Modern Reviews - www.modern.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid at all costs!!!!!”

Written on: by Sims68 (1 review written)

Ordered and paid for a sofabed which was due to be delivered last Friday, no delivery, no call from Modern or delivery company (XDP). Tried calling Modern.co.uk over 20 times to see why our sofabed was never delivered but no answer. On the tracking system it says our item has been 'carded' meaning there was an attempted delivery - complete LIE - no sign of our sofabed and no communication - although they have our money. Do NOT buy from these idiots - you have been warned!… Read Full Review

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★☆☆☆☆

“Avoid, avoid , avoid”

Written on: by Miahr155 (1 review written)

I am currently on hold (22 minutes and counting) not unusual in any case. I have rung to confirm that the 4 sofas that were delivered after a very painful process were in fact for a colour not even available on the Modern website. Not that I am surprised as from beginning to end the whole experience has been between poor and shoddy. I would not ever recommend anyone endure the painful and in this day and age antiquated customer service offering provided by Modern. It is laughable that the CEO… Read Full Review

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★☆☆☆☆

“modern.com poor quality sofas”

Written on: by 416Coyle (1 review written)

We bought a corner sofa from them. Leg colour was supposed to be steel- arrived as painted grey Fabric was not the same as Web site Legs didn't even fit as wrong drill holes We forgave the above as we were pleased to have a sofa, but then within 4 months the chaise side springs collapsed. They offered to give us a exchange or upgrade of £90 if we paid £90 also!  We did exchange for a new sofa and although it's same colour etc the coverings are cheap as they are bobbling. Avoid them… Read Full Review

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★☆☆☆☆

“BEYOND INCOMPETENT”

Written on: by HaroldWoods1990 (1 review written)

Ordered two sofas that didn't turn up. Assured it would arrive that evening/first thing the following morning. Still nothing. Carrier then sent them back to the Modern.co.uk warehouse in error so a week on I am still waiting. Order was rearranged for delivery next Monday and after receiving several emails saying it was going to be delivered today, I called customer services 3 times to make sure it would not be delivered today as there would be no-one there to take the delivery. They assured me… Read Full Review

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★☆☆☆☆

“Epic fail - don't touch with a barge-pole”

Written on: by NadiaConway (1 review written)

Ordered a sofa bed from modern.co.uk. Took the day off, delivery was 3 hours late. Wrong sofa. Took another day off to wait for the replacement. but, they couldn't apparently pick up the first incorrect one at the same time, so had to take another day off for the return pick up. They finally delivered the correct sofa, 3.5 hours late. Customer service were hopeless and unable to help. Several conversations with their customer service team about the still outstanding incorrect sofa pickup… Read Full Review

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Ashleywake's Comment

Written on:

Was the sofa itself good quality? Did you end up keeping it, and were you happy with it in the end??

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