Made.com Reviews - www.made.com

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Latest Reviews

★☆☆☆☆

“£650 Chair broken within 6 months”

Written on: 04/12/2015 by Arnavg360 (1 review written)

I bought the Rubens Wing Back Charin for £659 and within 6 months it has fallen apart. I asked customer services if they have a warrantee or if there was anything they could do. They said no warrantee and there was nothing that they could do. I would not recommend this product… Read Full Review

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★☆☆☆☆

“Poor quality of their sofas”

Written on: 21/11/2015 by wsmoney (1 review written)

Made.com first e-mail 2 years aga: "Hi, Great news! We are pleased to advise you that our expert craftsmen have made the following item(s) and they are now on the way to our UK distribution centre. 1 x Motti Sofa Bed, Bunting Grey We should dispatch them to our delivery partners by Saturday, 15th June" That was Made.con e-mail 2 years ago. In terms of "craftsmen expertise" they have a lot to learn. One of only 2 welding points between the frame and the stand breaks suddenly making this 2… Read Full Review

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★☆☆☆☆

“Product literally crumbled into 100 pieces + Awful...”

Written on: 19/11/2015 by Amyb1232 (1 review written)

I bought a gorgeous looking bookshelf which my dad made up for me. Once assembled my mum and my dad picked it up together to move it very slightly and it literally fell to pieces in their hands. I took pictures of the broken product in a pile on my floor. I emailed these photos into made.com customer service. I initially received a response from made.com thanking me for sending the pictures, saying that I can have an exchange but if I wanted a refund I would need to send the product back to… Read Full Review

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★☆☆☆☆

“Kitsch chairs destroyed my wooden floors”

Written on: 16/11/2015 by Lorena258 (1 review written)

The kitsch dining chairs look great, but have a basic design flaw. All the wight is concentrated on four tiny pieces of rubber, which means the pressure will damage wooden floors badly, like it did mine in just a couple of days. Customer service was appalling, saying they would collect them back "for free" but they needed to be in their original packaging, which I obvisouly didn't have anymore and offered a £25 voucher! Like that is going to fix my flooring. Never again. And I'm taking them… Read Full Review

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★☆☆☆☆

“terrible customer service and product not up to standard”

Written on: 16/11/2015 by chewface (1 review written)

After receiving inadequate customer service online - i want to return a faulty product and my request for a saturday pickup up as i do not wish to waste further annual leave was not even acknowledged - i have now been waiting on the phone to speak to someone in customer services for over half an hour. The phone message is 'we know you are waiting and an advisor will be with you soon' and therefore does not give you any indication where you are in the queue if indeed there is a queue, maybe… Read Full Review

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★☆☆☆☆

“Second Faulty Item delivered”

Written on: 01/10/2015 by Consumerconcern (2 reviews written)

We have today received our secon purchase from Made.com and like the first it is faulty. Once is excusable - twice is not. The first delivery was a double cross folding dining table for which we had waited ten week. All of the hinges were broken!! On contact with Made.com I agreed to a an engineer look at it in the hope it could be repaired rather than wait another six weeks for a replacement. The engineered decided it wasn't reparable so it was another long wait for a… Read Full Review

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★☆☆☆☆

“Fjord Stühle ohne Lehne”

Written on: 21/07/2015 by LakeofConstance (1 review written)

In der ersten Sendung mit Fjord Stühlen passte die Bohrung der Lehnen nicht zu den Bohrungen am Stuhlgestell. Nun habe ich schon die dritte Ersatzlieferung erhalten, gleich ganz ohne Lehnen. Der Kundenservice ist zwar sehr bemüht und die Ersatzsendungen kommen schnell. Aber es hilft nichts, wenn die Stühle ohne Lehnen versendet werden… Read Full Review

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★☆☆☆☆

“Kitsch Chairs”

Written on: 19/06/2015 by SelenaHicks396 (1 review written)

Bought 4 Kitsch chairs Dec 2014. Six months later and in 2 of the chairs the metal legs have "fatigued" and splayed open. Third and fourth chairs very wobbly. Terrible product. Not sure who to call as there is no "review product performance" or something like that available in their website. Just a "contact us" which I hope responds to my email. I thought the price was too good to be true and I was right. I understand these products are not meant to last forever but six months? really?… Read Full Review

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By Madedotcom

Written on: 25/06/2015

Hello,

We're sorry to hear of these issues, we'd be happy to help you with this. You can call or email us and our CS team will be on hand to assist.

Kind regards

Caroline

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★☆☆☆☆

“It looked good on the website!”

Written on: 10/06/2015 by 166Sparks (1 review written)

Its my fault, I looked at the website, saw myself as a trendy hipster and went ahead and spent close to £500 on a chair. Fool, I was taken in, the chair was rubbish, it was cheap, it was broken and the customer services were a nightmare. There were so many issues I don't know where to start. 1. It took 12 weeks, yes 12 weeks, thats not 12 weeks being lovingly assembled by a bearded artisan in an East London workshop. God no! its 12 weeks stuck in a container on its way from a sweatshop in… Read Full Review

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By Madedotcom

Written on: 25/06/2015

Hello,

We're sorry to hear that you're not happy with your chair. If you email or call us then we'll be able to sort this out for you.

Best wishes

Caroline

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★☆☆☆☆

“Terrible customer service and poor quality”

Written on: 07/06/2015 by KaitlynnHudson1945 (1 review written)

Ordered a sofa bed, received poor quality flimsy bed 12 weeks later. The sofa bed had a broken leg, customer services couldn't give a stuff. After contacting them on several occasions and getting no response I have a poor quality broken sofa bed. I would never buy from these again… Read Full Review

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By Madedotcom

Written on: 25/06/2015

Hello,

If you call us or email us one of our agents will sort this out for you.

Best wishes

Caroline

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★★★☆☆

“2 months, 15 emails and 2 phone calls no further fwd”

Written on: 15/05/2015 by Optomistic (1 review written)

I love the design of my made.com bed - it looks fabulous. IThe delivery service was first class. , I love the bed - good quality except the Pistons don't work - it's a storage bed and I can't open it. Made.com arranged for a furniture repair person to visit - I was impressed. Great service - yes the Pistons were broken. Then 0 After a couple of emails I was given 3 options , return the bed ( took me 2 hours to put together) for full refund and or order another one. Order another bed take the… Read Full Review

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★☆☆☆☆

“Terrible quality would not ever use again”

Written on: 19/04/2015 by 205Gillespie (1 review written)

Bought an orson corner sofa and it's terrible - delivery took months and when the two chaps arrived they refused to help me assemble the sofa due to health and safety reasons! (I'm a tiny 5 foot woman). Was not explained during purchase that I would have to assemble the large sofa myself. Left with an upside down chaise long and sofa, I then had to tear the fabric on the underside to find the holes to screw the legs into. The holes were not properly aligned so one of the screws completely… Read Full Review

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★☆☆☆☆

“Lovely furnishings but delivery service appalling!”

Written on: 19/03/2015 by rpPuckett16 (1 review written)

This online store stocks beautiful items at reasonable prices. But beware! The delivery service it terrible! Goods are delivered by the Royal Mail signed-for, which means you must be in to receive them when they randomly arrive - no option to select delivery time or request "leave with neighbour". Also, attention to detail in packing is not great: we have received items with components missing. A real pain when you want to get an item set up straight away. Especially as, rather than just… Read Full Review

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★☆☆☆☆

“Table leg fell off after 11 months ! ”

Written on: 25/02/2015 by Chasej40 (1 review written)

Rochelle dining table - oak top & painted base. Leg fell off after 11 months. Customer service very poor as I've had to contact repeatedly to get action & now over 2 months later it was repaired . The repair lasted 30 minutes & table leg broken again. Very unhappy & wouldn't buy from them again… Read Full Review

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★☆☆☆☆

“NEVER WASTE YOUR MONEY ”

Written on: 28/01/2015 by Atkinson1990 (1 review written)

Appalling service! Delivery was rescheduled 4 times due to excuses such as: can't find it in the warehouse, will be there tomorrow (tomorrow came no table), Will be delivered next day- someone forgot to put in the notes when you wanted the delivery. I have heard everything from this company at this point...and no apology more of a deal with it attitude. I said I want to cancel my order and it was "ok". Unacceptable after spending thousands of pounds with them. DON'T WASTE YOUR TIME OR MONEY… Read Full Review

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★☆☆☆☆

“Damaged Table is useless without half the legs”

Written on: 19/01/2015 by aliciagore (1 review written)

Damaged Table is useless without half the legs. I ordered the Jenson table from Made.com and it was delivered today damaged with a broken leg. I did not at first notice the damage as the delivery men did a good job of arranging the leg so that it looked like it was still in one piece and I did not make them unwrap the pieces. I have just returned from work and only noticed the damage when I tried to assemble the table. The 2 pieces of leg don't even fit together properly so perhaps it did not… Read Full Review

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★★☆☆☆

“Don't buy without visiting the showroom”

Written on: 09/01/2015 by Namale (4 reviews written)

The products look great on the website but I would caution anyone thinking of buying an item to go and look at it first. I went today to look at the Austin floor lamp and I'm glad I went. I didn't feel it was worth the £79 - shades are tiny and very hot to the touch if you want to alter the direction of the light. I didn't buy it. The show room is lovely and there are items there that look good and are good value but given that others have commented on the expense of returning any items I say… Read Full Review

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★★★★★

“Bouji chair in biscuit beige. ”

Written on: 01/01/2015 by FinneganMcAllister354 (1 review written)

Beautiful beautiful style of chair - very classic & elegant for any room. Bought to complement two Flynn sofas in biscuit beige & was overwhelmed with the result - they look perfect together & are complimented by family & friends. Everything I've bought from Made.com has been behind my expectations - stylish & very inexpensive compared to the equivalent quality from designer stores. You need to add this website to your shopping list!… Read Full Review

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★☆☆☆☆

“flynn dining chairs”

Written on: 30/12/2014

Chairs are cheap, poor stiching and out of line stiching, soon loose any comfort, yes, cheap to buy, but for a few pounds more much better quality ones can be purchased elsewhere, should have known better. To make matters worse, a few days after purchase they put them on sale, unlike john lewis who price match any item if they put it on sale within28 days of purchase, made when contacted just replied they would take us off mailing list, will never deal with again. I did visit their showroom in… Read Full Review

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★☆☆☆☆

“Very poor quality furniture”

Written on: 23/12/2014 by jswinfengreen (3 reviews written)

According to the website, the Fonteyn desk we bought was "a sturdy and stable piece. Made from solid oak with thick oak and walnut veneer". No mention in that part of the description of the fact that the main part of the desk appears to be made of cardboard ("engineered wood supposedly but looks and acts like compacted cardboard). The desk is so weak that a 50kg teenager sitting on the desk simply collapsed it. I would think that a desk made from "solid oak" should be able to bear the weight of… Read Full Review

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Salopian9's Response to jswinfengreen's Review

Written on: 28/12/2014

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

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Salopian9's Response to jswinfengreen's Review

Written on: 28/12/2014

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

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Salopian9's Response to jswinfengreen's Review

Written on: 28/12/2014

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

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Jswinfengreen's reply to Salopian9's Comment

Written on: 29/12/2014

My sympathy. You can't even say "you get what you pay for" because they are not cheap! I'm off to Ikea next time - at least you know what you are getting!

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