Made.com Reviews - www.made.com

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Latest Reviews

★☆☆☆☆

“Delivery and. Customer service”

Written on: 30/11/2016 by M.car (1 review written)

Please DONT BUY ANYTHING from made.com I've ordered a bunk bed for my children in October 2016. The elivery as 3-4 weeks. After not receiving anything except of confirmation email I have contacted customer service to find out that there is delay and I should receive my item in a few days... A week later after not receiving either email or my bunk bed I called again... I this time was reassured that I will receive my item in 4 days time and received email confirming this... Well there was… Read Full Review

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★☆☆☆☆

“Worst quality products and terrible customer service”

Written on: 26/11/2016 by cgsmith (1 review written)

I had an Finlay kingsize ottoman bed delivered in June, after waiting for six weeks it arrived and some of the metal components on the hinges were rusty. I complained and was told they could only replace the whole bed rather than just the components. Rather than wait in again for another delivery, I agreed to some compensation, which was never actually paid to me. After a couple of months one of the hinges started to buckle under the weight of the mattress. I complained again and was told the… Read Full Review

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★☆☆☆☆

“DO NOT BUY BEDS/HEADBOARDS FROM MADE.COM”

Written on: 17/11/2016 by AHopkins231 (1 review written)

I bought a divan bed and headboard from made.com in September for £900. Their website quoted that they compliment each other, using the same fabric etc. They do not compliment each other. The do not fit together. It's now November and made.com have still not sorted the issue. I sent photos of the too short fixings with a tape measure to show their exact size to made.com's customer service team. They sent the exact same fixings. Twice. There is no resolution. They have offered nothing… Read Full Review

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★★☆☆☆

“Failed Customer Service”

Written on: 31/10/2016 by DavePG (1 review written)

Unfortunately, Made.com service does not appear to be improving since the first post over 5 years ago complaining about them that I have been able to find This year we have purchased quite a lot from Made, but when something goes wrong they drop the ball and you have to fight for your rights. One order alone, they have failed to get right now for over 4 months and are misleading consumers with respect to availability of products. The company appears to suffer amnesia about events and… Read Full Review

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★☆☆☆☆

“Mouldy dining chairs and poor customer service ”

Written on: 08/07/2016

Where do I start? I ordered 4x Julietta dining chairs and took a day off work to receive the delivery. Got the chairs but the fabric seats were full of mould! When I called customer service, the operator said they received complaints about these chairs for the past 3 weeks - it was a bad batch. I asked how did it pass quality control if the whole batch was faulty? Also why wasn't I informed about the faulty chairs - I delayed my delivery date about 3 weeks due to holiday commitments so it was… Read Full Review

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★☆☆☆☆

“Made.com - Third party hell”

Written on: 21/05/2016 by traveladdictlondon (1 review written)

Beware of Made.com. I've had a terrible experience with my Hugo 4 in 1 Chaise Sofa Bed . After less than 18 months the rear of the right facing arm collapsed whilst I was arising from the sofa. Made.com sent out FIRA who have clearly go it all stitched up for them. FIRA reported, "The area that has collapsed on arm is on an area where customers arm/elbow does not rest or need to be placed to get out of item." The FIRA report suggested the damage occurred through other means. Even after… Read Full Review

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★☆☆☆☆

“Worst delivery process ever”

Written on: 21/03/2016 by Danez14 (1 review written)

I cannot believe the bad delivery service of Made.com. Ordered 3 pieces, 2 of them were return without notification, one got re-sent and had to literally chase the DHL guy to deliver it- off course had to stay home the whole day waiting for it to be delivered. The third product, a lamp was delivered in 2 packages, and again had to be the one to check and call to insure it will make it properly. They really need to improve the process as it costs them money and clients… Read Full Review

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★★★★★

“Great”

Written on: 14/03/2016 by BBrigitte (3 reviews written)

Love this company. Their products are bang up to date at great prices and with great customer service too. We recently bought a copper lamp and a wonderful sofa. Both products were of excellent quality and so stylish. We would always use this company in the future as they have proved themselves to be totally reliable. A rare thing nowadays!… Read Full Review

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★★☆☆☆

“Style but no substance”

Written on: 06/03/2016 by ceStiles1969 (1 review written)

Dining chairs delivered and self assembled, nice colour but incredibly uncomfortable, springy elastic webbing causes a dip in the seat and consequently the frame cuts off the blood to your legs. My partner has dissembled the seat and re webbed the base, altogether more comfortable, but why should she have to do this to chairs supposedly designed for comfort and style. Altogether a disappointing service, waiting weeks for a delivery and a chair that is uncomfortable… Read Full Review

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★☆☆☆☆

“Delivery postponed for the second time”

Written on: 25/02/2016 by Derick66 (1 review written)

I bought an item, that was supposed to arrive in 3 to 5 days. It did not. And the delivery date was moved to 3 to 4 weeks. Today, after 4 weeks, the delivery date has been postponed for another 4 weeks. Awful experience so far. I cannot tell about the quality of the product itself, because it has not arrived yet. I would definitely not repeat… Read Full Review

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★☆☆☆☆

“£650 Chair broken within 6 months”

Written on: 04/12/2015 by Arnavg360 (1 review written)

I bought the Rubens Wing Back Charin for £659 and within 6 months it has fallen apart. I asked customer services if they have a warrantee or if there was anything they could do. They said no warrantee and there was nothing that they could do. I would not recommend this product… Read Full Review

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★☆☆☆☆

“Poor quality of their sofas”

Written on: 21/11/2015 by wsmoney (1 review written)

Made.com first e-mail 2 years aga: "Hi, Great news! We are pleased to advise you that our expert craftsmen have made the following item(s) and they are now on the way to our UK distribution centre. 1 x Motti Sofa Bed, Bunting Grey We should dispatch them to our delivery partners by Saturday, 15th June" That was Made.con e-mail 2 years ago. In terms of "craftsmen expertise" they have a lot to learn. One of only 2 welding points between the frame and the stand breaks suddenly making this 2… Read Full Review

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★☆☆☆☆

“Product literally crumbled into 100 pieces + Awful...”

Written on: 19/11/2015 by Amyb1232 (1 review written)

I bought a gorgeous looking bookshelf which my dad made up for me. Once assembled my mum and my dad picked it up together to move it very slightly and it literally fell to pieces in their hands. I took pictures of the broken product in a pile on my floor. I emailed these photos into made.com customer service. I initially received a response from made.com thanking me for sending the pictures, saying that I can have an exchange but if I wanted a refund I would need to send the product back to… Read Full Review

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★☆☆☆☆

“Kitsch chairs destroyed my wooden floors”

Written on: 16/11/2015 by Lorena258 (1 review written)

The kitsch dining chairs look great, but have a basic design flaw. All the wight is concentrated on four tiny pieces of rubber, which means the pressure will damage wooden floors badly, like it did mine in just a couple of days. Customer service was appalling, saying they would collect them back "for free" but they needed to be in their original packaging, which I obvisouly didn't have anymore and offered a £25 voucher! Like that is going to fix my flooring. Never again. And I'm taking them… Read Full Review

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★☆☆☆☆

“terrible customer service and product not up to standard”

Written on: 16/11/2015 by chewface (1 review written)

After receiving inadequate customer service online - i want to return a faulty product and my request for a saturday pickup up as i do not wish to waste further annual leave was not even acknowledged - i have now been waiting on the phone to speak to someone in customer services for over half an hour. The phone message is 'we know you are waiting and an advisor will be with you soon' and therefore does not give you any indication where you are in the queue if indeed there is a queue, maybe… Read Full Review

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★☆☆☆☆

“Second Faulty Item delivered”

Written on: 01/10/2015 by Consumerconcern (2 reviews written)

We have today received our secon purchase from Made.com and like the first it is faulty. Once is excusable - twice is not. The first delivery was a double cross folding dining table for which we had waited ten week. All of the hinges were broken!! On contact with Made.com I agreed to a an engineer look at it in the hope it could be repaired rather than wait another six weeks for a replacement. The engineered decided it wasn't reparable so it was another long wait for a… Read Full Review

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★☆☆☆☆

“Fjord Stühle ohne Lehne”

Written on: 21/07/2015 by LakeofConstance (1 review written)

In der ersten Sendung mit Fjord Stühlen passte die Bohrung der Lehnen nicht zu den Bohrungen am Stuhlgestell. Nun habe ich schon die dritte Ersatzlieferung erhalten, gleich ganz ohne Lehnen. Der Kundenservice ist zwar sehr bemüht und die Ersatzsendungen kommen schnell. Aber es hilft nichts, wenn die Stühle ohne Lehnen versendet werden… Read Full Review

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★☆☆☆☆

“Kitsch Chairs”

Written on: 19/06/2015 by SelenaHicks396 (1 review written)

Bought 4 Kitsch chairs Dec 2014. Six months later and in 2 of the chairs the metal legs have "fatigued" and splayed open. Third and fourth chairs very wobbly. Terrible product. Not sure who to call as there is no "review product performance" or something like that available in their website. Just a "contact us" which I hope responds to my email. I thought the price was too good to be true and I was right. I understand these products are not meant to last forever but six months? really?… Read Full Review

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By Madedotcom

Written on: 25/06/2015

Hello,

We're sorry to hear of these issues, we'd be happy to help you with this. You can call or email us and our CS team will be on hand to assist.

Kind regards

Caroline

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★☆☆☆☆

“It looked good on the website!”

Written on: 10/06/2015 by 166Sparks (1 review written)

Its my fault, I looked at the website, saw myself as a trendy hipster and went ahead and spent close to £500 on a chair. Fool, I was taken in, the chair was rubbish, it was cheap, it was broken and the customer services were a nightmare. There were so many issues I don't know where to start. 1. It took 12 weeks, yes 12 weeks, thats not 12 weeks being lovingly assembled by a bearded artisan in an East London workshop. God no! its 12 weeks stuck in a container on its way from a sweatshop in… Read Full Review

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By Madedotcom

Written on: 25/06/2015

Hello,

We're sorry to hear that you're not happy with your chair. If you email or call us then we'll be able to sort this out for you.

Best wishes

Caroline

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★☆☆☆☆

“Terrible customer service and poor quality”

Written on: 07/06/2015 by KaitlynnHudson1945 (1 review written)

Ordered a sofa bed, received poor quality flimsy bed 12 weeks later. The sofa bed had a broken leg, customer services couldn't give a stuff. After contacting them on several occasions and getting no response I have a poor quality broken sofa bed. I would never buy from these again… Read Full Review

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By Madedotcom

Written on: 25/06/2015

Hello,

If you call us or email us one of our agents will sort this out for you.

Best wishes

Caroline

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