Made.com Reviews - www.made.com

★★★★☆
3.6 / 5
515
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  • Value For Money

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"Made.com sells beautiful designer furniture direct from the makers to your home at up to 70% off the high street price."
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Latest Reviews

★☆☆☆☆

“Terrible quality would not ever use again”

Written on: 19/04/2015 by 205Gillespie (1 review written)

Bought an orson corner sofa and it's terrible - delivery took months and when the two chaps arrived they refused to help me assemble the sofa due to health and safety reasons! (I'm a tiny 5 foot woman). Was not explained during purchase that I would have to assemble the large sofa myself. Left with an upside down chaise long and sofa, I then had to tear the fabric on the underside to find the holes to screw the legs into. The holes were not properly aligned so one of the screws completely… Read Full Review

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★☆☆☆☆

“Lovely furnishings but delivery service appalling!”

Written on: 19/03/2015 by rpPuckett16 (1 review written)

This online store stocks beautiful items at reasonable prices. But beware! The delivery service it terrible! Goods are delivered by the Royal Mail signed-for, which means you must be in to receive them when they randomly arrive - no option to select delivery time or request "leave with neighbour". Also, attention to detail in packing is not great: we have received items with components missing. A real pain when you want to get an item set up straight away. Especially as, rather than just… Read Full Review

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★☆☆☆☆

“Table leg fell off after 11 months ! ”

Written on: 25/02/2015 by Chasej40 (1 review written)

Rochelle dining table - oak top & painted base. Leg fell off after 11 months. Customer service very poor as I've had to contact repeatedly to get action & now over 2 months later it was repaired . The repair lasted 30 minutes & table leg broken again. Very unhappy & wouldn't buy from them again… Read Full Review

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★☆☆☆☆

“NEVER WASTE YOUR MONEY ”

Written on: 28/01/2015 by Atkinson1990 (1 review written)

Appalling service! Delivery was rescheduled 4 times due to excuses such as: can't find it in the warehouse, will be there tomorrow (tomorrow came no table), Will be delivered next day- someone forgot to put in the notes when you wanted the delivery. I have heard everything from this company at this point...and no apology more of a deal with it attitude. I said I want to cancel my order and it was "ok". Unacceptable after spending thousands of pounds with them. DON'T WASTE YOUR TIME OR MONEY… Read Full Review

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★☆☆☆☆

“Damaged Table is useless without half the legs”

Written on: 19/01/2015 by aliciagore (1 review written)

Damaged Table is useless without half the legs. I ordered the Jenson table from Made.com and it was delivered today damaged with a broken leg. I did not at first notice the damage as the delivery men did a good job of arranging the leg so that it looked like it was still in one piece and I did not make them unwrap the pieces. I have just returned from work and only noticed the damage when I tried to assemble the table. The 2 pieces of leg don't even fit together properly so perhaps it did not… Read Full Review

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★★☆☆☆

“Don't buy without visiting the showroom”

Written on: 09/01/2015 by Namale (4 reviews written)

The products look great on the website but I would caution anyone thinking of buying an item to go and look at it first. I went today to look at the Austin floor lamp and I'm glad I went. I didn't feel it was worth the £79 - shades are tiny and very hot to the touch if you want to alter the direction of the light. I didn't buy it. The show room is lovely and there are items there that look good and are good value but given that others have commented on the expense of returning any items I say… Read Full Review

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★★★★★

“Bouji chair in biscuit beige. ”

Written on: 01/01/2015 by FinneganMcAllister354 (1 review written)

Beautiful beautiful style of chair - very classic & elegant for any room. Bought to complement two Flynn sofas in biscuit beige & was overwhelmed with the result - they look perfect together & are complimented by family & friends. Everything I've bought from Made.com has been behind my expectations - stylish & very inexpensive compared to the equivalent quality from designer stores. You need to add this website to your shopping list!… Read Full Review

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★☆☆☆☆

“flynn dining chairs”

Written on: 30/12/2014

Chairs are cheap, poor stiching and out of line stiching, soon loose any comfort, yes, cheap to buy, but for a few pounds more much better quality ones can be purchased elsewhere, should have known better. To make matters worse, a few days after purchase they put them on sale, unlike john lewis who price match any item if they put it on sale within28 days of purchase, made when contacted just replied they would take us off mailing list, will never deal with again. I did visit their showroom in… Read Full Review

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★☆☆☆☆

“Very poor quality furniture”

Written on: 23/12/2014 by jswinfengreen (3 reviews written)

According to the website, the Fonteyn desk we bought was "a sturdy and stable piece. Made from solid oak with thick oak and walnut veneer". No mention in that part of the description of the fact that the main part of the desk appears to be made of cardboard ("engineered wood supposedly but looks and acts like compacted cardboard). The desk is so weak that a 50kg teenager sitting on the desk simply collapsed it. I would think that a desk made from "solid oak" should be able to bear the weight of… Read Full Review

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Salopian9's Response to jswinfengreen's Review

Written on: 28/12/2014

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

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Salopian9's Response to jswinfengreen's Review

Written on: 28/12/2014

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

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Salopian9's Response to jswinfengreen's Review

Written on: 28/12/2014

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

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Jswinfengreen's reply to Salopian9's Comment

Written on: 29/12/2014

My sympathy. You can't even say "you get what you pay for" because they are not cheap! I'm off to Ikea next time - at least you know what you are getting!

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★☆☆☆☆

“Very poor quality furniture”

Written on: 23/12/2014 by jswinfengreen (3 reviews written)

According to the website, the Fonteyn desk we bought was "a sturdy and stable piece. Made from solid oak with thick oak and walnut veneer". No mention in that part of the description of the fact that the main part of the desk appears to be made of cardboard ("engineered wood supposedly but looks and acts like compacted cardboard). The desk is so weak that a 50kg teenager sitting on the desk simply collapsed it. I would think that a desk made from "solid oak" should be able to bear the weight of… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 22/12/2014 by 482Hogan (1 review written)

Struggled to get answers to questions about the product but then ordered a sofa bed for 5 day delivery. Chased twice "you will be contracted shortly by our shipper" to then find that I am now on up to 3 months delivery with no definite date. Wish I hadnt wasted my time with them… Read Full Review

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★☆☆☆☆

“Terrible, rubbish, awful, frustrating service.”

Written on: 06/12/2014 by Csherwood (1 review written)

I ordered a piece of furniture in August and paid for a Saturday delivery. I received an email in November to say it was ready for delivery -I emailed Made.com to check that it would be delivered on a Saturday which they confirmed and gave me a date. The date came, I stayed in but nothing so I called parcelforce to be told Made.com had not paid for Saturday delivery. I called Made.com on the Monday and they said they would rearrange my delivery but parcelforce tried to deliver the parcel on a… Read Full Review

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★☆☆☆☆

“Do not buy from Made.com”

Written on: 08/10/2014

I ordered a sofa from Made.com at the beginning of 2014. The sofa arrived in April, but was damaged. I waited until July for the delivery of the second sofa which was also damaged. I waited until September for the delivery of the third sofa, which was also damaged. Can you see where this is going? I had to argue with Made.com's terrible customer services representatives in order to receive an evening delivery for the third damaged sofa. Each person I spoke to gave me conflicting information… Read Full Review

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Madedotcom's Comment

Written on: 14/10/2014

Hello,

Could you email me attn: Caroline (Review centre) and I will look into this for you.

Best wishes

Caroline

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★☆☆☆☆

“Only one item out of two arrived and it was damaged”

Written on: 05/10/2014 by Katarinkak (1 review written)

After numerous conversations with made.com staff ahead of the delivery for last Friday, I was assured the bed and matress would arrive together. I stayed home for the delivery only to find out they delivered only matress and the bed was not dispatched even they were bought together, had the same lead times and were arranged to arrive together. After the two delivery people ( so in rush as they have 20 deliveries per day!) carried the matress two floors up, we opened the matress to find a 7 inch… Read Full Review

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Madedotcom's Response to Katarinkak's Review

Written on: 07/10/2014

Hi,

Please could you email us your order number to Attn: Caroline Review Centre to us and we'll sort this out for you right away.

Kind regards

Caroline

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★☆☆☆☆

“poor quality and po0r service”

Written on: 22/09/2014 by quMcCain74 (1 review written)

I bought a sofa bed for a small room. It did look great but the cushions were stored in a compartment under the seat. I must admit I thought this was a good idea but the zip jammed when I tried to close the compartment for the first time. The quality is very very poor. I have been speaking to Made about this but there communication has been very poor. They sent out a technician who confirmed the zip was broken but assumed it was my fault... Really. A zip is there to open and close… Read Full Review

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Madedotcom's Comment

Written on: 24/09/2014

Hello,

PPlease do send us your order number and we'll look into this for you and see what we can do.

Kind regards

Caroline

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★☆☆☆☆

“Terrible dissapointment!!”

Written on: 23/08/2014 by AliHughes (1 review written)

We had bought these Kitsch Chairs last year (arrived also with a delay) and assembled them. For a while one especially was dodgy, so they sent round the "independent engineer" who seemed to have fixed the problem and then said he would get Made to send us spare legs. That was back in May and nothing's happened so far. So I contacted them today and they got back to me with the engineer's report saying the cause was Customer Misuse and no mention of spare legs...the whole report was such a… Read Full Review

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By Madedotcom

Written on: 28/08/2014

Hi,

Thanks for your response.

We'll be happy to look into this for you if you email your order number to us, attention Caroline at Review Centre. Thanks for your assistance.

Kind regards

Caroline

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★☆☆☆☆

“Very bad service, terrible quality product, no warranty”

Written on: 21/08/2014 by AreliReed (1 review written)

We bought a Fonteyn Media Unit and matching coffee table. Very pretty but the coffee table took 3months to arrive despite being told it would be 2 weeks. Noone ever gave us an explanation, or apologised. Within a year the media unit legs gave way (there is no weight limit on instructions, the TV wasn't excessively heavy and it had never been moved), and their "independent engineer" said that unless we can prove otherwise, he has to write "customer misuse" as cause of accident. How could we… Read Full Review

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By Madedotcom

Written on: 28/08/2014

Hi,

Thanks for this feedback.

We'd be happy to look into this for you and see what can be done, please email your order number to us, attention Caroline at Review Centre.

Kind regards

Caroline

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Alihughes's Comment

Written on: 23/08/2014

I totally sympathise!!! We had bought these Kitsch Chairs last year (arrived also with a delay) and assembled them. For a while one especially was dodgy, so they sent round the "independent engineer" who seemed to have fixed the problem and then said he would get Made to send us spare legs. That was back in May and nothing's happened so far. So I contacted them today and they got back to me with the engineer's report saying the cause was Customer Misuse and no mention of spare legs...the whole report was such a surprise and disappointment not to mention we'd never seen it until today when we asked what was going on. It's very obvious the chairs' quality isn't great and yeah, we're left super mad about the whole thing!

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★☆☆☆☆

“Made is a waste of time...”

Written on: 08/08/2014 by Donaldn308 (1 review written)

I received my lamp from Made last Saturday after paying extra for weekend delivery. Put it together to find the bulb holder is slanted and the stand/pole which is supposed to be retractable does not retract. Also, there is a wide gap between the stand/pole to the lampshade. Contacted Made on Sunday and since Monday I have written close to 10 times to them and it just get worst and worst! They expect me to be at home on a weekday for them to pick up their faulty product. WHICH I HAVE STATED IN… Read Full Review

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By Madedotcom

Written on: 28/08/2014

Hi,

Thanks for letting us know these difficulties you're facing, we're sure we can sort something out. Please email your order number to us, attention Caroline at Review Centre and we'll see what can be done.

Best wishes

Caroline

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★☆☆☆☆

“Very poor experience”

Written on: 04/08/2014 by Josephinep319 (1 review written)

Rude unhelpful customer service. Items took weeks to arrive then arrived unable to be made up, due to poor workmanship. Needed adjusting and being made up by a professional. Extremely poor experience. Please don't use this company… Read Full Review

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By Madedotcom

Written on: 28/08/2014

Hi,

It's disappointing to hear that this was your experience.

If you could email us your order number to us, attention Caroline at Review Centre, we'll look into this for you.

Best wishes

Caroline

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★☆☆☆☆

“Another terrible experience”

Written on: 19/06/2014 by Rosylarose (1 review written)

Bought two Olsen bedside tables from Made.com. Waited patiently for two months for them to be delivered. When they arrived, the front of one drawer had been knocked off and was irretrievably damaged. I contacted customer service and arranged for them to collect both and refund - I wasn't prepared to wait another two months for a replacement. Over two weeks after the cabinets were collected I'm still waiting for my refund, despite an email from customer services saying that they process payments… Read Full Review

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Christaellis's Response to Rosylarose's Review

Written on: 02/08/2014

Hi, I am in a very similar situation. Expect they took my £1300 for an discontinued sofa, I waited for the delivery which obviously never came. When I called them they said they would find out what happened. They finally told me via email that my sofa was not available and never would be. When I said I would like my money back straight away, they said it would take 30 days. How dare they!!! How long did it take you to get your mony?

Best wishes

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