Made.com Reviews - www.made.com

★★★★☆
3.5 / 5
520
64% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Made.com - www.made.com - Ask a question now

Media Gallery for Made.com - www.made.com

Made.com - www.made.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Fjord Stühle ohne Lehne”

Written on: by LakeofConstance (1 review written)

In der ersten Sendung mit Fjord Stühlen passte die Bohrung der Lehnen nicht zu den Bohrungen am Stuhlgestell. Nun habe ich schon die dritte Ersatzlieferung erhalten, gleich ganz ohne Lehnen. Der Kundenservice ist zwar sehr bemüht und die Ersatzsendungen kommen schnell. Aber es hilft nichts, wenn die Stühle ohne Lehnen versendet werden… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Kitsch Chairs”

Written on: by SelenaHicks396 (1 review written)

Bought 4 Kitsch chairs Dec 2014. Six months later and in 2 of the chairs the metal legs have "fatigued" and splayed open. Third and fourth chairs very wobbly. Terrible product. Not sure who to call as there is no "review product performance" or something like that available in their website. Just a "contact us" which I hope responds to my email. I thought the price was too good to be true and I was right. I understand these products are not meant to last forever but six months? really?… Read Full Review

Visit made.com

By Madedotcom

Written on:

Hello,

We're sorry to hear of these issues, we'd be happy to help you with this. You can call or email us and our CS team will be on hand to assist.

Kind regards

Caroline

Reply to this comment
Report this review
★☆☆☆☆

“It looked good on the website!”

Written on: by 166Sparks (1 review written)

Its my fault, I looked at the website, saw myself as a trendy hipster and went ahead and spent close to £500 on a chair. Fool, I was taken in, the chair was rubbish, it was cheap, it was broken and the customer services were a nightmare. There were so many issues I don't know where to start. 1. It took 12 weeks, yes 12 weeks, thats not 12 weeks being lovingly assembled by a bearded artisan in an East London workshop. God no! its 12 weeks stuck in a container on its way from a sweatshop in… Read Full Review

Visit made.com

By Madedotcom

Written on:

Hello,

We're sorry to hear that you're not happy with your chair. If you email or call us then we'll be able to sort this out for you.

Best wishes

Caroline

Reply to this comment
Report this review
★☆☆☆☆

“Terrible customer service and poor quality”

Written on: by KaitlynnHudson1945 (1 review written)

Ordered a sofa bed, received poor quality flimsy bed 12 weeks later. The sofa bed had a broken leg, customer services couldn't give a stuff. After contacting them on several occasions and getting no response I have a poor quality broken sofa bed. I would never buy from these again… Read Full Review

Visit made.com

By Madedotcom

Written on:

Hello,

If you call us or email us one of our agents will sort this out for you.

Best wishes

Caroline

Reply to this comment
Report this review
★★★☆☆

“2 months, 15 emails and 2 phone calls no further fwd”

Written on: by Optomistic (1 review written)

I love the design of my made.com bed - it looks fabulous. IThe delivery service was first class. , I love the bed - good quality except the Pistons don't work - it's a storage bed and I can't open it. Made.com arranged for a furniture repair person to visit - I was impressed. Great service - yes the Pistons were broken. Then 0 After a couple of emails I was given 3 options , return the bed ( took me 2 hours to put together) for full refund and or order another one. Order another bed take the… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Terrible quality would not ever use again”

Written on: by 205Gillespie (1 review written)

Bought an orson corner sofa and it's terrible - delivery took months and when the two chaps arrived they refused to help me assemble the sofa due to health and safety reasons! (I'm a tiny 5 foot woman). Was not explained during purchase that I would have to assemble the large sofa myself. Left with an upside down chaise long and sofa, I then had to tear the fabric on the underside to find the holes to screw the legs into. The holes were not properly aligned so one of the screws completely… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Lovely furnishings but delivery service appalling!”

Written on: by rpPuckett16 (1 review written)

This online store stocks beautiful items at reasonable prices. But beware! The delivery service it terrible! Goods are delivered by the Royal Mail signed-for, which means you must be in to receive them when they randomly arrive - no option to select delivery time or request "leave with neighbour". Also, attention to detail in packing is not great: we have received items with components missing. A real pain when you want to get an item set up straight away. Especially as, rather than just… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Table leg fell off after 11 months ! ”

Written on: by Chasej40 (1 review written)

Rochelle dining table - oak top & painted base. Leg fell off after 11 months. Customer service very poor as I've had to contact repeatedly to get action & now over 2 months later it was repaired . The repair lasted 30 minutes & table leg broken again. Very unhappy & wouldn't buy from them again… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“NEVER WASTE YOUR MONEY ”

Written on: by Atkinson1990 (1 review written)

Appalling service! Delivery was rescheduled 4 times due to excuses such as: can't find it in the warehouse, will be there tomorrow (tomorrow came no table), Will be delivered next day- someone forgot to put in the notes when you wanted the delivery. I have heard everything from this company at this point...and no apology more of a deal with it attitude. I said I want to cancel my order and it was "ok". Unacceptable after spending thousands of pounds with them. DON'T WASTE YOUR TIME OR MONEY… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Damaged Table is useless without half the legs”

Written on: by aliciagore (1 review written)

Damaged Table is useless without half the legs. I ordered the Jenson table from Made.com and it was delivered today damaged with a broken leg. I did not at first notice the damage as the delivery men did a good job of arranging the leg so that it looked like it was still in one piece and I did not make them unwrap the pieces. I have just returned from work and only noticed the damage when I tried to assemble the table. The 2 pieces of leg don't even fit together properly so perhaps it did not… Read Full Review

Visit made.com
Report this review
★★☆☆☆

“Don't buy without visiting the showroom”

Written on: by Namale (4 reviews written)

The products look great on the website but I would caution anyone thinking of buying an item to go and look at it first. I went today to look at the Austin floor lamp and I'm glad I went. I didn't feel it was worth the £79 - shades are tiny and very hot to the touch if you want to alter the direction of the light. I didn't buy it. The show room is lovely and there are items there that look good and are good value but given that others have commented on the expense of returning any items I say… Read Full Review

Visit made.com
Report this review
★★★★★

“Bouji chair in biscuit beige. ”

Written on: by FinneganMcAllister354 (1 review written)

Beautiful beautiful style of chair - very classic & elegant for any room. Bought to complement two Flynn sofas in biscuit beige & was overwhelmed with the result - they look perfect together & are complimented by family & friends. Everything I've bought from Made.com has been behind my expectations - stylish & very inexpensive compared to the equivalent quality from designer stores. You need to add this website to your shopping list!… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“flynn dining chairs”

Written on:

Chairs are cheap, poor stiching and out of line stiching, soon loose any comfort, yes, cheap to buy, but for a few pounds more much better quality ones can be purchased elsewhere, should have known better. To make matters worse, a few days after purchase they put them on sale, unlike john lewis who price match any item if they put it on sale within28 days of purchase, made when contacted just replied they would take us off mailing list, will never deal with again. I did visit their showroom in… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Very poor quality furniture”

Written on: by jswinfengreen (3 reviews written)

According to the website, the Fonteyn desk we bought was "a sturdy and stable piece. Made from solid oak with thick oak and walnut veneer". No mention in that part of the description of the fact that the main part of the desk appears to be made of cardboard ("engineered wood supposedly but looks and acts like compacted cardboard). The desk is so weak that a 50kg teenager sitting on the desk simply collapsed it. I would think that a desk made from "solid oak" should be able to bear the weight of… Read Full Review

Visit made.com

Salopian9's Response to jswinfengreen's Review

Written on:

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

Reply to this comment

Salopian9's Response to jswinfengreen's Review

Written on:

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

Reply to this comment

Salopian9's Response to jswinfengreen's Review

Written on:

Bought a sofa from them and have a similar complaint. It looked great but it was the first sofa I'd ever bought and never thought to check what the frame was made of or how it was put together... pine and staples I'm guessing. The thin fibre cushions all look terrible, and the middle of the sofa is now only 30 cm from the floor. Delivery was fine but all in all the quality was awful. 2 years ago, I also bought a sensor bin (broke after a year) and a giant lamp (working fine).

Reply to this comment

Jswinfengreen's reply to Salopian9's Comment

Written on:

My sympathy. You can't even say "you get what you pay for" because they are not cheap! I'm off to Ikea next time - at least you know what you are getting!

Reply to this comment
Report this review Read 4 Comments
★☆☆☆☆

“Very poor quality furniture”

Written on: by jswinfengreen (3 reviews written)

According to the website, the Fonteyn desk we bought was "a sturdy and stable piece. Made from solid oak with thick oak and walnut veneer". No mention in that part of the description of the fact that the main part of the desk appears to be made of cardboard ("engineered wood supposedly but looks and acts like compacted cardboard). The desk is so weak that a 50kg teenager sitting on the desk simply collapsed it. I would think that a desk made from "solid oak" should be able to bear the weight of… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Poor service”

Written on: by 482Hogan (1 review written)

Struggled to get answers to questions about the product but then ordered a sofa bed for 5 day delivery. Chased twice "you will be contracted shortly by our shipper" to then find that I am now on up to 3 months delivery with no definite date. Wish I hadnt wasted my time with them… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Terrible, rubbish, awful, frustrating service.”

Written on: by Csherwood (1 review written)

I ordered a piece of furniture in August and paid for a Saturday delivery. I received an email in November to say it was ready for delivery -I emailed Made.com to check that it would be delivered on a Saturday which they confirmed and gave me a date. The date came, I stayed in but nothing so I called parcelforce to be told Made.com had not paid for Saturday delivery. I called Made.com on the Monday and they said they would rearrange my delivery but parcelforce tried to deliver the parcel on a… Read Full Review

Visit made.com
Report this review
★☆☆☆☆

“Do not buy from Made.com”

Written on:

I ordered a sofa from Made.com at the beginning of 2014. The sofa arrived in April, but was damaged. I waited until July for the delivery of the second sofa which was also damaged. I waited until September for the delivery of the third sofa, which was also damaged. Can you see where this is going? I had to argue with Made.com's terrible customer services representatives in order to receive an evening delivery for the third damaged sofa. Each person I spoke to gave me conflicting information… Read Full Review

Visit made.com

Madedotcom's Comment

Written on:

Hello,

Could you email me attn: Caroline (Review centre) and I will look into this for you.

Best wishes

Caroline

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Only one item out of two arrived and it was damaged”

Written on: by Katarinkak (1 review written)

After numerous conversations with made.com staff ahead of the delivery for last Friday, I was assured the bed and matress would arrive together. I stayed home for the delivery only to find out they delivered only matress and the bed was not dispatched even they were bought together, had the same lead times and were arranged to arrive together. After the two delivery people ( so in rush as they have 20 deliveries per day!) carried the matress two floors up, we opened the matress to find a 7 inch… Read Full Review

Visit made.com

Madedotcom's Response to Katarinkak's Review

Written on:

Hi,

Please could you email us your order number to Attn: Caroline Review Centre to us and we'll sort this out for you right away.

Kind regards

Caroline

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“poor quality and po0r service”

Written on: by quMcCain74 (1 review written)

I bought a sofa bed for a small room. It did look great but the cushions were stored in a compartment under the seat. I must admit I thought this was a good idea but the zip jammed when I tried to close the compartment for the first time. The quality is very very poor. I have been speaking to Made about this but there communication has been very poor. They sent out a technician who confirmed the zip was broken but assumed it was my fault... Really. A zip is there to open and close… Read Full Review

Visit made.com

Madedotcom's Comment

Written on:

Hello,

PPlease do send us your order number and we'll look into this for you and see what we can do.

Kind regards

Caroline

Reply to this comment
Report this review Read 1 Comment
overview
made.com