Lights & Furniture Reviews - www.lightsandfurniture.co.uk

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Lights and Furniture - www.lightsandfurniture.co.uk

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Latest Reviews

★☆☆☆☆

“Poor customer service”

Written on: 29/07/2014 by amandaliggan (1 review written)

I ordered a Lyon walnut/glass table lamp on 28/07 it was due to arrive on or before 11/07. I had to make several calls and email to customer services who were very unhelpful only saying they had problem with their delivery company and couldn't confirm when it was scheduled for delivery. It eventually arrive after four weeks in a flat pack which did surprise me as the description stated 'no assembly required'. I was very dissatisfied with the overall experience I did complain and asked for a… Read Full Review

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★☆☆☆☆

“Seville bedroom furniture”

Written on: 21/07/2014 by EveBOC (3 reviews written)

I ordered and paid for furniture on 19 May, and selected a delivery date of 30 May. I phoned to check delivery but was told it was with the delivery company to agree a date. The delivery company told me they could never have delivered on the required date because they did not receive the furniture in time into their warehouse, and they don't deliver in my area on Fridays anyway. So the website delivery dates are not to be relied upon. I received my set of 4 pieces of furniture on 11 June but… Read Full Review

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★★★★☆

“Happy costumer ”

Written on: 06/06/2014

I was very happy with my order of a beautiful dressing table that had the best price I found online inc delivery. My order took over a week to come but arrived all in one piece and was extremely easy to put together. Took all of 10 minutes. One happy costumer, the site was also very easy to use and safe. Stephanie… Read Full Review

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★☆☆☆☆

“Don't use this company!”

Written on: 30/05/2014

I can't comment on the product as I haven't received it! I ordered a wardrobe in March 14 and as of 30/05/14 I have not received it. It was in stock when I ordered and I was given a delivery date 2 weeks later. I was eventually told it was not going to be in stock until late April/early May and in spite of that now being a month ago there is still no sign of the item. I would like a refund but they don't respond to my attempts to communicate with them. I have basically wasted nearly £500 it… Read Full Review

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Lightsandfurniture1's Comment

Written on: 03/06/2014

Hi,

I'm sorry to hear that you're awaiting your order, I've just checked our outstanding tickets and we currently have nothing outstanding for this.

Please can you contact us asap and we'll get this resolved asap.

Kind regards,

Dale

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Cdymond's Comment

Written on: 03/06/2014

Yesterday the person I spoke to said that the wardrobe was with the delivery company and they would be contacting me to arrange delivery. I haven't heard anything from them. Based on the information I have provided above how do you know which order I am referring to? I haven't provided a name, product name, date?

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★★★★★

“Joy to deal with”

Written on: 27/05/2014 by RossMcWilliams4 (1 review written)

Having originally ordered a TV Cabinet from another company who failed to deliver when promised and 6 weeks of excuses, I decided to try somewhere else. What a pleasure Lights and Furniture were to deal with. Their customer service was brilliant, I was kept informed of when delivery would be, they even rang to ask if it could be delivered earlier than originally stated. The delivery men were great, ringing prior to arriving and happily carrying the large box round to the back of the house. The… Read Full Review

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Cdymond's Comment

Written on: 30/05/2014

Wow! My experience is exactly the opposite, I came to L&F because the item I wanted was 'in stock' on their website when it wasn't on others. That was back in early March and I have not received the furniture as of 30/5/14. Very unhappy customer.

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★★★★★

“Brilliant customer service and fabulous quality furniture”

Written on: 22/05/2014 by spasic (1 review written)

Thank you so much Lights and Furniture for your excellent customer service. I am so pleased with the oak television unit and oak blanket box they are fabulous quality, excellent value and look wonderful in my home. The furniture was well packaged and delivered promptly by lovely delivery men. My family and friends have commented on the brilliant quality of furniture and I have recommended they purchase from your company. At the moment I am refurbishing my home and intend to buy more pieces… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 21/05/2014 by Fullerct106 (1 review written)

I purchased a 2 door oak sideboard for my Sister. We shopped around first and found the prices to be the best from this company. I ordered and paid online and was given a date which I was happy with. a little more than 24 hours before this date the delivery firm text/ emailled to say when and what time slot it would be delivered. The next day the drivers rang to say they would be at the delivery address within 30 minutes.They were spot on. All the handling, delivery and service was… Read Full Review

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★★★★★

“SUPERB ALL ROUND SERVICE”

Written on: 21/05/2014 by 14Jenkins (1 review written)

Lights and Furniture were very helpful and cheerful when I telephoned to order a bedside cabinet to match my existing one. It was dispatched very very quickly and arrived very well packaged by courier within 48 hours of my call. Their price was extremely competitive and I will and indeed have recommended them to my family and friends and will most certainly check out their web site for future items we may need… Read Full Review

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★☆☆☆☆

“Absolute Bobbins!”

Written on: 20/05/2014 by MckenzieAbernathy500 (1 review written)

The order once made arrived promptly however the expectation was that someone would be available for the whole day as the company would not offer even an am or pm slot. On trying to assemble the furniture it quickly became apparent that not only was the wrong item of furniture sent, the item sent was incomplete. It took several phone calls and emails before the company would arrange collection but finally the furniture was collected. This was early April. It is June next week and I am still… Read Full Review

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★☆☆☆☆

“they are a joke..... ”

Written on: 20/05/2014 by mickyeveritt (1 review written)

ordered 2 chairs for next day delivery, arrived 2 weeks later and were the wrong chairs. i informed them immediately, they picked up the chairs approx a month later, after getting me to wait in for 3 days when there courier did not bother turning up, they were returned over 45 days ago now and they still refuse to give refund, i have to go down legal route, do not know to what success, they are cleverly registered in jersey. and refuse to give me UK contact details.......stay well away… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 20/05/2014 by donotbuyfromlightsandfurniture (1 review written)

This has to be the worst company I have ever dealt with. Delays, miscommunication, outright lying to me about receiving a cancelled order back into stock. The customer service is terrible, no one ever calls you back when promised. Two months since my original order and I still do not have a refund. I can not stress enough do not buy from these people. If they say they have stock it probably is not true. If they say it's coming on a certain day then that probably isn't true. Save yourself a… Read Full Review

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★☆☆☆☆

“Disgusting Service, keep away!!!!!”

Written on: 18/05/2014 by disgustedwithyou (1 review written)

Unfortunately you have to choose a star to log a review although I would not have given these people even one star. The service is horrendous, don't believe a word they say about their refund policy & certainly DO NOT let the delivery people remove the packaging. The delivery men ignored all our request NOT to remove or take the mattress packaging and then when the bed was not as soft as we were told (the salesman assured so so soft, but if not ok we'll return if 5 days notice given). We… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 16/05/2014 by Vclare23901 (1 review written)

Hi to all reading this review After searching the web for the best price I decided to order from this company.i ordered on the 4th February and was told the items were in stock and money from my account was taken immediately.today is 16th May and still my item has not arrived.numerous very polite emails have been sent back to my requests and yet I still wait. I wished I had read these reviews and should not have tried to save a few quid and ordered from a company with better reviews. I am… Read Full Review

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★☆☆☆☆

“Simply... Do not buy from this company!!!”

Written on: 28/04/2014 by AdysonAustin93 (1 review written)

I only wish I had read the other reviews before placing my order. The order process was fine, but I had to chase delivery several times and reschedule being at home on a number of occasions only for the date to move backwards. When the desk was finally delivered it came with the wrong components and was damaged, I immediately contacted the company and made them aware. After being given several differing excuses and conflicting information, such as the desk must be in 're saleable condition to… Read Full Review

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★☆☆☆☆

“Do not use this company - you may lose money!”

Written on: 23/04/2014 by Dissatisfied4 (1 review written)

The reviews on the review website linked from the Lights and Furniture site are by invitation only. The reviews on this web site are much more representative of our experiences of using LandF. We ordered some dining room furniture in January. All the items were shown as in stock and available for delivery within 2 weeks. The selected delivery date arrived and we heard nothing. After trying to contact customer services several times someone finally called back to say that they had problems… Read Full Review

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Nevergoback's Response to Dissatisfied4's Review

Written on: 27/04/2014

Terrible company, they are also connected with a Jersey island company called Glow Furniture.
L&F distribution company was BJS Distribution.
I had similar problems with L&F, but spoke to BJS and got the truth.
I then went to my credit card company, and they refunded my money. I understand this is called a charge back. No doubt, they then reclaim that money back from the company, along with I hope, substantial charges.
Everybody so cheated should try a similar route if having paid by credit card.

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★☆☆☆☆

“Item never delivered”

Written on: 04/04/2014 by tcStout218 (1 review written)

Ordered an oak mirror from them which had a 7 day delivery. The mirror did not arrive in 7 days or even hers dispatched. I emailed and they apologises and said they would send one next day delivery, this also never arrived so I emailed again and they said it had been lost in transit so they were sending another mirror again for next day delivery. This also never arrived and so I asked for a refund. I have not received my refund yet! The customer service responses were very polite and quick but… Read Full Review

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★☆☆☆☆

“Never use this company.”

Written on: 20/02/2014 by nevergoback (2 reviews written)

After ordering & paying for them in October 2013 I ended up cancelling the order in Jan 2014 after so many problems trying to get delivery made. It transpired that they did not have all the items I ordered anyway! Customer services dreadful. Especially from a so called company director. Other female customer services tried to help, but obviously under orders not reveal too much information regarding orders. Online tracking facility useless. Liaison by the company with their transport agent… Read Full Review

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Svm1977's Response to nevergoback's Review

Written on: 24/02/2014

FEEL YOUR PAIN!

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Nevergoback's reply to Svm1977's Comment

Written on: 25/02/2014

Yes, thanks, seems that L&F aren't selective to who they mess about, they are just generally useless/incompetent to a lot of customers !
As Sbates011's comments, Wheres my money ? Refund it , you took it quick enough !

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Parentsofdisappointedchildren's reply to Svm1977's Comment

Written on: 25/02/2014

We're in exactly the same situation, so frustrating.

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Svm1977's reply to Parentsofdisappointedchildren's Comment

Written on: 25/02/2014

Perhaps BBC's rogue traders should hear about this company?

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★☆☆☆☆

“Heartless, no morals, money grabbing company”

Written on: 15/02/2014

My father recently passed away, he had ordered and paid for in full 2x Lazy boy arm chairs, I explained this to one of the customer service ( Loose term as they don't understand its meaning) team and that we wanted to cancel the order, it has not been delivered yet !! She was initially sensitive to the situation but had to check with the company Director "it's not my call" she said but i'll call you back later today ! after about 20 phone calls, no returned phone calls, and 5 days passing I… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 07/02/2014

Ordered a 4 piece sofa and hall table in September and initially had very positive customer service support. On line tracking never worked and only after chasing did I get a delivery date, some 10weeks after order placed. Only 2 parts of sofa arrived, 1 part was wrong and no table. Advised that they had forgotten to order table and that I had been "unlucky" with sofa. Missing items due next week. Table arrived complete with rusty fittings. Told that sofa would now be factory order and with me… Read Full Review

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★☆☆☆☆

“Absolutely terrible”

Written on: 07/02/2014 by svm1977 (1 review written)

Damaged item. Extremely slow delivery. Non existant communication. Never return calls. I would particularly like to mention a Customer service representative apparently also a company director.....without doubt the rudest and most arrogant customer services advisor I have ever had the misfortune to speak with. Only use this company if you fancy a battle to get your goods! you have been warned!… Read Full Review

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