Lights & Furniture Reviews - www.lightsandfurniture.co.uk

★★☆☆☆
1.8 / 5
72
18% of users recommend this
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Latest Reviews

★☆☆☆☆

“The worst company I have ever dealt with!”

Written on: 31/07/2015 by Dobsonjn1948 (1 review written)

Do not consider using this company. Read the reviews and you'll find that they are totally unreliable,untrustworthy and tell blatant lies. Like many others, I ordered furniture as a gift for my son's engagement and expected delivery within 7-10 days. It took three months for furniture to be delivered. This was after numerous phone calls and emails,delivery dates which came and went and having to deal with the rudest staff I have ever come across. I only had the furniture delivered after… Read Full Review

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★☆☆☆☆

“Non-payers”

Written on: 06/07/2015 by AldoRasmussen (1 review written)

Suppliers/freelancers - DO NOT DEAL WITH THIS COMPANY. They do not pay invoices and are renowned with the local debt collection agency who I have been speaking with. I have unpaid invoices from autumn 2014, and despite many polite emails I have had nothing in return. I am a copywriter and they are using the copy which I supplied even though they have not paid for it… Read Full Review

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★☆☆☆☆

“Cant recommend sadly”

Written on: 28/06/2015

Although happy with the furniture we ordered we had no end of trouble with delivery. After another no show by the delivery people we cancelled and were offered 10% discount. We accepted but were later told we could have 5% only. Too worn down by the process so we took it. Real shame as the furniture is of good quality and we would buy another matching unit if we could do so with confidence. I note that the link to the web site no longer works… Read Full Review

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★☆☆☆☆

“I made one of the worst decisions of my life by...”

Written on: 27/06/2015 by JuanBurke (1 review written)

I made one of the worst decisions of my life by spending £3k on a sofa from this company. I placed my order the end of November expecting to get my order the end of January as this was the timescale on the website. The end of January came nearer, feeling excited I called L&F only to be told my order was due February. The end of February I called again and I was then informed my order would arrive March. In March I called again and I received an apology and a given date of 20th April for the… Read Full Review

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★☆☆☆☆

“Avoid At All Cost!!!!!!!!”

Written on: 25/06/2015 by Preston430 (1 review written)

I ordered a corner sofa in December 2014 and didn't recieve it until March 15. It had arrived the wrong color ,they then sent me the same color sofa again in June, 6 months later, which was returned, I am now still in the same position with the same sofa delivered in March, I paid £1200 , they did apologies back in March but now contradicting themselves that this is the colour I had ordered even though I have a beige sofa and requested the color Grey?????? Thankfully I have all the emails… Read Full Review

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★☆☆☆☆

“do not use this company”

Written on: 05/06/2015

no customer service. nearly gave away £700 but read the reviews. no phone. no e.mail nothing… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY!!!”

Written on: 25/03/2015 by 428Rivera (1 review written)

PAID INTO A DIIFFERENT NAME ACCOUNT, GOODS NEVER ARRIVED, KEPT FOBBING ME OFF WITH DIFFERENT DATES,,CREDIT CARD COMPANY GOT INVOLVED THEY THEN TOLD ME THEY COULDN'T GET GOODS & WERE NOT USING THIS SUPPLIER ANYMORE YET THEY ARE STILL SELLING THE SAME ITEM NOW! AVOID AT ALL COSTS, THEY FOB YOU OFF, NEED REPORTING TO TRADING STANDARDS!!!… Read Full Review

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★☆☆☆☆

“avoid this company”

Written on: 18/03/2015 by EleanorHurley (1 review written)

Order goods, paid in full on 1.12. 2014. Chosen delivery 12. or 15. 12. Dispatched on 11. 12. Waited on both days no delivery. Numerous phone calls, they couldn't tell me where is it. Email delivery will be on 18. 12. Waited in time slot I was given, NO DELIVERY. 19. 12. checked xdp tracking, it was delivered, not to me. 200yards down the road, as they gave xdp incomplete address and xdp delivery to different post code. I went to collected, don't do that!!!! They breached the contract by not… Read Full Review

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★☆☆☆☆

“AVOID! AVOID! AVOID!”

Written on: 13/03/2015 by Kennyrolo (1 review written)

I can only reiterate what others have stated. Ordered and paid for products in full. Waited nine weeks for delivery then the wrong products arrived. Still haven't received the correct goods six weeks on. Staff are rude, unhelpful and unapologetic and now don't respond to phone messages. Please save yourself the stress and do not order from this company!… Read Full Review

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★☆☆☆☆

“What an utter disgrace!!”

Written on: 11/03/2015 by kgriffin (1 review written)

I ordered some sofas in January. I paid £838 for 1 sofa and a chair. I have still not recieved the goods and the telephone numbers provided go to answerphone. I have emailed on 3 occasions too. This company is to be avoided!! I have reported them to trading standards… Read Full Review

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★☆☆☆☆

“why not choose lights and furniture!”

Written on: 04/03/2015 by SSHotel (1 review written)

On their website they give you reasons why to choose lights and furniture, i'm giving reasons why not to choose them. Satisfaction NOT guaranteed - We are not happy at all with the level of service & communication we are receiving regarding our order. Super fast delivery NOT - order placed on the 18/01/2015 told maxmium 4 weeks delivery time as a few products had to be made. Today is the 04/03/2015 and still waiting on 3 items. Friendly customer service WHAT AN ABSOLUTE JOKE !!!!!! - the… Read Full Review

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★☆☆☆☆

“Quite the worst Company I've dealt with”

Written on: 27/02/2015 by JT71 (2 reviews written)

Faulty goods delivered. Agreeing replacements has been very difficult. Contact to customer service is awful, no answer and call back. When replacements were delivered they are also damaged and I've not been able to get a Responce from them at present. They have no desire to provide customer service or satisfaction… Read Full Review

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★☆☆☆☆

“Please Avoid!”

Written on: 27/02/2015 by mozart55 (1 review written)

I ordered a mattress from this company in January. I contacted them 3 times during the next 3 and half weeks for updates; I was told everything was on track etc. The day before the mattress was due to be delivered, they told me the mattress was no longer being manufactured and hadn't been ordered! So I waited almost one month for nothing and lost discounts from other companies because the January sales period had ended! They offered zero compensation or discount on a different mattress. In… Read Full Review

Avrsea21's Response to mozart55's Review

Written on: 27/02/2015

They stopped taking orders on 8/2/2015. I would seek a refund via your credit card company.

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 26/02/2015 by aiO'Rourke138 (1 review written)

Save your time and money, avoid like the plague. These people take your order and money and don't fulfil the order! Have been promised a refund on my as yet unreceived goods despite constant chasing since promised date of 4/2/15, order placed 7/1/15. they are poor with communication and service levels are non-existant. Wanted to put zero stars but unable to do so!… Read Full Review

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★☆☆☆☆

“Very Unprofessional Company!”

Written on: 26/02/2015 by SarahKateCowell (1 review written)

Received damaged furniture on 5th December. Received Email on 3 January 2015 confirming that the order has been cancelled and to allow 15 days for refund to be issued (why?) . Still waiting for refund! Numerous phone calls made only to be told that Sales Staff too busy to take my call and will phone me back shortly (even marking my request urgent!) Im still waiting for my 'urgent' call back after 3 weeks!! A complete shambles of a company whom I intent to report to the Ombudsman this afternoon!… Read Full Review

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★☆☆☆☆

“Disgusting.Company.”

Written on: 25/02/2015 by Hotbulb (1 review written)

Ordered a footstool on the 31st of January money taken same day, delivery date 3rd or 4th of February. When the stool had not arrived several days after delivery date contacted the company who said they would phone back, which they Didn't. Phoned them again and was told that the stool would be with them on the 16th of February, this date went by nothing from firm. I then told them to cancel order and refund the interest free loan they had from me for nearly a month. … Read Full Review

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★☆☆☆☆

“Appalling company- AVOID - money taken on order...”

Written on: 24/02/2015 by Coleman252 (1 review written)

Appalling company- AVOID - money taken on order receipt, repeated promised delivery dates, never materialised, now 6 weeks on, customer services do not answer phone, then claim they never promised the previous delivery date. As with so many reviews I have now found I too have my visa company claiming back the money. Despicable treatment from so called manager who would not let me speak, refused to admit delivery date had passed and threatened to drag dispute on as long as he could and hung up… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 23/02/2015 by Rooneyox385 (1 review written)

Ordered a left hand sofa bed and received a right hand one, ordered it 14th August didn't get it until 12th December, have been telephoning them every week to see when I will get an exchange, but keep getting fobbed off, terrible customer service, considering contacting trading standards… Read Full Review

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★☆☆☆☆

“Absolutely terrible ,avoid ”

Written on: 18/02/2015 by 27Vaughn (1 review written)

I ordered a Sofa, received a damaged sofa, emailed them and called them many times at the beginning, they have been reasonable and promised to refund the item, 1 month is gone and they don't reply to emails, their customer service is poor and un professional, they should be reported and stopped operating. I should have given them 0 start but the option is not available… Read Full Review

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★☆☆☆☆

“Very poor customer service, not responding to anything”

Written on: 16/02/2015 by Churchill275 (1 review written)

Awful company uses one name for trading another to collect money on a credit card.I was delivered a damaged sofa by them and 1 month later it is still damaged sofa as they just promise stuff and nothing happens as they are laying that I wasn't at home to take deliveries 3 times! Don't use as you won't be able to return or exchange damaged goods. They take calls sometimes, but don't act on them. They should be banned from trading… Read Full Review

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