Lights & Furniture Reviews - www.lightsandfurniture.co.uk

★★☆☆☆
2.0 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Lights and Furniture - www.lightsandfurniture.co.uk

Lights and Furniture - www.lightsandfurniture.co.uk

Specification for Lights and Furniture - www.lightsandfurniture.co.uk


Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Quite the worst Company I've dealt with”

Written on: 27/02/2015 by JT71 (2 reviews written)

Faulty goods delivered. Agreeing replacements has been very difficult. Contact to customer service is awful, no answer and call back. When replacements were delivered they are also damaged and I've not been able to get a Responce from them at present. They have no desire to provide customer service or satisfaction… Read Full Review

Report this review
★☆☆☆☆

“Please Avoid!”

Written on: 27/02/2015 by mozart55 (1 review written)

I ordered a mattress from this company in January. I contacted them 3 times during the next 3 and half weeks for updates; I was told everything was on track etc. The day before the mattress was due to be delivered, they told me the mattress was no longer being manufactured and hadn't been ordered! So I waited almost one month for nothing and lost discounts from other companies because the January sales period had ended! They offered zero compensation or discount on a different mattress. In… Read Full Review

Avrsea21's Response to mozart55's Review

Written on: 27/02/2015

They stopped taking orders on 8/2/2015. I would seek a refund via your credit card company.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 26/02/2015 by aiO'Rourke138 (1 review written)

Save your time and money, avoid like the plague. These people take your order and money and don't fulfil the order, reported them today to Trading Standards in Jersey who seem to know them very well - speaks volumes really! Have been promised a refund on my as yet unreceived goods despite constant chasing since promised date of 4/2/15, order placed 7/1/15. they are poor with communication and service levels are non-existant. Wanted to put zero stars but unable to do so!… Read Full Review

Report this review
★☆☆☆☆

“Very Unprofessional Company!”

Written on: 26/02/2015 by SarahKateCowell (1 review written)

Received damaged furniture on 5th December. Received Email on 3 January 2015 confirming that the order has been cancelled and to allow 15 days for refund to be issued (why?) . Still waiting for refund! Numerous phone calls made only to be told that Sales Staff too busy to take my call and will phone me back shortly (even marking my request urgent!) Im still waiting for my 'urgent' call back after 3 weeks!! A complete shambles of a company whom I intent to report to the Ombudsman this afternoon!… Read Full Review

Report this review
★☆☆☆☆

“Disgusting.Company.”

Written on: 25/02/2015 by Hotbulb (1 review written)

Ordered a footstool on the 31st of January money taken same day, delivery date 3rd or 4th of February. When the stool had not arrived several days after delivery date contacted the company who said they would phone back, which they Didn't. Phoned them again and was told that the stool would be with them on the 16th of February, this date went by nothing from firm. I then told them to cancel order and refund the interest free loan they had from me for nearly a month. … Read Full Review

Report this review
★☆☆☆☆

“Appalling company- AVOID - money taken on order...”

Written on: 24/02/2015 by Coleman252 (1 review written)

Appalling company- AVOID - money taken on order receipt, repeated promised delivery dates, never materialised, now 6 weeks on, customer services do not answer phone, then claim they never promised the previous delivery date. As with so many reviews I have now found I too have my visa company claiming back the money. Despicable treatment from so called manager who would not let me speak, refused to admit delivery date had passed and threatened to drag dispute on as long as he could and hung up… Read Full Review

Report this review
★☆☆☆☆

“Terrible Service”

Written on: 23/02/2015 by Rooneyox385 (1 review written)

Ordered a left hand sofa bed and received a right hand one, ordered it 14th August didn't get it until 12th December, have been telephoning them every week to see when I will get an exchange, but keep getting fobbed off, terrible customer service, considering contacting trading standards… Read Full Review

Report this review
★☆☆☆☆

“Absolutely terrible ,avoid ”

Written on: 18/02/2015 by 27Vaughn (1 review written)

I ordered a Sofa, received a damaged sofa, emailed them and called them many times at the beginning, they have been reasonable and promised to refund the item, 1 month is gone and they don't reply to emails, their customer service is poor and un professional, they should be reported and stopped operating. I should have given them 0 start but the option is not available… Read Full Review

Report this review
★☆☆☆☆

“Very poor customer service, not responding to anything”

Written on: 16/02/2015 by Churchill275 (1 review written)

Awful company uses one name for trading another to collect money on a credit card.I was delivered a damaged sofa by them and 1 month later it is still damaged sofa as they just promise stuff and nothing happens as they are laying that I wasn't at home to take deliveries 3 times! Don't use as you won't be able to return or exchange damaged goods. They take calls sometimes, but don't act on them. They should be banned from trading… Read Full Review

Report this review
★☆☆☆☆

“Taking orders and not delivering ”

Written on: 11/02/2015 by LesleyMan (1 review written)

AVOID AT ALL COSTS. Ordered a bed on 8 Jan 2015 and paid for it. Followed this up constantly and was told bed would be deliverd on 3rd February. Delivery company was supposed to call me to confirm. Date has come and gone. They advised me on 4th Feb that bed was discontinued. They knew this at the time I placed the order so they have had my money fraudulently for 3 weeks. They have now advised me a refund will take 15 days. Other customers reviews show that they have been waiting longer… Read Full Review

Report this review
★☆☆☆☆

“ordering a sofa ”

Written on: 09/02/2015 by edwarduk (1 review written)

i ordered a quality sofa last october with promises it would be delivered in January and then first week of February now 2nd week February nothing , when you phone them it comes up unassigned and cannot even get hold of any one at all. i would stay right way from this company ...lesson learned, now i guess i will have to deploy lawyers to retrieve my monies looking at the other complains, and and i am going to dedicate myself to ensure this gets on TV so others dont fall into the same… Read Full Review

Report this review
★☆☆☆☆

“What A Mistake”

Written on: 08/02/2015 by Schultzgu234 (1 review written)

I should have checked here and read the reviews prior to ordering. I attempted to purchase a coffee table, and was told by the delivery company it would be here at a given time. That time came and went. Calling them I was informed they did not have the item and Light & Furniture was to call me and let me know. There was no attempt to do so. I called the company 6 (six) times and only spoke with the receptionist. When my wife called later that day, she was told the company was open until… Read Full Review

Report this review
★☆☆☆☆

“avoid !”

Written on: 06/02/2015 by 1983Flores (1 review written)

I placed an order as they stated they matched any price, other suppliers were not in stock, and this company suddenly had available stock when I phoned. I paid, but read all the awful reviews and cancelled the very next day. They phoned with lots of guarantees the furniture was there but I was not convinced. I emailed confirmation of my cancelled order. They emailed to say they had refunded my money .... But a month later it's still not back on my credit card. I have contacted trading standards… Read Full Review

Report this review
★☆☆☆☆

“STAY AWAY”

Written on: 05/02/2015 by Raymondv1967 (1 review written)

Have never experienced such a bad service!! I have been waiting for a dressing table for 4 months. It arrived faulty now they wont give me a refund or replacement. Everyone at customer services ignoring my messages and my calls. STAY AWAY. ONE MAN DELIVERY (doesn't state on the website). "hassle free" YEAH RIGHT!! Its nearly been 4 month. Absolutely shocking. The table was £260! BLOODY AWFUL SERVICE! I have been promised a 2 man delivery to replace my faulty item. I rang up the delivery… Read Full Review

Report this review
★★★★★

“Coffee Table”

Written on: 04/02/2015 by bikerjec (1 review written)

I searched the shops and internet for a Coffee Table to match our existing furniture! We eventually found the perfect one (competitively priced and available) at 'Lights and Furniture'. We ordered it and was given a delivery date, before the table was due to be delivered! The delivery information was emailed to us. The Coffee Table arrived on the day promised at the time promised! It is now in use in our lounge!! Overall the service received fro 'Lights and Furniture' was excellent and we… Read Full Review

Report this review
★☆☆☆☆

“poor service, poor products”

Written on: 02/02/2015 by stevedeer (1 review written)

Blanket box ordered 10/12/14. Account debited 10/12/14. Delivery promised before Christmas. No confirmation & no delivery. Chased them up to be told there was a delay and delivery would be in 1st week of 2015. Had been problems with server sending confirmation. Promised to send one. Still no confirmation sent. No other firm has had problems sending such emails in the past. No delivery in 1st week so chased again to be told item not available for another 4 weeks (still advertised as available on… Read Full Review

Report this review
★★★★★

“Very pleased”

Written on: 02/02/2015 by McCulloch433 (1 review written)

Really chuffed with my new Camden painted bedside chest. I had other items in the range and searched around to find this item to match. The price here was by far the best that I could find online and the delivery quick and easy. The chest itself is of excellent quality, really solid, lovely wood with a great finish. I know it will last a long time. It was also a real luxury to have furniture delivered already assembled. No fumbling with screws or complicated instructions - all I had to do was… Read Full Review

Dagra346's Comment

Written on: 21/02/2015

The grammar on all the positive reviews looks suspiciously similar.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible service”

Written on: 02/02/2015 by PierceBradley (1 review written)

Waited 14weeks for a bed which states in stock delivery within 10days now received the item and only half has come no bed slates. During the 14week period spoke to customer service and managers they couldn't tell me anything only it is processing and with the delivery company which is out of there hands. Would strongly advise not to use this company, look elsewhere!!… Read Full Review

Stevedeer's Comment

Written on: 02/02/2015

similar experience though my patience ran out after 10 weeks.
Still waiting for a refund after long delays in delivery and then two broken items sent.
AVOID

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Replaced item immediately - excellent service”

Written on: 29/01/2015 by Rusty10 (1 review written)

I ordered a glass desk from lights and furniture which was delivered promptly without an issue. However, there was minor scratching of the glass which I reported to them. This was dealt with quickly and a new glass top was sent out to me within a matter of days. I was really happy with the way they handled this and can't argue with the resolution. The desk itself is of excellent quality and i'm very happy with it. Would definitely recommend… Read Full Review

Report this review
★★★★★

“oak coffe table”

Written on: 28/01/2015 by nashwalker (1 review written)

I searched for my oak coffee table online. This site was so easy to use, very good prices. Order came quickly with good communication… Read Full Review

Report this review
overview