Lights & Furniture Reviews - www.lightsandfurniture.co.uk

★★☆☆☆
1.8 / 5
67
19% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Lights and Furniture - www.lightsandfurniture.co.uk

Lights and Furniture - www.lightsandfurniture.co.uk

Specification for Lights and Furniture - www.lightsandfurniture.co.uk


Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“How can they still trade? ”

Written on: 21/04/2015 by AzariaGleason (1 review written)

Our saga with this company is going on for 3 months now. We ordered bedside tables and had them delivered damaged. Asked for a replacement and were told that it's being sorted and on its way. After seeing no goods in the next few weeks and no answers to numerous calls and emails, 2 months later we decided to involve Jersey trading standards. Only after that L&F got back and offered a discount (!! Must be joking!) and later the refund. 2 weeks later they are still playing fools and write again… Read Full Review

Report this review
★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY!!!”

Written on: 25/03/2015 by 428Rivera (1 review written)

PAID INTO A DIIFFERENT NAME ACCOUNT, GOODS NEVER ARRIVED, KEPT FOBBING ME OFF WITH DIFFERENT DATES,,CREDIT CARD COMPANY GOT INVOLVED THEY THEN TOLD ME THEY COULDN'T GET GOODS & WERE NOT USING THIS SUPPLIER ANYMORE YET THEY ARE STILL SELLING THE SAME ITEM NOW! AVOID AT ALL COSTS, THEY FOB YOU OFF, NEED REPORTING TO TRADING STANDARDS!!!… Read Full Review

Report this review
★☆☆☆☆

“avoid this company”

Written on: 18/03/2015 by EleanorHurley (1 review written)

Order goods, paid in full on 1.12. 2014. Chosen delivery 12. or 15. 12. Dispatched on 11. 12. Waited on both days no delivery. Numerous phone calls, they couldn't tell me where is it. Email delivery will be on 18. 12. Waited in time slot I was given, NO DELIVERY. 19. 12. checked xdp tracking, it was delivered, not to me. 200yards down the road, as they gave xdp incomplete address and xdp delivery to different post code. I went to collected, don't do that!!!! They breached the contract by not… Read Full Review

Report this review
★☆☆☆☆

“AVOID! AVOID! AVOID!”

Written on: 13/03/2015 by Kennyrolo (1 review written)

I can only reiterate what others have stated. Ordered and paid for products in full. Waited nine weeks for delivery then the wrong products arrived. Still haven't received the correct goods six weeks on. Staff are rude, unhelpful and unapologetic and now don't respond to phone messages. Please save yourself the stress and do not order from this company!… Read Full Review

Report this review
★☆☆☆☆

“What an utter disgrace!!”

Written on: 11/03/2015 by kgriffin (1 review written)

I ordered some sofas in January. I paid £838 for 1 sofa and a chair. I have still not recieved the goods and the telephone numbers provided go to answerphone. I have emailed on 3 occasions too. This company is to be avoided!! I have reported them to trading standards… Read Full Review

Report this review
★☆☆☆☆

“why not choose lights and furniture!”

Written on: 04/03/2015 by SSHotel (1 review written)

On their website they give you reasons why to choose lights and furniture, i'm giving reasons why not to choose them. Satisfaction NOT guaranteed - We are not happy at all with the level of service & communication we are receiving regarding our order. Super fast delivery NOT - order placed on the 18/01/2015 told maxmium 4 weeks delivery time as a few products had to be made. Today is the 04/03/2015 and still waiting on 3 items. Friendly customer service WHAT AN ABSOLUTE JOKE !!!!!! - the… Read Full Review

Report this review
★☆☆☆☆

“Quite the worst Company I've dealt with”

Written on: 27/02/2015 by JT71 (2 reviews written)

Faulty goods delivered. Agreeing replacements has been very difficult. Contact to customer service is awful, no answer and call back. When replacements were delivered they are also damaged and I've not been able to get a Responce from them at present. They have no desire to provide customer service or satisfaction… Read Full Review

Report this review
★☆☆☆☆

“Please Avoid!”

Written on: 27/02/2015 by mozart55 (1 review written)

I ordered a mattress from this company in January. I contacted them 3 times during the next 3 and half weeks for updates; I was told everything was on track etc. The day before the mattress was due to be delivered, they told me the mattress was no longer being manufactured and hadn't been ordered! So I waited almost one month for nothing and lost discounts from other companies because the January sales period had ended! They offered zero compensation or discount on a different mattress. In… Read Full Review

Avrsea21's Response to mozart55's Review

Written on: 27/02/2015

They stopped taking orders on 8/2/2015. I would seek a refund via your credit card company.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 26/02/2015 by aiO'Rourke138 (1 review written)

Save your time and money, avoid like the plague. These people take your order and money and don't fulfil the order, reported them today to Trading Standards in Jersey who seem to know them very well - speaks volumes really! Have been promised a refund on my as yet unreceived goods despite constant chasing since promised date of 4/2/15, order placed 7/1/15. they are poor with communication and service levels are non-existant. Wanted to put zero stars but unable to do so!… Read Full Review

Report this review
★☆☆☆☆

“Very Unprofessional Company!”

Written on: 26/02/2015 by SarahKateCowell (1 review written)

Received damaged furniture on 5th December. Received Email on 3 January 2015 confirming that the order has been cancelled and to allow 15 days for refund to be issued (why?) . Still waiting for refund! Numerous phone calls made only to be told that Sales Staff too busy to take my call and will phone me back shortly (even marking my request urgent!) Im still waiting for my 'urgent' call back after 3 weeks!! A complete shambles of a company whom I intent to report to the Ombudsman this afternoon!… Read Full Review

Report this review
★☆☆☆☆

“Disgusting.Company.”

Written on: 25/02/2015 by Hotbulb (1 review written)

Ordered a footstool on the 31st of January money taken same day, delivery date 3rd or 4th of February. When the stool had not arrived several days after delivery date contacted the company who said they would phone back, which they Didn't. Phoned them again and was told that the stool would be with them on the 16th of February, this date went by nothing from firm. I then told them to cancel order and refund the interest free loan they had from me for nearly a month. … Read Full Review

Report this review
★☆☆☆☆

“Appalling company- AVOID - money taken on order...”

Written on: 24/02/2015 by Coleman252 (1 review written)

Appalling company- AVOID - money taken on order receipt, repeated promised delivery dates, never materialised, now 6 weeks on, customer services do not answer phone, then claim they never promised the previous delivery date. As with so many reviews I have now found I too have my visa company claiming back the money. Despicable treatment from so called manager who would not let me speak, refused to admit delivery date had passed and threatened to drag dispute on as long as he could and hung up… Read Full Review

Report this review
★☆☆☆☆

“Terrible Service”

Written on: 23/02/2015 by Rooneyox385 (1 review written)

Ordered a left hand sofa bed and received a right hand one, ordered it 14th August didn't get it until 12th December, have been telephoning them every week to see when I will get an exchange, but keep getting fobbed off, terrible customer service, considering contacting trading standards… Read Full Review

Report this review
★☆☆☆☆

“Absolutely terrible ,avoid ”

Written on: 18/02/2015 by 27Vaughn (1 review written)

I ordered a Sofa, received a damaged sofa, emailed them and called them many times at the beginning, they have been reasonable and promised to refund the item, 1 month is gone and they don't reply to emails, their customer service is poor and un professional, they should be reported and stopped operating. I should have given them 0 start but the option is not available… Read Full Review

Report this review
★☆☆☆☆

“Very poor customer service, not responding to anything”

Written on: 16/02/2015 by Churchill275 (1 review written)

Awful company uses one name for trading another to collect money on a credit card.I was delivered a damaged sofa by them and 1 month later it is still damaged sofa as they just promise stuff and nothing happens as they are laying that I wasn't at home to take deliveries 3 times! Don't use as you won't be able to return or exchange damaged goods. They take calls sometimes, but don't act on them. They should be banned from trading… Read Full Review

Report this review
★☆☆☆☆

“Taking orders and not delivering ”

Written on: 11/02/2015 by LesleyMan (1 review written)

AVOID AT ALL COSTS. Ordered a bed on 8 Jan 2015 and paid for it. Followed this up constantly and was told bed would be deliverd on 3rd February. Delivery company was supposed to call me to confirm. Date has come and gone. They advised me on 4th Feb that bed was discontinued. They knew this at the time I placed the order so they have had my money fraudulently for 3 weeks. They have now advised me a refund will take 15 days. Other customers reviews show that they have been waiting longer… Read Full Review

Report this review
★☆☆☆☆

“ordering a sofa ”

Written on: 09/02/2015 by edwarduk (1 review written)

i ordered a quality sofa last october with promises it would be delivered in January and then first week of February now 2nd week February nothing , when you phone them it comes up unassigned and cannot even get hold of any one at all. i would stay right way from this company ...lesson learned, now i guess i will have to deploy lawyers to retrieve my monies looking at the other complains, and and i am going to dedicate myself to ensure this gets on TV so others dont fall into the same… Read Full Review

Report this review
★☆☆☆☆

“What A Mistake”

Written on: 08/02/2015 by Schultzgu234 (1 review written)

I should have checked here and read the reviews prior to ordering. I attempted to purchase a coffee table, and was told by the delivery company it would be here at a given time. That time came and went. Calling them I was informed they did not have the item and Light & Furniture was to call me and let me know. There was no attempt to do so. I called the company 6 (six) times and only spoke with the receptionist. When my wife called later that day, she was told the company was open until… Read Full Review

Report this review
★☆☆☆☆

“avoid !”

Written on: 06/02/2015 by 1983Flores (1 review written)

I placed an order as they stated they matched any price, other suppliers were not in stock, and this company suddenly had available stock when I phoned. I paid, but read all the awful reviews and cancelled the very next day. They phoned with lots of guarantees the furniture was there but I was not convinced. I emailed confirmation of my cancelled order. They emailed to say they had refunded my money .... But a month later it's still not back on my credit card. I have contacted trading standards… Read Full Review

Report this review
★☆☆☆☆

“STAY AWAY”

Written on: 05/02/2015 by Raymondv1967 (1 review written)

Have never experienced such a bad service!! I have been waiting for a dressing table for 4 months. It arrived faulty now they wont give me a refund or replacement. Everyone at customer services ignoring my messages and my calls. STAY AWAY. ONE MAN DELIVERY (doesn't state on the website). "hassle free" YEAH RIGHT!! Its nearly been 4 month. Absolutely shocking. The table was £260! BLOODY AWFUL SERVICE! I have been promised a 2 man delivery to replace my faulty item. I rang up the delivery… Read Full Review

Report this review
overview