Lights & Furniture - www.lightsandfurniture.co.uk Reviews

Lights and Furniture - www.lightsandfurniture.co.uk
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★★★☆☆
3 / 5
From 6 reviews
33.3% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★
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“Aaaaarrrrgh!”

Written on: 15/04/2013 by biangeo (1 review written)

There were a number of issues with an order I placed through Lights & Furniture - including being given wrong information about when deliveries would arrive. However, they have since gone out of their way to apologise for the mistakes and have explained how and why things went wrong. Businesses and delivery companies are never going to be perfect every time, but when the reaction to problems is this kind and understanding, it shows a level of customer care that others could learn... (read more)

Lightsandfurniture1's Response to biangeo's Review

Written on: 19/04/2013

Hi,

We are sorry to hear that your chest of drawers arrived incorrectly.

Unfortunately when picking the items this can happen due to the product codes being so similar.

If you could please contact us with your order information we will be able to find out who picked the order and make sure that they have received the appropriate training.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Dale

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★★★★★
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“Great value for money furniture”

Written on: 21/03/2013 by Tiggybest (1 review written)

I bought an oak two door cupboard online and in the order confirmation email I was offered a choice of delivery dates. Email updates were informative and the furniture arrived promptly. Highly delighted with my purchase - top notch furniture and I consider excellent value for money. Will definitely use again. (read more)

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★★★★★
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“Must have tried their patience”

Written on: 13/11/2012

Buying through Lights and Furniture was a positive experience. They were helpful and polite, replied to calls and emails promptly because I had quite a few queries initially. I would particularly like to mention how helpful Dale was throughout the process. The company offer a good range of products and I would definitely buy from them again and recommend them to other people. I am really pleased with the Buoyant Dexter sofa bed I ordered, the price was very competitive and being British... (read more)

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★☆☆☆☆
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“AVOID THIS TERRIBLE COMPANY!!”

Written on: 04/09/2012

I concur with the other bed reviews on this site! I ordered 2 bedside tables and a bed from lights and Furniture, after about a week the bedside tables and just the side rails for the bed were delivered. When only the side rails were delivered I immediately rang the company who decided to blame the delivery company, with further investigation I deciphered that the bed was incorrectly sorted at the warehouse (not incorrectly delivered by the delivery company). I challenged Lights and... (read more)

Lightsandfurniture1's Comment

Written on: 15/02/2013


Hi,

Thank you for taking the time to submit a review about us and we are sorry to hear that you have had a bad experience with Lights and Furniture.

Unfortunately in this case it seems as though the delivery company were at fault and not our warehouse. This was due to the item part being wrongly routed to the wrong depot, but we do take full responsibility for this.

We understand how inconvenient this is, but from time to time this can happen and we try to do what we can to resolve issues as quickly as possible.

I can see that you were offered a full refund at all points during the process, which you declined, but you have now received your order in full and as far as we are aware you are very happy with it.

With regards to the customer service issue, this is something that we are currently looking into as this is totally unacceptable.

Please feel free to contact us at any time to discuss any of the issues.

Kind regards,

Lights and Furniture

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★☆☆☆☆
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“Avoid this company like the plague!! I have had much...”

Written on: 13/08/2012

Avoid this company like the plague!! I have had much the same problems as the previous two unhappy customers. Placed an order, money taken at once. So far so good. But unfortunately it went downhill fast after that. A week later my order is still showing as "being processed" with no hint of a delivery date. As the goods were supposed to be in stock I started to get a bit concerned. Emailed company, got a very vague delivery promise, so telephoned them and was very shocked and upset at the... (read more)

Lightsandfurniture1's Comment

Written on: 15/02/2013

Hi,

Thank you for taking the time to submit your review about Lights and Furniture and we are extremely sorry to hear that you have had a negative experience.

From what you are stating here this is simply not good enough and this most definitely is not the image we are trying to portray as a company.

We would appreciate if you could take the time to contact us by telephone or email and inform us of some specific deals so that we can deal with this matter.
Our customer service team is here between 9am and 5pm, Monday - Friday.

We look forward to hearing from you and resolving this matter.

Kind regards,

Lights and Furniture

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Sbates011's Comment

Written on: 03/05/2013

If this is not the image you want to portray then it would be advisable to stop doing it!!! I never received the chest of drawers I ordered so requested a full refund, and nearly month later I still do not have MY MONEY!!!!!!!!!!!! And I have seriously lost count of the times I have left messages and been told someone will call me back!!

Absolutely terrible terrible customer service! Now please give me MY MONEY back!

Mrs Bates

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★☆☆☆☆
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“Terrible customer service, poor communication”

Written on: 30/05/2012

I ordered 2 products from this company. Delivery is supposed to be within 5-7 working days. After 7 days my order was still being processed. I called up to see what was going on and I was told that one bookcase was out of stock, but the other was on its way. I was also told if i had not received it within 15 working days i would receive a 10% discount. That day I received an email saying that the bookcase had been dispatched. It arrived after a few days. After a further 3 weeks with the... (read more)

Lightsandfurniture1's Comment

Written on: 15/02/2013

Hi,

Thank you for taking the time to submit your review about Lights and Furniture and we are extremely sorry to hear that you have had a negative experience.

Obviously without some further information from you we are unable to look into this matter for you and if a 10% discount has been promised then this is what you will receive.

We would appreciate if you could take the time to contact us by telephone or email and inform us of some specific deals so that we can deal with this matter.
Our customer service team is here between 9am and 5pm, Monday - Friday.

We look forward to hearing from you and resolving this matter.

Kind regards,

Lights and Furniture

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