Leather Fabric Sofas - www.leatherfabricsofas.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Worst customer experience ever!!!”
Written on: 17/05/2013
Also ordered a leather footstool, and waited nearly seven months. I've written many emails, most of which have been ignored, and made countless phone calls during which I've been fobbed off, lied to, laughed at and, most recently, hung up on. The only upside is that I ordered off Living Social, and didn't have any of the problems others seem to have had with KGB and Wowcher with getting the money back there. Just waiting for the £9.99 delivery charge to be refunded from LFS...! (read more)
★☆☆☆☆
“DO NOT TRUST”
Written on: 14/05/2013
STAY AWAY from this company. I ordered a sofa many months ago and after being fobbed off with excuses for weeks as to the reasons for it's delay (over 20 weeks!!!) I finally cancelled the order. However, I am currently being fobbed off once more as I await a refund. DO NOT TRUST THE LIES! (read more)
★☆☆☆☆
“Wish i had never bothered”
Written on: 19/04/2013 by Suescliff (1 review written)
I ordered a leather footstool from Living Social and paid on 24th October 2012 and I am still waiting for the stool to be delivered. I have phoned every week since January 2013 and get fobbed off with 'I will phone you back' or 'Haven't you received it yet it was sent-----'. Now trying to get my money back but no luck there either. (read more)
★☆☆☆☆
“Wish I'd read the bad reviews before purchase”
Written on: 16/04/2013 by George_D (1 review written)
I bought a deal through Living Social for a leather footstool 31st October 2012. I received an email from LFS after 6 weeks (the point of the expected delivery) to advise delivery wouldn't be possible until immediately after the new year. I have then followed this up by email and phone, and have always been simply ignored. Now over 5 months since purchase I have no expectation of delivery now, and am trying to get what money back I can. (read more)
★☆☆☆☆
“"What a Shambles!"”
Written on: 28/03/2013
If you are reading this and considering buying a product from Leather Fabric Sofas, do yourself a favour and don't bother! I wish that I looked at reviews before ordering a footstool from Leather Fabric Sofas via Living Social in October last year. I still have nothing. I have built a considerable Email trail, with a couple of promises in response (When they have been bothered to reply) and have managed to get through to LFS by telephone once, which is when they took a further £9.99 for... (read more)
★☆☆☆☆
“DON'T BOTHER!!”
Written on: 17/03/2013
Nothing positive to say about this company - as with others, the ordered sofa never materialised. I was lucky to get my money refunded through Wowcher but am still chasing for refund of £40 delivery charge which I am not expecting to get back. I think over 1000 people went for this deal so if they have kept the delivery charge on every unfulfilled order, they will be doing quite nicely - I hope it is worth it as your reputation is now trashed. (read more)
Uchina's Comment
Written on: 22/03/2013
I think you are still lucky because you can refund and I think you can refund £40 of delivery charge as well or another title (thief) should be bestowed to LFS. They are already bunco artist.
I've received £400 of fake leather chesterfield sofa on last October, and it is not worthy as £400 of sofa at all.
I'm very sure all customers who bought this damn deal from KGB and Wowcher expected to receive the luxurious and gorgeous of real leather chesterfield sofa and nobody doubted it is fake leather sofa but LFS scammed to deliver the fake leather sofa with thousand of lies. This damn sofa is not only fake leather but very bad quality, it is already flatted even it is just 5 months.
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Stuart4464's Comment
Written on: 28/03/2013
You were lucky to get a delivery at all!
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Uchina's Comment
Written on: 29/03/2013
Lucky? Why? If I knew this is fake leather sofa, I was not gonna order it.
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Stuart4464's Comment
Written on: 28/03/2013
I wish that I had read reviews like this before ordering a footstool via Living Social in October last year. I still have nothing. I have built a considerable Email trail and have managed to get through to LFS by telephone once, which is when they took a further £9.99 for delivery erlier in the process. The above person was lucky as Living Social have been less than helpful, sending only automated responses to my requests for help,information or refund. I've come to the conclusion that no footstool will be forthcoming, and in any case, I'm not sure that I particularly want it now as the "Shine" has gone off the idea. It does beg the question "Why do voucher companies colude with businesses like this?"
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Trinity88's Comment
Written on: 07/04/2013
Hi Stuart
I think these voucher companies have got a bit greedy - taking any firm onto their books to make more money. Wowcher say they made all their precautionary checks with LFS but I think they should review their policy as it clearly did not protect us, the consumer, in this instance. Now I'm very wary about buying anything from these voucher companies and I always do a full review before parting with any money. Living Social should refund you for the cost of the footstool as you made a contract with them - threaten them with Trading Standards, Watchdog and hopefully you'll get your money back - good luck!
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★☆☆☆☆
“i bought 2 ottoman vouchers via Savvy Mummys on...”
Written on: 17/03/2013 by stonedrose1966 (1 review written)
i bought 2 ottoman vouchers via Savvy Mummys on 1/12/12 and paid £79.98 for the pair. the following day i emailed LFS the codes and paid a further £19.98 for delivery, to be told delivery time 6-8 weeks........still waiting. i have sent numerous emails without reply, unanswered telephone calls etc. we are also having trouble with another company "bluebud", again via a voucher website. when are these companies going to face the prosecution they richly (with our monies) deserve. also surely... (read more)
★☆☆☆☆
“LFS will send a threatening e-mail to you”
Written on: 16/03/2013
When you wrote a negative comment at here and if LFS identifies you, they will send a threatening e-mail to you like as following content. The customer who received this e-mail negotiated with LFS to recover his or her loss caused by LFS's frauds. Dear ********** One of our customers just called and referred us to your reviews. It seems you've been quite busy trying to destroy our business and reputation and have cost us a lot in both time and money. I hope you know and understand the... (read more)
★★★★☆
“Well received thank you.”
Written on: 15/03/2013
Dear LFS, We received our sofa on friday and we are very happy with it and would like to order a matching club chair. Could you let me know the price please? (read more)
Uchina's Comment
Written on: 16/03/2013
NOBODY HAPPY WHEN HE OR HER HAD TO WAIT FOR ABOUT HALF YEAR FOR DELIVERY.
NOBODY HAPPY WHEN HE OR HER GOT THOUSAND OF EXCUSES FROM LFS UNTIL RECEIVE OF ORDERED PRODUCT.
NOBODY HAPPY WHEN HE OR HER GOT THE £400 OF FAKE LEATHER SOFA DESPITE THEY ADVERTISED THIS IS £1800 OF SOFA.
I'm very sure who wrote this comment won't answer because this positive comment is never true.
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★☆☆☆☆
“Crooks.”
Written on: 15/03/2013
Bought a footstool through Wowcher last November, delivery estimate 5-8 weeks. 9 weeks later, wrote to both Wowcher and LFS. No reply from Wowcher, LFS says delivery firm will be in touch. 12 weeks later, wrote again to both. no reply from either. I have now read the reviews here and wish I hadn't done sooner. Believe the reviews! (read more)
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Showing 1 - 10 of 66 Reviews
★★★★★
“Like the sofas very much.”
Written on: 14/03/2013
Dear Madam/Sir, I am sending this mail to thank you for finally delivering my two sofas I ordered through kgb deal. After many phone calls to yourselves and being dealth with most courteously we received the sofas well within the specified delivery time slot and in excellent condition. Even though the time from order to delivery was longer than stated, I'd like to thank the young lady with whom I dealth with for all your work. Regards S.E Woods (read more)
Uchina's Comment
Written on: 14/03/2013
Oh really? You can tell us even if those are fake leather sofas, you are so happy, aren't you?
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★☆☆☆☆
“AWFUL - NO SOFA AFTER 4 MONTHS!!”
Written on: 07/03/2013 by emmahope711
Do not at any cost order from this company, this sofa is 2 1/2 months late and i don't know where it is or when it's coming. The company also asked why i hadn't paid for delivery... so i then had to send them proof that i had paid it 2 months ago - THE CHEEK!! The woman at LFS who calls herself the 'sales manager' is one of the rudest people i've spoken to, she infact put the phone down on me when i asked why she hadn't been returning my calls. The manager of the Company is never in and... (read more)
Uchina's Response to emmahope711's Review
Written on: 09/03/2013
I strongly suggest you to refund it as soon as possible because it is fake leather sofa which has no unworthy for £400 of sofa at all.
And stuffing of cushion is very bad quality. I received this damn sofa in last Oct. after over 4 months waiting and now the cushion becomes flat already.
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★☆☆☆☆
“Leather stool”
Written on: 01/03/2013 by bm355 (1 review written)
I ordered a stool in Oct and still not received it! lies,lies, and more lies. I have spoken to the manager on several occasions to be told that they were personally dealing with it, they had personally packed it and it would be her tomorrow bla bla.Never use this company!!!!!! (read more)
Sas_Bogie's Response to bm355's Review
Written on: 04/03/2013
I have the same issue. I got it through LivingSocial and didn't get it within 6 weeks as promised and then messed me about with delivery day and for some reason couldn't even get a tracking number from the courier. Dodgy as hell. When I sent an email to LivingSocial about the merchant (LFS) not sending me the items and sent them a link to this page of reviews they LivingSocial refunded the money but refused to help me get a refund on Delivery charges from the merchant. I have been calling LFS almost ever day now to get the delivery charge refunded. It's promised to be sent the next day every time I call.
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Bm355's reply to Sas_Bogie's Comment
Written on: 18/03/2013
I have had a refund from LSD and spoken to the director of LFS but feel that the postage is lost. I have been well and truly scammed on this but might decide to visit the address in London on my next trip to the city. On the other hand is it worth the hassle for £9.99.
I have spoken to the citizens advice who tell me that they will investigate if they get more complaints. LSD refused to talk to me as my wife was the registered customer, even after she contacted them they said they could only deal with her due to Data protection, In other words they found me difficult (as if).
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Sas_Bogie's reply to Bm355's Comment
Written on: 18/03/2013
I managed to get a refund on the postage as well after 2 weeks of constantly calling them. I did remember that I paid using paypal and disputed the transaction saying I did not receive item. I called paypal to find out why th money was refunded and they said it was only because I disputed. Had I not disputed the transaction on Paypal, I would not have got the money back. The other thing you could do is start charge back proceedings with the bank (card) used (If you didn't use paypal to pay for it)
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Sas_Bogie's reply to Bm355's Comment
Written on: 18/03/2013
Also, I wouldn't mind complaining to the Citizens Advice Bureau as well. I think we should all complain.
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Baylee's Response to bm355's Review
Written on: 17/03/2013
I have also the same problem, ordered a footstool in October and not received it with many phone calls and the response with it will be with you next week...guess what still waiting.
I feel I've been scammed
Believe all the bad reviews about leatherfabric sofas don't buy from them.
And have lost my faith in living social because they have not replyed to my e-mail.
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Sas_Bogie's Response to bm355's Review
Written on: 18/03/2013
Hi,
I did not want to give up on it. Wasn't the money, but the principal of it.
I found the CEO's email address and a few other big top people's email addresses and email customer services and 3 others. I did get a reply then
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★☆☆☆☆
“Avoid leather fabric sofas!”
Written on: 28/02/2013 by Jca123 (1 review written)
Ordered a stool in mid November, tomorrow is the first of march and still have no stool and no refund. Phoned to chase this up several times and asked for a refund. They claimed they 'forgot' to send it. Very unhelpful and very (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 27/02/2013 by Mask59
Worst service ever, took nearly 18 weeks to get the Lisbon sofa with stool. Valued at £1200, but no way would I have paid full price for this. Poor quality, uncomfortable and the cushions are too narrow. As for the service, "shocking". Called every week for 10 weeks with the same old excuse. The only way we got the sofa was by threatening to call trading standards and I also told Wowcher I would drag their name through the dirt. Do not buy from this company!!! (read more)
Patsyabfab2000's Response to Mask59's Review
Written on: 04/03/2013
I have had the same trouble, did you get a refund? I have asked for the sofa and stool to be taken back. The lining of the stool has a 10 by 10 inch tear, the legs on the sofa are crooked, the whole appearance of the sofa and stool is cheap and nasty.
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Forgaliseo's Response to Mask59's Review
Written on: 22/03/2013
We founded a great store that sell furniture.
They sell murphy beds, closets, and complete home office furnitures directly to the publics.
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★☆☆☆☆
“Take the advice and avoid Leather Fabric Sofas!”
Written on: 25/02/2013
Immediately after purchasing the Wowcher, I contacted them to confirm everything and thought I'd receive the sofas in 5-8 weeks as they advertised. 10 weeks on, I was still left in a limbo as to whether or not the sofas were ready for collection by the "Delivery Team". I asked for a refund through Wowcher and the refund took two weeks to come through. As for the delivery charge which was £79.98 I am still chasing them with no luck. These guys have no work etiquette, customer service is... (read more)
Patsyabfab's Comment
Written on: 04/03/2013
I received my order last Friday after waiting since 4th Nov on arrival of the suite I inspected it, the stool lining was torn a 10 by 10 inch rip. The legs on the sofa where put on crooked, the whole suite was shoddy, bad quality, noway could this suite have had a value of £1,999. I have asked for the suite to be taken back and my money refunded, I have contacted trading standards.
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★☆☆☆☆
“Avoid Avoid Avoid!”
Written on: 19/02/2013
Don't do any buisness with this company. The sooner the authorities shut them down the better. (read more)
★☆☆☆☆
“Wowcher”
Written on: 15/02/2013 by jwelch (1 review written)
I purchase a footstool through Wowcher from Leather Fabric Sofas. I paid Wowcher for the footstool and an extra £10 direct to Leather Fabric Sofa for the delivery charge. This was on the 8th November 2012. I have emailed Leather Fabric Sofas numerous times with them saying they will send this on. Wowcher have not been much help and I am giving them one more chance before going to Trading Standards. In the mean time, until I can post something positive, do not buy from either Leather Fabric... (read more)
Jca123's Response to jwelch's Review
Written on: 28/02/2013
Going through the exact same thing right now with both wowcher and leather fabric sofas for the same stool which I also bought in November. Surely wowcher can understand that if more than one person is complaining it is a pretty serious problem? Disgusted with both companies at the moment
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Baylee's Response to jwelch's Review
Written on: 17/03/2013
Totally agree a nightmare never ever delt with a company like it, living social and leatherfabric sofas have taken my money entered into a contract and Lfs has given me lie after lie, promise of delivery wasted my time waiting in for it and loads of phone calls
Will I ever see this stool ?
Do you think it's a real company?
Will I ever get my money back?
Advise to anyone who reads this. Don't buy from them!
Unless you want to be scammed
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★☆☆☆☆
“To everyone who is even dreaming about purchasing a...”
Written on: 06/02/2013 by Tucker121 (1 review written)
To everyone who is even dreaming about purchasing a sofa from this company do not even bother. My mother brought this sofa for my Dad for Christmas. I have spent a fair amount of time in the last 24 hours finding out information about this company. We are in the process of reporting them to trading standards and i advise everyone to do the same. (read more)
★☆☆☆☆
“I'm sorry to say that I had the same experience as all...”
Written on: 04/02/2013 by misshannah (1 review written)
I'm sorry to say that I had the same experience as all of the other people on here. Bought the deal through Wowcher and after endless false promises and none of my calls returned, I contacted Wowcher, who have been very good and have finally agreed to a refund since the goods were not received within the written timescale, therefore LFS are in breach of their contract. I had the same fobbing off and that other strange man that answers the phone. Unfortunately I don't think we'll be seeing... (read more)
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Showing 11 - 20 of 66 Reviews
★☆☆☆☆
“PAID COUCH, NO DELIVERY”
Written on: 02/02/2013 by Rozys9 (1 review written)
I ordered a 2 seater chesterfield sofa from Leather Fabrics before Christmas and it is not the beginning of February and I have no couch or any information on when my couch will be delivered despite numerous phone calls to them. I keep getting a reply of either 'The manager is not in you must speak to them' or 'The delivery people should get through to you' or 'I don't know if we have that couch' The cost of the couch has been paid for. They did say the couch would not be delivered until mid... (read more)
Uchina's Response to Rozys9's Review
Written on: 05/02/2013
LFS will deliver fake leather sofa so if you do not want to receive the fake leather sofa, at first you'd better cancel it before they arrange the delivery.
Once receive it, it is additional night mare for you to perform the refund process.
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★☆☆☆☆
“Finally have sofa - 20 weeks later!”
Written on: 01/02/2013 by loz123456789 (1 review written)
How to sum this up??? It was a pretty bad experience in all. We finally have our sofa, but had to wait almost 5 months for it, when we were originally told it would be with us within 5-8 weeks. That's not to mention the endless (and fruitless) telephone calls! We bought a 2 seater "leather" chesterfield sofa through kgb deals in September, and stupidly, didn't look at the reviews of the company before redeeming our voucher. We tried to cancel the order after reading through the experiences... (read more)
Uchina's Response to loz123456789's Review
Written on: 06/02/2013
I'm sure it is definitely not real leather sofa because there is no leather smell at all.
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★★★★★
“grest chesterfield sofas”
Written on: 29/01/2013 by Ultimatechizzy
Just received my sofas - great, great! Thank you LF S (read more)
Uchina's Response to Ultimatechizzy's Review
Written on: 05/02/2013
Just tell me is it real leather sofa?
Since you are satisfy the received product, you can answer my question.
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★☆☆☆☆
“THIEVES, AVOID AT ALL COSTS, THIEVES & LIERS”
Written on: 28/01/2013
Ordered a sofa through KGB, which I thought was a good deal and didn't think KGB would use a company that would rip off the customers. Supposed to deliver the sofa in 8 weeks, they were very keen on getting the delivery charge paid and emailed me a couple of times. Once this was paid never heard anything from them until I was emailing them everyday after waiting 14 weeks without a response and then they emailed me to say the sofa was ready and they were just waiting for a date with... (read more)
★☆☆☆☆
“Yep, they're crooks”
Written on: 25/01/2013 by GrahamMS (2 reviews written)
Bought a footstool through Wowcher last November, delivery estimate 5-8 weeks. 9 weeks later, wrote to both Wowcher and LFS. No reply from Wowcher, LFS says delivery firm will be in touch. 12 weeks later, wrote again to both. no reply from either. I have now read the reviews here and wish I hadn't done sooner. Believe the reviews! They're crooks and I am now informing the Trading Standards. (read more)
Fanbiche's Response to GrahamMS's Review
Written on: 31/01/2013
Today 31/01/13, I have once more sent a mail to LFS as I ordered my stool (though Woucher) on the 06/11/12 and I am still waiting !!!
My patience is wearing out !!
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★★★★★
“grest chesterfield sofas”
Written on: 23/01/2013 by Ultimateyellow
great sofas, excellent valueat, great! Thank you LF S. The sofas are really great and am vrry happy with the price Delivery guys were also good and hrlpful (read more)
★☆☆☆☆
“If I could give zero stars I would”
Written on: 18/01/2013 by WillChew
Do not order a sofa through LFS. They will prmise something is being done and that your sofa will be delivered. Always next week, or, it's with the delivery company they will call you. We too ordered in August 2012 and after a huge number of phone call and unanswered emails we are trying to recoup the money. Aboslutely terrible customer service and empty promises I'm afraid. DO NOT ORDER from this company. (read more)
Uchina's Response to WillChew's Review
Written on: 22/01/2013
If you are still going to receive it and if you ordered leather sofa, you'd better confirm to LFS whether it is real leather sofa or fake leather sofa. I'm sure they will deliver fake leather sofa so if it is not expected for you, you'd better cancel before receive it.
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★☆☆☆☆
“A V O I D !”
Written on: 19/12/2012 by ThinkAgain
We purchased a sofa from them in August 2012, despite seeing reviews. Thinking the fact that they are being sold through KGB we thought it will be delivered as promised by the elusive, [name removed] from Leather Fabric Sofas. To date, after 3 DOZEN phone calls, countless emails and promises from kgb and lfs, kgb refunded our initial payment, and it has proven challenging trying to get back our £29.00 delivery charge, which we were chased for despite paying it. Please avoid this crowd, as... (read more)
★☆☆☆☆
“AVOID AVOID AVOID!!!”
Written on: 28/11/2012 by MooSah (1 review written)
Hello everyone. I just wanted to make everyone aware of this company, should anyone have the desire to use them for ordering any goods - DON'T!! I originally bought a sofa via a deal with KGB for £449 instead of £1999 (I'm sure most of you will agree, it's a great deal!). Having bought from KGB before, I had no issues in buying a voucher from them. However, having waited nearly 15 (yes that says FIFTEEN) weeks, I have yet to receive the sofa (delivery was promised within five weeks).... (read more)
Uchina's Response to MooSah's Review
Written on: 29/11/2012
Hi MooSah,
It seems you did not receive it which means you are still better than us because you will have another nightmare when you once receive the sofa. As many people wrote at here, delivered sofa is fake leather sofa which has no value as even £400 of sofa.
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Crystalwolf's reply to Uchina's Comment
Written on: 21/12/2012
I will chip in to help costs as this company needs stopping. As you say, it is not slander if what is written is true, and 38 people cannot be wrong. The hand needs forcing!
I am cc KGB and LFS so they are aware of our thoughts and actions as I feel action ought to be taken against KGB also as they have not scrutinised this thoroughly enough.
Good luck with the action, let me know what I can do....I will also post this on the review site to see if there are any more people out there who would like to join!
Sent from my iPad.
On 21 Dec 2012, at 13:56, sofa scam wrote:
I'm afraid I have no news. I still haven't had the sofa delivered, and am now at the next stage in the small claims court to enforce a judgement, as they did not reply to the first claim.
It would be great if we could all take some sort of class action, but I imagine that would be expensive with solicitors fees, etc.
Oh, and the issue with the reviews - it's not slander if it's true! They are the ones who are on the wrong side of the law!
Date: Wed, 19 Dec 2012 11:12:27 +0000
Subject: Re: Leather Fabric Sofas | Online Home Furnishing Shops | Review Centre
From:
To:
CC:
KGB, LFS
You should know many customers who bought your product get big disappointment because we received fake leather sofa.
You did not clearly indicate at the voucher this is fake leather sofa.
If we knew it is fake leather sofa, we would not decide to buy it. Actually I was looking for "real" leather of chesterfield sofa and I thought it is very good deal that why I paid but the received sofa is fake leather sofa, can you insist you did the fair trade to us?
Also LFS broke the contract (content of voucher is the contract) to make huge delay of delivery, and as a result of that, we all received fake leather sofa.
Note there are more bad deeds by LFS, as you already know!
Please consider more for your customers and decide how to compensate.
Thansk,
On 18 December 2012 18:28, wrote:
Sent from my iPad.
38 PEOPLE CANNOT BE WRONG!
PLEASE SEND IT TO AS MANY PEOPLES REVIEW SITES TO SHAME THIS CATASTROPHIC COMPANY
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Moosah's reply to Crystalwolf's Comment
Written on: 15/01/2013
UPDATE: 15/01/2013.
FINALLY, FINALLY I CAN SAY GOODBYE TO THIS COMPANY!
OMG, it has been a NIGHTMARE.
I was supposed to get the sofa in early December. Now on the said date, (name removed) (LFS) calls me to say that KGB had delivered me a full refund and thus could not deliver the sofa that was going to be delivered on this day! I checked my account, and indeed KGB had refunded me my money. Now I was in a dilemma - I actually still wanted the sofa as I'd waited so long! Patrice said if I wanted it, I could pay over the phone via credit card. After an hour or so of thinking I decided I would pay her and get the sofa delivered.
The sofa was supposed to arrive before 5pm. DID IT APPEAR? NO!!!!!!!
I called a few times but no answer. (name removed) had given me a mobile number for the driver. I called the driver. Initially he had said he would deliver it at a certain time. I called him after 5:30pm and GUESS WHAT HE HAD TO SAY? Apparently HE HAD BROKEN DOWN. I asked him where he had broken down and why he hadn't called me. He stammered (trying to think of a place of a name in London), before finally saying he had broken down in Chelsea! Not believing him for a second, I asked him what time he could come around to ensure that the sofa arrived on the same day. He said he could probably come by 10pm. It was a Friday night, and it's possible he assumed I would not be home around this time, because as soon as I said I would wait for him, he changed his story and said he couldn't deliver it today after all. I was ASTOUNDED! I asked him why and his reason was, he had to get back home, somewhere in the West Midlands. After having a shouting match with him, he just hung up and refused to answer the phone. I was fuming and called up LFS, (name removed) answered and after explaining what just happened, she said she would call him and call me back. After 10 minutes she did call me and said that she couldn't get through to the driver and that she can just keep trying. As I was getting ABSOLUTELY SICK of this utter nonsense, I said to her that if the sofa did not appear sometime before Monday, I would want a FULL REFUND.
Monday came and went. No sofa. I phoned LFS and demanded a refund. She said she would put it through. Waited a week. No refund. Phoned again. This time, the reason was apparently because someone called Mr Howard was not in the office and he could only issue refunds.
Waited another week for this (name removed) to issue a refund.
No refund. Called again. Same story.
Now this happened around early December. So I was out of pocket by nearly £500 for nearly 5 or 6 weeks!
Eventually after Christmas I tried again. LFS did not open until 07.01.2013. I phoned up nearly every other day for this refund, being promised that it'd been done or it was going to be done.
I eventually spoke to (name removed) around the 09th of January 2013. He promised me a refund and that he would put it through on that day or the day after.
I waited again. Checked my account this morning (15/01/13) and *RELIEF* they had FINALLY refunded me the full amount.
So the saga ends a half a year later.
For all those that have had the same issues, I urge you to carry on with your complaints. I suggest you contact the Financial Ombudsman. I also urge you to go to this website - Moneywise - and see if you can get a complaint going using them.
I am thinking of how I can complain and get this wretched company off the high street.
Good Luck to everyone.
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★☆☆☆☆
“Please all report this scam”
Written on: 28/11/2012
I'm taking action against LFS and I think something is more likely to be done about it if we all called both Trading Standards and Action Fraud to push the case for us. (read more)
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Showing 21 - 30 of 66 Reviews
★☆☆☆☆
“Wowcher Offer”
Written on: 26/11/2012
Was very tempted to purchase a suite from Leather Fabric Sofas after having received an offer from Wowcher. But after reading all the reviews from people who bought via kgb, I am definitely not going to order any sofas from this company. If it was just the delay then one could understand but a lot of people are saying they are not even real leather. Feel sorry for the people who ordered these. (read more)
Uchina's Comment
Written on: 27/11/2012
I saw 165 new poor customers bought the LFS's deal via Wowcher.
I'm very sure they will get the same problems as us and Wowcher will get the many complains from them same as KGB.
Wowcher should have stopped LFS's deal.
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★☆☆☆☆
“AVOID!!”
Written on: 21/11/2012 by juffie
What a stressful nightmare this has been. The sofa is coming, the sofa isnt coming, we will call you, kgb will phone you, I then get someone who palms me off UNTIL we get a call from the facilitor [name removed] who is the guy to smooth out all the prickly points and because he is nice you dont want to shout at him! THen the sofa is delayed and once here and delivered at a time not agreed-we had to zoom back from the other side of town-we are promised a foot stool as a thankyou. That... (read more)
Uchina's Response to juffie's Review
Written on: 21/11/2012
Hi juffie,
If you still did not receive the sofa, then I suggest you to call LFS to confirm whether or not the sofa is "real" leather sofa. In my case, they delivered the sofa after waiting of 4 months but delivered sofa is not "real" leather sofa. There is no "real" leather smell at all which means this is fake leather.
Also they did not attach the receipt and quality certification etc. Maybe they cannot issue those because this is fake leather sofa.
So once receive it, you will get another nightmare so please don't receive it before you can confirm it is "real" leather sofa.
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Imnothappy123's Response to juffie's Review
Written on: 23/11/2012
Wow!! Im having the same experience! Im 4 months in and still no sofas and have encountered nothing but evasion and rudeness. Someone please tell me there is something else I can do or someone else I can contact as Patrice has no business being in customer service. Im sure she thinks we are all very stupid and believe the 'Ill call you back' routine that never happens!!!!
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Tucker121's reply to Imnothappy123's Comment
Written on: 06/02/2013
I hate to tell you, (name removed) is not in customer services she is the Managing Director. Her name is (name removed) and she has a very interesting background. Her and her husband have a very interesting past especially in the Versailles fraud case.
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★★☆☆☆
“They DO deliver..................Eventually.”
Written on: 16/11/2012 by 123ellisransome (1 review written)
Hello all, Well - i have to say, they DO deliver! We received ours 2 weeks ago and it is really nice. They have a very small van, so that might explain the length of time we all have had to wait. But rest assured, they are not a bogus company that runs with your money. I think it is more the classic case of not being able to cope with having a 'deal' on KGB, i bet they were inundated. Hope this helps you. (read more)
Uchina's Response to 123ellisransome's Review
Written on: 20/11/2012
Hello 123ellisransome,
If you are not the staff of LSF, would you please answer my question?
I paid for this sofa £400 but if I knew this is fake leather, I did not buy this. Everybody believed it is real leather that why we decided to pay £400 but delivered sofa is fake leather sofa which means LFS is bogus company!
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★☆☆☆☆
“Terrible quality sofa's and mulitple lies from LFS”
Written on: 09/11/2012 by karenvincent (1 review written)
we have just received our first sofa delivery today after months of unanswered emails and telephone calls to LFS and not to mention masses of emails to KGB, which resulted in very frustrating automated replies, many of them say that my issue had been resolved, when it clearly hadn't. Sadly on inspecting this sofa we agree with the other reviews that the sofa is of VERY VERY POOR SUBSTANDARD QUALITY!with very little amount of leather, mostly synthetic material. We are now in the process yet... (read more)
Leicester30's Response to karenvincent's Review
Written on: 10/11/2012
Hello I'm in same boat as you.. The quality of sofa are rubbish.. I'm going to email KGB to get refund back.. It's fake leather .. Very cheap stuff.. I'm thinking to my self why did I order my sofas.. Pls guide me I want return and get my money back..
Many thx
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Leicester30's Response to karenvincent's Review
Written on: 13/11/2012
Hello..
Just email the LFS to adv the quality of sofa are Rubbish.. I have emailed the photos of the sofa.. She will come back to me by email and Hopefully I should get Refund back..
Many thx
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Karenvincent's reply to Leicester30's Comment
Written on: 13/11/2012
good luck we never get a reply
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Uchina's Response to karenvincent's Review
Written on: 21/11/2012
Hi karenvincent and Leicester30,
Would you please tell me the current status of your refund process? Is it ongoing without any problem?
In my case, I've decided to buy the £400 of voucher because £400 is good deal for £1800 of retail price of chesterfield sofa and I did not doubt it is fake leather sofa that's why I bought it. In the UK's market, we can buy "real" leather of chesterfield sofa about £1000. From Tesco, it is £600. So I think everybody thought that £1800 of chesterfield sofa is not fake leather sofa but The reality proved different unfortunate for us. LFS delivered us the fake leather of chesterfield sofa. How we can accept that? It is definitely fraudulent business!
So I've asked LFS to issue the quality certification for the delivered sofa about 10 days ago and they agreed to issue that but still they didn't send it to me. I think they cannot issue the because delivered sofa is fake leather sofa. If they issue the certification that it is "real" leather sofa, then that should be another evidence for their crim. If they issue the certification as it is "fake" leather, then this is also the evidence for their crim because £1800 of chesterfield sofa should not be "fake" leather.
I also asked KGBDEALS to show their official opinion for this issue because LFS's fraudulent business has been done via KGBDEALS therefore they should have strong responsibility for the customers who bought the voucher from KGBDEALS for LFS's fake sofa.
I believe LFS should get some legal punishment for their bad deed and we should not give up. Of course just give up is also one of option for us but please note if this fake leather is made by polyurethane, the life of this sofa is just few years which is worst case scenario as the £400 of sofa.
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Karenvincent's reply to Uchina's Comment
Written on: 27/11/2012
Hi we have had the sofa picked up by LFS after we told them that we would charge storage at £25 per day, we have also just received a email from KGB saying that LFS have refunded our delivery cost but we have had no sign of any money coming back to us. we still have not had a refund for the costs of the vouchers so we are thinking of going down the route of small claims court so if this happens there is strength in numbers, we will keep you informed of any further developments
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★☆☆☆☆
“Taking legal action”
Written on: 06/11/2012
I've had the same unfortunate experience as many of you and have had advice from both the CAB and Action Fraud. Today, after another of my several attempts to contact the company, I asked the woman on the phone for both her name and the name of the delivery company. Her response was that she didn't know any of the answers right now and she'd call me back later. After I questioned her on apparently not knowing her own name (!), and said I'd like a full refund, she said 'do what you like'... (read more)
★☆☆☆☆
“AVOID LIKE THE PLAGUE!!!!! WORST COMPANY EVER!!!!”
Written on: 02/11/2012 by Thebosswoman (1 review written)
I cannot add to what everyone else has said because their post are identical to what is happening to me! It is all lies and delay tactics and I believe the sofas do not exist and merely bought a photo... I am currently trying for a refund with KGB which is also proving difficult as the sofa company in question is using the same false promises to them as they did to me and everybody else... This saga for delivery has been going on since July for me with me telephoning them everyday the... (read more)
123Ellisransome's Response to Thebosswoman's Review
Written on: 06/11/2012
Has anyone visited the address i wonder - and yes - we are in the same boat!
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Icklefishy's reply to 123Ellisransome's Comment
Written on: 15/11/2012
I was wondering the same thing - do we know if the company has a factory at all? Are there people working there? Also similarly the 'delivery company'? Federico? I just waited at home for a whole day from work - amazed that my sofas might turn up after 7months. I called the delivery company to check only to be told that there had been a vehicle breakdown and they were sorry that my delivery wouldn't happen that day....more lies? Suffice it to say I haven't heard back yet to rearrange a delivery.
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123Ellisransome's Response to Thebosswoman's Review
Written on: 16/11/2012
Hello all,
Well - i have to say, they DO deliver! We received ours 2 weeks ago and it is really nice. They have a very small van, so that might explain the length of time we all have had to wait. But rest assured, they are not a bogus company that runs with your money. I think it is more the classic case of not being able to cope with having a 'deal' on KGB, i bet they were inundated.
Hope this helps you.
Reply to this comment
★☆☆☆☆
“Aviod ordering from LFS”
Written on: 02/11/2012
I ordered my sofas through KGB early 18th July 2012, it states on the voucher you will receive the goods within 5 weeks, we are now over 4 months and yet nothing! I have called LFS countless times, every day I speak to [name removed] who strolls into work at 1.30 pm or 4 pm you try calling her before that a guy just claims she is not in the office and he will get her to call me, NEVER did she EVER call me back, on the 12/9/2012 at 6pm I get a call from an unknown number...its the... (read more)
R77Khy's Comment
Written on: 02/11/2012
Hi the above guest has taken my comments and re-added this on their story????
R77KHY
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★☆☆☆☆
“Relieved but disappointed.... AVOID THIS COMPANY!! ”
Written on: 30/10/2012 by spectrumdecor (1 review written)
Firstly when i say i am relieved it's because i'm clearly not going to have to fight this on my own with so many others in the same situation! Disappointed because i have fallen for this 'if its too good to be true it probably is' situation.... I'm not going to go in to the fine detail as it has been said in nearly every single post on here but to summarise i am absolutely amazed that this 'company' is being allowed to operate in this way! I have been fed the same lies as everyone else; -... (read more)
Leicester30's Response to spectrumdecor's Review
Written on: 02/11/2012
Hello,
I'm in the same boat .. Rang the delivery guys they said they have not received my sofa yet.. So I'm waiting till Monday .. I will write to watchdog and just req my money back.. KGB deals no phone number.. I have emiled KGB lets c wht happened..
Many thx
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Spectrumdecor's reply to Leicester30's Comment
Written on: 05/11/2012
Its such a shambles.... something really needs to be done about these companies and the shocking way that they are operating.
Reading this thread you would have many people to back up any letter you send to Watchdog!
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R77Khy's reply to Spectrumdecor's Comment
Written on: 05/11/2012
I have also been advised by KGB that my sofas are being delivered to me Saturday 10/11/12- when I called LFS she is unable to give me the NAME of the delivery company and a contact number as she will not be at work over the weekend so who do we contact if things go messed up? So we have to wait in all day and hold our breath until it comes? How UN professional of KGB and LFS, never shopping with them EVER AGAIN! Worst company out there,
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Angryfedup's reply to R77Khy's Comment
Written on: 06/11/2012
this is the number
08712885010
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Spectrumdecor's reply to Angryfedup's Comment
Written on: 06/11/2012
I have had delivery today.
I have posted... i am embarrassed!
These are not £3300 sofas, not even £599 sofas!
My Ikea one was built more sturdy than these...
Now i have the struggle of trying to get money back, if you want advice, dont let the delivery company leave without taking the sofas back... refuse to have such bad quality!
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★☆☆☆☆
“I ordered a 3 & 2 seater chesterfield through kgb and...”
Written on: 30/10/2012 by mogwump
I ordered a 3 & 2 seater chesterfield through kgb and it said 5 weeks for delivery Their couriers rang me on a few occasions sayings delivery would be week beginning st first middle of september then they would tell me the time slot for delivery no call so then a week later same thing & so on then they rang 22/10 saying they wanted to deliver them the next day between 1.15 & 4.15 so stupidly I got rid of my existing sofas so the new ones could fit in my room guess what THEY DIDN'T COME I... (read more)
★☆☆☆☆
“Complete scam, and KGB are no better”
Written on: 26/10/2012
Similar to others on here, I bought the KGB deal in March, ordered the sofa and received nothing for months. I've since cancelled the order with both LFS and KGB and still nothing has been done regarding my refund, despite SIX requests to KGB. They offer the same canned response, saying they have spoken to the merchant and my sofa will be delivered very soon, despite the fact that I have cancelled the order. I'm currently collating all available information in order to force a refund and... (read more)
Spectrumdecor's Comment
Written on: 30/10/2012
Hi - I am facing the exact same problems.
This is a massive scam!
Would happily join whatever movement to get my money back!
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Karenvincent's Comment
Written on: 09/11/2012
hi we have just put a review on this site and we are also demanding a full refund from KGB especially as we asked KGB if there was problems or complaints with this company before we payed the delivery charge. we are happy to combine forces to resolve this matter and we are also going to contact our credit card company.
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See next 10 reviews
Showing 31 - 40 of 66 Reviews
★☆☆☆☆
“LFS are a joke”
Written on: 25/10/2012
I ordered my Chesterfield sofa from Leather Fabric Sofas over 3 months ago and was told I would have delivery within 3 weeks! I have spoken with [name removed] at LFS many times but each time I have not been any closer to finding if and when I will be getting my paid and bought for sofa! They forwarded me to the courier company who advise in the past they have completed deliveries for LFS however it seems they are awaiting on more stock from LFS which has yet to show up. They at least... (read more)
★☆☆☆☆
“Shocking Service All Around”
Written on: 24/10/2012
As many people have done I ordered the Lisbon Corner Sofa from LFS, on the 28th of July and paid the delivery costs on the same day. I waited around 4/5 weeks before trying to contact LFS to get some sort of confirmation as I had not received anything from them about my order , I was informed that I would be receiving a call in a week regarding delivery of my sofa from the delivery company. I waited a week, had no call no confirmation and chased and was fed the same thing each week staying... (read more)
Roodledoodle's Comment
Written on: 25/10/2012
Contact watchdog and crime stoppers. If we all report this scam something will be done!
Roodle doodle
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★☆☆☆☆
“Absolute Hideous LFS!! I ordered my sofas through KGB...”
Written on: 23/10/2012 by r77khy (1 review written)
Absolute Hideous LFS!! I ordered my sofas through KGB early August 2012, it states on the voucher you will receive the goods within 4 weeks, we are now over 10 weeks and yet nothing! i have called LFS countless times, every day i speak to [name removed] who strolls into work at 1.30 pm or 4 pm you try calling her before that a guy just claims she is not in the office and he will get her to call me, NEVER did she EVER call me back, on the 12/9/2012 midday i get a call from an unknown... (read more)
Personwhobuysthings's Response to r77khy's Review
Written on: 23/10/2012
I agree with everything you have said. (Name removed) is an absolute disgrace!!!!
She fails at every level in customer service!!!!
I have been waiting for 5 months and NOTHING!!!
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★☆☆☆☆
“Yet another in the same boat...”
Written on: 23/10/2012 by UnhappyCustomersNo59
Like most other reviews on here I am experiencing the same issues with LFS. Bought and paid for the sofa back in May and am still waiting. I was patient enough to shrug off the quality issues they were having with the green dye, but since then my patience has been tested to breaking point... I was told that the issues had been solved and my sofa was now in the hands of the delivery company, and that they would contact me to arrange delivery "by the end of the week"...This was 3 weeks... (read more)
★☆☆☆☆
“No sofa, bad service, scam”
Written on: 22/10/2012 by Roodledoodle (1 review written)
Absolutely terrible service. Bought a £300 sofa through KGB deals, paid upfront for sofa and delivery. Waited 8 weeks for sofa and no sign, phoned, couldn't give a delivery date. After 11 weeks we were told that the delivery company FUR DECO had picked up our sofa and they would call us. No call. Got a call today and missed it, phoned the number back and it was FUR DECO. They said they didn't know why I had a missed call as they did not phone me and did not have my sofa. Strange I thought.... (read more)
★☆☆☆☆
“We have been waiting 6 months for a chesterfield from...”
Written on: 18/10/2012 by Crystalwolf (1 review written)
We have been waiting 6 months for a chesterfield from this company and have been given exactly the same excuses. We were also told that our sofa had arrived several months ago and the green colour wasn't satisfactory so they wouldn't like to send out shoddy goods! We would be very happy to join with anyone else to take this matter further. It isn't helped by KGB being so difficult to contact. (read more)
Shirleybatten's Response to Crystalwolf's Review
Written on: 23/10/2012
I am experiencing exactly the same. I keep getting told different excuses by the Delivery Company and Merchant. Been waiting since May and now pulling may hair out. Today requested a full refund but I am not holding my breath.
Contacting Trading Standards today.
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Sanyi's reply to Shirleybatten's Comment
Written on: 01/11/2012
Hi what happens because I am in the same situation and I am thinking of the same action.
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Crystalwolf's reply to Shirleybatten's Comment
Written on: 23/11/2012
I have received my sofa....6 months, 70 phone calls to merchant and KGB but can never get through there! Countless emails and hours of my time,......but the sofa is excellent at first look and feel. Worth waiting for? Not sure, but it is good value. When I spoke with the manager, he did make more sense...(name removed) is as good as a chocolate fire guard. She blamed the delivery co who are called FURDECO and they can be contacted on 08712885010 . They seem reputable but were not delivering because the merchant was not paying them for deliveries so they would never give you the number...clever to blame them. This non payment happened to me and when I called them, the manager spilled the beans.
You might be able to get through to KGB better by contacting the customer service manager directly.
Good luck those who are still waiting.....hope this helps
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Crystalwolf's Response to Crystalwolf's Review
Written on: 05/11/2012
Have been promised delivery Saturday November 10th....holding breath! Will let you know if it comes
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Crystalwolf's Response to Crystalwolf's Review
Written on: 07/12/2012
It appears not to be leather...the company will not offer a certificate of authenticity and were very rude on the phone. I feel a group effort is needed to force this company to come clean and pay up for 6 months of continual hassle with LFS , and P . in particular.
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★☆☆☆☆
“YOU PAY BUT THEY DON'T DELIVER”
Written on: 17/10/2012
I liked the pictures of the settees I ordered but though delivery was supposed to be approximately 5 weeks after payment - it is now over 3 MONTHS and I still have not received a delivery date or any information on my purchase. I have today had to contact Consumer Protection Services for advice. (read more)
★☆☆☆☆
“5 1/2 months of... nothing”
Written on: 11/10/2012 by sofahell
In May of this year I ordered a chesterfield from LFS and now being 11th October they have not yet arrived. After speaking to only 3 people every time: [names removed] , I am continually promised call back after call back to no avail. Luckily for me I work in a call centre and every call I make is recorded and therefore have a magnificent portfolio of fob off's from [name removed] and the gang and if I have had no contact from them my contact at trading standards is raring and ready to go... (read more)
★☆☆☆☆
“Worst Company I have ever dealt with ”
Written on: 09/10/2012 by personwhobuysthings (1 review written)
I have been lied to since June. It is like dealing with a naughty child, the on-going unsubstantiated lies that lead you down a garden path. After reading the other reviews its hard to know if we are all being scammed or if the delivery and professionalism of the company is just terrible. Its the same thing every time. Chap answers phone, waits for Manager. Manager sounds concerned that the delivery company has not been in touch. No call back from Leather Fabric Sofas or the delivery... (read more)
★☆☆☆☆
“It seems they choose a customer who can get sofa earler”
Written on: 05/10/2012 by uchina (1 review written)
I also same situation as many people at here who still cannot get the ordered sofa for very very long time. I bought the £400 of sofa voucher via kgbdeals and redeemed it on 26th Aug. but still I did not receive the ordered sofa. Today is 5th Oct. so they did not deliver the sofa to me over 3 months. Same as other people at here, I sent many times of e-mails and called many times but they always excused with lie and it seems they have no intention to resolve this huge delay problem. But... (read more)
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Showing 41 - 50 of 66 Reviews
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Paperboy's Comment
Written on: 11/04/2013
I, too, have suffered a similar fate with this company. AVOID!