Written on: 16/04/2013 by janLincoln
I ordered a 10 drawer farmhouse chest over a month ago- the money was promptly taken out of my account! £199.95 I had to phone up to chase delivery and was told it was "lost" I am still waiting a month later- I was told to put my concerns in an e mail and would receive a reply within 24 hours- this did not happen and I am still waiting for the thing to either turn up or some sort of contact from the company. Why did I order this! (read more)
Written on: 29/03/2013
Whether you are a customer or not, they will flood your inbox with SPAM e-mail on a daily basis if they ever get hold of your address. Would you want to buy from a company that: 1. Sends SPAM e-mail completely unsolicited 2. Ignores all requests to be unsubscribed from their mailings That alone should demonstrate that they clearly have no notion of customer service. (read more)
Written on: 19/03/2013
Ordered set of knives from their catalogue. Within days they were rusting away. I returned them as directed by post with a customer returns number. Over a month and 5 calls (premium rate) later they still can't tell me whether the parcel has been received as there is "no paperwork from the warehouse". It seems that this company cannot be contacted directly, they hide themselves behind a call centre who are unable to help you personally as they are totally reliant on their client sending... (read more)
Written on: 14/01/2013 by Gemit
This company should be avoided at all costs! I ordered a cutlery tray on 3rd January 2013 only to receive an e mail from Paypal 10 days later saying I have been refunded the full cost! I was patiently waiting for my delivery so e mailed Jean Patrique to ask what was going on. They have informed me that the item had been discontinued! Surely the item should not even have been advertised then? Awful experience, just glad I got a refund! (read more)
Written on: 10/01/2013
After failing to deliver my order made on 7th December 2012 I have e-mailed on numerous occasions to try and review the situation but each time only receive an automated reply acknowledging receipt of e-mail and a promise of a response within 24 hours. No further response on every occasion. (read more)
Written on: 18/09/2012
Spam, spam, spam. No amount of requests to unsubscribe make any difference. If you buy from them expect at least 5 spam emails a day for the rest of your email address life. (read more)
Written on: 27/06/2012
AVOID this company.. I should have read all the reviews before and saved myself time. i paid for my order 3.99+9.99p+p. by paypal. neither did they send me a confirmation of my order. neither did they send me my order. after complaining they said they had no record of the order on their system. however as i had paid by paypal, i could prove it. so i started a case. they now offered to send me the original item.. but said it could take around 13 days.. so i declined and asked for a refund..... (read more)
Written on: 19/03/2012
I have ordered about 10 items from Jean Patrique. All orders have arrived quickly and exactly as described. One set of stainless steel knives tarnished after 18 months and they were replaced free of charge without question and without having to return them. Everybody has their own personal experiences, but mine has been great. The products are fantastic, speedy service and great customer service. I have recommended to many friends and family members and they have all been impressed. (read more)
Written on: 06/03/2012
...but not fantastic either. Jean Patrique kitchenware was recommended to me by a friend who first came across them through a relative - both of whom were happy with the quality and the service. I had also used my friend's knives and cookware previously. I ordered a set of knives and pans. I didn't receive any email notification that my order had been placed - but my new site account showed the order as 'processing'. After a few days and having been spooked by the bad reviews here, I wrote... (read more)
Written on: 12/02/2012
As far as I am aware, Jean Patrique, like many other internet selling companies must comply with the Direct Selling Regulation. Within this is that for returned / unwanted items, they must refund the INITIAL cost of P&P (not your return postage). They don't comply. Therefore, they owe everyone who has returned unwanted items this cost. It is important that this is raised. I believe Next and Debenhams may have lost a case on this and had to pay out. This would tun into thousands if everyone... (read more)
Written on: 09/02/2012 by roundoakcottage (1 review written)
THIS IS A CLASSIC REPONSE FROM JEAN PATRIQUE CUSTOMER SERVICES!!! David Dear David Thank you for your email In order for me to look into this matter further could you please provide me with your full address including postcode. This will enable us to locate your order and deal with your query as quickly as possible. Regards Customer Services On 09/02/2012 15:43, David wrote: Attention: Today we received a guarantee replacement saucepan after two months of confusion and I would... (read more)
Written on: 08/01/2012
Just switched on PC - have been bombarded with three emails to my work email within the space of 36 hours. I've never heard of the company before nor do I use my work email for home shopping, so I'm really annoyed they've clearly bought a load of emails and mass SPAMmed everyone on it. I won't deal with a company that sends you so many emails without permission and suggest you don't either - it's the only way to stop them. (read more)
Written on: 30/12/2011 by patsyl (1 review written)
In November 2012 I ordered a cheeseboard with knives (allegedly reduced from £59.99 to £19.99) as an Xmas gift and a set of cutlery for the extra place settings for our Christmas meal from Jean Patrique. The payment was taken out of my account immediately and an email confirmed the order would be delivered as standard delivery. After 2 weeks the goods did not arrive and I emailed customer services to query progress, received no reply and rang (at huge cost) the expensive customer... (read more)
Written on: 29/12/2011 by Kateclewes (1 review written)
Very likely THE most appalling after sales experience I have EVER HAD All personel tip each other off so you are never called back. All e-mail complaints or concerns go to a totally inadequate call centre, who DO NOT (by admission) liaise with customer service staff who deal with same but by phone. I was offered a discounted carrier charge at time of ordering which was not honoured, I was informed that my credit card had been declined and that was not true. I was told 5 weeks till... (read more)
Written on: 16/12/2011 by Quinnybob
I am absolutely disgusted in this service. I have sent the following emails to customer services and have still had no reply to an on going problem i have had for nearly two weeks now so i am still without my order i would have like today!!! To whom it may concern, I went on to your website yesterday to order a 10 piece cookware set item code #JP0466 which came up at £89.95. It then states for a limited time, i could receive a FREE £10 to spend on other items in the catalogue... (read more)
Written on: 16/12/2011 by Jsaunders299 (2 reviews written)
I made an order with this 'company' last weekend, It was meant to come to £14.99 with Free delivery. Well I've been charged £14.99 and £9.99 delivery. Tried to ring up and complain and someone eventually answered after 25mins and told me her supervisor would ring back that evening or definatley the next day and told me not to worry as she would "sort it." Didn't hear from her or her supervisor again. Rang again the next day (40 mins trying to get through) to be told I've got to email the... (read more)
Written on: 27/11/2011
I had never heard of Jean Patrique until I found a leaflet inside a magazine. I ordered a set of knifes and a knife block on-line which came with 6 ceramic pots as a free gift. It was only after ordering that I searched for reviews and was appalled at all the bad reviews I read. I then worried about the order I had placed. Had I read the reviews first, I would never have ordered. However, I have to say that, a few days after ordering I received the goods. including the free gift. I am... (read more)
Written on: 21/11/2011
I've given them plenty of chances, but after many emails to Jean Patrique over the course of over three months I've come to the conclusion that Jean Patrique have no interest in complying with anti-spam laws. The first few times they sounded very apologetic and promised to remove my details. Nowadays they just ignore me. Don't think you will be able to avoid spam by buying from them without setting up an account. That's what I did. Jean Patrique set up an account for me anyway and... (read more)
Written on: 09/11/2011
Placed order 2/10/2011. Bank account charged: 4/10/2011. 9/11/2011: Advised order would not be delivered until January 2012! Not only will I not get a refund for 10 days but it costs 10p per minute to speak to their customer services!! Would not recommend this company to anyone! So beware! (read more)
Written on: 24/10/2011 by NEWMNA
paypal and natwest fraud and trading standards have all been notified that and all have comfirmed that goods supplied as ordered or refund is standard practice something you have completely refused to do. you are also breaching trading standards by STILL OFFERING THE PRODUCTS THAT YOU HAVE REFUSED TO SEND TO ME ALTHOUGH YOU TOOK MY MONEY TRADING STANDARDS WOULD LOVE TO HEAR FROM THE REST OF YOU (read more)
Written on: 10/05/2011
Jean Patrique immediately load the cost onto your credit card .... then you wait, and wait and wait in vain for the goods to arrive. Always the same reply from complaint e-mails - unprecedented demand, and temporarily out of stock! How often do they expect people to fall for this scam. Now 2 months has passed, and I'm going to demand an immediate refund. If my Visa card is not re-credited, then I'm going to contact Visa for a chargeback (Google the search phrase "Visa and Mastercard... (read more)
Written on: 13/04/2011
Don't believe those 5 star reviews! they are written by 'con' people! Even the patronising language used in them suggests they are not genuine, written to save the rating. Order never arrived, refund never received! AVOID!!! If something is too good to be true, it is simply too good to be true! (read more)
Written on: 10/04/2011
I too placed an order for several items and paid through Paypal on the 9th Jan 2011. I waited 5-6 weeks. Chased, was told they have been out of stock on one of the items, didn't know when it would be in. Waited a further 2 then cancelled. It is now 10th April 2011 and I have emailed, written and phoned (10p per minute to be kept holding each time) Dispite assurances I have not received my refund. Have just sent them another email to say I will start legal proceedings against them on 11th... (read more)
Written on: 28/03/2011
if i had a choice not to choose a star i would. wouldn't give them anything. placed an order weeks ago only to ring up to find out twice that items are out of stock or no longer made. even tho still advertising. and when told i would be refunded i found that the refund had not of gone through. it wasn't until i cancled the whole order that the refund was actually put through correctly. and still i have to wait for 10 days to receive it. they are quick enough to take your money but have very... (read more)
Written on: 26/03/2011
This company should not be allowed to trade, they are con artists,they sell only over priced rubbish and you will be conned into paying a lot more than you think you you are paying. (read more)
Written on: 17/03/2011
This is the biggest CON in history, don't waste your money. (read more)
Written on: 17/03/2011
AWFUL.... WHAT A CON! DON'T LISTEN TO ANY OTHER REVIEW! (read more)
Written on: 10/03/2011
I don't like their "tricks" to make people buy their products. The shipping is £9.99 but if you are attempting to leave the page it goes down to £6.66!? Why they don't offer this at first place? (read more)
Written on: 04/03/2011
orderd goods on 30 january still waiting money came out of my account 31 january phoned up and they said my chopping board is out of stock could not tell me when it was being delivered so i told them to cancel the chopping board and they said they would refund them . will keep you up dated (read more)
Written on: 28/02/2011 by wheelecroft (1 review written)
What an absolute nightmare this company is. Please, please take all advice from other reviewers and steer well clear. You may notice some positive reviews here, however it's obvious that these are witten by the company themselves to try and balance the monumentally bad name they're developing!
We bought a pan hanging rack for £70. The money was taken from our account straight away and although several days later a delivery was made, it was for the wrong item - an awful £20 glass cutting... (read more)
Written on: 24/02/2011
feeling very conned by Jean Patrique, as you click through to payment page you don't realise you are making further orders for goods you have no interest in. No option of going back. I sent an email immediately to cancel the "extra" orders. Received an email 24 hours later asking if I wanted to cancel the whole order, I said yes as I was not impressed. I then receive an email a few hours later saying, can't be cancelled as it has already been processed - although I had been advised at... (read more)
Written on: 10/02/2011
This company is a joke, yes it looks professional but is far from it! Placed my order on 31st January and the money was taken straight from my account. Just called today February 10th and have just been told it may take up to 28 days to arrive! I have hence cancelled and awaiting a refund?
The poor girl i spoke to admitted they are constantly receiving complaints. DO NOT TOUCH THIS FIRM WITH A BARGE POLE!!
Would not have given any stars but you have to for it to register. (read more)
Written on: 07/02/2011
Just did a search after making an order, pretty sure we're going to have just as much trouble, wish I'd checked for reviews before buying, if it looks too good to be true....
For everyone who's having trouble with this company I've searched for an alternative to the premium rate number...
01795 412053 (Orders)
01795 412034 (Customer Service)
This will at least allow people to phone without having to pay (numbers found on the say no to 0870 website). (read more)
Written on: 07/02/2011
The most important lesson from dealing with this firm Jean Patrique is if you have a complaint ring their ordinary line on 01795412007 and ask to speak to a supervisor and do not be put off with being passed on to anyone else. Their premium line is 10p per minute from BT and 40p per minute from a mobile.
To get my undelivered goods reimbursed took £20 of premium rate calls but I finally got through to supervisor on 01795412007 who has now reimbursed my costs. (read more)
Written on: 04/02/2011
I think I know why you guys aren't getting your goods, they've come to my house - and I haven't even heard of Jean Patrique. I ordered a bathroom cabinet from Primrose Bathrooms and instead got 2 ice cream makers from JP for a lady in Cornwall. I think both companies use a despatch company called Despatch Bay to parcel up and send via DHL.
Having read all your reviews I'm glad I haven't ordered anything from JP. Primrose Bathrooms have been very helpful(I've used them before and had... (read more)
Written on: 03/02/2011
Dealing with this firm is like running through treacle, of varying depths while blindfolded. Following my letter concerning a refund , which has been received by them, I have heard nothing. Fortunately my credit card company may be able to take this up, or I will have to resort to the small claims court, which I am reliably informed is an ordeal in itself, and often does not produce a satisfactory outcome. CAVEAT EMPTOR ,as the Latin speakers say, or AVOID THIS FIRM, as I say!! Again, it is... (read more)
Written on: 21/01/2011
Jean Patrique is a complete fraud. Please spread this message - although everone here sadly has first hand experience of this already!
My boss ordered some tea trays from them on the 22nd November (just before the snow) they were only dispatched a week later and then 'lost'. Reading the reviews now I really wonder if they were ever sent at all - but needless to say the money was taken up front. She has called them on their 10p a minute 'customer services' phone number and been charged a... (read more)
Written on: 19/01/2011
This website is a total scam, I ordered a set of Kitchen knives, they arrived and were very inferior quality. I emailed them and they said return them for a refund. I did and sent them recorded delivery, track & trace. They now say they have never received them, even though Royal Mail say they were signed for. They will not refund my money. This website is a total scam and buyers please do not send them any money as you will never get it back, after they send you rubbish. I would hope that... (read more)
Written on: 10/01/2011
I'm not sure if anyone actually receives goods from this outfit.
Don't ring their premium rate helpline, contact their switchboard on 01795 412007. And beware, because they are either an agent, or they sell under lots of other guises. When I rang to find out what had happened to my order, they asked for name & address and then "explained" the delay on my unfulfilled order from the Daily Telgraph, completely omitting details of Jean Patrique's abyssmal service.
Needless to say, neither my... (read more)
Written on: 10/01/2011
I placed an order on 15th December 2010, in answer to an advertisement that stated "Perfect Gift for Christmas". I have not received my order as yet. I have telephoned the company twice but I was only able to talk to a call centre. They were able to tell me that one item I had ordered was out of stock and an order could not be split. I paid for my items at the time I placed the order.
I have e-mailed the company on three occasions asking what has happened to my order, although they say that... (read more)
Written on: 07/01/2011 by lordlanky (1 review written)
Take your money for an out of stock product, no communications, 0871 numbers with long hold times to call them, letters of complaint illicit nothing.
Very poor customer services; product came into stock after I cancelled order, but told had to REorder!
UTTER S_C_A_M to harvest names and addresses.
PLEASE avoid this company at all costs. (read more)
Written on: 07/01/2011
Placed order on 30th November money taken from my credit card same date. Total order £81.80. Tried phoning from Christmas Eve - left 6 messages todate and sent 4 e-mails. No response. Phoned order line and they say they are just a call centre and as order was placed on line have to deal with the Head Office on 0871 421 0021. This number only accepts messages which are not responded to. I want to know where my order is or to have my money refunded. (read more)
Written on: 05/01/2011
Nobody ever use this company! It is one big con! Money was taken out immediately and they do not respond to emails nor answer the phone. I am going to announce this on Facebook and see if this can be stopped!
Jane Day, Winchester, Hants. (read more)
Written on: 04/01/2011
Don't use this company. Like other reviewers, I regret having to award any stars at all - simply not deserved. They take money immediately, fail to provide goods and respond to emails (do not be tempred to use the premium rate phone line) by a variety of delaying tactics. I followed advice on Money Saving Expert website and demanded an immediate refund using official wording and miraculously the parcel turned up today ( just short of 3 months after the money was taken). CAVEAT EMPTOR - Buyer... (read more)
As rated by real users
"Great Experience " Read More
"AVOID AT ALL COSTS!!" Read More
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"Awful Awful Awful. Save yourse..." Read More
"Best buy" Read More