Written on: 08/12/2013 by Ryan1073 (1 review written)
I went online to ikea.co.uk and purchased a desk, a lamp and two side tables as whilst I thought £30 for delivery was on the expensive side, I decided that it would save me a trip to the store.
During the checkout process I was given a delivery estimate of 13th December which was perfect as I needed the items before Christmas.
However, the next day I received an e-mail informing me that my delivery date would be 31st December...over 2 weeks later. I would never have ordered the items if this was the case. I immediately called the Ikea "Customer Service" and after 30 minutes on hold was told that yes the 31st December was the earliest delivery date. I promptly cancelled my order but of course have to wait up to 5 days for my card to be refunded.
I had a similar experience with Ikea about 3 years ago and really thought and hoped that things had changed. Alas, no!
I really feel that this half hearted attempt at a delivery service is really harming the rest of what I deem a good brand.
Maybe time to give it up Ikea?
As rated by our community of reviewers
" GREAT SERVICE FROM SURVEY TO INSTALLATION " Read More
" Skylight blind " Read More
" Very good service " Read More
" Excited about ordering a glass coffee table for a supprise " Read More
" Awesome customer service!! " Read More
Written by customerservicespotter