Written on: 16/06/2011 by Ben Dewire (10 reviews written)
Order on line told you will receive a call within 72 hours to confirm delivery date (original estimate 12 days on odere) no contact until 6 days after money taken from account, to say they have cancelled the order and re-ordered with an estimated delivery date of 4 weeks. Customer Services (now there's a fantasy title) say there was a computer crash! so order never went though, funny how money was withdrawn from my account! So new order issued with the extended delivery estimate.
After grilling the customer service agent (customer service title still makes me chuckle) the truth was forthcoming, the sofa was not in stock which basically means they are selling items that are not even in the country.
By cancelling I would just have to start all over again with another company so I'd be no better off. I only used Ikea as the present was for my daughter and it was what she wanted, I have never used Ikea before and will never use them again, steer clear folks it may cost a little more but use a reputable supplier,,, you hav been warned
As rated by our community of reviewers
" Awful customer service and poor quality furniture " Read More
Written by Mermac
" Fitted wardrobes " Read More
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" Full refund and no sofa " Read More
" Lovely surprise! " Read More