Appalling

Click here if this is your business
Harveys Furniture - www.harveysfurniture.co.uk
★★☆☆☆
1.7
21.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of Harveys Furniture - www.harveysfurniture.co.uk

“Appalling”

★☆☆☆☆

written by on 24/04/2016

Appalling customer service, once they have your money couldn't care less. Salesperson distracted us and then wrote a different date for delivery on the order, we couldn't challenge that so much as had signed the invoice. Nevertheless, we had ordered 2 sofa's they arrived 5 weeks later than expected. Attempts to try to chase the order up led to being put on hold and never getting through, we followed the advice to email, each time there was a seven day lapse between replies. The customer services were non existent, they could't have been less than helpful. Delivery arrangements are impossible to sort and with no consideration to making arrangements around childcare and work. There is no option to collect them yourself. The delivery men were great, which was a pleasant surprise after our dealings with the company overall. Sofa's already appear to be becoming uncomfortable despite only having had them for a few weeks.We won't ever use them again, and have suggested to our family and friends that they don't bother either.

  • 2 x sofa's

    Goods purchased & cost

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0