Ok service

Hammonds Furniture - www.hammonds-uk.com
★★★★★
4.5
89.0% of users recommend this
  • Customer Service

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tkPrince54's review of Hammonds Furniture - www.hammonds-uk.com

“Ok service”

★★★☆☆

written by tkPrince54 on 18/04/2017

The fitters have been fantastic they have both done a fantastic job really happy with there work and the girls on the phones in customer services are so helpful​ helping with the problems we have had and correcting them quickly. The person who first came out to us to design the bedrooms made a few mistakes ie colour of the bedrooms and how many rooms ,amount of deposit we had to pay and this has held everything up,we are still waiting for a finished job as some doors have been made the wrong size and we have to wait for them to be remade then the fitter can return to finish the job,so all in all some good points and some not so good .

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Hammondsonline's Comment

Written on: 19/04/2017

Hello,

I'm really pleased that our fitters have done a wonderful job and that you found our customer service team to be so helpful. However, I'm sorry to hear that you have experienced a few problems and that you are still waiting for some doors to be fitted.

I'm keen to get this resolved for you so I have asked a member of our customer service team to give you a call this morning.

Thank you for leaving us such an honest review and apologies again for the issues you have experienced.

Jessica, from the online team

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