Appalling customer service

Click here if this is your business
★☆☆☆☆
1.3 / 5
9% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

marcusdw1's review of Habitat - www.habitat.co.uk

★☆☆☆☆

“Appalling customer service”

Written on: 03/06/2013 by marcusdw1 (4 reviews written)

Habitat are now selling damaged/ ex showroom stock on E Bay. BE WARNED THE CUSTOMER SERVICE IS APPAULING.
Bought a sofa bed & emailed seller( habitat) with available delivery dates. I gave specific dates as I get posted overseas for weeks on end. The first delivery date was when I stated I would be away. I wrote another email stating available dates again.AGAIN they rebooked when I would be away. I needed the sofa bed so I arranged a house sitter for delivery. When I tried to rebook the delivery , it was not availeable anymore .( in the meantime I had left a bad review on eBay.are the two related?)
I rang customer service, & they stated "the system " just books the next available date!
I'm a customer so I'm not bothered about your systems failures, I JUST WANT SOME CUSTOMER SERVICE!!
No wonder Habitat has had "financial" difficulties & had to be rescued. I would start with your customer service or lack of it. Maybe also realise we are all individuals with different circumstances.
My message to Habitat Customer Service , go to John Lewis for inspiration. The only way is up
Ps Still waiting for ex showroom sofa bought in FULL. on 22/05 lol

  • Goods purchased & cost

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marcusdw1's Response to marcusdw1's Review

Written on: 28/07/2013

Again my sofa bed didn't arrive. I was told they forgot to send it from the warehouse. Rang customer service & given ref number & told I would be contacted. 5 days later no explanation from customer service!!
Be aware if you buy From EBay Habitat there is NO CUSTOMER SERVICE.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review