Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
3.4 / 5
62% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Galaxy Stores - www.galaxystores.co.uk

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Latest Reviews

★★★★★

“Great service and great product”

Written on: 16/12/2014 by Mandlebars (1 review written)

Package arrived very quickly and is a great product. Very happy with the service and would definately use again! Best price found online as well. Thanks!… Read Full Review

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★★★★☆

“Happy with purchase, would recommend”

Written on: 15/12/2014 by AshtynPeterson476 (1 review written)

I ordered the item a couple of months ago and was immediately informed that it was not available until the end of Nov. I was offered a refund but chose to wait as I did not need it in a hurry and Galaxy were much cheaper than other websites. Throughout the wait period, the customer sales reps were happy to respond to my queries about the date and I was kept informed. There were a few issues about the final delivery date (hence the 4 stars rather than 5) but this was probably as much to do with… Read Full Review

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★☆☆☆☆

“My Recent Order - 100027267 - ”

Written on: 14/12/2014 by ASHMAN1962 (1 review written)

I'll start this sad tell at beginning, Item ordered in November 2014 and there web site stated in stock at time of order, when i enquired about delivery, they told me it will not be in there stock for a week. A week later they told the table and chairs that i ordered had come into there stock damaged and they would not get another table and chairs for another week. Then out of the blue, i recieved an e-mail stating that my order would be delivered on Monday 8/12/14 before 5pm, HOORAY i here… Read Full Review

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★☆☆☆☆

“Easily the worst on-line buying experience ever!...”

Written on: 12/12/2014 by SteveP73 (1 review written)

Like many many others I was taken in by the professional looking site, the very competitive pricing and the promise of 1-3 day delivery. From start to finish my experience of Galaxy Stores is horrendous. I bought a TV unit from them on the 31st of October. 3 days later I was e-mailed to say it is out of stock and would I accept an alternative item. This I declined – of course. I was eventually told the item would be back in stock and despatched on the 27th of Nov. After this date passed I… Read Full Review

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★★★★☆

“Florence daybed”

Written on: 09/12/2014 by Axels48 (1 review written)

Ordered a daybed -several of the slats were not very good quality +cracked, so contacted the company. Good communication +prompt responses, new slats sent out which were much better quality. Helpful staff… Read Full Review

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★★★★☆

“Florence daybed”

Written on: 09/12/2014 by Axels48 (1 review written)

Ordered a daybed -several of the slats were not very good quality +cracked, so contacted the company. Good communication +prompt responses, new slats sent out which were much better quality. Helpful staff… Read Full Review

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★☆☆☆☆

“Avoid Galaxy Stores”

Written on: 05/12/2014 by sleepyhead999 (1 review written)

I recently ordered a Trellis Planter from Galaxy Stores. It wasn't the cheapest option, but looked best to meet our requirements - especially because they guaranteed to deliver wthin 1-2 days, which we needed. The day after placing my order I chased to confirm when the item would be delivered. I was told there had been a delay - and it then became clear they wouldn't be honouring their 1-2 day delivery promise. No reason was given - I just got the impression they'd forgotten to process the… Read Full Review

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★★★★★

“Excellent customer service and good value for money”

Written on: 03/12/2014 by Yvonnegillies (1 review written)

Was really impressed with the customer service. They answered my emails very promptly and were able to advise me in detail about product details. The same globe I intend to purchase is double the price at other online retailers. Galaxy are the most competitive price by far and include free delivery. Will use them again… Read Full Review

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★★★★★

“Friendly customer service!”

Written on: 23/11/2014 by lucdunc71 (1 review written)

Had a few a enquiries about delivery times etc. and the staff I spoke to online were very informative and helpful. Everything arrived as expected and is great!… Read Full Review

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★★★★★

“Bargain furniture”

Written on: 23/11/2014 by suscurrie80 (1 review written)

I was really pleased with the prices from galaxystores comparing them to other sites. As well, the quality and service received were spot on, no complaints… Read Full Review

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★★★★★

“Fantastic site!”

Written on: 23/11/2014 by brown.sophie71 (1 review written)

Highly recommendable site for all sorts of furnishings. The prices I found were great and everything I ordered arrived on time & in great condition… Read Full Review

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★★★★★

“Great service, great table!”

Written on: 21/11/2014 by charlotteRuse (1 review written)

Had searched for such a table for ages and was glad to find a simple, solid wood one that'll stand outside for years. It arrived the next day and was easy enough to put together so I trust that it's sturdy. Delighted, thanks, Charlotte… Read Full Review

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★★★★★

“Wonderful Service ”

Written on: 19/11/2014 by LeePotter (1 review written)

I bought a kiddycraft kitchen from Galaxy for My granddaughter. It was the best price I could find. And the company were lovely to deal with. I highly recommend them. Great choice… Read Full Review

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★★★★☆

“Damaged lamp but good service”

Written on: 18/11/2014 by azorro (1 review written)

Galaxy has been a good surprise. Despite the fact that I had to return the lamp - it had been damaged in transit - their customer service has been great: quick to reply, always polite and they have even arranged for the item to be collected. Both for the delivery as for the collection the courier chosen kept me informed of the time frame when they would come. Big shops that choose to go for a cheaper courier just to same a few £ more should learn from Galaxy. Looking forward to receive my new… Read Full Review

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★★☆☆☆

“Delayed refund - messed around big time”

Written on: 16/11/2014

I ordered a bed from this company for next day delivery and money was taken in full from my account. the following day I received an email to say this was out of stock - and will be back in March (4 months time)!!!! I emailed to ask for my order to be cancelled and a full refund. Was sent alternative links to beds. I then confirmed I didn't want these and wanted my refund. I got sent more links to beds double the price!! I insisted that I was phoned to talk as there is no number to contact - as… Read Full Review

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★★★★☆

“After sales service”

Written on: 16/11/2014

The item I bought was delivered to the wrong address. The customer service operator who answered my e-mails was extremely helpful. If the delivery hadn't gone wrong the quick handling of my order would have been excellent… Read Full Review

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★☆☆☆☆

“2 failed deliveries”

Written on: 14/11/2014

I ordered an item to be delivered on a Saturday. It did not arrive on the expected date and there was no explanation or contact from Galaxy. I emailed Galaxy and they said that the courier would be in touch to arrange a new time slot. The courier got in touch a few days later and said the time slot was 7-10 am on a Friday and that delivery time could not be changed. They said they did not deliver on Saturdays. I arranged for someone to be in on the Friday (because I work...). Delivery did not… Read Full Review

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★★★★★

“Great price, quick delivery”

Written on: 13/11/2014

I've been looking for this bed online for three months, out of stock everywhere - Galaxy Stores had it in stock, for the best price available. It's about 15% cheaper than in other similar online stores. I honestly didn't believe it was in stock when I first ordered, because no one else had it. Unfortunately the couriers messed it up a little bit, but Galaxy Stores's customer service was incredible and dealt with me promptly and in a personal way - I felt like I was their only customer! I'm very… Read Full Review

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★★★★☆

“Good product”

Written on: 13/11/2014 by Connor238 (1 review written)

Product excellent and good quality. Unfortunately courier let us down by damaging the table top on delivery but Galaxy sorted it out for us… Read Full Review

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★★★★★

“Caspian table set”

Written on: 04/11/2014 by 123Brian123 (1 review written)

Item came very quick/customer service kept us informed at every stage of the delivery time and date.Item was well packed and once put together its very solid and we are very pleased. Thanks Mr B Drewry. … Read Full Review

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