Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
2.9 / 5
46.5% of users recommend this
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Galaxy Stores - www.galaxystores.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY”

Written on: 25/07/2014 by jsMcIntyre46 (1 review written)

they have no phone number that we can find works, the address is a flat under construction in Edinburgh and also houses another company selling wine!! Said an item was in stock (£1464 duplicator), and delivery would be 1-2 days, emailed me the next day to say it had been shipped - 3 working days later still nothing. i go on their live chat, he said they are just checking with the courier and will get back to me. they get back to me to say it wasn't shipped and they don't have it in stock. 2… Read Full Review

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★☆☆☆☆

“ ****THE WORST COMPANY I HAVE EVER DEALT WITH IN MY...”

Written on: 24/07/2014 by rbagri1 (1 review written)

THIS IS A WARNING. DONT MAKE THE MISTAKE OF ORDERING WITH THIS COMAPANY. I ordered some garden furniture. Galaxy contacted me to so we dnt have it in stock and we can offer alternative one. I refused as it would not match my garden. Then they said we can get you the orginal one and when dispatched it was the alternative one (which I clearly said I did not want) It took me 2 MONTHS to get my refund. I sent approx 60 emails to get this sorted. They lied and lied to me and made so many empty… Read Full Review

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★☆☆☆☆

“ ****THE WORST COMPANY I HAVE EVER DEALT WITH IN MY...”

Written on: 24/07/2014 by rbagri01 (1 review written)

THIS IS A WARNING. DONT MAKE THE MISTAKE OF ORDERING WITH THIS COMAPANY. I ordered some garden furniture. Galaxy contacted me to so we dnt have it in stock and we can offer alternative one. I refused as it would not match my garden. Then they said we can get you the orginal one and when dispatched it was the alternative one (which I clearly said I did not want) It took me 2 MONTHS to get my refund. I sent approx 60 emails to get this sorted. They lied and lied to me and made so many empty… Read Full Review

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★☆☆☆☆

“I ordered a bedside table back in February. The order...”

Written on: 20/07/2014

I ordered a bedside table back in February. The order went ahead without a hitch and they happily took my money. I contacted them a fortnight later to enquire about the whereabouts of my item and was told it was currently out of stock but would be ready in April. I waited patiently and even received an email to say it had been dispatched, but the table still did not arrive. Several attempts to contact Galaxy Stores about this were unsuccessful and I even spoke to the supposed couriers who had… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 09/07/2014 by 444Tilley (1 review written)

avoid avoid avoid!!!Never use this company!!! You will find that they seem to be cheaper than anywhere else!!! Beware!! They take your order and money, then email you a week later to say they have no stock at the moment, therefore you wait a few weeks. Then you receive your item and it is damaged, obvious return that has been sent out again. So you then play email tennis for a week to try and get the item collected. Then you wait another week for it to be collected and the collection team wont… Read Full Review

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★☆☆☆☆

“Delivery dates pushed back and no refund after cancelling”

Written on: 20/06/2014 by wiHurst360 (1 review written)

Ordered a bed and mattress beginning of April. Was provided with a delivery date but only the bed arrived no mattress? Contacted them by email as this is the only method (!) and was given several delivery dates and still nothing arrived. Finally someone told me I would have to wait until end of June. This was too long to wait so I asked to cancel the order. They tried to persuade me to pick another mattress but nothing was suitable so after many emails they finally agreed to refund my money… Read Full Review

Dodoubled's Comment

Written on: 11/07/2014

I AM STILL WAITING FOR MY REFUND!!! 24th May till 11th July and I am still waiting for £159 ...... Legal action will now be sought.

DO NOT USE THIS COMPANY

Plus I am highly suspicious of the good reviews on here....

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Sjb-1's Comment

Written on: 15/07/2014

I agree... I think the good reviews on here are written by them, however I am making sure I highlight my concerning transaction with them. Same as you paid 9th May and still waiting for refund. I've reported them to the trading standards and think if we all do the same something might get done!

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Dodoubled's Comment

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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Sjb-1's Comment

Written on: 15/07/2014

If you search on google for galaxy stores reviews and post this asking people to write to watchdog we might just get somewhere.

I've also written to trading standards.

I did find a telephone number on their paypal account (paypal couldn't help me!)

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★☆☆☆☆

“just awful”

Written on: 17/06/2014 by faustona (2 reviews written)

this company is just terrible, never received my order and they are now ignoring my emails as I have requested refund… Read Full Review

Dodoubled's Response to faustona's Review

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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★★★★★

“lets light the garden dear”

Written on: 12/06/2014 by 93McCann (1 review written)

we ordered a 2 pack of solar lights for our garden which fitted onto the fence,slightly apprehensive as they were quite cheap £18 and free delivery,but we shouldn't have worried,they are fab in fact so thrilled are we with them we have just ordered a second pair. I would highly recommend these lights if you want a lovely subtle beam of light shinning onto rocks,plants or even for a drive way… Read Full Review

Zigster2010's Comment

Written on: 09/07/2014

This sorry excuse for a company are a JOKE - They took our money delivered items that where faulty and now they will not collect them after 2 months of asking them 2 - also we have had 2 failed collections where myself and family members have taken days off for the items not to be collected. Do not make the same mistake we made, DO NOT USE THIS COMPANY !!!

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★★★★★

“Stress free shop”

Written on: 11/06/2014 by DamarisDavidson (1 review written)

Really easy site to use and efficient delivery. Really would recommend!… Read Full Review

Zigster2010's Comment

Written on: 09/07/2014

This sorry excuse for a company are a JOKE - They took our money delivered items that where faulty and now they will not collect them after 2 months of asking them 2 - also we have had 2 failed collections where myself and family members have taken days off for the items not to be collected. Do not make the same mistake we made, DO NOT USE THIS COMPANY !!!

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★★★★★

“Very pleased”

Written on: 06/06/2014 by agLeblanc463 (1 review written)

Overall fantastic. Couldn't find the products cheaper on any site. Delivery was prompt and items are great once received!… Read Full Review

Zigster2010's Comment

Written on: 09/07/2014

This sorry excuse for a company are a JOKE - They took our money delivered items that where faulty and now they will not collect them after 2 months of asking them 2 - also we have had 2 failed collections where myself and family members have taken days off for the items not to be collected. Do not make the same mistake we made, DO NOT USE THIS COMPANY !!!

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★★★★★

“Very recommendable site”

Written on: 02/06/2014 by 373Pennington (1 review written)

Was sceptical to use a less mainstream site than amazon etc. but was genuinely impressed with the service and products. Dispatched and delivered as promised, and impressed with quality of goods delivered… Read Full Review

Zigster2010's Comment

Written on: 09/07/2014

Poor customer service, faulty items and no refund - Please STAY AWAY FROM GALAXY STORES!!!

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★☆☆☆☆

“Dont Wast Your Time - AVOID”

Written on: 28/05/2014

Initially impressed by transaction speed but delivery estimates, customer service skills and overall company professionalism/organisation leave a huge amount to be desired. Attempted to resolve problems with the customer services department only to receive no replies, conflicting information and misleading emails about the reason for complications with my purchase and the stock status/dispatch of my actual item. I am still waiting to receive this. The onus is completely on the customer to… Read Full Review

Dodoubled's Comment

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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Natruff's Comment

Written on: 13/07/2014

Hi, I'm really sorry you've had similar troubles. Should I find the time to do so this week, I may do likewise and submit a report to Watchdog too. This organisation is, in my opinion - nothing short of appalling in the way they treat customers who happen to make the mistake of ordering from them. We eventually received a refund by advising that we would be in contact with their local trading standards office if one was not issued immediately. Perhaps this is something which may work for you too. I have also contacted Trustpilot to recommend that they review who exactly it is that is reporting all comments made about them on this site to the moderator - in order for the text to be obscured until proof of purchase is provided. So conveniently, reducing the amount of negative coverage about them available to view on the web. I am aware that it is not unheard of for members of such organisations to set up accounts and deliberately leave false positive reviews or send negative ones for moderation with exactly this outcome in mind, in the hope that 90% of people are just too busy to reply and provide the proof needed. Although they have not commented specifically about any investigation, Trustpilot - to their credit have replied to say they intend to look into my suggestions. As stated before people, avoid, avoid avoid, these miscreants are happy to take payment for the poorly crafted or damaged stock they (eventually) provide to their customers and seemingly wish to then avoid living up to their legal responsibilities when this proves unacceptable at all costs. Should you be so unfortunate as to have purchased something from them and experienced a problem - do not take no for an answer and pursue what is legally yours to do so, until the bitter end.

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★☆☆☆☆

“Disgraceful company with shoddy goods”

Written on: 26/05/2014 by skpa (1 review written)

I placed an order for an Emerson dining set priced at £620.00. I requested delivery for the 1st march and was told that was ok and that had been added to my delivery details. Having arranged for someone to be at the new house to receive it they waited all day and nothing came. I contacted them and they then told me that despite having sent me a receipt and agreed delivery details that my order had not been placed due to me requesting a delayed delivery ??? They then said they cannot request… Read Full Review

As0033's Response to skpa's Review

Written on: 10/07/2014

We too are having to take legal action I expect to see this company in a rogue trader type tv programme. How do they think they can get away with it and state in the website what fantastic customer service they offer! The fact they dont have a phone number should have raised alarm bells. Good luck with your case

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Dodoubled's reply to As0033's Comment

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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Dodoubled's Response to skpa's Review

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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★★★★☆

“Fair Play to Galaxy”

Written on: 16/05/2014 by Kulak (1 review written)

I enquired on Wednesday if a particular item could be delivered by Friday and they said yes so I bought it. From then on communication was poor and they failed to deliver on the Friday. At that point I found this page and got really depressed but I sent an email every day. On Monday they did email me to apologise and explain that the item was unavailable from all suppliers, I checked up on this and it was true. They offered me various alternatives but as none suited me I asked for a refund… Read Full Review

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★★★★★

“Fantastic - quick, easy, helpfull”

Written on: 12/05/2014 by Childersbs132 (1 review written)

Ordered a fire pit for weekend away. Emailed to check when it would be delivered as wasn't clear on confirms yin email . Replied promptly to say it would be delivered next day. Would recommend this company to anyone. Nice to deal with a business that still seems to Have that human touch… Read Full Review

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★☆☆☆☆

“DEAL WITH THIS COMPANY AT YOUR PERIL”

Written on: 11/05/2014 by Camilla413 (1 review written)

We ordered a firepit table for £750 on friday 4th April this year. The website advised a delivery time of 1 to 2 days and we waited in for the delivery on Wednesday and Thursday the 9th and 10th April. When the firepit didn’t arrive we googled Galaxystores and to our horror discovered all the other customers like us who had had the misfortune to deal with this company. We cancelled the order immediately under the distance selling regulations 2000 but despite all our emails asking for the… Read Full Review

Furniture-Store's Comment

Written on: 20/05/2014

What an awful experience and I fully understand as I went through the same problem and they should be investigated by the police.Google map there address its a flat in a shoddy road in Glasgow.

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Dodoubled's Comment

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

Reply to this comment

Dodoubled's Comment

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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★☆☆☆☆

“Lack of service”

Written on: 09/05/2014 by Melodyh161 (1 review written)

Stay away from Galaxy Stores, they lie about delivery dates, send the incorrect parts and instructions and can't be bothered to sort any of these issues out afterwards, still waiting now for things to be sorted… Read Full Review

Dodoubled's Comment

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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★☆☆☆☆

“Buyer beware!”

Written on: 09/05/2014 by greenlakes2005 (1 review written)

I ordered a bookcase that was described as 44cm deep and 94cm high. They sent wrong one - 25 cm deep and 144 cm high. Contacted for refund - they were reluctant and offered to ship the correct size. I agreed but they sent the wrong size again - this time 29 cm deep and 94 cm high. I saw the dimensions on the box and refused delivery. Contacted for a refund - no refund. Opened case in Paypal - they started lying to Paypal that the item was delivered. Contacted them for refund - no refund… Read Full Review

Dodoubled's Response to greenlakes2005's Review

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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★☆☆☆☆

“Rubbish!”

Written on: 05/05/2014 by Rexu168 (1 review written)

I ordered a bookcase from these people last September but was then told later that it was not available, however there were other options. Nothing really matched what we wanted but the prices seemed competitive so we chose an alternative. By the beginning of December my wife ran out of patience and we cancelled the order and purchased elsewhere. We have been waiting for a refund since and this has still not been forthcoming despite various chasers. The last excuse was the refund had been… Read Full Review

Dodoubled's Comment

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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★☆☆☆☆

“Appauling & No Refund From Them”

Written on: 04/05/2014

Search & Like GALAXY STORES on Facebook for more info on my complaint! 3 January 2014, order placed via their website and the cost was £97. The goods were delivered on Friday 17 January 2014. Upon opening the carton, the goods were damaged and not fit for purpose. The damage was reported immediately by email on Sunday 19 January 2014. I then spent a considerable amount of time trying to arrange for them to come and collect the goods. The goods were finally collected on Friday 28… Read Full Review

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