Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
3.0 / 5
50.7% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Galaxy Stores - www.galaxystores.co.uk

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Latest Reviews

★☆☆☆☆

“Fobbed off for 3 months”

Written on: 29/08/2014

Ordered 3 items, 1 delivered. Gave them 3 months to get the remaining items. They then went quiet and stopped responding to mails and live chat requests. Shop with these guys at your own peril!… Read Full Review

Mattjess's Comment

Written on: 29/08/2014

I sympathise with you, I was a customer of Galaxy Stores & have been appalled by their lies & deceit, I left my review two days ago & received an email saying the company had asked for my review to be withdrawn, the Review Centre asked if I wanted to keep my original review on I had to produce evidence of the emails & live chat (which I provided yesterday). They emailed today to say my review has been reinstated. This has happened many times & yours will probably be removed tomorrow. Galaxy Stores then rely on you not replying to the email. We cannot let this company win with there bullying tactics.

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★★★★★

“After sales service ”

Written on: 28/08/2014 by Hrley (1 review written)

dealt with my request very promptly. Thank you. Clare … Read Full Review

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★★★★★

“Excellent Website”

Written on: 28/08/2014 by loisfranxhi (1 review written)

I came across Galaxy Stores for some dining chairs that I had been looking at on various websites, and they were the cheapest. The chairs are good quality and were delivered really quickly. Very pleased with the customer service. … Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with.”

Written on: 27/08/2014

I ordered a computer table in July, after several emails & live chat I was told time and time again that the fault was with City Link as they hadn't collected the item from the warehouse after contacting City Link I was informed that didn't collect from Galaxy Stores. I decided after several more emails & live chat to ask them to cancel my order & refund my money, from ordering the item to actually getting a refund (after telling them I was going to inform Trading Standards & write to Watchdog)… Read Full Review

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★★★★★

“Excellent service overall”

Written on: 27/08/2014 by Joemcp57 (1 review written)

Having bought from Galaxy stores several times from small to large items never once has there been an issue. Great website to use and delivery spot-on!… Read Full Review

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★★★★☆

“Easy, good price, good customer service.”

Written on: 25/08/2014 by Shellaboo (1 review written)

Purchased a silver bedside cabinet, exactly what I was looking for, there was a great choice on the website. Received confirmation email but then didn't hear anything for over a week so emailed customer support. They quickly replied stating they would look straight into it. Two days later received my order. Packaged well. Looks really nice, am really pleased. Will definitely use this site again, great choice and good prices… Read Full Review

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★★★★★

“Easy and professional!”

Written on: 17/08/2014 by qiMcClellan446 (1 review written)

Highly impressed overall. Simple to use website and ordering. Great communications then delivered as expected. Would happily recommend Galaxystores to anyone!… Read Full Review

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★★★★★

“Excellent Delivery Service”

Written on: 13/08/2014 by hmRooney404 (1 review written)

On line chat staff were very helpful and responded very quickly. Delivery was super fast. Thank you… Read Full Review

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★★★★★

“Customer service as it should be”

Written on: 11/08/2014 by TimRiley (1 review written)

We recently ordered a playhouse for our daughter. Once it was assembled it didn't look right. There was a gap between the door frame and the door. The smarter amongst you will immediately know why. I'm afraid I didn't and fired off a grumpy email to Galaxy, together with pictures of the offending gap. They responded very quickly -- and politely -- explaining that the gap was there so that our three year-old didn't trap her fingers in the door. Of course. So thank you Galaxy for the quick… Read Full Review

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★★★★★

“Excellant Service and Delivery”

Written on: 11/08/2014 by YamiletMcKenzie (1 review written)

We wanted bunk beds for our sons and brought the Leo Pine set. I emailed before order to double check stock and true to their word it was and the guy emailing checked the shade of pine for me too. It came next day delivery promptly before midday by UK MAIL all perfect. Beds are so robust, no issues - Would buy again!… Read Full Review

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★★★★★

“Fast delivery and great customer service”

Written on: 08/08/2014 by emmzzie (1 review written)

After ordering, the items were ready for delivery really quickly – within one working day. I wanted to change the delivery date and the customer service team was really friendly, helpful and accommodating. Would definitely order from Galaxy again :-)… Read Full Review

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★★★★★

“Great Service, Love the product! ”

Written on: 30/07/2014 by Parrishou130 (1 review written)

Great product range of product, I was looking for a Chiminea for my garden and I found a great selection at Galaxy Stores and really great prices. There was lots if product information which made choosing one really easy. I love the Chiminea I ordered and so do all of my friends. I would highly recommend using this site. I will definitely be shopping with them in the near future… Read Full Review

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★☆☆☆☆

“I ordered a bedside table back in February. The order...”

Written on: 20/07/2014

I ordered a bedside table back in February. The order went ahead without a hitch and they happily took my money. I contacted them a fortnight later to enquire about the whereabouts of my item and was told it was currently out of stock but would be ready in April. I waited patiently and even received an email to say it had been dispatched, but the table still did not arrive. Several attempts to contact Galaxy Stores about this were unsuccessful and I even spoke to the supposed couriers who had… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 09/07/2014 by 444Tilley (1 review written)

avoid avoid avoid!!!Never use this company!!! You will find that they seem to be cheaper than anywhere else!!! Beware!! They take your order and money, then email you a week later to say they have no stock at the moment, therefore you wait a few weeks. Then you receive your item and it is damaged, obvious return that has been sent out again. So you then play email tennis for a week to try and get the item collected. Then you wait another week for it to be collected and the collection team wont… Read Full Review

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★☆☆☆☆

“Delivery dates pushed back and no refund after cancelling”

Written on: 20/06/2014 by wiHurst360 (1 review written)

Ordered a bed and mattress beginning of April. Was provided with a delivery date but only the bed arrived no mattress? Contacted them by email as this is the only method (!) and was given several delivery dates and still nothing arrived. Finally someone told me I would have to wait until end of June. This was too long to wait so I asked to cancel the order. They tried to persuade me to pick another mattress but nothing was suitable so after many emails they finally agreed to refund my money… Read Full Review

Dodoubled's Comment

Written on: 11/07/2014

I AM STILL WAITING FOR MY REFUND!!! 24th May till 11th July and I am still waiting for £159 ...... Legal action will now be sought.

DO NOT USE THIS COMPANY

Plus I am highly suspicious of the good reviews on here....

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Sjb-1's Comment

Written on: 15/07/2014

I agree... I think the good reviews on here are written by them, however I am making sure I highlight my concerning transaction with them. Same as you paid 9th May and still waiting for refund. I've reported them to the trading standards and think if we all do the same something might get done!

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Dodoubled's Comment

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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Sjb-1's Comment

Written on: 15/07/2014

If you search on google for galaxy stores reviews and post this asking people to write to watchdog we might just get somewhere.

I've also written to trading standards.

I did find a telephone number on their paypal account (paypal couldn't help me!)

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★☆☆☆☆

“just awful”

Written on: 17/06/2014 by faustona (2 reviews written)

this company is just terrible, never received my order and they are now ignoring my emails as I have requested refund… Read Full Review

Dodoubled's Response to faustona's Review

Written on: 11/07/2014

I've just written to BBC Watchdog, if we all work together we may actually get somewhere. It's heart braking not knowing if we'll ever be refunded?!

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★★★★★

“lets light the garden dear”

Written on: 12/06/2014 by 93McCann (1 review written)

we ordered a 2 pack of solar lights for our garden which fitted onto the fence,slightly apprehensive as they were quite cheap £18 and free delivery,but we shouldn't have worried,they are fab in fact so thrilled are we with them we have just ordered a second pair. I would highly recommend these lights if you want a lovely subtle beam of light shinning onto rocks,plants or even for a drive way… Read Full Review

Zigster2010's Comment

Written on: 09/07/2014

This sorry excuse for a company are a JOKE - They took our money delivered items that where faulty and now they will not collect them after 2 months of asking them 2 - also we have had 2 failed collections where myself and family members have taken days off for the items not to be collected. Do not make the same mistake we made, DO NOT USE THIS COMPANY !!!

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★★★★★

“Stress free shop”

Written on: 11/06/2014 by DamarisDavidson (1 review written)

Really easy site to use and efficient delivery. Really would recommend!… Read Full Review

Zigster2010's Comment

Written on: 09/07/2014

This sorry excuse for a company are a JOKE - They took our money delivered items that where faulty and now they will not collect them after 2 months of asking them 2 - also we have had 2 failed collections where myself and family members have taken days off for the items not to be collected. Do not make the same mistake we made, DO NOT USE THIS COMPANY !!!

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★★★★★

“Very pleased”

Written on: 06/06/2014 by agLeblanc463 (1 review written)

Overall fantastic. Couldn't find the products cheaper on any site. Delivery was prompt and items are great once received!… Read Full Review

Zigster2010's Comment

Written on: 09/07/2014

This sorry excuse for a company are a JOKE - They took our money delivered items that where faulty and now they will not collect them after 2 months of asking them 2 - also we have had 2 failed collections where myself and family members have taken days off for the items not to be collected. Do not make the same mistake we made, DO NOT USE THIS COMPANY !!!

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★★★★★

“Very recommendable site”

Written on: 02/06/2014 by 373Pennington (1 review written)

Was sceptical to use a less mainstream site than amazon etc. but was genuinely impressed with the service and products. Dispatched and delivered as promised, and impressed with quality of goods delivered… Read Full Review

Zigster2010's Comment

Written on: 09/07/2014

Poor customer service, faulty items and no refund - Please STAY AWAY FROM GALAXY STORES!!!

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