Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
3.5 / 5
63% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Galaxy Stores - www.galaxystores.co.uk

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Latest Reviews

★☆☆☆☆

“Warning Stay Away From Galaxy Stores”

Written on: 30/01/2015 by LucasLong264 (1 review written)

I ordered my item, a max 2 cube, on the 16th Jan 2015 and Galaxy stores were very efficient in taking my £36 from my bank. But that is where it stopped. I agree with others the website looks professional and encourages you to trust them with their claims. I wish I had done more research before ordering. I became concerned that I had not heard anything from Galaxy in regard to delivery date. I contacted them by email, as you are not allowed to phone them. A couple of days later a member of… Read Full Review

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★☆☆☆☆

“shocking website stay away!!!!!!!!”

Written on: 30/01/2015 by 12345nic (1 review written)

After ordering a fruit bowl on the 27/12/14 was told it was in stock and delivered in 1-3 days,waited over a weeks then I emailed them to say where was my item,to be told very sorry it hadn't come in on a delivery and would be going out on Thursday 9/1/15 and it would be sent out soon.i emailed again on the 19/1/15 they had been having a problem with the courier and was going to be sent on the Thursday 22nd. I waited till the following Monday to email again to check it had defiantly been sent… Read Full Review

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★★★★★

“prompt response”

Written on: 19/01/2015 by 107Devine (1 review written)

When a faulty fire arrived, the problem was resolved with speed and courtesy. Great service… Read Full Review

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★★★★★

“Very helpful customer service”

Written on: 16/01/2015 by Rylee269 (1 review written)

Had an order mix up and was dealt with very quickly, very happy with the products and will use to buy again. Thank you Galaxy stores… Read Full Review

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★★★★★

“Great customer service”

Written on: 15/01/2015 by Falboy (1 review written)

Over the Christmas period I have had many issues with broken items and the service I have received when trying to return or exchange in most cases has been very poor. This was not the case with Joshua Collier from Galaxy Stores. My son receive the gift of an easel and one part was broken on arrival. After a few, very polite emails, my new part was sent out. No issues around me not being the purchaser etc. While I am yet to construct the easel, I am sure if I have any further issues, Joshua… Read Full Review

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★★★★★

“Very solid wardrobe”

Written on: 07/01/2015 by honchy.nick (1 review written)

I have been highly impressed with my purchase from these guys. I ordered their Canberra oak wardrobe which was at a very discounted price. The order was confirmed and processed quickly. For such a large item, I was surprised how quick and easy the delivery was. I have a feeling this robust bit of furniture will last a very long time! I would thoroughly recommend galaxystores.co.uk! Great from start to finish! … Read Full Review

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★★★★★

“Superb site!”

Written on: 07/01/2015 by emma.parker456 (1 review written)

Everything about the service recieved from galaxystores was great! It was easy to find the chairs I was looking for and quickly clicked through to order. They were in stock and with free delivery! All arrived on time and in great condition. Highly recommendable to others! Thank you… Read Full Review

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★★★★★

“High quality furniture!”

Written on: 06/01/2015 by aitkenh (1 review written)

Got a sofa from galaxystores.co.uk which is perfect. The description on the site was spot on. Really top quality leather and comfortable. The process was surprisingly simple too. The delivery people were helpful and kept me informed. Highly recommendable! … Read Full Review

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★★★★★

“Fantastic”

Written on: 06/01/2015 by jamiedean34 (1 review written)

I would highly recommend galaxystores after having a successful delivery of great quality furniture! No problems whatsoever, the process was really quick and simple. … Read Full Review

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★★★★★

“Great!”

Written on: 06/01/2015 by pokadot65 (1 review written)

Easy to use site that had what I was looking for. Order process was quick and simple with the delivery arriving on time and in good condition. … Read Full Review

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★☆☆☆☆

“False advertising of estimated delivery and Not...”

Written on: 05/01/2015 by Barkermw305 (1 review written)

Ordered an item off here 18th December for Christmas delivery to get our new house sorted, it stated delivery would be 1-2 days. Heard nothing from the company about any delayed delivery but they have happily taken our money. Have emailed a few times with quick response but unfortunately never got a straight answer on a delivery date. Have emailed to see about a refund but surprisingly have had NO REPLY and conveniently they are not contactable by phone. Would not recommend this website as it… Read Full Review

Sujata.kerai's Comment

Written on: 12/01/2015

I am still waiting for a refund and it's been 4 weeks. There is a facebook page dedicated to Their bad customer service which suggests to report to watchdog and Edinburgh trading standards this is what I am doing maybe if we get enough people doing it this week someone will do something about them

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Samantha1509's Comment

Written on: 13/01/2015

Hi there,
My item actually arrived but it was in an appalling state. All smashed corners and in no fit state to be assembled. I am currently in the process of getting a refund but unsure if I will after reading all the feedback. I will be willing to support you and share my experience with dealing with this company. Its so upsetting.

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★★★★★

“Really good”

Written on: 30/12/2014 by gettybay (1 review written)

Great site with a lot of discounted furniture. Delivery and service spot on. Will be using the site again… Read Full Review

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★★★★☆

“Large furniture item”

Written on: 22/12/2014

Just received my gorgeous carved, solid mahogany bedstead from Galaxy. Had to wait until the bed was back in stock which would be some weeks so contacted Galaxy at intervals for updates. Their customer service staff always replied very promptly and courteously to tell me the latest information on my order. The courier who delivered the bed was delightful -he helped me to unpack it to check on delivery as Galaxy advised-the bedframe was perfect-not a mark on it. He did not make me feel rushed in… Read Full Review

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★★★★★

“Excellent service and fast delivery”

Written on: 22/12/2014 by Scarletts206 (1 review written)

Very happy with the service and delivery times from Galaxy Stores. This is my second order from Galaxy and both have been processed and completed with excellent customer services. The first order was for bulky furniture which was delivered on the correct date. The second order was placed just before Christmas and they still managed to arrange the delivery for the next day so I could have everything in time for Christmas. The staff are always friendly and accommodating and the online chat is… Read Full Review

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★★★★★

“Great service and great product”

Written on: 16/12/2014 by Mandlebars (1 review written)

Package arrived very quickly and is a great product. Very happy with the service and would definately use again! Best price found online as well. Thanks!… Read Full Review

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★★★★☆

“Happy with purchase, would recommend”

Written on: 15/12/2014 by AshtynPeterson476 (1 review written)

I ordered the item a couple of months ago and was immediately informed that it was not available until the end of Nov. I was offered a refund but chose to wait as I did not need it in a hurry and Galaxy were much cheaper than other websites. Throughout the wait period, the customer sales reps were happy to respond to my queries about the date and I was kept informed. There were a few issues about the final delivery date (hence the 4 stars rather than 5) but this was probably as much to do with… Read Full Review

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★☆☆☆☆

“My Recent Order - 100027267 - ”

Written on: 14/12/2014 by ASHMAN1962 (1 review written)

I'll start this sad tell at beginning, Item ordered in November 2014 and there web site stated in stock at time of order, when i enquired about delivery, they told me it will not be in there stock for a week. A week later they told the table and chairs that i ordered had come into there stock damaged and they would not get another table and chairs for another week. Then out of the blue, i recieved an e-mail stating that my order would be delivered on Monday 8/12/14 before 5pm, HOORAY i here… Read Full Review

Sujata.kerai's Response to ASHMAN1962's Review

Written on: 12/01/2015

I am still waiting for a refund and it's been 4 weeks. There is a facebook page dedicated to Their bad customer service which suggests to report to watchdog and Edinburgh trading standards this is what I am doing maybe if we get enough people doing it this week someone will do something about them

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★☆☆☆☆

“Easily the worst on-line buying experience ever!...”

Written on: 12/12/2014 by SteveP73 (1 review written)

Like many many others I was taken in by the professional looking site, the very competitive pricing and the promise of 1-3 day delivery. From start to finish my experience of Galaxy Stores is horrendous. I bought a TV unit from them on the 31st of October. 3 days later I was e-mailed to say it is out of stock and would I accept an alternative item. This I declined – of course. I was eventually told the item would be back in stock and despatched on the 27th of Nov. After this date passed I… Read Full Review

Sujata.kerai's Response to SteveP73's Review

Written on: 12/01/2015

I am still waiting for a refund and it's been 4 weeks. There is a facebook page dedicated to Their bad customer service which suggests to report to watchdog and Edinburgh trading standards this is what I am doing maybe if we get enough people doing it this week someone will do something about them

Reply to this comment
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★★★★☆

“Florence daybed”

Written on: 09/12/2014 by Axels48 (1 review written)

Ordered a daybed -several of the slats were not very good quality +cracked, so contacted the company. Good communication +prompt responses, new slats sent out which were much better quality. Helpful staff… Read Full Review

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★★★★☆

“Florence daybed”

Written on: 09/12/2014 by Axels48 (1 review written)

Ordered a daybed -several of the slats were not very good quality +cracked, so contacted the company. Good communication +prompt responses, new slats sent out which were much better quality. Helpful staff… Read Full Review

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