Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
3.4 / 5
232
62% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Galaxy Stores - www.galaxystores.co.uk - Ask a question now

Media Gallery for Galaxy Stores - www.galaxystores.co.uk

Galaxy Stores - www.galaxystores.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Be very careful”

Written on: 29/06/2015 by Caleby200 (1 review written)

I am surprised by the number of positive reviews on this site given other sites and our own experience. Ordered 1k of garden furniture in May and was told it was in stock with 2-3 weeks delivery. Communication, E Mail only, was great and staff helpful. Once we exceeded the delivery date and were 5 weeks on communication either ground to a halt or we had curt responses, only 1 staff member apologized for the continued delay. We were offered alternatives and even had a long E Mail about could a… Read Full Review

Report this review
★☆☆☆☆

“No product refused refund”

Written on: 29/05/2015 by Mcbarnes (1 review written)

Product was delivered and signed for despite me being at work that day! Emailed them to advise this and that I hadn't received the item. I was told they have delivered and won't provide replacement or refund. Emails I received were very rude! I am now out of Pocket £35 and they won't give manager name or complaint to get my money back. NEVER USE THIS COMPANY… Read Full Review

Report this review
★☆☆☆☆

“Don't touch with a barge pole”

Written on: 19/05/2015 by MelB15 (1 review written)

I bought an £85 chimenea advertised on Galaxy Stores website. After I paid I got an email to say they did not have it in stock (even though it said in stock on the Galaxy Stores website) and would I like to choose an alternative. I said no, I'd like a refund. I got another email straight back asking me if I was sure, and wouldn't I just like to look at their other stock as I would be unlikely to find the same item elsewhere (not true, have bought from another store very easily)? I still said… Read Full Review

Report this review
★★★★★

“Really Delighted”

Written on: 27/04/2015 by 51Palmer (1 review written)

From the wonderful delivery service, to the extremely helpful attention to minute detail by your Customer Service Department,was much more than I had expected. Thank you so very much. Well done to everyone concerned… Read Full Review

Report this review
★☆☆☆☆

“Worst internet store EVER!”

Written on: 02/04/2015 by McCallum467 (1 review written)

I recently ordered a bed from this company, the money was taken out of my visa account straight away. I have not received the bed, I contacted them 3 times through the "contact us" on the website, no reply at all. I then directly emailed them and received 2 "we will get back to you within 24hrs emails" and nothing else. They do not have a contact number and the online web chat is a lie as it doesn't exist. I now have to wait a few more days before Visa will take up a dispute case. DO… Read Full Review

Report this review
★☆☆☆☆

“Appalling store and service”

Written on: 26/03/2015 by Lonz (1 review written)

Really would recommend not using Galaxy Stores. The service we received was awful. They have no telephone number. They only reply to emails if you are looking to buy the item. Once bought the customer service plummets. They lied to me about the item I bought - said it was flat packed and it was clearly not. They didn't deliver in the timeframe stipulated. In fact I don't know if they were going to send us our item at all if I hadn't chased them for it. The item looks cheap - I guess it wasn't… Read Full Review

Report this review
★☆☆☆☆

“AVOID AT ALL COSTS!!!!”

Written on: 24/03/2015

After ordering and paying for a bed through Galaxy Stores, I received a dispatch notification a few days later... Great I thought, but sadly nothing arrived! I contacted their 'customer services' dept and was told that it was dispatched but they refused to give me a tracking number to chase it down with the courier company. Something didn't seem right so I called the courier company myself to be informed that they had received nothing from Galaxy stores. After confronting this company, I was… Read Full Review

Report this review
★☆☆☆☆

“AVOID! AVOID! AVOID!”

Written on: 11/03/2015 by vicky2828 (1 review written)

I purchased some Christmas lights from Galaxy Stores before Christmas 2013, they did not deliver them to me until January 2014! So I had no choice but to put them in my loft until the next Christmas. When I put them in the ground they intermittently didn’t work and were worse after rain, and where so flimsy they blew over in the slightest of winds. Completely not fit for purpose.  I contacted Galaxy Stores immediately, and they said they would collect them…. Then after chasing this… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 10/03/2015

A first time customer of Galaxy Stores, I ordered a Lloyd Loom armchair and cushion via their website as they had the most competitive price. I'm absolutely delighted with my purchases. Originally I ordered the armchair in grey but received contact from Galaxy Stores apologizing that it was in fact out of stock. I opted to change to a cream colour which was available and I'm so glad i did as I think it looks even better than the grey would have! Initially I was concerned by some of the… Read Full Review

Report this review
★★★☆☆

“Turned out well in the end ”

Written on: 08/03/2015 by Cross1960 (1 review written)

I ordered a table through Galexy Stores with the delivery being 3-5 working days, I emailed the company after the the table had not arrived. I had a response within 24hrs but became concerned as they said it had not even been dispatched yet. After a few more emails over the next few days I still could not get any answers to specific questions & so decided to look online at the companies reviews which left me even more concerned. I then decided look further into where the company and its… Read Full Review

Report this review
★☆☆☆☆

“Ordered a bed. Took my money, gave me the wrong...”

Written on: 04/03/2015 by 424Burgess (1 review written)

Ordered a bed. Took my money, gave me the wrong delivery date. item was delivered in awful condition. once opened the bed had been smashed (all the framing inside the headboard was actually smashed apart, side boards were broken and fabric actually slashed!! who sends stuff out like that?! I could not believe it. Tried to contact Galaxy Stores - no "online chat" as they claim, it simply doesn't exist - no number to call which is just bad service- and responses to emails are unbelievable!!! they… Read Full Review

Report this review
★☆☆☆☆

“Seemed like good service until attempted return of goods”

Written on: 26/02/2015 by craigci05 (1 review written)

My initial impressions of Galaxy Stores was actually pretty good, I had ordered a TV unit for about £600, they took payment but then informed me they didn't actually have the item in stock, long story short I ordered in Oct and received the item in January, they even gave me a 30 quid discount when a rival store had the item cheaper during this time. The initial issue was that the TV unit had arrived damaged and I immediately sent Galaxy Stores an email and provided pictures, they offered a… Read Full Review

Report this review
★★★★☆

“Good Comms”

Written on: 24/02/2015 by ParkerHackett (1 review written)

Received the wrong item, but all resolved via emails with Customer Services.. Thanks Joshua… Read Full Review

Report this review
★★★★★

“Incredible service!”

Written on: 23/02/2015 by markhenderson71 (1 review written)

I'm totally impressed with the service I received from galaxystores! We went on the site to order a new desk and were firstly impressed with the wide range of desks and discounted prices! In the end we chose the Camden Double Pedestal Desk which seemed attractive and solid. We took delivery of the desk today and it is great! The delivery was simple too with a message to tell us when it would arrive, saving us hanging about the house all day. The desk has a great wooden top which is a nice… Read Full Review

Report this review
★★★★★

“Great”

Written on: 19/02/2015 by tamzin68 (1 review written)

I would really recommend galaxystores.co.uk. I ordered a new office chair, Bentwood fabric swivel chair & footstool in great dogtooth end of last week. The chair has arrived in the 4 working days quoted and it look amazing! Superb quality product for the price, very happy! The chair and stool both seem well made and are very comfy. I will be using the site again next time I'm looking for furniture for sure. … Read Full Review

Report this review
★☆☆☆☆

“Compulsive liar”

Written on: 19/02/2015 by MrsClaireS (1 review written)

Purchased my son a bed with the promise of 1-3 days delivery..order confirmation came through straight away. Status of my order after 3 days was 'back order' and no dispatch email until the 4th day after I complained. Email didn't contain tracking info but a promise of a courier call from UPS. When asked for a tracking number I was told they don't provide them off short deliveries. I then contacted UPS directly which told me I had no parcel coming to the address and said that they provide there… Read Full Review

Report this review
★★★★☆

“I always speak as I find!”

Written on: 18/02/2015 by Jumoff (3 reviews written)

I ordered a mirror from Galaxy at a good price compared to other online furnishing shops. The first was broken on delivery (I suspect the courier) hence I did not accept. After writing to Galaxy I swiftly had a reply and another dispatched within a a week. The item was intact and perfect. Their communication is excellent and the transaction went very smoothly. I cannot fault this firm. The emails I had were very informative. My intention is to order further goods in the near future. By this… Read Full Review

Report this review
★☆☆☆☆

“Avoid Purchasing From Here.”

Written on: 12/02/2015 by McFarland229 (1 review written)

Wish I had read other reviews before purchasing the following 2 orders from Galaxy Stores: Order 100031804 (placed on 27 January 2015)Verona Rustic Solid Oak Open Tall Bookcase and Order 100031805 (placed on 27 January 2015)Verona Rustic Oak Low Unit. The website looks professional, the price of goods reasonable; with next day free delivery. Ordered online - all went smoothly - instant emails confirming orders. Next day, emails received confirming despatch - excellent I thought - so simple… Read Full Review

Report this review
★☆☆☆☆

“If they dont have the item, they wont give your money...”

Written on: 11/02/2015 by rachaelcook86 (1 review written)

Myself and my partner ordered two items from Galaxy on 27th Dec 2014, a bed and a dressing table. The bed arrived promptly in which we were very pleased and thought everything would go smoothly but then we were informed that the dressing table would not be in stock until April 2015. This was not suitable for us so we asked for a refund on the dressing table worth £321. Since we asked for our money back as the item was no longer available we have heard no response from Galaxy and no refund… Read Full Review

Galaxystorescustomersupport's Response to rachaelcook86's Review

Written on: 17/02/2015

Dear Customer,

Thank you very much for taking the time to write us a review and we can only apologise for the inconvenience caused by your order being out of stock.

We hope this has now been resolved and the refund issued to yourself, if not please do let us know via email and we can arrange that straight away for you.

Kind Regards

The Galaxy Stores Customer Support Team

Reply to this comment

Rachaelcook86's reply to Galaxystorescustomersupport's Comment

Written on: 18/02/2015

Customer support team.

No we have not received our refund. We checked our account today and there has been no refund issued back onto our credit card.
Please can you do this immediately and let me know as soon as this has been put through, as you can imagine I no longer have trust in this company and therefore would like to know every step rather than going round and round chasing for answers.

If i do not hear back I will keep posting negative reviews until our money has been paid back and as I have said we are also chasing this with the help of our credit card company.

I will also email this to your customer support team again so that it is understood.

Regards

Reply to this comment

Skpa's Response to rachaelcook86's Review

Written on: 04/03/2015

You are not alone , I ordered a dining set a year ago , they took the money did not deliver on time have never come back to collect it despite many promises and did not refund me as promised and ignored all contact since the last promise of a refund last year. I reported them to Trading Standards.

Reply to this comment

Skpa's reply to Skpa's Comment

Written on: 04/03/2015

I meant to say the reason I wanted a refund is the dining table was faulty and collapsed

Reply to this comment

Rachaelcook86's reply to Skpa's Comment

Written on: 04/03/2015

It is ridiculous that they are able to get away with this behavior! We still have not recieved our refund either, and are still going through with the credit card company to get it back.
Sorry to hear about your situation too as it is a lot of money and not fair what so ever. They should be closed down and not allowed to sell!

Reply to this comment
Report this review Read 5 Comments
★★★★★

“Excellent Service”

Written on: 09/02/2015 by Mills455 (1 review written)

Ordered an Olivia mirror which was nearly half price on Galaxy Stores compared to the high street. The Galaxy web site was easy to use with no nasty surprises involving additional costs when checking out. I was a bit apprehensive after reading the reviews but my experience was excellent. They communicated well throughout and responded to my e-mails queries within minutes. They kept their promises on delivery and their courier even gave me an exact delivery slot which was excellent. All in all… Read Full Review

Galaxystorescustomersupport's Comment

Written on: 17/02/2015

Dear Customer,

Thank you very much for taking the time to write us a review.

We are glad you had a pleasant experience with us and we hope to hear from you again soon.

Kind Regards

The Galaxy Stores Customer Support Team

Reply to this comment
Report this review Read 1 Comment
overview