Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
3.3 / 5
238
60% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Trading Standards: Galaxystores Ltd, a trader based in Edinburgh is under criminal investigation by Trading Standards Scotland. We are investigating several issue including alleged fraud, failure to deliver goods, delivery of damaged goods, failure to provide a refund, delay in providing a refund and other consumer related issues. If you have been a victim of such online activity AND reside in Scotland, please contact our Cybercrime Investigator on the following email address, mark.mccluskey@eastrenfrewshire.gov.uk.
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Latest Reviews

★☆☆☆☆

“Do Not Order From Galaxy Stores”

Written on: 30/07/2015

Ordered item, paid, in stock, 2-7 days free delivery, no delivery, item no longer on website, status now dispatched. Many email enquiries later, now replies from customer service stopped. Requested refund, no reply, no refund. Now using legal means to get my money back through my credit card company. Would not recommend anyone uses this website. Website is good easy to buy but all style over substance. Wish I had seen the multitude of adverse reviews online before I tried to buy with Galaxy… Read Full Review

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★☆☆☆☆

“SHAMBOLIC SERVICE”

Written on: 21/07/2015 by ClayWells (1 review written)

I ordered 2 photo frames which arrived broken and obviously not fit for purpose. I contacted them immediately to request a refund and a week later and no response to emails and what a surprise they don't have a contact number!! I contacted them via their website which says you can expect a response in 24 hours, days later and still no response. DO NOT ORDER ANYTHING FROM THIS COMPANY POOR QUALITY PRODUCTS AND GO AWOL WHEN IT COMES TO A REFUND BUT TAKE YOUR MONEY IMMEDIATELY!… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 11/07/2015 by AppleBob (2 reviews written)

Ordered my item over a month ago, heard nothing for two weeks so emailed them, got a standard "we have received your email" reply. Shortly after I got a dispatch notification. Now another three weeks later there are no replies to emails and still no arrival. They boast about online chat help, it doesn't exist. They show testimonials of great service, I see no evidence to support them. DO NOT USE GALAXY STORES… Read Full Review

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★☆☆☆☆

“Terrible service! Had to seek legal action.”

Written on: 09/07/2015 by CallmeMatt (1 review written)

I ordered a BBQ for £103. It arrived very damaged. I returned it and they didn't give me a refund. I am going to have to start a claim through the court. … Read Full Review

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★☆☆☆☆

“Very quick to charge, haven't yet delivered”

Written on: 08/07/2015 by AveriStephens (1 review written)

I ordered an item which said 2-5 days delivery. A month later I still haven't heard anything about the new estimated delivery and the only reply I ever got to my e-mails was a generic copy-paste identical email saying they will look into it. When I emailed asking for actual info instead of the generic reply I haven't heard back. A month and 6 emails later, I still haven't heard back from them. If they can't deliver as promptly as they claim they shouldn't be charging straight away. I now have… Read Full Review

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★☆☆☆☆

“Disgusting service - won't refund my money they owe”

Written on: 07/07/2015 by 205Castro (1 review written)

DO NOT SHOP HERE! - I have never experienced such shocking service. I ordered an item of garden furniture after emailing to check they had it in stick. They took my money £1000 and then emailed to say they diod not have the item in stock after all. That was 8 weeks ago and they won't refund me. Having to take legal action… Read Full Review

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★☆☆☆☆

“Be very careful”

Written on: 29/06/2015 by Caleby200 (1 review written)

I am surprised by the number of positive reviews on this site given other sites and our own experience. Ordered 1k of garden furniture in May and was told it was in stock with 2-3 weeks delivery. Communication, E Mail only, was great and staff helpful. Once we exceeded the delivery date and were 5 weeks on communication either ground to a halt or we had curt responses, only 1 staff member apologized for the continued delay. We were offered alternatives and even had a long E Mail about could a… Read Full Review

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★☆☆☆☆

“No product refused refund”

Written on: 29/05/2015 by Mcbarnes (1 review written)

Product was delivered and signed for despite me being at work that day! Emailed them to advise this and that I hadn't received the item. I was told they have delivered and won't provide replacement or refund. Emails I received were very rude! I am now out of Pocket £35 and they won't give manager name or complaint to get my money back. NEVER USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Don't touch with a barge pole”

Written on: 19/05/2015 by MelB15 (1 review written)

I bought an £85 chimenea advertised on Galaxy Stores website. After I paid I got an email to say they did not have it in stock (even though it said in stock on the Galaxy Stores website) and would I like to choose an alternative. I said no, I'd like a refund. I got another email straight back asking me if I was sure, and wouldn't I just like to look at their other stock as I would be unlikely to find the same item elsewhere (not true, have bought from another store very easily)? I still said… Read Full Review

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★★★★★

“Really Delighted”

Written on: 27/04/2015 by 51Palmer (1 review written)

From the wonderful delivery service, to the extremely helpful attention to minute detail by your Customer Service Department,was much more than I had expected. Thank you so very much. Well done to everyone concerned… Read Full Review

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★☆☆☆☆

“Worst internet store EVER!”

Written on: 02/04/2015 by McCallum467 (1 review written)

I recently ordered a bed from this company, the money was taken out of my visa account straight away. I have not received the bed, I contacted them 3 times through the "contact us" on the website, no reply at all. I then directly emailed them and received 2 "we will get back to you within 24hrs emails" and nothing else. They do not have a contact number and the online web chat is a lie as it doesn't exist. I now have to wait a few more days before Visa will take up a dispute case. DO… Read Full Review

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★☆☆☆☆

“Appalling store and service”

Written on: 26/03/2015 by Lonz (1 review written)

Really would recommend not using Galaxy Stores. The service we received was awful. They have no telephone number. They only reply to emails if you are looking to buy the item. Once bought the customer service plummets. They lied to me about the item I bought - said it was flat packed and it was clearly not. They didn't deliver in the timeframe stipulated. In fact I don't know if they were going to send us our item at all if I hadn't chased them for it. The item looks cheap - I guess it wasn't… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!!!”

Written on: 23/03/2015

After ordering and paying for a bed through Galaxy Stores, I received a dispatch notification a few days later... Great I thought, but sadly nothing arrived! I contacted their 'customer services' dept and was told that it was dispatched but they refused to give me a tracking number to chase it down with the courier company. Something didn't seem right so I called the courier company myself to be informed that they had received nothing from Galaxy stores. After confronting this company, I was… Read Full Review

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★☆☆☆☆

“AVOID! AVOID! AVOID!”

Written on: 11/03/2015 by vicky2828 (1 review written)

I purchased some Christmas lights from Galaxy Stores before Christmas 2013, they did not deliver them to me until January 2014! So I had no choice but to put them in my loft until the next Christmas. When I put them in the ground they intermittently didn’t work and were worse after rain, and where so flimsy they blew over in the slightest of winds. Completely not fit for purpose.  I contacted Galaxy Stores immediately, and they said they would collect them…. Then after chasing this… Read Full Review

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★★★★★

“Excellent Service”

Written on: 10/03/2015

A first time customer of Galaxy Stores, I ordered a Lloyd Loom armchair and cushion via their website as they had the most competitive price. I'm absolutely delighted with my purchases. Originally I ordered the armchair in grey but received contact from Galaxy Stores apologizing that it was in fact out of stock. I opted to change to a cream colour which was available and I'm so glad i did as I think it looks even better than the grey would have! Initially I was concerned by some of the… Read Full Review

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★★★☆☆

“Turned out well in the end ”

Written on: 08/03/2015 by Cross1960 (1 review written)

I ordered a table through Galexy Stores with the delivery being 3-5 working days, I emailed the company after the the table had not arrived. I had a response within 24hrs but became concerned as they said it had not even been dispatched yet. After a few more emails over the next few days I still could not get any answers to specific questions & so decided to look online at the companies reviews which left me even more concerned. I then decided look further into where the company and its… Read Full Review

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★☆☆☆☆

“Ordered a bed. Took my money, gave me the wrong...”

Written on: 04/03/2015 by 424Burgess (1 review written)

Ordered a bed. Took my money, gave me the wrong delivery date. item was delivered in awful condition. once opened the bed had been smashed (all the framing inside the headboard was actually smashed apart, side boards were broken and fabric actually slashed!! who sends stuff out like that?! I could not believe it. Tried to contact Galaxy Stores - no "online chat" as they claim, it simply doesn't exist - no number to call which is just bad service- and responses to emails are unbelievable!!! they… Read Full Review

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★☆☆☆☆

“Seemed like good service until attempted return of goods”

Written on: 26/02/2015 by craigci05 (1 review written)

My initial impressions of Galaxy Stores was actually pretty good, I had ordered a TV unit for about £600, they took payment but then informed me they didn't actually have the item in stock, long story short I ordered in Oct and received the item in January, they even gave me a 30 quid discount when a rival store had the item cheaper during this time. The initial issue was that the TV unit had arrived damaged and I immediately sent Galaxy Stores an email and provided pictures, they offered a… Read Full Review

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★★★★☆

“Good Comms”

Written on: 24/02/2015 by ParkerHackett (1 review written)

Received the wrong item, but all resolved via emails with Customer Services.. Thanks Joshua… Read Full Review

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★★★★★

“Incredible service!”

Written on: 23/02/2015 by markhenderson71 (1 review written)

I'm totally impressed with the service I received from galaxystores! We went on the site to order a new desk and were firstly impressed with the wide range of desks and discounted prices! In the end we chose the Camden Double Pedestal Desk which seemed attractive and solid. We took delivery of the desk today and it is great! The delivery was simple too with a message to tell us when it would arrive, saving us hanging about the house all day. The desk has a great wooden top which is a nice… Read Full Review

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