Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
3.1 / 5
52.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Galaxy Stores - www.galaxystores.co.uk

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Latest Reviews

★☆☆☆☆

“Would of put 0 stars if I could”

Written on: 18/09/2014

This company are ridiculous, ordered a dog collar, 2 weeks went by no order received, took me another week just to receive a reply to my email. Their excuse "order has got attached to another order we will send you another one". 1 week later dog collar finally arrives to be what can only be some cheap tat you could easily get off the market for £3 not £10 which is what I paid. Then we have to pay our own postage to return the item - 2 weeks later no refund, email again and eventually I… Read Full Review

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★☆☆☆☆

“ avoid”

Written on: 17/09/2014 by alexstephens (1 review written)

We contacted them before we purchased to confirm they had stock, they said yes so we ordered, straight away we got an email saying it wasn't in stock. Great!. we asked for a refund and they talked us into waiting for stock. That was 1 month ago. twice when we have chased they have fobbed us off by saying the furniture was out for delivery but it never arrived. Today we asked for our money back again and have yet to receive any acknowledgement at all. Do not use or you WILL be sorry. They… Read Full Review

Ferryhill's Response to alexstephens's Review

Written on: 18/09/2014

Ordered sideboard back in June after being assured item was in stock for immediate delivery.We were repeatedly fobbed off when we chased order. Finally took delivery one week ago. Item was very poorly packed and smashed beyond repair.Doors were off and broken, top was scratched and chipped. The furniture was just scrap.One week later, despite several e mails, we still have not been offered a refund. I have asked the question, am i getting a refund?, in every e mail but they still have not confirmed, other than saying that our details have been passed to the accounts department. We have contacted Edinburgh trading standards, who seemingly hold a file on this company and also Barclaycard Be warned, know who you are dealing with.

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★★★★★

“Top furniture!”

Written on: 16/09/2014 by 1946Adams (1 review written)

Site, delivery, service etc. were great but most importantly, the quality of the products I bought is wonderful. Very pleased and will definitely be using in the future… Read Full Review

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★★★★★

“Really great!”

Written on: 16/09/2014 by grantwatson356 (1 review written)

Will certainly be recommending this site to everyone! The cabinet I was looking at was in stock and so ordered expecting some complications with delivery etc. but it was fantastic! Arrived on time and is an excellent piece of furniture! Great, thanks!… Read Full Review

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★★★★☆

“great customer service”

Written on: 09/09/2014 by RosaLeslie177 (1 review written)

I had problems with delivery as stock was out. When goods finally arrived they were not what I wanted. The customer support throughout was brilliant and they credited my account promptly… Read Full Review

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★★★★☆

“Problem resolved satisfactory”

Written on: 09/09/2014 by Mitchellv40 (1 review written)

My query was answered & the staff member ensured that all my questions were answered… Read Full Review

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★★★★★

“A Great Experience”

Written on: 08/09/2014 by Chaplinsmum (1 review written)

Nothing was too much trouble and my item was excellent quality. Very impressed with the price of the item compared to other firms and the bonus was the speediest of free deliveries. Highly recommend… Read Full Review

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★★★★★

“Good site”

Written on: 04/09/2014 by lilyhendry555 (1 review written)

Products were just what I wanted and delivery was as they said. Ordering as it should be! … Read Full Review

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★★★★★

“Fantastic!”

Written on: 04/09/2014 by 295Wooten (1 review written)

Really impressed with the efficiency and ease of use from this site. Would definitely be using again and recomending to everyone!… Read Full Review

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★☆☆☆☆

“Avoid at ALL COSTS!!!!!!”

Written on: 04/09/2014 by Sk8rmom (1 review written)

These people are refusing to accept something for return and driving me crazy. DONT Buy anything here. If it isn't right, they'll make up every excuse in the book so you can't return it. RUN away from this site!!!!!!… Read Full Review

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★★★★★

“Garden Norlog Planters”

Written on: 02/09/2014 by Haydenjt12 (1 review written)

Arrived in two days. Successfully assembled first planter but with second found that right and left half logs had been cut identically so couldn't get any further. E-mailed Galaxy with the problem who telephoned me back and I received two new logs within one working day. Second planter successfully assembled… Read Full Review

Mattjess's Comment

Written on: 02/09/2014

If you dare to leave this company a 1 star review they have it removed & you have to prove evidence to the Review Centre in order for them to reinstate. Suspect something is going on with the 5 star reviews, check out moneysavingexpert Galaxy Stores reviews before buying from this atrocious company & especially check out the 1 star reviews that have been reinstated.

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★☆☆☆☆

“Fobbed off for 3 months”

Written on: 29/08/2014

Ordered 3 items, 1 delivered. Gave them 3 months to get the remaining items. They then went quiet and stopped responding to mails and live chat requests. Shop with these guys at your own peril!… Read Full Review

Mattjess's Comment

Written on: 29/08/2014

I sympathise with you, I was a customer of Galaxy Stores & have been appalled by their lies & deceit, I left my review two days ago & received an email saying the company had asked for my review to be withdrawn, the Review Centre asked if I wanted to keep my original review on I had to produce evidence of the emails & live chat (which I provided yesterday). They emailed today to say my review has been reinstated. This has happened many times & yours will probably be removed tomorrow. Galaxy Stores then rely on you not replying to the email. We cannot let this company win with there bullying tactics.

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★★★★★

“After sales service ”

Written on: 28/08/2014 by Hrley (1 review written)

dealt with my request very promptly. Thank you. Clare … Read Full Review

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★★★★★

“Excellent Website”

Written on: 28/08/2014 by loisfranxhi (1 review written)

I came across Galaxy Stores for some dining chairs that I had been looking at on various websites, and they were the cheapest. The chairs are good quality and were delivered really quickly. Very pleased with the customer service. … Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with.”

Written on: 27/08/2014

I ordered a computer table in July, after several emails & live chat I was told time and time again that the fault was with City Link as they hadn't collected the item from the warehouse after contacting City Link I was informed that didn't collect from Galaxy Stores. I decided after several more emails & live chat to ask them to cancel my order & refund my money, from ordering the item to actually getting a refund (after telling them I was going to inform Trading Standards & write to Watchdog)… Read Full Review

Mattjess's Comment

Written on: 30/08/2014

Suspect the five stars are reviews Galaxy Stores leave so the 1 star reviews go down the list, funny how no five star reviews are left on weekends only weekdays when they are open.

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★★★★★

“Excellent service overall”

Written on: 27/08/2014 by Joemcp57 (1 review written)

Having bought from Galaxy stores several times from small to large items never once has there been an issue. Great website to use and delivery spot-on!… Read Full Review

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★★★★☆

“Easy, good price, good customer service.”

Written on: 25/08/2014 by Shellaboo (1 review written)

Purchased a silver bedside cabinet, exactly what I was looking for, there was a great choice on the website. Received confirmation email but then didn't hear anything for over a week so emailed customer support. They quickly replied stating they would look straight into it. Two days later received my order. Packaged well. Looks really nice, am really pleased. Will definitely use this site again, great choice and good prices… Read Full Review

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★★★★★

“Easy and professional!”

Written on: 17/08/2014 by qiMcClellan446 (1 review written)

Highly impressed overall. Simple to use website and ordering. Great communications then delivered as expected. Would happily recommend Galaxystores to anyone!… Read Full Review

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★★★★★

“Excellent Delivery Service”

Written on: 13/08/2014 by hmRooney404 (1 review written)

On line chat staff were very helpful and responded very quickly. Delivery was super fast. Thank you… Read Full Review

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★★★★★

“Customer service as it should be”

Written on: 11/08/2014 by TimRiley (1 review written)

We recently ordered a playhouse for our daughter. Once it was assembled it didn't look right. There was a gap between the door frame and the door. The smarter amongst you will immediately know why. I'm afraid I didn't and fired off a grumpy email to Galaxy, together with pictures of the offending gap. They responded very quickly -- and politely -- explaining that the gap was there so that our three year-old didn't trap her fingers in the door. Of course. So thank you Galaxy for the quick… Read Full Review

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