Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
3.3 / 5
59% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Galaxy Stores - www.galaxystores.co.uk

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Latest Reviews

★★★☆☆

“Torn Box”

Written on: 21/10/2014 by awellsby (1 review written)

We ordered a mirror. It turned up loose in a box that was crushed and torn open in places. We were very nervous about peeling off the protective plastic coating, as there were a few digs in it and some may have been through to the product. However with the excellent support that we got from the support desk we got over this and the product was in perfect condition. A big thanks to the support desk person involved… Read Full Review

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★★★★★

“Exceptional customer service”

Written on: 21/10/2014

Very impressed by our first experience with this store. Ordering was straightforward with an unexpected discount for ordering 2 items. I was offered a delivery date of my choosing within 90 minutes of my order being acknowledged with my first choice being only 3 working days away. Delivery, which was free, was on the day chosen. Couldn't have wanted for better service… Read Full Review

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★★★★★

“Very efficient service!”

Written on: 20/10/2014 by 392McCallum (1 review written)

Really happy with the products and service received here. Thoroughly impressed how swiftly my purchases were processed and delivered. Great… Read Full Review

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★★★★☆

“Good online store”

Written on: 20/10/2014 by laura27proudfoot (1 review written)

Great site for an alternative to big name stores. Same service and great products you'd expect from anywhere else!… Read Full Review

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★★★★☆

“A happy ending”

Written on: 17/10/2014 by dfLancaster235 (1 review written)

My Canterbury chest of drawers went missing at first, but Galaxy helped, communicating well with me by email and sorted out the problem, so that in timely fashion it arrived looking very good sturdy and well made. A good small size to use as storage next to the bed, where it acts as the bedside chest as well… Read Full Review

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★★★★★

“Shopping at Galaxy Stores”

Written on: 17/10/2014

I am extremely pleased with the item which was dispatched within the stated timeframe. The support from customer services was also excellent and I would recommend the product to anyone. Well done guys… Read Full Review

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★★★★☆

“Lovely furniture”

Written on: 12/10/2014 by Karissae361 (1 review written)

Very pleased with furniture. Was a bit apprehensive at first as I was expecting to receive the items within 7 days, but after emailing customer service they explained that the days were working days and not to count weekends. Although they do not have a phone number you can speak to them by e mail and their response is rapid. I found them very helpful and am delighted with my purchase. … Read Full Review

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★★★★★

“Superb prices products and service”

Written on: 09/10/2014 by vickyrc (1 review written)

I recently purchased two bedside cabinets from Galaxy stores after finding they were the cheapest supplier of the items I needed, My order arrived within two days and the courier company texted me with an hour delivery slot, this in itself makes life so much easier than waiting in for deliveries. The items are of an excellent quality, far superior to other more expensive furniture i have purchased. The self assembly is straightforward with clear instructions and the assembled item is sturdy… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 06/10/2014 by AuroraReece1985 (1 review written)

I requested a cancellation and refund of order as items not delivered in 30 days as stated on website. It took 4 months of hard work chasing by email and phone for galaxy customer service to agree they would refund . You cannot contact them by phone and they don't reply to their email on 90% of correspondence. It took a further 10 months for the refund to come through which took recorded delivery threatening court action and pursing the card refund through retail disputes when it was galaxy… Read Full Review

Alanna26's Comment

Written on: 13/10/2014

I totally agree with you! I ordered a wardrobe that came in a horrendous state, where the damage was so bad there was no possibility that it could have been built.

I too have been trying to contact them through email where I have been ignored. The wardrobe has been sitting in my house for almost 2 weeks as they have still not came to collect it and start the refund process.

I have involved trading standards and the bank.

Never use this company - definitely dodgy!!

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★★★★★

“Great customer service”

Written on: 04/10/2014 by 212Howell (1 review written)

I'd like to thank Joshua for his timely, helpful and pleasant customer service. I'm very happy with the service I received… Read Full Review

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★★★★★

“Fantastic customer service! ”

Written on: 02/10/2014 by Lewis10 (1 review written)

Customer service should be modelled of after Galaxystores - quick, polite, empathetic & working with you to solve the issue. 5 Stars!… Read Full Review

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★★★★★

“Excellent service and price match”

Written on: 29/09/2014 by Mawills (1 review written)

I ordered a 'steen mid sleeper bed' for my daughters 6th birthday and found Galaxy to be the most competitive price at £229 + free delivery. A few days later I noticed the bed on a 'discount' website at a reduced price. I 'live messaged' a galaxy customer service rep (such an easy method of correspondence ) who replied within 30seconds and told me he would have to talk to the accounts team to see if they would price match. I received an email within the hour to confirm they had priced matched… Read Full Review

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★★★★★

“Garden Lights Review”

Written on: 25/09/2014 by MM09 (1 review written)

I recently purchased a set of garden lights from the seller. They were quickly delivered but initial product was damaged but was promptly replaced. Overall I am very happy with my purchase and would buy from the seller again in the future… Read Full Review

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★★★★★

“Top prices and customer service! ”

Written on: 25/09/2014 by kimberlee.thomson (1 review written)

I expected to have to use multiple sites to get the right prices etc. But having compared others, this was the best. Was really impressed with the quality of service provided on the phone for some queries too. Great!… Read Full Review

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★★★★★

“Chunky coffee table!”

Written on: 25/09/2014 by jonbennet67 (1 review written)

Bought a new coffee table from the site and we're very pleased. Was simple to have delivered and to assemble. I expect this one will last a lot longer than the last!… Read Full Review

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★★★★★

“fantastic service from this company”

Written on: 23/09/2014 by 82Oliver (1 review written)

I received my clock which was extremely well packaged. I had a text to say when it would be delivered, and it was delivered on time. Great prompt service, and a fantastic price too. Will use your site again..big thank you!!… Read Full Review

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★★★★★

“Replacement part for garden swing”

Written on: 22/09/2014 by Caroline.bailey (1 review written)

Joshua dealt with my enquiry and quickly organised the replacement parts free of charge. He kept us informed all the way and provided excellent service. Would definitely use them again and would recommend to our friends… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 22/09/2014 by Yorkssteve (1 review written)

I did some research before ordering several large items. There seemed to be a few bad reviews of Galaxy but a few good ones so I decided to give them a try. Firstly I was sent a mail saying all items were out of stock and I could either wait or accept a replacement. Unfortunately I decided to wait. There was no correspondence from them ( it was at this point I couldnt find a contact number to speak to them, only an email address). When I emailed I would get a proposed in-stock date but nothing… Read Full Review

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★★★★★

“Great product, good quality cheapest price found on...”

Written on: 22/09/2014 by MicahCochrane309 (1 review written)

Great product, good quality cheapest price found on the web and fantastic delivery service… Read Full Review

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★★★★★

“FAST DELIVERY AS DESCRIBED”

Written on: 20/09/2014 by Kincaidsd213 (1 review written)

Stylish wardrobe at a good price. Delivered on time. Myself and my daughter put it together. Pleased with it… Read Full Review

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