Galaxy Stores Reviews - www.galaxystores.co.uk

★★★☆☆
3.4 / 5
235
63% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Galaxy Stores - www.galaxystores.co.uk

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Latest Reviews

★★★★★

“Excellent delivery and service”

Written on: 22/04/2015 by gill77collector (1 review written)

Mosaic Mirror: I was worried about buying a mirror online and getting it delivered without damage. But when I saw the discounts available and free delivery etc on this site I went for it. I'm pleased to say my new mirror has arrived perfectly intact and is even better looking than in the photo! I would recommend galaxystores for sure and will use them again!… Read Full Review

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★★★★★

“Really nice bedside cabinets”

Written on: 22/04/2015 by louhend76 (1 review written)

I got two matching bedside cabinets from galaxystores and they are great. The assembly was easy and they are a nice finish of wood. Eveerything about the process was straight forward. Recommendable!… Read Full Review

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★★★★★

“Great”

Written on: 22/04/2015 by jess84bikerider (1 review written)

No complaints, this company does what it says and more! The delivery time I was given was spot on and friendly guys brought in the boxes. I ordered a coffee table which was simple enough to set up. Really nice table with quality timber finish. I got a well discounted price on the table which is the icing on the cake. (Westbury reclaimed oak coffee table)… Read Full Review

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★★★★★

“PRADO BLACK FAUX LEATHER 4 DRAWER STORAGE BED 5FT KING”

Written on: 21/04/2015 by modavis60 (1 review written)

Every about my experience was spot on. The emails I received were clear about deliveries and everything came as expected. The bed is great and was simple to put together… Read Full Review

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★★★★★

“Very happy”

Written on: 21/04/2015 by pamreid83 (1 review written)

I've just received my gorgeous new foot-on today and I am very happy! The aim was to have the piece arrive in time for next weekend and it's well on time! I was sceptical about using an unfamiliar site but this site is great. Great price, great delivery, great product!… Read Full Review

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★☆☆☆☆

“Embossed furniture”

Written on: 21/04/2015

I ordered 2 bedside tables & a console table. Had to keep asking for a delivery date. Then when i received one i was advised that their online system had deducted £20 discount in error & for me to be able to have my goods i have to pay. I told them to cancel the order as id already paid over £300 & to return my money. Since then ive emailed several times for an update & they are not replying & im not getting my money back. Absolutely terrible service. Would never use again or recommend this… Read Full Review

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★★★★★

“Truly fantastic! ”

Written on: 20/04/2015 by anananahotshot (1 review written)

Couldn't fault these guys at all. Every stage of my ordering and delivery was seamless. I found the type of chest of drawers I was looking for quickly and at a good price (Westbury Oak 3 over 4 chest). The transaction was quick and easy. Likewise, delivery was easy and I was kept well informed of progress etc. Great site!!… Read Full Review

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★☆☆☆☆

“Worst internet store EVER!”

Written on: 02/04/2015 by McCallum467 (1 review written)

I recently ordered a bed from this company, the money was taken out of my visa account straight away. I have not received the bed, I contacted them 3 times through the "contact us" on the website, no reply at all. I then directly emailed them and received 2 "we will get back to you within 24hrs emails" and nothing else. They do not have a contact number and the online web chat is a lie as it doesn't exist. I now have to wait a few more days before Visa will take up a dispute case. DO… Read Full Review

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★☆☆☆☆

“Appalling store and service”

Written on: 26/03/2015 by Lonz (1 review written)

Really would recommend not using Galaxy Stores. The service we received was awful. They have no telephone number. They only reply to emails if you are looking to buy the item. Once bought the customer service plummets. They lied to me about the item I bought - said it was flat packed and it was clearly not. They didn't deliver in the timeframe stipulated. In fact I don't know if they were going to send us our item at all if I hadn't chased them for it. The item looks cheap - I guess it wasn't… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!!!”

Written on: 23/03/2015

After ordering and paying for a bed through Galaxy Stores, I received a dispatch notification a few days later... Great I thought, but sadly nothing arrived! I contacted their 'customer services' dept and was told that it was dispatched but they refused to give me a tracking number to chase it down with the courier company. Something didn't seem right so I called the courier company myself to be informed that they had received nothing from Galaxy stores. After confronting this company, I was… Read Full Review

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★☆☆☆☆

“AVOID! AVOID! AVOID!”

Written on: 11/03/2015 by vicky2828 (1 review written)

I purchased some Christmas lights from Galaxy Stores before Christmas 2013, they did not deliver them to me until January 2014! So I had no choice but to put them in my loft until the next Christmas. When I put them in the ground they intermittently didn’t work and were worse after rain, and where so flimsy they blew over in the slightest of winds. Completely not fit for purpose.  I contacted Galaxy Stores immediately, and they said they would collect them…. Then after chasing this… Read Full Review

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★★★★★

“Excellent Service”

Written on: 10/03/2015

A first time customer of Galaxy Stores, I ordered a Lloyd Loom armchair and cushion via their website as they had the most competitive price. I'm absolutely delighted with my purchases. Originally I ordered the armchair in grey but received contact from Galaxy Stores apologizing that it was in fact out of stock. I opted to change to a cream colour which was available and I'm so glad i did as I think it looks even better than the grey would have! Initially I was concerned by some of the… Read Full Review

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★★★☆☆

“Turned out well in the end ”

Written on: 08/03/2015 by Cross1960 (1 review written)

I ordered a table through Galexy Stores with the delivery being 3-5 working days, I emailed the company after the the table had not arrived. I had a response within 24hrs but became concerned as they said it had not even been dispatched yet. After a few more emails over the next few days I still could not get any answers to specific questions & so decided to look online at the companies reviews which left me even more concerned. I then decided look further into where the company and its… Read Full Review

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★☆☆☆☆

“Ordered a bed. Took my money, gave me the wrong...”

Written on: 04/03/2015 by 424Burgess (1 review written)

Ordered a bed. Took my money, gave me the wrong delivery date. item was delivered in awful condition. once opened the bed had been smashed (all the framing inside the headboard was actually smashed apart, side boards were broken and fabric actually slashed!! who sends stuff out like that?! I could not believe it. Tried to contact Galaxy Stores - no "online chat" as they claim, it simply doesn't exist - no number to call which is just bad service- and responses to emails are unbelievable!!! they… Read Full Review

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★☆☆☆☆

“Seemed like good service until attempted return of goods”

Written on: 26/02/2015 by craigci05 (1 review written)

My initial impressions of Galaxy Stores was actually pretty good, I had ordered a TV unit for about £600, they took payment but then informed me they didn't actually have the item in stock, long story short I ordered in Oct and received the item in January, they even gave me a 30 quid discount when a rival store had the item cheaper during this time. The initial issue was that the TV unit had arrived damaged and I immediately sent Galaxy Stores an email and provided pictures, they offered a… Read Full Review

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★★★★☆

“Good Comms”

Written on: 24/02/2015 by ParkerHackett (1 review written)

Received the wrong item, but all resolved via emails with Customer Services.. Thanks Joshua… Read Full Review

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★★★★★

“Incredible service!”

Written on: 23/02/2015 by markhenderson71 (1 review written)

I'm totally impressed with the service I received from galaxystores! We went on the site to order a new desk and were firstly impressed with the wide range of desks and discounted prices! In the end we chose the Camden Double Pedestal Desk which seemed attractive and solid. We took delivery of the desk today and it is great! The delivery was simple too with a message to tell us when it would arrive, saving us hanging about the house all day. The desk has a great wooden top which is a nice… Read Full Review

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★★★★★

“Great”

Written on: 19/02/2015 by tamzin68 (1 review written)

I would really recommend galaxystores.co.uk. I ordered a new office chair, Bentwood fabric swivel chair & footstool in great dogtooth end of last week. The chair has arrived in the 4 working days quoted and it look amazing! Superb quality product for the price, very happy! The chair and stool both seem well made and are very comfy. I will be using the site again next time I'm looking for furniture for sure. … Read Full Review

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★☆☆☆☆

“Compulsive liar”

Written on: 18/02/2015 by MrsClaireS (1 review written)

Purchased my son a bed with the promise of 1-3 days delivery..order confirmation came through straight away. Status of my order after 3 days was 'back order' and no dispatch email until the 4th day after I complained. Email didn't contain tracking info but a promise of a courier call from UPS. When asked for a tracking number I was told they don't provide them off short deliveries. I then contacted UPS directly which told me I had no parcel coming to the address and said that they provide there… Read Full Review

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★★★★☆

“I always speak as I find!”

Written on: 18/02/2015 by Jumoff (3 reviews written)

I ordered a mirror from Galaxy at a good price compared to other online furnishing shops. The first was broken on delivery (I suspect the courier) hence I did not accept. After writing to Galaxy I swiftly had a reply and another dispatched within a a week. The item was intact and perfect. Their communication is excellent and the transaction went very smoothly. I cannot fault this firm. The emails I had were very informative. My intention is to order further goods in the near future. By this… Read Full Review

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