FurnitureItalia Reviews - www.glassdiningtable.co.uk

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★★★★☆
3.5 / 5
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Latest Reviews

★★★★★

“Amazing quality”

Written on: 19/09/2014 by Vivienneadams (1 review written)

I ordered a glass dining room table and my husband was reticent for us to buy online. We looked at the photos and it looked good. But, oh my gosh! We were blown away! The quality is superb and we are thrilled with our up has and all our friends admire it… Read Full Review

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★★★★★

“Fantastic ”

Written on: 18/09/2014 by raybrighton (1 review written)

Just had a table and two chairs delivered and the quality is much better than I expected and look great . They were delivered on time and very polite . I wish them good luck and would recommend them very much. Thanks R H Brighton… Read Full Review

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★☆☆☆☆

“Unhappy”

Written on: 15/09/2014 by Amara210 (1 review written)

The purchase/payment was efficient enough but then downhill from there. Trying to organise a suitable delivery was impossible as was trying to get an answer on the telephone (apart from the sales line). The table eventually arrived with three areas damaged on the base. Didnt even inspect the table top as the whole thing is going back. I am hope for a full refund but not holding my breath… Read Full Review

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★★★★★

“Pleasantly surprised”

Written on: 11/09/2014 by Whitaker404 (1 review written)

Having read a lot of reviews I was a bit nervous to begin with. A lot of people had said delivery was a nightmare but with my coffee table at such a good price I thought I would give it a try. Before ordering I emailed to check they had stock of the item having read this had caused people problems before. Within 2 hours I had a reply confirming stock was available. I purchased the item online and it was delivered within a week. I called to check when o could expect delivery and was told a range… Read Full Review

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★☆☆☆☆

“Just reading the reviews and I am convinced that the...”

Written on: 03/09/2014 by Hill126 (1 review written)

Just reading the reviews and I am convinced that the bad ones are written by all the genuine customers and the good or v good ones are written by the people who work for Furniture Italia:-( It's sad as we all want a good quality, reasonably priced furniture,,,The question is--- how do companies like this one survive? We foolishly give them our money to find out that we were taken for a ride:-(, I haven't purchased anything yet...luckily;-) I decided to do my own research...I am a little… Read Full Review

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★★★★☆

“Good Customer Service”

Written on: 03/09/2014 by catkins110260 (1 review written)

Glass dinning table received,after unpacking 5 days later, we found a flaw in the glass as part of the manufacturing process. I contacted Furniture Italia on Monday, send Photos of the imperfection Monday Night, had an offer of discount or a replacement Tuesday morning , I decided on a replacment and it was delivered on Wednesday at 8am in the morning. Excellent service… Read Full Review

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★★☆☆☆

“What a Shambles - STILL waiting!”

Written on: 01/09/2014 by EssexOfficer (1 review written)

I had a dinner party coming up..... More guests than I had chairs for... quite specific chairs.. I eventually found the site on line, .. looked like they actually had matching Chairs..... Relief!!..; (or so I thought!).. ordered 2, and paid via paypal immediately....... So far so good!... I was astonished to find I had a next day delivery slot scheduled,... wow.. Great Customer service I thought.. RESULT! Then it started.... The chairs delivered had bases that didn't match the backs… Read Full Review

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★★★★☆

“Very happy”

Written on: 30/07/2014 by Ellihaye (3 reviews written)

Was worried about ordering as the current reviews seem to give extremes of views. However my selection of dining room table and 4 Z chairs arrived in a week exactly as promised and without any problems and am extremely satisfied with the quality. The company perhaps seem a bit 'quirky' when dealing with them especially when it was agreed to pay cash on delivery and no deposit required and so I could not see any way to be disadvantaged and I wasn't ! Can only comment on personal experience and I… Read Full Review

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★★★★☆

“Very happy”

Written on: 30/07/2014 by Ellihaye (3 reviews written)

Was worried about ordering as the current reviews seem to give extremes of views. However my selection of dining room table and 4 Z chairs arrived in a week exactly as promised and without any problems and am extremely satisfied with the quality. The company perhaps seem a bit 'quirky' when dealing with them especially when it was agreed to pay cash on delivery and no deposit required and so I could not see any way to be disadvantaged and I wasn't ! Can only comment on personal experience and I… Read Full Review

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★★★★☆

“Very happy”

Written on: 30/07/2014 by Ellihaye (3 reviews written)

Was worried about ordering as the current reviews seem to give extremes of views. However my selection of dining room table and 4 Z chairs arrived in a week exactly as promised and without any problems and am extremely satisfied with the quality. The company perhaps seem a bit 'quirky' when dealing with them especially when it was agreed to pay cash on delivery and no deposit required and so I could not see any way to be disadvantaged and I wasn't ! Can only comment on personal experience and I… Read Full Review

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★★★★☆

“Very happy”

Written on: 27/07/2014 by MacLeod353 (1 review written)

Ordered a glass coffee table pror to seeing these reviews,which worried me. My order was acknowledged advising me that I would be given a delivery date. Emailed them after 7 days expessing concern and got promt reply, that I would hear from deliveries in the next 1 to 2 days. Second day got a phone call ''Coffee table with you in 10 minutes'' Coffee table delivered very securely packed. Not next day delivery but an acceptable 10 days. Excellent product… Read Full Review

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★☆☆☆☆

“My furniture never arrived!”

Written on: 25/07/2014 by McCartney185 (1 review written)

So I spotted an excellent looking coffee table and ordered it. They promised to deliver it within 4 days of delivery. Gave me a tentative delivery date and told me that someone will call me 24 hours before delivery. When 4 days passed and nobody had called, I decided to call them up and was told that the table is dispatched to the courier company and given their separate contact number, one which was answered 1 in 10 times you would try. So the delivery company kept telling me that they'll… Read Full Review

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★☆☆☆☆

“The worst service ever”

Written on: 22/07/2014 by Loganq418 (1 review written)

We ordered white king size bed with mattress on 30th May for next day delivery . Week later we phoned them to chase the order and we have been told it is out of stock and will take up to 21 days and gave us delivery date 16th June. On the date no one turned up, the next day we phoned back again to find out that the bes had been broken by the delivery people so we have to wait for next delivery from Italy and we were promised the bed to be delivered by 30th June. Of course nothing happened. We… Read Full Review

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★☆☆☆☆

“WHAT CUSTOMER SERVICE”

Written on: 05/07/2014 by 126Martinez (1 review written)

Ordered Table and 6 chairs in mid April, was impressed they offered next day delivery but guess what nothing for 2 weeks so I contact the company who says sorry out of stock will be 4 to 6 weeks. I wait 7 weeks contact them again yes our delivery team will be in touch for delivery week commencing 16th June yes June OH WELL so I stupidly believe them, and of course no show so back onto them and this time they say do not know who told me the 16th but will be delivered week of 30th by Friday 4th… Read Full Review

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Lors1's Comment

Written on: 13/07/2014

Hmmmm i placed an order 27th april after numerous calls its was always delayed was to be delivered last mon 7th still not got it phoned was told we will deliver mon definitely mon 14th worried i won't get fingers crossed not holding my breath fair play if goods come will post if no show!!!!! will make judgement if not delivered monday not happy and never again

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★☆☆☆☆

“Avoid”

Written on: 29/06/2014 by 4Burgess (1 review written)

I placed my order on line 2 weeks ago. Item was showing in stock and available for next day delivery. The only confirmation I got was from PayPal in regards to the payment. As the item hasn't been delivered after 1 week, I sent an email. No reply. I phoned up, couldn't get through. Today, I managed to speak to a sales assistant who told me that the delivery is 6-9 weeks, but the item might be discontinued. I requested a refund due to a poor customer service… Read Full Review

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★★★★★

“Outstanding service”

Written on: 25/06/2014 by busot (1 review written)

Ordering was simple and efficient, delivery was on time and the delivery team were extremely helpful, assembly was easy, finished product perfect. I would recommend Furnitureitalia to anyone. Thank you for your excellent service… Read Full Review

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★★★★★

“Perfect”

Written on: 23/06/2014 by niMacLeod234 (1 review written)

Great product , awesome prices , fast delivery . Good value for money Very impressed… Read Full Review

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★★★★★

“Life savers”

Written on: 11/06/2014 by Almeida493 (1 review written)

After being let down by 2 different furniture companies i was recomended furniture italia by a friend . I called to order the table that the other companies could not get for me after having placed my order and waiting for weeks. Table arrived within 2 days and in time for my daughters birthday party. amazing! Highly recomended :D… Read Full Review

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★★★★★

“Great stuff guys”

Written on: 05/06/2014 by 342alicejenks (1 review written)

Awesome website , lovely stuff and very quick delivery, 5star company :)… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 29/05/2014 by Ricardo308 (1 review written)

Absolutely shocking customer service. I ordered 6 tables and chairs in mid April, I had the e mail stating that delivery would take 2-4 weeks. Why their website can't state that what is in stock and what isn't is beyond me. After many calls (made by me I hasten to add) I kept getting fobbed off with excuse after excuse, I was given a firm delivery date of mid May but that didn't happen, another phone call to them and another excuse was offered up that their stock was held in customs and that a… Read Full Review

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Bob1956's Comment

Written on: 05/07/2014

I agree the customer service is terrible they do not inform you and just ignore you.
and are full of excuses plus there dedicated delivery team in a beat up luton did not inspire confidence in the way they handled the furniture and walked over the stuff left on the van.

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