FurnitureItalia Reviews - www.glassdiningtable.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“delivery of bed”

Written on: 05/08/2016 by Edmondsonhl242 (1 review written)

NO emails or phone calls until they were outside house, asked them if they could wait for 5 mins as had no correspondence even with two different contact numbers, they said they would wait 10 mins got there in 7 and they had gone, phoned up company who said they had left the area and could deliver it on Friday, Friday came no emails or phone calls, phoned company at 9.00am when they opened and told us that it would now be sunday, tried to spead the manager who wouldn't speak to us, and… Read Full Review

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★☆☆☆☆

“2 No Shows so far”

Written on: 03/08/2016 by msig (1 review written)

We placed an order and received an email confirming when the delivery would take place. The day before we received an email confirming a 6 hour range for delivery. When it didn't come we called and were told the van was in an accident and the goods were damaged though no-one bothered to tell us so we wasted a day off work. Also the timings of the accident and when they claimed to have emailed us (no email received) didn't add up. We were given a new delivery date and again a confirmation… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 07/07/2016 by SadieHowe (1 review written)

I ordered a bed-base, mattress and headboard from this company. They delivered a bed-base, no sign of a mattress or headboard. The bed-base was the wrong size and of very shoddy construction. When I called them I was on hold for 30 minutes, when I finally spoke to someone they were disnterested and rude and said I would have to sort the problem out myself with the manufacturer. I then asked for a refund, as I have no interest in spending weeks playing phone tag and sitting on hold trying to… Read Full Review

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Happyfeet.com's Comment

Written on: 10/07/2016

I ordered garden furniture from beds.co.uk, my invoice came from furniture Italia. The goods received were of a very poor quality and when I returned it I was directed to geomarni interiors and for my refund I was directed to IJ interiors.........need I say more

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★☆☆☆☆

“Avoid at all costs”

Written on: 10/06/2016

Non supply of goods, never turn up on arranged delivery and dont even notify you of there intentions, refused refund and said take the issue up with Groupon, highly unprofessional and very poor review rating, for some shady reason they trade under different names, thankfully i paid by card and can get the money back via bank off them, AVOID AT ALL COSTS… Read Full Review

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★★★★☆

“Excited about ordering a glass coffee table for a supprise”

Written on: 27/05/2016 by 291Ramsey (1 review written)

Found FurnitureItalia when I was looking for a coffee table we have a small flat so what I saw was a two piece swivel glass top ordered it right away & the price was a third of another well known company & free delivery.Sat back & waited for an e mail invoice nothing then I read the revues sinking feeling.Phoned them they told me not to worry it would be delivered in two days & I received an e mail invoice & conformation of delivery but I received a very heavy bar stool sinking feeling again… Read Full Review

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★☆☆☆☆

“Selling goods on their website they don't even have...”

Written on: 27/05/2016 by 271Foster (1 review written)

This company is a joke, they trade under different names and when you ring them you get through to an automated service and put on hold for at least 15 minutes before anyone will talk to you. When they do they can't find your order "because their system hasn't updated" and you are asked to call back the next day. I called back 5 times in the same day because each person I eventually got to speak to gave me a different story. I paid by Paypal which was an immediate payment as it goes through… Read Full Review

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★☆☆☆☆

“Please READ It before buying anything !!!!!!”

Written on: 20/05/2016 by Mr.char (1 review written)

Hello all, Yesterday I tried to assemble the bed I bought from furniture Italia... I will not write anything about quality as everybody already shared their opinions below or above... I want to mention one crucial thing - Assembly instructions. As you know after IKEA, furniture companies only work with these manuals for buyer to assemble goods at home. But there is a huge difference between IKEA and companies like Furniture Italia. Yesterday It took 4 hours for me to assemble the bed and I do… Read Full Review

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★☆☆☆☆

“Didn't think it would be this bad!”

Written on: 18/05/2016

After reading reviews I decided to call the company because I was so worried. They explained they didn't deliver to my address, which is fine if you agree on a refund but they decided to give me someone's email who I emailed twice with no reply (think it was made up) some girls sounded helpful until they started to laugh while I was on the phone to them and the rudest man ever who even hung the phone up on me, customer service at its worst don't know how they are even open! £150 down the drain… Read Full Review

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★☆☆☆☆

“Liars !!”

Written on: 14/05/2016 by AydinCampbell295 (1 review written)

Ordered a glass dinning table and six chairs. Prior to placing the order I rang to check a few details mainly is it next day delivery. Spoke to an operator to be told that yes it's next day delivery so proceeded to make the order. The next day arrived no confirmation email other than a PayPal receipt and surprise, surprise no dinning set. Call them to ask why it wasn't delivered to be told it wouldn't be next day delivery to our area but instead Friday but that I would get a text on… Read Full Review

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★☆☆☆☆

“Robbing appalling unhelpful ”

Written on: 08/05/2016 by Zavier324 (1 review written)

Bought a bed it was damaged replaced it with another damaged one left on doorstep horrified ordeal I have had customer care if you can call it that is rude unhelpful and arrogant ... Worst experience of buying a bed never ever think about buying from them they take your money and give you rubbish goods . They turned up unannounced on first delivery and second as said no signature as left on doorstep so no one at home could have been going on holiday for all they knew shocking company how they… Read Full Review

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★★★☆☆

“Decent Complaints and refund process”

Written on: 29/04/2016 by ElishaPeck278 (1 review written)

When i first ordered the bed, the website said delivery any day. Turns out this was not the case, This was when i found all the negative feedback, and was seriously concerned i would lose my money. So i called to rearrange or cancel the order. The person i spoke was not that helpful, and said a manager would call me back. After a few hours i called again and spoke to someone who listened and sorted out. They first tried to rearrange the delivery, i was told that the route was never going… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 28/04/2016 by isDaley11 (1 review written)

Had an absolute nightmare with this company (beds.co.uk/furniture italia), on the delivery date we only received the mattress - no bed! Tried to contact the company and no answer as doesn't open Mondays, tried the deliver company and they said they had it down for Wednesday, took time off work on the Wednesday - no delivery. Rang the company and was told it would be the following week, I explained that it meant more time off work and I wasn't happy as we had no bed (just a mattress) and I was… Read Full Review

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★☆☆☆☆

“Money lost and no refund”

Written on: 27/04/2016 by lolaBola (1 review written)

Bought beds in their other store Call center was difficutl to get on the phone (20 minutes waiting time) and after sales is just the same people as the sales team. They pretend all kinds of things on the phone but unfortunatley, you will never get a bed delivered. You won't be able to cancel your order (even ahead of delivery!): "we don't do refunds or cancellations" They take the money of your paypal account and run. This is what their website is for. Don't believe in the one day "flash"… Read Full Review

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★☆☆☆☆

“I ordered a patio set from this shower of theives, I...”

Written on: 21/04/2016 by GiadaHarris-Alt88 (1 review written)

I ordered a patio set from this shower of theives, I got an automated reply and nothing else e mailed them several times tried ringing them , no answer, finally placed a claim via pay pal for my money bak , what a disaster… Read Full Review

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★☆☆☆☆

“Horrific ”

Written on: 14/04/2016 by Jarvis201 (1 review written)

First bed broken second bed sent as replacement even worse condition left it on doorstep so no signature was given Customer service what service hung up on twice no help at all Still got two broken bed bases in my house with no collection or anything else happening how they are allowed to remain open is beyond me !!!!! Shocking service appalling customer service never met a company so uninterested in putting things right poor quality replacement not like for like !! I'm fuming at same time… Read Full Review

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★☆☆☆☆

“PLEASE DON'T USE BEDSOR ANYTHING TO DO WITH FURNITURE...”

Written on: 12/04/2016 by AGreen1 (1 review written)

PLEASE DON'T USE BEDSOR ANYTHING TO DO WITH FURNITURE ITALIA. I never use social media but Beds.co.uk (Furniture Italia or whatever other name they go by) will cheat you. I wish I'd read the reviews before buying, but I'm stuck now trying to get back a refund of £219 on a mattress (which is now priced at £179 on their website). They delivered the wrong mattress without any notice, left it in the pouring rain for my neighbour to find and bring in. The mattress they sent is of lower quality… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 31/03/2016 by Aguirre463 (1 review written)

I haven't even got my bed and writing this review whilst waiting for my two phones to be answered one to the supposedly delivery company ( they have masked the email address so there is no separate delivery company) and the other to Italia Bed co which has the same area code. The bed originally should have been sent the week of the 21st as it stated next day delivery, after not getting any confirmation of delivery we rang through ( waiting for half an hour on the phone) the guy said it was not… Read Full Review

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★☆☆☆☆

“worst company ever!!!!”

Written on: 29/03/2016 by LandinHart (1 review written)

i bought a garden set from this company via ebay they gave me less that 24hrs notice for delivery on easter sunday between 7am and 12 - thought it a bit odd delivering during the holidays but was assured it would be here and i even got a text msg to confirm it would be, so i gave up spending easter with my family to wait in for the item to arrive well 2pm arrived and still no delivery. i then phoned them to be told that it they had no idea where my item was, and as it was 3rd on the list for… Read Full Review

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★☆☆☆☆

“shambolic service from beds.co.uk”

Written on: 26/03/2016

I ordered a bed in Feb 16 and was told my item would be delivered in 10 working days, weeks went by and I heard nothing. I emailed, called and finally got through after waiting half an hour. The delivery company confirmed the day they would deliver, the day came and went and when I called I was told they had no record of ever speaking to me. After being messed around for a month I asked for a refund, the lady on the phone was very rude to me and mumbled something about it being processed and… Read Full Review

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★☆☆☆☆

“Appalling that this company are allowed to trade in 2016”

Written on: 24/03/2016 by Moronforusingpof (1 review written)

Ordered a bed from beds.co.uk costing £339, had a different size of base to the mattress when it arrived. I was told to take a photo and email it, which I did, and had no response. Called again and was told I would receive a call re pickup and exchange. I received an anonymous call when at work, with a voicemail telling me it would be replaced on a certain date. I attempted to change the date as I was working on that day, and the customer service representative was completely blasé and… Read Full Review

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