Never buy anything from Furniture Village!!!!!!

Furniture Village - www.furniturevillage.co.uk
★★☆☆☆
1.8
21.0% of users recommend this
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Merdetttttt's review of Furniture Village - www.furniturevillage.co.uk

“Never buy anything from Furniture Village!!!!!!”

★☆☆☆☆

written by Merdetttttt on 08/08/2016

My Mum is 77yrs old & ordered a £1000 table in Jam 2016, with a six week delivery date!!!!!. Table finally arrived in May & it was faulty. After many many phone calls & promises of calls back that never came she visited the store to be told by a staff member that he would view the table, she waited for 2 days, no show! . When she finally managed to talk to one of his colleagues he was quite incredulous as his colleague "didn't have a car"!. Finally the manufacturer sent a representative who confirmed it was indeed faulty. Fast forward to today whien new table was due to arrive (my Mum again made many phone calls to ensure faulty table would be collected) delivery men refused to disassemble the table & told her to do it., she refused. Then a different crew arrived, kindly took the table down & brought in the new one, low & behold this one was a different colour & damaged. They gave her the old one back. I finally lost my temper & on my Mums behalf contacted their head office. Only to be informed they won't refund until the table is returned, catch 22 she needs the refund to buy a new table. Not so bad you might think, but my Dad has advanced vascular dementia & has to eat at a table, basically they couldn't give a stuff. NEVER BUY ANYTHING FROM THEM!!!!!!!

  • £1000

    Goods purchased & cost

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