Don't believe what they tell you!!

Furniture Village - www.furniturevillage.co.uk
★★☆☆☆
1.8
21.0% of users recommend this
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Elian23's review of Furniture Village - www.furniturevillage.co.uk

“Don't believe what they tell you!!”

★☆☆☆☆

written by Elian23 on 28/02/2014

Purchased Ronson electric compact recliner sofa and 2 chairs. FV recommended their furniture care pack. When getting a pen mark on the sofa, I went for the ink remover, only to find it is not suitable for my leather!

Having only ever cleaned the suite with a dampened cloth, I decided to use the leather cleaner from the kit. As soon as the liquid was applied to the leather, it stripped the top coat of leather.

FV sent upholsterer who said it looks like wear and tear! The sofa is 18 months old, barely used, and problem was not there until I used their cleaning kit! He also told me very clearly that the suite is not the Semi Aniline leather I paid for!! It is just a bog standard cheap leather!!

Getting nowhere with FV either in store or customer service.

Looks like a court battle is about to ensue!!!

  • Ronson Semi Aniline Electric Recliner Suite costing over £3000

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  • Quality of website

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Jasbond's Comment

Written on: 18/08/2014

They don't even sell the Ronson in semi aniline! I just bought one!

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