goods not up to standard

★★☆☆☆
2.0 / 5
25% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

magusrelax54's review of Furniture Village - www.furniturevillage.co.uk

★☆☆☆☆

“goods not up to standard”

Written on: 23/06/2013 by magusrelax54 (1 review written)

the first suite was advertised and sold to as leather, turned out to be a coated fabric which started to fall to pieces after 4 years, they even tried to sell us a leather maintenance kit for the plastic coating! after much haggling with the company we paid the difference allowing for wear and tear for a "real" leather suite, but sadly after less than 18 months it turns out the leather suite is a red brown with a dark brown sprayed on coating which wears away where you put your hands, or on corners where seams and stitching is present. leather restorer creams, do not work as the leather has been coated and not dyed, and any repair, requires taking the leather down to the base and re spraying then coating, this is not what we wanted when we bought a suite we thought was going to last us a long time,more money wasted. dont buy from this company.
the delivery men screwed the feet on in the wrong place, not using the markings available and treated the furniture like crates with little concern for how they handled the product, they admitted they were sub contract drivers working for a price.

  • Goods purchased & cost

  • On time

    Delivery

  • Value For Money

Furniture_Village's Response to magusrelax54's Review

Written on: 24/06/2013

Sorry you are disappointed with your furniture, and the outcome of the delivery.

Please call our Product Aftercare Team regarding your concerns, and they will be happy to go through your Product Guarantee, and Care Guide, for this or any other issues you may have.

Reply to this comment
Report this review