Furniture UK Reviews - www.furnitureuk.co.uk

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★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“I would give no stars”

Written on: 25/07/2014 by Becketta184 (1 review written)

Disgusting service. Missold me items, arguing with me telling me I'm wrong. Nobody will discuss compensation with me regarding this. I've been chasing for almost a month now. … Read Full Review

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★☆☆☆☆

“Most horrendous experience”

Written on: 24/07/2014

Absolutely ridiculous behaviour, can't believe they are still in business. I cancelled my order before it was dispatched, told refund within 10 working days,it's now day 19 and I'm still waiting. Customer service staff are usekess. Would never even consider buying anything from this site again. STAY WELL CLEAR!… Read Full Review

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★☆☆☆☆

“ORDER FROM 3RD JUNE STILL NOT DELIVERED (21July)”

Written on: 21/07/2014 by STEFAN1972 (1 review written)

I placed an order on the 3rd June After they confirmed everything, a couple fo days before the delivery was supposed to take place, they said the product wasn't in stock After many emails, they found another one and asked me to wait for 2 weeks. Which I did. Then they wrote to me on the 9th of July that the "goods were now dispatched and are with the courier company" ..."The goods are now with the courier and delivery will take place next week." And on the 18th July they told me that… Read Full Review

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Madespo's Response to STEFAN1972's Review

Written on: 23/07/2014

I did (in the end after threats of legal action) get my money back. When I initially asked for an immediate refund the assistant advised me only refund by cheque(why, when they took my card payment?) They insisted by cheque, and advised me to wait 10 days as they DO NOT HOLD clients card details for security purposes???! In the end they DID refund back on my card, but I was constantly emailing and harassing them for it, you may need to do this too! Never again! Thanks for your comment, hopefully we can spare other people going through this.

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Stefan1972's reply to Madespo's Comment

Written on: 23/07/2014

Thks for you support and comment. After a 'couple of' emails too (;-)) I m now waiting for them to sort out delivery... and we'll see how it goes!

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★★★★☆

“Actual delivery great but delivery date changed twice”

Written on: 07/07/2014 by Gilbertck286 (1 review written)

Happy with the product and the guys who delivered it but the original delivery dates were not achieved… Read Full Review

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★★★★★

“Happy”

Written on: 07/07/2014 by 1983Reed (1 review written)

delivery very efficient, helpful and well satisfied with coffee table which is solid and attractive... No complaints really… Read Full Review

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★☆☆☆☆

“Deal with these guys at your peril!!”

Written on: 04/07/2014 by Richardsea458 (1 review written)

Quite frankly you get what you pay for. Complete and utter disregard for customers, quite frankly hollow apologies, the worst control over logistics I have ever in my life seen and now they are stalling on refunding my money even though I haven't recieved any furniture after 3 weeks of waiting. (Please note this is the short version) I ordered circa £2000 of furniture from this store in the middle of June 2014 and was promised delivery numerous times and I my only preference was they the… Read Full Review

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Madespo's Comment

Written on: 06/07/2014

Me too! Still awaiting refund after 2 weeks, item was never dispatched or delivered so why they cannot just refund me I do not know, however this is going to go further, I have now contacted my bank for chargeback, maybe you can contact whoever you paid through?

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Stefan1972's Comment

Written on: 21/07/2014

You are another one... i am so mad at them/ They have my money... and I don't have any goods. Just wrote my review today!

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Stefan1972's Comment

Written on: 21/07/2014

Will be in the same position shortly (see my comment that I just wrote today).They area rip off company. Let's seek legal action

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★★★★★

“Good service”

Written on: 26/06/2014 by Vance104 (1 review written)

From choosing our item, through ordering, contact for delivery date and prompt delivery time, we would recommend furnitureuk… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 26/06/2014 by Lh78 (1 review written)

Do not use this company. I was told my £300 dining table was in stock two weeks ago and would be delivered in 5-10 working days. I have had to call some foreign call centre 5 times and despite numerous complaints am still waiting to hear from the courier on when I will receive my table. Awful customer service they never call you back despite promises to. To add insult they offered me £10 off a future order!… Read Full Review

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Madespo's Response to Lh78's Review

Written on: 06/07/2014

I am still awaiting my refund after 14 days of cancelling my order as they kept apologising the 'courier' had let them down(I have seen other reviews with same problem) I have never dealt with a company such as this on the internet. I cant see why the refund is taking so long,as goods were never dispatched or received- I can only assume mine (refund) is in a long queue.....

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★☆☆☆☆

“AVOID AVOID AVOID!”

Written on: 24/06/2014 by JaidenDuffy (1 review written)

Impressive internet site, easy to order but goods are not in stock, company not organised, ordered an item that should have taken no more than 10 days to deliver, 28 days later still awaiting its delivery. promises after promises. I tried to find company on google streetview but unable to find it. I have cancelled my order and are now holding them to the 7 day refund policy which they now say policy is 30 days (Distance selling regulations.) I can honestly say I have never dealt with a COMPANY… Read Full Review

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Stefan1972's Comment

Written on: 21/07/2014

I agree.... just posted today my comment

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★☆☆☆☆

“Terrible service”

Written on: 11/06/2014 by 1972Daniels (1 review written)

My item also took more than amonth to deliver after being told it was in stock at time of order. It seems there is no follow up by furniture uk with the courier and that the courier is too limited in its service so only delivers when it can justify the journey. Furniture uk are very good at repeatedly apologising but the overall delivery service they offer requires a radical overhaul if they are to match others selling via the internet. Never again… Read Full Review

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Stefan1972's Comment

Written on: 21/07/2014

Same car experience... I agree.... just posted today my comment

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★★★★★

“Great to deal with, lovely items”

Written on: 19/05/2014 by riley31 (1 review written)

Lovely pieces of furniture.The tables are larger than an average nest of tables therefore very adaptable. The service i received from Furniture UK was excellent from ordering to delivery. The staff were very helpful from the start and the furniture arrived on time and not flat packed like a lot of furniture is now… Read Full Review

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Madespo's Response to riley31's Review

Written on: 05/07/2014

Do you work for them?

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★☆☆☆☆

“Terrible service”

Written on: 15/05/2014

The item I ordered was quoted for delivery in 5 to 10 working days, in reality it took a month and numerous phone calls before the furniture appeared. Delivery was terrible, turning up at 06:30 on a day we specifically stated was not convenient and the furniture being left upside down in my house. The item was what I wanted and of good quality, but I'd gladly pay slightly more I necessary and shop elsewhere… Read Full Review

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★★★★★

“Brilliant”

Written on: 18/02/2014

2 delivery men and telephone assistant were both extremely helpful. Everything we had was excellently presented and in perfect condition. We will definitely come back… Read Full Review

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★★★★★

“Fantastic service & quality”

Written on: 14/02/2014

Can not fault anything, easy to purchase and goods are of a high quality, most of my home is furnished by Furniture uk… Read Full Review

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Madespo's Comment

Written on: 05/07/2014

You are one of the lucky ones then!

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★★★★★

“Would recommend.”

Written on: 30/01/2014

Excellent unit as described excellent communication and hassel free, delivered on time with no problems outstanding service all round… Read Full Review

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★★★☆☆

“I like my table and chairs”

Written on: 30/01/2014 by Bromat (1 review written)

The telephone staff were very helpful. Delivery actually came earlier in the day than expected, but we were very happy with this. The one downside is that we had to wax everything ourselves, I feel this should be done as it leaves for delivery… Read Full Review

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★★★★☆

“Birlea 9 drawer chest unit”

Written on: 27/01/2014 by Emsa (1 review written)

Easy to order, delivery department contacted me very quickly and booked in a suitable date for delivery. Excellent communication by email and text… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/01/2014 by Alnies (1 review written)

I would recommend this company ,they were very helpful and can't wait for my next purchase… Read Full Review

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★★★★★

“Fantastic quality and even better customer services”

Written on: 20/01/2014 by Mandersio (1 review written)

Lovely item which is solid and good quality. The customer service is second to none and time has clearly been taken to make sure that the experience of purchasing items a positive one… Read Full Review

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★★★☆☆

“No phone call”

Written on: 14/01/2014 by Wordscount (1 review written)

I was told I would receive a phone call 1/2 hour before delivery , but this did not happen . My wife received a phone call from my neighbor saying there was a man trying to deliver some furniture to our house so she then rung me and I had to race home from work before he left. Good job I work only 10 mins up the road. The driver & company apologized… Read Full Review

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