Furniture UK Reviews - www.furnitureuk.co.uk

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★★★☆☆
3.4 / 5
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Latest Reviews

★★★★★

“Excellent service.”

Written on: 21/10/2014 by henapaul (3 reviews written)

The products we ordered were not in stock but we had a personal phone call when they did arrive and a suitable delivery time was agreed. The delivery company obviously take great pride in their service also. Good follow up services and faultless products. Very happy to recommend Furniture UK… Read Full Review

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★★★★★

“Good quality and excellent service”

Written on: 16/10/2014 by lamiad52 (3 reviews written)

Bought lots of oak products and the quality and value are exceptional… Read Full Review

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★★★★★

“Great range.”

Written on: 16/10/2014 by mehnazjerin (2 reviews written)

Best range on net. Was looking for bookcase and the range was excellent and varied… Read Full Review

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★★★★★

“Excellent Service”

Written on: 15/10/2014 by devruf (2 reviews written)

Purchased goods from furniture uk a few times now and have found them to provide an excellent service… Read Full Review

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★★★★★

“Excellent service replacing damaged item”

Written on: 15/10/2014 by wings85 (2 reviews written)

One bedside cabinet was damaged. The firm replaced it with no problems. Delivery excellent with a one hour delivery slot on the day… Read Full Review

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★★★★★

“Straightforward”

Written on: 12/10/2014 by Robartp (2 reviews written)

Plenty of items to choose from, and a straightforward purchasing system… Read Full Review

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★★★★★

“Brilliant website for taking you through the payment...”

Written on: 11/10/2014 by Jessicarainy (2 reviews written)

Of all the on-line purchases I have made this was by far the easiest… Read Full Review

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★★★★★

“Brilliant”

Written on: 11/10/2014 by garryp56 (2 reviews written)

I love my new bookcase, and the delivery men were so pleasant and helpful. Quality was as expected, very good… Read Full Review

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★★★★★

“Very happy”

Written on: 10/10/2014 by venusflytrap52 (2 reviews written)

Very impressed with ordering and txt reminder service everything happened exactly as I was told it would. I was just disappointed couldn't get my 2nd order delivered with first so I would not have had an extra delivery to pay for… Read Full Review

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★☆☆☆☆

“Hollow promises of fictional delivery dates”

Written on: 10/10/2014 by Cliffordnf451 (1 review written)

This is the first time I have been motivated by such bad customer service to spend my time writing a review. We ordered a bookcase in June. Furniture UK informed us that it was currently not in stock but would be in the next few weeks; fine, we thought, at least we know. It was eventually back in stock in mid-August, two months after the original order. Delivery by Friday we were told. Never arrived. Furniture UK blamed the logistics company TFL logistics. We were reassured it would come… Read Full Review

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★★★★★

“Good quality solid oak furniture”

Written on: 09/10/2014 by emmikaema (3 reviews written)

The delivery was much quicker than anticipated and the delivery man was most courteous and helpful. The goods were very well wrapped and protected and they are of good quality… Read Full Review

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★★★★★

“Great retailer ”

Written on: 09/10/2014 by rumelra (3 reviews written)

I would highly recommend FurnitureUK. From ordering right through to delivery was highly efficient. The furniture is perfect!… Read Full Review

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★★★★★

“Excellent products, excellent service.”

Written on: 09/10/2014 by deliamdeliam (3 reviews written)

I ordered a two seater and a three seater together with a sideboard. It has to be said the delivery men were excellent. With restricted access they really proved themselves. Very happy with service provided and the items bought. Thank you… Read Full Review

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★★★★★

“Very efficient”

Written on: 07/10/2014 by kewtkm (3 reviews written)

Great service from Furniture UK, helpful delivery men. All top notch. … Read Full Review

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★★★★★

“Speedy, Well Packed and Good Quality”

Written on: 07/10/2014 by jdevlin87 (3 reviews written)

The dining table, eight chairs and sideboard are of exceptional quality. Very well constructed, sturdy and appears to last a life time if looked after correctly (waxing regularly). … Read Full Review

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★★★★★

“From ordering to delivery this company has been superb.”

Written on: 04/10/2014 by DaneLake (1 review written)

We ordered Torino oak extending table with Louis Oak Chairs. The quality and workmanship is first rate. They were delivered on time, well wrapped and no damage. They have exceeded our expectations and we wouldn't hesitate to order again. Thank you to all you have made me extremely happy… Read Full Review

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★☆☆☆☆

“excuse after excuse”

Written on: 28/09/2014 by ConnerTaylor (1 review written)

Ordered bedroom furniture. A day later told one item not in stock.kept ringing and it was in stock after about a week then was promised delivery later that week. Phoned on the Friday and goods not dispatched, was promised it the following week. Still didn't arrive. Chased again and given new delivery date. Guess what didn't arrive. Phoned again and told order got split up and went to two different delivery depots. After weeks and weeks of excuses I gave up and asked for a refund, which 3 weeks… Read Full Review

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Madespo's Comment

Written on: 02/10/2014

I had same experience, did in the end get my money back but only after threatening them with legal action. You can report this to the bank with which credit/debit card you used to pay, they will take this up and get your money back for you. Hope this helps.

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Madespo's Comment

Written on: 02/10/2014

I had same experience, did in the end get my money back but only after threatening them with legal action. You can report this to the bank with which credit/debit card you used to pay, they will take this up and get your money back for you. Hope this helps.

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★☆☆☆☆

“Worst customer service ever and found cheaper elsewhere”

Written on: 26/09/2014 by Carsen497 (1 review written)

What a terrible experience shopping with Furniture UK. The wardrobe I ordered and paid for on 25 August is still not with me. I have had to chase countless times via email and phone re delivery. The website promises delivery within 10 - 15 working days. The customer service staff are nice but do not ring you back despite promising to do so and on several occasions actually lied; telling me the wardrobe was with the courier - and subsequently telling me it hadn't left Denmark. To top it all… Read Full Review

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Madespo's Comment

Written on: 02/10/2014

I had same experience in June this year, kept saying refund by cheque but in the end THEY DID refund back to my card! Threatened them with legal action, Appalling company-never again will I ever buy from them. They also have sister company'Low Cost Furniture' which you should avoid too.

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★☆☆☆☆

“Appalling service”

Written on: 23/09/2014 by KatieJoan (1 review written)

Only communication received was to an email to confirm the order and that the payment had been taken. Two months later no communication and no furniture! Our calls are answered with bland, repetitive excuses and no apologies. NO STARS! One is too generous!… Read Full Review

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Madespo's Response to KatieJoan's Review

Written on: 02/10/2014

You will be lucky if you ever see any furniture from this Company. THeir prime excuse is that 'THE COURIER DID NOT PICK UP THE ORDER'!! They are trained to tell people this. You are being very patient but I wanted my money back whern I realised I was never going to get any furniture.

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★★★★★

“Completely satisfied”

Written on: 22/09/2014 by Arsenaultyl143 (1 review written)

The dining set was well packed, really good quality, easy to assemble, looks great and was excellent value for money… Read Full Review

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