Furniture UK Reviews - www.furnitureuk.co.uk

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Latest Reviews

★☆☆☆☆

“Do NOT Use”

Written on: 19/09/2014 by fdDuffy165 (1 review written)

We were attracted by the big range of products and reasonable prices. However, their delivery is awful. Having been told the product was in stock a week later we were then told it wasn't and had to choose another. After we did that we were promised a delivery in 5-10 working days. Over a month later we have still not received the item having been strung along with promises of imminent delivery. Do not use this company!!!!… Read Full Review

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★☆☆☆☆

“Worst ever! Buy elsewhere!”

Written on: 11/09/2014 by Alvaroc (1 review written)

Misleading on stock availability and delivery lead-time. Keep stringing you along until you eventually cancel! Kept blaming the courier company for late delivery for 5 weeks and then eventually state there is not stock and you will need to wait another 6 weeks! Plus cannot process refund on card used for payment will mail a cheque!! So much for online shopping! Managed to find the same item on Amazon for less with a 5 day delivery...idiot!… Read Full Review

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★☆☆☆☆

“SHOCKING IN EVERY SINGLE WAY!”

Written on: 11/09/2014 by JadynMcKay200 (1 review written)

I've only been waiting a month, (Which is much less than a lot of the others on this review page) for my dining table to turn up. Absolutely disgusting service from both furnitureUk and the delivery company, (Which can't even get a date or time right). Wish I could cancel but looking at the other reviews, I dont think I'd get much joy there either… Read Full Review

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★☆☆☆☆

“Buy elsewhere as only their web page appears professional”

Written on: 10/09/2014 by Blair66 (1 review written)

Paid £400+ for stock items , 4 weeks later no goods. They are a sham buy elsewhere as there is nothing to recommend here. … Read Full Review

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★★★★★

“Outstanding delivery men”

Written on: 10/09/2014 by txMadden46 (1 review written)

The delivery men had to negotiate a staircase, narrow landing and door with a double wardrobe and chest of drawers. They worked out the best way to do things and being very careful of my wooden stair rail and furniture persisted until everything was in place and all with a smile and not a single moan!… Read Full Review

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★☆☆☆☆

“LESS THAN ZERO STARS!!!!”

Written on: 09/09/2014 by Alanna64 (1 review written)

They took the payment of £336 but NEVER delivered the item. They promised refund but NEVER refunded. I have been waiting now over 4 weeks! AVOID THE COMPANY AT ALL COST or use it at your own perish… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 07/09/2014 by 234akamal (1 review written)

Ignore the 5-10 day promise. Read the small print that is what they apply. On average it is 6-8 weeks. Checked the website no complaints department. Read the small print as they charge for collection. They refund by cheque you'll have to wait another 8 weeks. If you haven't checked the items on delivery they will not take it back… Read Full Review

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★☆☆☆☆

“Awaiting Refund”

Written on: 04/09/2014 by 388Dickey (1 review written)

I ordered an item from their website & paid by credit card.The next day i received an email saying that the item was not in stock & would take six weeks to deliver,so i immediately cancelled the order.I received another email to say they would refund me by putting a cheque in the post. Why can they not refund my credit card as other companies do.They were quick to take my money before letting me know the item was not in stock.Looking at the reviews,i think i will be chasing for my refund. … Read Full Review

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234Akamal's Comment

Written on: 07/09/2014

At least you got a message, 4 weeks on I'm still trying to get hold of them. I can't buy locally until I can get the refund. Which seems miles away. Any advice on how I get my money back?

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Gary J's Comment

Written on: 15/09/2014

Suprised by receiving a cheque after one week & it seems to have cleared.I would now give them three star.Sorry to hear you are still waiting.

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★★★★★

“Lovely furniture”

Written on: 01/09/2014 by NikoSmith491 (1 review written)

1st order with FurnitureUK, purchased items from the Vancouver Oak range. Solid oak, really sturdy. The items were heavy, however, the delivery people were really helpful. Will most likely purchase more from this range. Thank you… Read Full Review

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★★★☆☆

“Poor Delivery Service”

Written on: 27/08/2014 by PeterBuckland (1 review written)

I paid for 2 bedside tables that were listed as being in stock, to be delivered within 7-10 working days. I had not read the customer reviews about delayed and late deliveries. After failing to meet that period and receiving various other broken promises of later delivery dates I received my tables over 1 month after ordering and paying for them. I doubt that I would have received them then but for threatening to report the matter to the trading standards office. To be fair the quality of… Read Full Review

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★☆☆☆☆

“Terrible and Misleading Service”

Written on: 22/08/2014 by HaileeMcClanahan484 (1 review written)

Misleading stock availability on website, very poor customer service and expensive delivery charge. Ordered 2 items on the premise that they were in stock with delivery being 3-5 days, received email confirming this shortly after. Received my items 2 weeks later after having been given other delivery dates that never happened. Customer services told me they would keep me fully up to date by email, again this never happened and communication was always initiated by me. I have no positive… Read Full Review

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★☆☆☆☆

“Poor service and shoddy goods”

Written on: 20/08/2014 by Diaz159 (1 review written)

I bought an expensive coffee table from Furniture UK, it arrived about a month later (money was taken instantly obviously) and was in very poor condition so i tried to return it, eventually after 3 arranged pick ups they collected it, i am still awaiting the return of my money after having chased about 3 times so far. Do not use this company, poor service, poor returns process and terrible quality control if any… Read Full Review

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★☆☆☆☆

“Waited nearly 2 months”

Written on: 20/08/2014

Ordered item on 27th June and the money left my account almost immediately. Finally, today, 20th August, I have received the item. Apparently, when I ordered the item it was out of stock and they informed me very quickly that it would be another month. How is it that companies, who must know an item is out of stock, can still take your money? I felt sorry for the two delivery people, they work very long hours and I suspect take a lot of flak from unhappy customers. The best bit is, I have… Read Full Review

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★☆☆☆☆

“0 STAR ”

Written on: 18/08/2014 by CharlottePilmore (1 review written)

The worst company I have ever dealt with in my life. They made me cry my eyes out over the phone, mis sold me an alternative wardrobe as I was going to cancel my order because of delivery wait. Then re-sold me my original order so I had to wait 4 weeks for the same wardrobe that I was going to cancel anyway ! Arranged a delivery day with me to then tell me on that day that it had been dropped in oil?? Received it the next day at 2 when I was promised AM delivery. Asked to speak to a manager… Read Full Review

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★☆☆☆☆

“I would give no stars”

Written on: 25/07/2014 by Becketta184 (1 review written)

Disgusting service. Missold me items, arguing with me telling me I'm wrong. Nobody will discuss compensation with me regarding this. I've been chasing for almost a month now. … Read Full Review

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★☆☆☆☆

“Most horrendous experience”

Written on: 24/07/2014

Absolutely ridiculous behaviour, can't believe they are still in business. I cancelled my order before it was dispatched, told refund within 10 working days,it's now day 19 and I'm still waiting. Customer service staff are usekess. Would never even consider buying anything from this site again. STAY WELL CLEAR!… Read Full Review

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★☆☆☆☆

“ORDER FROM 3RD JUNE STILL NOT DELIVERED (21July)”

Written on: 21/07/2014 by STEFAN1972 (1 review written)

I placed an order on the 3rd June After they confirmed everything, a couple fo days before the delivery was supposed to take place, they said the product wasn't in stock After many emails, they found another one and asked me to wait for 2 weeks. Which I did. Then they wrote to me on the 9th of July that the "goods were now dispatched and are with the courier company" ..."The goods are now with the courier and delivery will take place next week." And on the 18th July they told me that… Read Full Review

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Madespo's Response to STEFAN1972's Review

Written on: 23/07/2014

I did (in the end after threats of legal action) get my money back. When I initially asked for an immediate refund the assistant advised me only refund by cheque(why, when they took my card payment?) They insisted by cheque, and advised me to wait 10 days as they DO NOT HOLD clients card details for security purposes???! In the end they DID refund back on my card, but I was constantly emailing and harassing them for it, you may need to do this too! Never again! Thanks for your comment, hopefully we can spare other people going through this.

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Stefan1972's reply to Madespo's Comment

Written on: 23/07/2014

Thks for you support and comment. After a 'couple of' emails too (;-)) I m now waiting for them to sort out delivery... and we'll see how it goes!

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★★★★☆

“Actual delivery great but delivery date changed twice”

Written on: 07/07/2014 by Gilbertck286 (1 review written)

Happy with the product and the guys who delivered it but the original delivery dates were not achieved… Read Full Review

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★★★★★

“Happy”

Written on: 07/07/2014 by 1983Reed (1 review written)

delivery very efficient, helpful and well satisfied with coffee table which is solid and attractive... No complaints really… Read Full Review

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★☆☆☆☆

“Deal with these guys at your peril!!”

Written on: 04/07/2014 by Richardsea458 (1 review written)

Quite frankly you get what you pay for. Complete and utter disregard for customers, quite frankly hollow apologies, the worst control over logistics I have ever in my life seen and now they are stalling on refunding my money even though I haven't recieved any furniture after 3 weeks of waiting. (Please note this is the short version) I ordered circa £2000 of furniture from this store in the middle of June 2014 and was promised delivery numerous times and I my only preference was they the… Read Full Review

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Madespo's Comment

Written on: 06/07/2014

Me too! Still awaiting refund after 2 weeks, item was never dispatched or delivered so why they cannot just refund me I do not know, however this is going to go further, I have now contacted my bank for chargeback, maybe you can contact whoever you paid through?

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Stefan1972's Comment

Written on: 21/07/2014

You are another one... i am so mad at them/ They have my money... and I don't have any goods. Just wrote my review today!

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Stefan1972's Comment

Written on: 21/07/2014

Will be in the same position shortly (see my comment that I just wrote today).They area rip off company. Let's seek legal action

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Aileenbeety's Comment

Written on: 22/08/2014

I am in the same position. I think we should get together and not only get it to refund our money but bring this retailer down to protect any potential customers.

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