Furniture UK Reviews - www.furnitureuk.co.uk

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★★★☆☆
2.6 / 5
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Latest Reviews

★☆☆☆☆

“delivery and service rubbish”

Written on: 20/11/2014 by peterstockwood (1 review written)

5 to 20 working days delivery a joke; table delivered with no legs, lost in warehouse, delivery another 3 weeks.terrible customer service, no return phone calls or Emails unless you keep phoning them… Read Full Review

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★☆☆☆☆

“Incorrect Chest of Drawers & Refusal to communicate !”

Written on: 18/11/2014 by ConnedByFurnitureUK (1 review written)

I ordered a chest of drawers described as "golden pine" and "lacquered" on furnitureuk.co.uk. But when delivered, it was much darker - a sombre grey stained wood not matching the website's description or photo. And there were cracks in the joints, making it unfit for assembly. I phoned them within 24 hours of opening the package, requesting a refund/return, and I sent photos as they asked. But after that, there was no reply at all from them for 2 weeks until I complained to official bodies… Read Full Review

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★☆☆☆☆

“Still waiting for my wardrobe”

Written on: 17/11/2014 by snRose349 (1 review written)

I ordered and paid for a wardrobe from furnitureuk on the 15th sept 2014.I have spent a lot of time phoning them,most of the time I got an answering machine,when I did manage to get them it was "we will ask logistics".9 times out of ten nobody got back to me.When I managed to talk to them it was its not ready yet.and it will be ready for couriers to pick up.twice they said it will be collected.I did phone TMF couriers and they had no record of this.I reported this to furntureuk,now they say… Read Full Review

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Donetrusting2's Comment

Written on: 10/12/2014

Have cancelled order above from Furnitureuk,waiting for refund,not here yet,Thursay the bank will take it up,as paid by debit card.So furnitureuk Im sure you wont beat the bank.

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★☆☆☆☆

“Do not use them!”

Written on: 13/11/2014 by Jayla206 (1 review written)

having waited 6 weeks for a wardrobe delivery ( not 5-9 days as stated ) I was told the stock was unavailable. I was offered a refund that could only be paid via a check. After 3 weeks of no check I was told a refund would be paid via bank transfer, currently after another 2 weeks and despite calling every day I am yet to receive my refund. They have to date had my money for 3 months with no sign of a refund!… Read Full Review

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Bearhut's Comment

Written on: 19/11/2014

I have had the same problem when I cancelled a order with this company, they have still not paid me back my £293.00, and I am looking at other ways to retrieve it, how are they allowed to keep doing this,why have trading standards not stopped them.

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★☆☆☆☆

“Dream On!”

Written on: 12/11/2014

As with previous customers we too found service beyond belief. Read rave reviews before placing the order - did they write them themselves? Order for chair placed and paid for Oct 9th with promise of delivery in 5 - 15 days. Last we heard of it until I started searching the web for other companies to provide chair. Located and phoned a supplier one that had same chairs arriving following Monday and that they had just reduced in price. Furniture UK promised to match the reduced price and that… Read Full Review

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★★★★★

“Great service problem free”

Written on: 07/11/2014 by KeliYkeliy (2 reviews written)

Leather Sofas Received great quality product for price. very pleased. … Read Full Review

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★☆☆☆☆

“Gone into liquidation”

Written on: 04/11/2014 by cherrywaves (1 review written)

Like many others I have ordered furniture and not received stock. No response to emails or calls. Check out company house website....furniture uk is in liquidation. They're continuing to trade and take your money. Review.co.uk are investigating all positive feedback as they and I believe it's fake and they have asked for their banner to be removed from their site. PLEASE DO NOT ORDER FROM THIS SITE… Read Full Review

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★☆☆☆☆

“Do not shop here”

Written on: 02/11/2014 by Bearhut (1 review written)

I ordered some sitting room furniture from furniture uk online, but after not hearing from them for a few days I rang them and spoke to a woman about delivery, they emailed me later to say that the order was ready, but that some of the order had been damaged and would be delayed for 3 more weeks, not happy with this as I wanted my firniture before this, I cancelled the order, and they said they would send me a cheque for the £293.40 that they had taken for my card, the chque bounced, so I… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 31/10/2014 by Sidneyr277 (1 review written)

The worst company ever .please dont spend money and time to order anything from them.avoid in any aspect. They are for prison . Please believe me AVOID… Read Full Review

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★☆☆☆☆

“NOT IN STOCK”

Written on: 29/10/2014 by Sethg403 (1 review written)

I bought a mirror that said in stock. When I paid for the mirror I received an email saying it was out of stock till November(a month away)I asked to be refunded and this seem to be no problem at all. After waiting 2 weeks for a cheque which never came I rang the customer service who then took my bank details promising me a quick refund, another week went by with no refund. I rang again to be told that they had sent another cheque which did come after 3 days. Once I put the cheque into my bank… Read Full Review

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Cherrywaves's Comment

Written on: 04/11/2014

Unfortunately I have also lost money to this company, I believe it has gone into liquidation as they are listed on company house website so you probably won't get your money back from them. If you paid with credit card or PayPal I would start a claim process with them to see if you can be reimbursed. I have started a claim with PayPal.

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Cherrywaves's Comment

Written on: 04/11/2014

Unfortunately I have also lost money to this company, I believe it has gone into liquidation as they are listed on company house website so you probably won't get your money back from them. If you paid with credit card or PayPal I would start a claim process with them to see if you can be reimbursed. I have started a claim with PayPal.

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★☆☆☆☆

“A very bad experience”

Written on: 28/10/2014 by Gratrix (1 review written)

I will never order from this company again. It took 4 weeks to deliver a bed and 2 bedside cabinets that were ex stock! I was advised that the wardrobe I also ordered was being discontinued but I am still waiting for a refund. A cheque was sent to me on 29th September but this bounced 'refer to drawer'. Other promises have been made to refund me, but to date this has not happened. I am very disappointed. O/no FUK27952… Read Full Review

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★☆☆☆☆

“Still waiting for Delivery”

Written on: 28/10/2014 by Kamdeny494 (1 review written)

I ordered a wardrobe and 2 matching bedside tables from Furniture UK of West Bromwich on 10 August 2014. A delivery was arranged for 23 August (although their website states most furniture is delivered within 5-10 days). The delivery lorry arrived, and the delivery staff spent 20 minutes looking for the items, but could not find them and so drove off again. The delivery was rearranged for 28 August. This time the wardrobe was delivered, but no bedside tables. Furniture UK then advised me that… Read Full Review

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★☆☆☆☆

“Hollow promises of fictional delivery dates”

Written on: 10/10/2014 by Cliffordnf451 (1 review written)

This is the first time I have been motivated by such bad customer service to spend my time writing a review. We ordered a bookcase in June. Furniture UK informed us that it was currently not in stock but would be in the next few weeks; fine, we thought, at least we know. It was eventually back in stock in mid-August, two months after the original order. Delivery by Friday we were told. Never arrived. Furniture UK blamed the logistics company TFL logistics. We were reassured it would come… Read Full Review

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★☆☆☆☆

“excuse after excuse”

Written on: 28/09/2014 by ConnerTaylor (1 review written)

Ordered bedroom furniture. A day later told one item not in stock.kept ringing and it was in stock after about a week then was promised delivery later that week. Phoned on the Friday and goods not dispatched, was promised it the following week. Still didn't arrive. Chased again and given new delivery date. Guess what didn't arrive. Phoned again and told order got split up and went to two different delivery depots. After weeks and weeks of excuses I gave up and asked for a refund, which 3 weeks… Read Full Review

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Madespo's Comment

Written on: 02/10/2014

I had same experience, did in the end get my money back but only after threatening them with legal action. You can report this to the bank with which credit/debit card you used to pay, they will take this up and get your money back for you. Hope this helps.

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Madespo's Comment

Written on: 02/10/2014

I had same experience, did in the end get my money back but only after threatening them with legal action. You can report this to the bank with which credit/debit card you used to pay, they will take this up and get your money back for you. Hope this helps.

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★☆☆☆☆

“Worst customer service ever and found cheaper elsewhere”

Written on: 26/09/2014 by Carsen497 (1 review written)

What a terrible experience shopping with Furniture UK. The wardrobe I ordered and paid for on 25 August is still not with me. I have had to chase countless times via email and phone re delivery. The website promises delivery within 10 - 15 working days. The customer service staff are nice but do not ring you back despite promising to do so and on several occasions actually lied; telling me the wardrobe was with the courier - and subsequently telling me it hadn't left Denmark. To top it all… Read Full Review

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Madespo's Comment

Written on: 02/10/2014

I had same experience in June this year, kept saying refund by cheque but in the end THEY DID refund back to my card! Threatened them with legal action, Appalling company-never again will I ever buy from them. They also have sister company'Low Cost Furniture' which you should avoid too.

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★☆☆☆☆

“Appalling service”

Written on: 23/09/2014 by KatieJoan (1 review written)

Only communication received was to an email to confirm the order and that the payment had been taken. Two months later no communication and no furniture! Our calls are answered with bland, repetitive excuses and no apologies. NO STARS! One is too generous!… Read Full Review

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Madespo's Response to KatieJoan's Review

Written on: 02/10/2014

You will be lucky if you ever see any furniture from this Company. THeir prime excuse is that 'THE COURIER DID NOT PICK UP THE ORDER'!! They are trained to tell people this. You are being very patient but I wanted my money back whern I realised I was never going to get any furniture.

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★★★★★

“Completely satisfied”

Written on: 22/09/2014 by Arsenaultyl143 (1 review written)

The dining set was well packed, really good quality, easy to assemble, looks great and was excellent value for money… Read Full Review

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★★★★★

“Ordered Monday, delivered Friday. great quality and price.”

Written on: 22/09/2014 by Burkerq1975 (1 review written)

Ordered the Sienna 2 & 3 seater sofas. Delivery was done on time and with care. No doubt in the quality. Robust and well made items. Have already recommended to friends… Read Full Review

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★☆☆☆☆

“Do NOT Use”

Written on: 19/09/2014 by fdDuffy165 (1 review written)

We were attracted by the big range of products and reasonable prices. However, their delivery is awful. Having been told the product was in stock a week later we were then told it wasn't and had to choose another. After we did that we were promised a delivery in 5-10 working days. Over a month later we have still not received the item having been strung along with promises of imminent delivery. Do not use this company!!!!… Read Full Review

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★☆☆☆☆

“Worst ever! Buy elsewhere!”

Written on: 11/09/2014 by Alvaroc (1 review written)

Misleading on stock availability and delivery lead-time. Keep stringing you along until you eventually cancel! Kept blaming the courier company for late delivery for 5 weeks and then eventually state there is not stock and you will need to wait another 6 weeks! Plus cannot process refund on card used for payment will mail a cheque!! So much for online shopping! Managed to find the same item on Amazon for less with a 5 day delivery...idiot!… Read Full Review

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