Furniture UK Reviews - www.furnitureuk.co.uk

Click here if this is your business
★★★☆☆
3.2 / 5
64.1% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Furniture UK - www.furnitureuk.co.uk - Ask a question now

Media Gallery for Furniture UK - www.furnitureuk.co.uk

Furniture UK - www.furnitureuk.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Poor Delivery Service”

Written on: 27/08/2014 by PeterBuckland (1 review written)

I paid for 2 bedside tables that were listed as being in stock, to be delivered within 7-10 working days. I had not read the customer reviews about delayed and late deliveries. After failing to meet that period and receiving various other broken promises of later delivery dates I received my tables over 1 month after ordering and paying for them. I doubt that I would have received them then but for threatening to report the matter to the trading standards office. To be fair the quality of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible and Misleading Service”

Written on: 22/08/2014 by HaileeMcClanahan484 (1 review written)

Misleading stock availability on website, very poor customer service and expensive delivery charge. Ordered 2 items on the premise that they were in stock with delivery being 3-5 days, received email confirming this shortly after. Received my items 2 weeks later after having been given other delivery dates that never happened. Customer services told me they would keep me fully up to date by email, again this never happened and communication was always initiated by me. I have no positive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service and shoddy goods”

Written on: 20/08/2014 by Diaz159 (1 review written)

I bought an expensive coffee table from Furniture UK, it arrived about a month later (money was taken instantly obviously) and was in very poor condition so i tried to return it, eventually after 3 arranged pick ups they collected it, i am still awaiting the return of my money after having chased about 3 times so far. Do not use this company, poor service, poor returns process and terrible quality control if any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waited nearly 2 months”

Written on: 20/08/2014

Ordered item on 27th June and the money left my account almost immediately. Finally, today, 20th August, I have received the item. Apparently, when I ordered the item it was out of stock and they informed me very quickly that it would be another month. How is it that companies, who must know an item is out of stock, can still take your money? I felt sorry for the two delivery people, they work very long hours and I suspect take a lot of flak from unhappy customers. The best bit is, I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“0 STAR ”

Written on: 18/08/2014 by CharlottePilmore (1 review written)

The worst company I have ever dealt with in my life. They made me cry my eyes out over the phone, mis sold me an alternative wardrobe as I was going to cancel my order because of delivery wait. Then re-sold me my original order so I had to wait 4 weeks for the same wardrobe that I was going to cancel anyway ! Arranged a delivery day with me to then tell me on that day that it had been dropped in oil?? Received it the next day at 2 when I was promised AM delivery. Asked to speak to a manager… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I would give no stars”

Written on: 25/07/2014 by Becketta184 (1 review written)

Disgusting service. Missold me items, arguing with me telling me I'm wrong. Nobody will discuss compensation with me regarding this. I've been chasing for almost a month now. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Most horrendous experience”

Written on: 24/07/2014

Absolutely ridiculous behaviour, can't believe they are still in business. I cancelled my order before it was dispatched, told refund within 10 working days,it's now day 19 and I'm still waiting. Customer service staff are usekess. Would never even consider buying anything from this site again. STAY WELL CLEAR!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ORDER FROM 3RD JUNE STILL NOT DELIVERED (21July)”

Written on: 21/07/2014 by STEFAN1972 (1 review written)

I placed an order on the 3rd June After they confirmed everything, a couple fo days before the delivery was supposed to take place, they said the product wasn't in stock After many emails, they found another one and asked me to wait for 2 weeks. Which I did. Then they wrote to me on the 9th of July that the "goods were now dispatched and are with the courier company" ..."The goods are now with the courier and delivery will take place next week." And on the 18th July they told me that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Madespo's Response to STEFAN1972's Review

Written on: 23/07/2014

I did (in the end after threats of legal action) get my money back. When I initially asked for an immediate refund the assistant advised me only refund by cheque(why, when they took my card payment?) They insisted by cheque, and advised me to wait 10 days as they DO NOT HOLD clients card details for security purposes???! In the end they DID refund back on my card, but I was constantly emailing and harassing them for it, you may need to do this too! Never again! Thanks for your comment, hopefully we can spare other people going through this.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stefan1972's reply to Madespo's Comment

Written on: 23/07/2014

Thks for you support and comment. After a 'couple of' emails too (;-)) I m now waiting for them to sort out delivery... and we'll see how it goes!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★☆

“Actual delivery great but delivery date changed twice”

Written on: 07/07/2014 by Gilbertck286 (1 review written)

Happy with the product and the guys who delivered it but the original delivery dates were not achieved… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Happy”

Written on: 07/07/2014 by 1983Reed (1 review written)

delivery very efficient, helpful and well satisfied with coffee table which is solid and attractive... No complaints really… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Deal with these guys at your peril!!”

Written on: 04/07/2014 by Richardsea458 (1 review written)

Quite frankly you get what you pay for. Complete and utter disregard for customers, quite frankly hollow apologies, the worst control over logistics I have ever in my life seen and now they are stalling on refunding my money even though I haven't recieved any furniture after 3 weeks of waiting. (Please note this is the short version) I ordered circa £2000 of furniture from this store in the middle of June 2014 and was promised delivery numerous times and I my only preference was they the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Madespo's Comment

Written on: 06/07/2014

Me too! Still awaiting refund after 2 weeks, item was never dispatched or delivered so why they cannot just refund me I do not know, however this is going to go further, I have now contacted my bank for chargeback, maybe you can contact whoever you paid through?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stefan1972's Comment

Written on: 21/07/2014

You are another one... i am so mad at them/ They have my money... and I don't have any goods. Just wrote my review today!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stefan1972's Comment

Written on: 21/07/2014

Will be in the same position shortly (see my comment that I just wrote today).They area rip off company. Let's seek legal action

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Aileenbeety's Comment

Written on: 22/08/2014

I am in the same position. I think we should get together and not only get it to refund our money but bring this retailer down to protect any potential customers.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 4 Comments
★★★★★

“Good service”

Written on: 26/06/2014 by Vance104 (1 review written)

From choosing our item, through ordering, contact for delivery date and prompt delivery time, we would recommend furnitureuk… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use”

Written on: 26/06/2014 by Lh78 (1 review written)

Do not use this company. I was told my £300 dining table was in stock two weeks ago and would be delivered in 5-10 working days. I have had to call some foreign call centre 5 times and despite numerous complaints am still waiting to hear from the courier on when I will receive my table. Awful customer service they never call you back despite promises to. To add insult they offered me £10 off a future order!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Madespo's Response to Lh78's Review

Written on: 06/07/2014

I am still awaiting my refund after 14 days of cancelling my order as they kept apologising the 'courier' had let them down(I have seen other reviews with same problem) I have never dealt with a company such as this on the internet. I cant see why the refund is taking so long,as goods were never dispatched or received- I can only assume mine (refund) is in a long queue.....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“AVOID AVOID AVOID!”

Written on: 24/06/2014 by JaidenDuffy (1 review written)

Impressive internet site, easy to order but goods are not in stock, company not organised, ordered an item that should have taken no more than 10 days to deliver, 28 days later still awaiting its delivery. promises after promises. I tried to find company on google streetview but unable to find it. I have cancelled my order and are now holding them to the 7 day refund policy which they now say policy is 30 days (Distance selling regulations.) I can honestly say I have never dealt with a COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stefan1972's Comment

Written on: 21/07/2014

I agree.... just posted today my comment

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible service”

Written on: 11/06/2014 by 1972Daniels (1 review written)

My item also took more than amonth to deliver after being told it was in stock at time of order. It seems there is no follow up by furniture uk with the courier and that the courier is too limited in its service so only delivers when it can justify the journey. Furniture uk are very good at repeatedly apologising but the overall delivery service they offer requires a radical overhaul if they are to match others selling via the internet. Never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stefan1972's Comment

Written on: 21/07/2014

Same car experience... I agree.... just posted today my comment

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Great to deal with, lovely items”

Written on: 19/05/2014 by riley31 (1 review written)

Lovely pieces of furniture.The tables are larger than an average nest of tables therefore very adaptable. The service i received from Furniture UK was excellent from ordering to delivery. The staff were very helpful from the start and the furniture arrived on time and not flat packed like a lot of furniture is now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Madespo's Response to riley31's Review

Written on: 05/07/2014

Do you work for them?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible service”

Written on: 15/05/2014

The item I ordered was quoted for delivery in 5 to 10 working days, in reality it took a month and numerous phone calls before the furniture appeared. Delivery was terrible, turning up at 06:30 on a day we specifically stated was not convenient and the furniture being left upside down in my house. The item was what I wanted and of good quality, but I'd gladly pay slightly more I necessary and shop elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant”

Written on: 18/02/2014

2 delivery men and telephone assistant were both extremely helpful. Everything we had was excellently presented and in perfect condition. We will definitely come back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic service & quality”

Written on: 14/02/2014

Can not fault anything, easy to purchase and goods are of a high quality, most of my home is furnished by Furniture uk… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Madespo's Comment

Written on: 05/07/2014

You are one of the lucky ones then!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Would recommend.”

Written on: 30/01/2014

Excellent unit as described excellent communication and hassel free, delivered on time with no problems outstanding service all round… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview