SUPER TERRIBLE EXPERIENCE!!!

Baltic Sofa purchased from DWELL.
After few months cushions lost shape. Sofa didn't look good and was very uncomfortable.
After many e-mails, technician sent to our house, MORE EMAILS, cushions where replaced.
After nearly 2 years cushions lost shape and metal springs get stuck into your body!!! I sent them photos of sofa and they reply to me bellow.
DFS guaranty their products for 10 years. This makes DWELL far away from the top players.
No wonder they ceased trading just a while ago.(25th June 2013)
DWELL cannot make me buy from them again! Their product doesn't last! Dwell fails to get repeating customers!!!
I e-mailed them 5 nov 2013, this is the reply I received 2 days later

Good Morning,

Thank you for your email,

As you may or may not be aware, the company that you purchased your sofa from, Dwell Retail went into administration on the 25th June 2013 and therefore ceased trading from this date. We are a company called Coin Furniture Ltd who have purchased the Brand of ‘Dwell’ along with the database, website and six of the Dwell stores so that we are able to continue selling the ‘Dwell’ branded products.

I do apologise that you have experienced various problems with the sofa that you purchased however, because Dwell Retail are no longer trading and the funds from your order were with them and not ourselves, we are unfortunately unable to provide any replacement pieces for products that were purchased through the previous company. Unfortunately any warranty or guarantee arrangements held with orders placed through Dwell Retail Ltd were invalidated when the company went into administration.

Since your sofa was purchased, administration and brand take over there has been several changes in suppliers throughout the ranges so the supplier that was used when you purchased through Dwell Retail Ltd may not be the same supplier if it were a product that we were to stock.

Please do not hesitate in contacting us again if you require any further information.

Kind Regards

Customer Care Advisor