its been a disaster tbh, and badly managed UTTERLY ! bought a 2-3 person bench in the sale, got it home and started trying to construct it, then noticed on page 1 that the maximum weight it will bear is 100 KG ! if the average UK person is approx 75KG then it can only hold 1 and a third people !! rang customer services for advice and they have sent a query to the manufacturer but as yet nearly 2 weeks later no response about that I then have started to examine the pieces and realised that the person I dealt with who did the quality control of batch 12382 missed a lot, out of 15 screws only 8 holes were in the right place, 4 with a bit of firce you could just about get in and 3 were hopeless. however one of ther legs was made completely upside down so holes were on the leg and not the top where it connected with the bench. rang customer service as was advised a new part would be dispatched and be with me within 24/48 hours. …. I was told that consecutively over more than a week with at least 9 different calls to customer services (NB if they have a lot of complaints the calls will overspill to people in stores who can in effect do naff all except read the notes and then try to ring the people you were trying to get through to themselves, however they don't follow up or call you back, at one point a manager promised to call me back in an hour, I finally called back the next day and was told he had gone down to the warehouse and posted it himself, however the day after that it still hadn't arrived and I rang again to find it hadn't been sent at all … my particular favourite was when I got a call at 9.05 from a branch in the south of England because there was a note in the system to call me but they had absolutely no new information and couldn't tell me anything at all, so then they wondered why I reacted badly to a call coming from a company who didn't know why they were calling me 'except there was a note to call you' they finally have dispatched a part but sent it with a courier that doesn't deliver on Saturdays so now its going to be a chase across the country to get them to send it to somewhere I collect from, for bench with a really low build quality that can only seat 3 very light people

The member of staff was very friendly, knowledgeable, helpful and great customer service. Would recommend the store and staff to family and friends. I would alsodefinitely recommend the products Dwell sell to family and friends. The style, quality and prices are fantastic. Dwell does unusual styles and when my friends and family see the products I buy they cannot believe I have not paid a lot more. I love looking on Dwell’s website to see what new styles they have in store. I like it when I have gone into the store and if it is not in stock your staff put me on a mailing list to let me know when I can buy it.

It is over priced at the first point. The design is very poor. Ordered a right arm soft but turned up a left arm one and Dwell insisted this is the way it should be. Ordered a shoe cupboard and turned up a completely faulty product which can't be used at all after whole day assembling it. Initially sales person told me no need to assemble apart from 4 legs. It must be a joke. Poor services, no explanations and never make customer happy.

We were very happy that Dwell were prepared to replace a beautiful silver sheepskin rug we bought in April that faded to green as a result of exposure to direct sunlight.

The service was excellent. The staff who served me done a marvellous job and even the Manager was so accommodating but unfortunately the item I ordered don’t fit in our flat and it was returned . They offer me other style but the color I like was not available .i found one in another company which they will assemble inside our flat ., and the future I will consider dwell again .thankd

Perfect cupboard for shoes,! Fits beautifully in our downstairs cloakroom and works amazingly. Just enough room for 6 pairs of shoes and plenty of space for the large pairs.

I ordered a replacement bar stool for one we had broken. I was very pleased to see that the product was reduced by £50. However I didn’t realise that delivery was £49 or free to store as when previously ordering the delivery was £5.95. I called the next day and spoke to a lady in customer services ( sorry I forgot her name ) who was extremely helpful. She amended the order to be delivered to a store and arranged a refund of £49 back to our credit card. The store phoned the next day to confirm the stool had been delivered and was waiting for collection. Great customer service - one very happy customer! Thank you

Customer service was excellent. Product of excellent quality. Delivery on time

Extremely expensive for a damaged,faulty and inferior product. Still charged for delivery even though the product had to be returned.

I purchased an Executive desk and matching filing unit cabinet. Delivery was good & as expected, however on opening the packaging several key pieces were missing from the desk and I was unable to assemble it. After several phone calls and the wrong item being sent out at first I eventually could assemble the desk.( This was almost 2 weeks after delivery.) The desk then developed a fault after a few months - the wood trim came away from the door. Customer services were good and offered a replacement desk. This arrived as stated, however the wood finish and colour of the desk was totally different to the original and now it does not match the Filing unit... Overall very disappointed with the quality of this expensive furniture.

Ordered on line - did not realise it was self assembly However collected from the Sidcup Store, very good customer service on collection. Would like the website to be more user friendly otherwise "love my new bar table - classy"

Originally tables scheduled for delivery on 10/06/18 between 14.08 and 17.08. Returned home at approximately 13.15 to find a message saying that tables would be delivered between 13.00 and 15.00 but no delivery was attempted. Suggest it is too late to change delivery time. Dwell distribution could offer no explanation for this. said they would look into it but we had no feedback. Tables eventually delivered today with no problems. We feel that in view of your exorbitant delivery charge this is entirely unsatisfactory.

Awful customer service. Have sent 6 emails to try & arrange a collection and nobody is getting back to me. Item half the size of the picture advertised.

The delivery was spot on, the guys even helped move an old table that we were currently using, in to the garage, very polite and helpful. The furniture came in 10 boxes all needing to be assembled, which we hate doing(& I forgot to check!) but was easy enough to do, few arguments with the hubby but relatively unscathed. Furniture looks amazing, two bar stools, six dining chairs, table and sofa. I am hoping to pop back for another bar stool. Would definitely recommend.

Wow it's awesome . The reaction from my 6,year old grandson to the new bedroom furniture. I am very happy with it too. Ordered online delivered in 48 hours to the room of choice. Packed securely and well protected. Easy to put feet on . Looks high end ,sleek and modern with high gloss finish. Drawers open and close Very smoothly. Will definitely look to Dwell for future furniture needs. A lovely surprise that items were on sale when I ordered.

Helpful staff although some staff were more knowledgeable than others! Products are well designed. Not enough choice of fabrics and colours for soft furnishings.

Excellent company delivery excellent drivers and staff excellent