Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.6 / 5
665
66% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★☆☆☆☆

“DO NOT USE – appalling products and attitude”

Written on: 26/04/2016 by HMAG (1 review written)

They sold us damaged goods, then ignored my requests for a replacement for over one week. When we finally received a replacement it was even more damaged than the original one. The store manager at the Trafford Centre store who I had been dealing with, and all store staff, then ignored all calls and emails asking for a refund. I had to go to the “customer care” team who treated me in the worst possible manner. They refused to give a full refund until I threatened legal action, and I did not… Read Full Review

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★☆☆☆☆

“Memories of shopping in the 1990s”

Written on: 26/02/2016 by MarkStreatham (1 review written)

Buying a sofa from Dwell has given me painful memories of shopping for furniture in the 1990s. All the old memories were dragged from the recesses of my brain e.g. the 'customer service' team who take no ownership of a customer's problem, the broken promises about phoning back - and then when I phone back the staff member is 'not in the room' (and no-one else is able to help). What seems to have happened is that the driver did not take my sofa for delivery as it was damaged. But no-one at… Read Full Review

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★★★★★

“It was satisfaction all the way.”

Written on: 25/02/2016 by Deanna11 (1 review written)

Just like to say how pleased I was with the product, delivery and excellent service. Could not fault it in any way… Read Full Review

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★★★★★

“Just what I wanted”

Written on: 25/02/2016

I have been looking for a small side table to fit into a particular space for some time and nearly gave up. This little table is perfect - well made (no self assembly),stylish and fits my space perfectly. Not cheap but a good buy. It arrived promptly and in good condition so I'm very happy… Read Full Review

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★★★★★

“Gorgeous gorgeous gorgeous ”

Written on: 25/02/2016 by McCall137 (1 review written)

Totally love my table and chairs. Looks great in my kitchen and the quality looks and feels amazing. It's fun, modern and different especially the see through chairs. I love it all!… Read Full Review

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★☆☆☆☆

“Delivery letting you down ”

Written on: 24/02/2016 by 470Howard (1 review written)

I bought a TV unit which I was told would be flat pack. When I went to pick it up from store in Slough was told it was not flat pack so couldn't get it into my vehicle. Was told delivery would call me . Over 8 days later no one has called me. I enquired online last Thursday and was told the same thing that it has arrived back at the warehouse last Tuesday and someone would call me. Nothing .. I would now like to cancel my order and buy somewhere else… Read Full Review

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★★★★☆

“good service/sopport”

Written on: 22/02/2016 by icylui (1 review written)

1. good variety of quality products with attractive design, at competitive price 2. friendly service and support 3. efficient and reliable eservice attitude… Read Full Review

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★☆☆☆☆

“Damaged dining table ”

Written on: 22/02/2016 by Johnpaul1973 (1 review written)

Ordered a dining table turned up damaged, sent a replacement table with just as much damage as he first one so have now cancelled order. Although I do have to say that staff were very helpful , I just find it hard to understand how they can send two items with same faults. It seems quite obvious that there is something very wrong with the quality control… Read Full Review

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★★☆☆☆

“Product ”

Written on: 22/02/2016 by Jovani1948 (1 review written)

I ordered a large wall clock. When it came the deign idea was great but quality poor. It was plastic coated wire with back from numbers you had to push on. Not worth the money and get disappointing… Read Full Review

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★★★★☆

“Corner sofa unit ”

Written on: 21/02/2016 by KaraSandoval35 (1 review written)

Good value for money feel asleep on it more than once very comfy fits my small front a treat very happy especially as l bought it in the sale will certainly be shopping at dwell again… Read Full Review

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★★★★★

“great service”

Written on: 21/02/2016 by Beatricex53 (1 review written)

Bought a nest of tables. Went to pick them up and bought another side table. Both were fab items and looked amazing All the staff couldn't have been more helpful and accommodating. … Read Full Review

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★★★★☆

“great style Oxford shop very good”

Written on: 20/02/2016 by fxDickey166 (1 review written)

2nd time we have bought furniture from Dwell. great style but delivery the first time (2 years ago)was very bad. this time we arranged delivery to the Oxford shop to collect ourselves. manager and staff really kind and helpful in finding a solution when we discovered how heavy the item was… Read Full Review

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★★☆☆☆

“MISSING PARTS IN DELIVERY”

Written on: 20/02/2016 by Mosesl423 (1 review written)

I HAD MY DELIVERY AND THERE WAS ONE PART MISSING AND WAS HOPING THAT THE PART WOULD HAVE ARRIVED SOONER THAN WHAT IT DID, SO AM A LITTLE DISAPPOINTED WITH THAT AS THIS COULD HAVE BEEN SENT VERY EASILY BY POST, WHICH COINCIDENTLY I RECEIVED TODAY… Read Full Review

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★★★★☆

“tv unit delivery”

Written on: 17/02/2016 by MaggieBanks1965 (1 review written)

i ordered a tv unit from store the delivery was arranged and arrived as requested and on time. the delivery people were great prompt and helpfull.unfortunately the unit had some issues ie it looks like a display item as the feet were scratched up a draw is wonky and i found a pen lid in the draw.i phoned customer care line and they are sending a replacement item.she was very apologetic and helpful. i await my replacement unit with optimism… Read Full Review

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★☆☆☆☆

“2 deliveries so far for 2 products both had to be...”

Written on: 17/02/2016 by Jovannyi23 (1 review written)

Both faulty items delivered had to be exchanged, with a waiting period of 10/14 days between deliveries… Read Full Review

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★★★★★

“Bed Chair”

Written on: 16/02/2016 by yanto56 (1 review written)

Excellent product, comfy as chair and bed.. Excellent service… Read Full Review

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★★★★★

“Dwell modern white sideboard”

Written on: 16/02/2016 by Ericki404 (1 review written)

received a phone call on day of delivery giving approximate time of delivery. The delivery arrived right on time. 2 pleasant delivery men, who opened and removed the sideboard from the packaging. Extremely pleased with the quality and look of the sideboard it was exactly as shown on line. Will certainly use this firm in future!… Read Full Review

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★★★☆☆

“great place for style and quality home furnishings”

Written on: 16/02/2016

bought a few items recently and i am delighted with them however some have not arrived yet and they were due today. staff were really good although they did lose an ex-display item thatI had purchased. overall the items that i purchased were great and the staff very helpful … Read Full Review

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★★★★★

“Quality furnishings. ”

Written on: 14/02/2016 by Shaunh165 (1 review written)

Love the style and quality of products I've purchased. Great customer service too however delivery time slots and tracking could be improved. Delivery between 7am to 6pm means you have to wait in all day… Read Full Review

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★★☆☆☆

“i bought some fornitures in the shop and agreed to be...”

Written on: 14/02/2016 by Fitzpatrick102 (1 review written)

i bought some fornitures in the shop and agreed to be delivered on Saturday 30/1 I than received an email confirming that my delivery was for 2/2 which is not what we agreed apon and none would have been in the house. Re arranged the delivery for saturday 13/2. Received confirmation from the shops and again not delivery confirmation for the delivery service. sent several mail traicing for my goods. no reply I paid for them in Jan, cannot get them yet definitelly poor service and could be… Read Full Review

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