Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.6 / 5
642
66.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★★

“Great service ”

Written on: 11/02/2016 by wwGalloway201 (1 review written)

Lovely staff members, was very helpful and polite. Good ideas and helpful. Will be coming back for nite furniture. Thanks I bought a left hand Verona and looks great with a coffee table… Read Full Review

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★★★★★

“A Dwelly good company to deal with!”

Written on: 10/02/2016 by Kaylenw143 (1 review written)

We went to the New Malden Branch of Dwell to look at some kitchen furniture and were surprised to find a wide and eclectic range of furniture and accessories for all rooms. The quality of the furniture was excellent and many items you could call 'talking points'. We were greeted by a member of staff on entering the store but were left to our own devices to look around. We eventually selected a table and six chairs that were on display and placed our order with a member of staff. The… Read Full Review

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★★★☆☆

“Good quality - poor delivery”

Written on: 09/02/2016 by Ismaelw287 (1 review written)

Have ordered before and delivery was by your own van but this time as smaller package was contracted out -- took day off work and waited all day -- found out later that it had just been returned back to depot - no attempt to deliver that day or contact me . I did phone and depot said that address was correct and no problem and it would be delivered the next day . Difficult to arrange another day off work after already arranging one . You did refund delivery cost but still very disappointed as a… Read Full Review

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★☆☆☆☆

“Shocking service!!”

Written on: 08/02/2016 by Dwell (1 review written)

Inconvenienced big time by an error on your behalf, a company who has obviously no customer care standards.. Never shop with you again!!… Read Full Review

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★★★★★

“Great Product”

Written on: 08/02/2016 by vlMacDonald71 (1 review written)

For the price we are well pleased with our purchase.The service was excellent both in store after sales and delivery… Read Full Review

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★☆☆☆☆

“Not delivered”

Written on: 08/02/2016 by Gemmacharlotte (1 review written)

I can only describe my experience with dwell as exceptionally disappointing. I took a day off work to wait for my delivery which had been promised as 12 - 6 only to have a call from the driver at 6 telling me he ran out of time. I took a day off work which meant a day unpaid and Dwell were so un helpful. No one offered compensation, no body tried to be accomodating other than a very sweet lady in the edinburgh store. At no point did anyone try to rectify the situation other than telling me… Read Full Review

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★★★★☆

“lovely modern designs”

Written on: 07/02/2016 by SOUTHEND27 (1 review written)

LOVELY MODERN FURNITURE.HAVE JUST BOUGHT 4 DINING CHAIRS IN THE SALE. HAVE BOUGHT QUITE A LOT OF ITEMS AS I LOVE THE MODERN DESIGN. I WOULD HAVE GIVEN 5 STARS BUT CONSIDER THE DELIVERY CHARGES TOO HIGH. WOULD RECOMMEND.QUALITY GOOD TOO. OH AND FOUND STAFF HELPFUL ON THE PHONE AND IN STORE… Read Full Review

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★★★☆☆

“Only buy sale items”

Written on: 07/02/2016 by Reid2016 (1 review written)

The quality is decent, however I did have problems with the doors on the sliding wardrobe. A technician came out and got them ok but there not perfect Abd can still stick. My biggest niggle is not with the furniture but with the costumer care. I spend a fair bit in 4 items after waiting some time to check they were not gonna go into the sale. Then within 11 days of delivery the wardrobe was reduced by £200 and now the TVs unit by a £100. When I emailed customer services and asked as a… Read Full Review

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★★☆☆☆

“Poor delivery and customer service”

Written on: 06/02/2016

Ordered wine glasses as a gift which were scheduled to arrive in time for a birthday gift. Arrived well after the delivery date, after at least two chase up phone-calls. Out of the 6 glasses one was broken at the stem due to poor packaging. Imagine wrapping bubble-wrap around the box instead of around the glasses inside!! Replacement glass then took about 10 days to arrive. Not good customer service, packaging and delivery service. Glasses are nice though!… Read Full Review

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★★★★☆

“great service”

Written on: 05/02/2016 by Malcolm445 (1 review written)

I have bought products on 2 occasions and both times the products were damaged however with minimal fuss they were replaced immediately. Very impressed!… Read Full Review

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★★★★★

“Wonderful customer services, fast felverary, beautiful...”

Written on: 04/02/2016 by AbdielThurston26 (1 review written)

I came to buy a sofa, that I saw the week before Oslo 3 seater reduce to £399 from 799, I was told it is no longer in Sale...dispointed but instead I purchased a coffee table and Sideboad, the cusomter services assistant was very friendly and kind. The deliveray was fast and on the weeknd. Brilliant.Now I am waiting for your next Sale to purchase the Oslo 3 seater, I hope you let me know when it come on Sale...Thansk you … Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 03/02/2016 by LoganRiley458 (1 review written)

Furniture never arrived and received very rude feedback from Store Manager of Tottenham Court Road branch, his name was Sebastian - he is in the wrong profession as he has no customer service skills… Read Full Review

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★☆☆☆☆

“let down by quality control and delivery”

Written on: 03/02/2016 by Zoeb113 (1 review written)

The first product was faulty and had to be replaced. So having taken a day off work I had to take another. Had to disassemble myself ! 2nd delivery did not arrive in the window advised the evening before but 2 hours later. V annoying and frustrating Then the second product would not go upstairs. It would not have gone up anyone's stairs given size of flat-pack. Had to ring Dwell who advised it should be unwrapped before attempting to move. Delivery men hadn't got a clue while I attempted to… Read Full Review

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★★★★★

“Good Customer Service ”

Written on: 03/02/2016 by Teaganp186 (1 review written)

Fantastic Wardrobes, there very large with good storage. The additional shelves and draws are very use full to if you have a lot of shoes and cloths… Read Full Review

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★★★☆☆

“Nice product, poor delivery service”

Written on: 01/02/2016 by DavidPatCo (1 review written)

Un-like other major furniture suppliers the delivery guys do not remove and take away packaging. They also will not deliver it to the floor of your choice (we live in a town house and wanted it put on the middle floor). So we were left with this super heavy large unit blocking our hallway until me and my pregnant partner could shift it upstairs. This was poor service to say the least. Having moved into a new house this year we have had numerous deliveries of furniture; Next, John Lewis, M&S… Read Full Review

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★★★★★

“As ordered”

Written on: 28/01/2016 by DamianSalisbury190 (1 review written)

Goods delivered on time, in excellent order, with appropriate but not excessive packaging.Store or on line site worth a visit… Read Full Review

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★★★★★

“Walnut desk”

Written on: 25/01/2016

Delivery men were gentlemen clean & polite.Very pleased with appearance of the desk & excellent quality… Read Full Review

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★★★★★

“I love Dwell ”

Written on: 25/01/2016 by Oski1 (1 review written)

After visiting several stores along Totthenham Court Road I just couldn't help to enter to Dwell, I was fascinated by all the furniture inside, .beautiful and well organised furniture simple but full of Sharm. The assistants were very helpful and gave me time to make my own decision about what I was going to purchase. I bought 5 items and I am very happy… Read Full Review

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★☆☆☆☆

“Still no sofa”

Written on: 25/01/2016

I ordered my sofa on the 22/12/15. The staff in store were very friendly and nice and helped me order my sofa. I went away from the store being told that someone would ring me to arrange delivery of my sofa, this didn't happen. I emailed Dwell to ask if there was a problem. Someone rang me up and said there'd been a problem with the ordering system. I told them I'd come into store to get things on track. When I was in store I had to choose a day for my delivery. As I don't work set days I… Read Full Review

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★★★★★

“my dining table”

Written on: 25/01/2016 by Aryannaf245 (1 review written)

Staff approach and professional guidance to product I was in interested in No pushing for sale. Lots of fabulous furniture designs . I would highly recommend dwell to any family an friends with no hesitation… Read Full Review

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