Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★☆☆
3.4 / 5
61% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★★

“Excellent service”

Written on: 23/11/2014 by Wentworthxh310 (1 review written)

Reception area items ordered, easy to order, arrived on time, good quality, what more could you ask… Read Full Review

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★★☆☆☆

“Review of my table”

Written on: 22/11/2014 by ZoieBarnett109 (1 review written)

I ordered the product at the end of August, told would be here end of sept, didn't arrive. No call had to chase up and told would be beginning of November. then they phoned to said would take another week to be transported from down south. Poor service, poor communication. Staff in store were friendly. Love the actual product… Read Full Review

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★★★★☆

“good design competitively priced”

Written on: 22/11/2014 by nicolla (1 review written)

I ordered a copper toilet brush holder, soap dispenser, soap dish and toothbrush holder which I was delighted to find having seen similar in high end design and much more expensive. The metal was a little lighter than I expected so not suggesting quite as high quality as ideal but otherwise very nice items of good design - nice sheen and proportion. The items were presented in individual boxes and these adequately packaged for delivery. They arrived quickly and with good, friendly… Read Full Review

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★★☆☆☆

“Very expensive ie more than twice the price of other...”

Written on: 21/11/2014 by MarcoFaulkner460 (1 review written)

Bought a Carlson 2 Drawer TV unit for £438 only to find it is identical to the UK-CF Paris White 110 unit which is widely on sale at about £230. I think I've been mugged. It is an ordinary piece of furniture which had not been put together very well and I had to adjust the doors and drawer fronts to line them up. The glass door seem to block the IR signal from the remote control ( with new batteries )contrary to the advert. Distinctly unimpressed. And paid extra for delivery too… Read Full Review

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★★★★★

“Great Service”

Written on: 21/11/2014 by syMacKay104 (1 review written)

From entering the store staff were friendly and attentive. Our needs were also discussed when we chose our furniture. From start to finish everything was excellent. Would shop at Dwell again. You really do get what you pay for… Read Full Review

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★★★★☆

“Very good service”

Written on: 20/11/2014 by Donavany357 (1 review written)

Ordered a pair of tables which took approx 5 days to come, I personally think the delivery charge of £69 was to much for the delivery time. However, when my tables arrived one of them was marked. I emailed dwell with pics of the damaged table and they had an excellent response time. They arranged for another set of tables to be delivered the next week. Apart from the delivery charge Dwell provide an excellent service with beautiful products. I probably would buy from again but would question… Read Full Review

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★☆☆☆☆

“good sales person useless delivery "service"”

Written on: 20/11/2014 by CaelFisher144 (1 review written)

A very pleasant in store sales experience but unfortunately the delivery men refused to deliver the sofa to my house (very modern building with good and wide staircase 6th floor) due to health and safety risks! appalling that Dwell use a delivery service which can actually not deliver the goods. Who do you sell to? People who live on the ground level only? I loved the sofa and everything else in your store but clearly your supply chain needs an extensive review on a urgent basis. Any person… Read Full Review

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★☆☆☆☆

“Awful delivery and customer service”

Written on: 19/11/2014 by Clay360 (1 review written)

I ordered a side table online and was supposed to collect from the store in few days upon receiving a delivery confirmation email from the store. No call or email or ...!! We called them 4 times over a week and every time they said "sorry, apparently it has been dispatched to another store by mistake and we promise to sort it out and call you by this afternoon" but they never called!! After nearly 2 weeks of placing order, and their confusion I cancelled my order, which was a shame because it… Read Full Review

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★★★☆☆

“POOR PACKAGING”

Written on: 19/11/2014 by JENNNID (1 review written)

My order was for a Dwell Puro Glass Table. While I am happy with the product I have to say the packaging was very poor. Even though the item is temepered glass, to send it just with a single coating of bubble wrap and a little bit of foam round the edges I just dont feel is sufficient. Especially when it has to come such a long way and we paid £70 for the delivery… Read Full Review

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★★★☆☆

“Poor online ordering and low quality item”

Written on: 19/11/2014

The online ordering is clunky. Took several attempts for the order to go through. The confirmatory email then promised contact for delivery within 7 days. Nothing happened in those 7 days. Logging back into the main website did not help as there is no tracking function or other navigation possible in the order summary. A call to customer services 9 days after ordering (answered after over 15 minutes) was perfectly amiable and resulted in a promise that delivery would be processed that… Read Full Review

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★★★★★

“Great design, looks great and I can now sit at the table”

Written on: 19/11/2014 by AngieMcFarland117 (1 review written)

The 4 tan retro Circle dining room seats look great, but they also make sitting at a dining room table comfortable, great design, nice colour and from a size and scale perspective they fit very well in our room, the product was easy to assemble and delivery was ok ( could have been a bit quicker ) the instructions for assembly we're not too clear - but all in all an excellent product at a great price… Read Full Review

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★★★★★

“Beautiful Glass Desk”

Written on: 18/11/2014

I has confidence right from the start with this Company. Great telephone manner, efficient, helpful and straightforward. My glass desk, cups, and paper bin for my office look lovely and I will definitely be looking at this website much more often and recommending Dwell to friends. Placing the order was easy, and I only had to wait a few days for everything to arrive and was pleased to see the desk was extremely well packaged to avoid any damage to it which was great!!… Read Full Review

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★★★★☆

“Oval glass table”

Written on: 18/11/2014 by mo1940 (1 review written)

An excellent item. I had previously bought the white bar stools for another house, having moved I needed a table, this one is perfect. Chrome on the pedestal a bit "rough" here and there, but otherwise, delighted… Read Full Review

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★★★★☆

“Terrible delivery problems, and unable to reach...”

Written on: 18/11/2014 by julia444 (1 review written)

I had huge problems over the delivery. The girls on the phone were very helpful and tried to resolve the problem. But I had to make numerous calls. I was refunded postage, but after that I had more delivery problems and had to make several more calls. I asked for a further refund, but I did not hear back.` Also it was impossible to reach the customer service line. Only the girls in the stores stopped me from returning it… Read Full Review

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★★★☆☆

“long wait wardrobe delivery”

Written on: 18/11/2014 by pinocampi (1 review written)

I waited 7 months from the moment I bought a three door sliding wardrobe to delivery. Once delivered and assembled by somebody else, who I've paid separately, the wardrobe looks nice, spacious and totally fitting the wall it was meant to be. I was given 20% discount for the incovenience, let alone my following up of the order, for nobody from Dwell, bother to let me know about the delay. I have made myself few calls from abroad in order to track the order down. Pity, since I have almost fully… Read Full Review

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★★☆☆☆

“Products took so long to arrive. I have been told that...”

Written on: 17/11/2014 by Irene165 (1 review written)

Products took so long to arrive. I have been told that it's been expected more than a month ago and i'm still waiting for it. The first batch of the other products that I've received are both faulty… Read Full Review

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★★★★☆

“delivery”

Written on: 17/11/2014 by strathisla (1 review written)

Have been getting emails from dwell very regularly,once a week at least,catalogues with product range,we order something,told it cannot be delivered to our address,why send out all this stuff to me?(others?) Was near to Glasgow recently,decided to order coffee table and pick it up when were in the area,half an hour away.difficult to find pick up point,finding shop was easy but not the back door! Staff were great,could not be more helpful,we bought some other products from the very good range of… Read Full Review

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★★★★☆

“Service & quality ”

Written on: 17/11/2014 by Mazzaboo66 (1 review written)

I have been ordering since 2011 & have had a few hiccups on the way ... One in particular has only just been reviewed after many attempts to have resolved. Have no addressed the issue myself in the cost of £70.00 to have repaired. I believe the company has now been taken over but the service has always been good . Design is great but quality could always be improved… Read Full Review

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★★★★★

“very pleased with everything”

Written on: 16/11/2014 by eyGoodman238 (1 review written)

Very pleased with everything and it all turned up on time!!!!… Read Full Review

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★★★★★

“Did NOT Dwell”

Written on: 16/11/2014 by GlenLoan (1 review written)

Saw a bench seat and ordered from the chap at the front desk who checked it on the shop computer. It was actually cheaper than we thought as ticket item showed a higher price - we bought and paid for the item and 2 days later the bench was in store for us to collect… Read Full Review

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