Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.8 / 5
916
70% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
? Ask our helpful community of experts about this product or company
Dwell - www.dwell.co.uk (Post June 2013) - Ask a question now

Media Gallery for Dwell - www.dwell.co.uk (Post June 2013)

Dwell - www.dwell.co.uk (Post June 2013)

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Love my new table ”

Written on: 21/02/2017 by tzHolt184 (1 review written)

U loved how the description was exact It came on time . And all we had to do was unpack it . I love it and will definitely be buying more off The web site . Thank you once against… Read Full Review

Report this review
★★★★★

“Fantastic service!”

Written on: 19/02/2017 by Happy39 (1 review written)

Fantastic service from staff at Milton Link store.Edinburgh All staff were very courteous and helpful! Goods arrived as discussed very happy with product. Only downside goods not available from store . … Read Full Review

Report this review
★★★★★

“Very satisfied with product and service”

Written on: 18/02/2017 by Stacygrove (1 review written)

Satisfied with all aspects of purchase. The service from the sales assistance was excellent… Read Full Review

Report this review
★★★★★

“excellent service”

Written on: 17/02/2017 by PierceSparks264 (1 review written)

The item I bought was reduced in price - a good start. I was able to book a convenient delivery date and time. On the day the delivery people called to give me a more precise time of delivery so I didn't have to sit in for hours. The delivery guys were really helpful and friendly - unpacked the item and removed the packaging. what more can you want - and I like what I've bought… Read Full Review

Report this review
★★★★★

“The customer care at Dwell Shepards Bush is fantastic....”

Written on: 17/02/2017 by Zoster (1 review written)

The customer care at Dwell Shepards Bush is fantastic. They are attentive both before and after making a purchase. An excellent team to say the least… Read Full Review

Report this review
★★★★★

“Great customer service. ”

Written on: 16/02/2017 by 153Reese (1 review written)

I tried to order a side table online in the sale I had difficulty checking out so tried again the next day but the table was now out of the sale . I decided to order it anyway. I then received a call from dwell as they had noticed I had tried to place the order the previous day and when I explained I had to order at the new price they very kindly agreed to refund the difference of £80. I was really impressed. The table is lovely great quality and I would definitely use dwell again… Read Full Review

Report this review
★☆☆☆☆

“POOR PRODUCT & AFTERSERVICE”

Written on: 13/02/2017 by Hughes186 (1 review written)

Product Substandard, customer aftercare Poor… Read Full Review

Report this review
★☆☆☆☆

“Uselesd customer care”

Written on: 13/02/2017

I placed the order in January, 2017 online. I was emailed that order will be delivered in the next 5 days. 2 weeks later i called them asking where the order was. A gentleman said it has not been delivered because I didnt select a delivery date. He proceeded to fix the issue and said the order be deliver for sure in the next three days. A week later NO order. Called up again. This time they said they are moving the warehouse and they cant deliver the order for another couple of weeks and no… Read Full Review

Report this review
★☆☆☆☆

“Worst service and shopping experience.”

Written on: 12/02/2017 by Julianna426 (1 review written)

Weher do i start?!? From the day we ordered and got the items delivered it is 3 weeks past, we wanted to return an item and get another one which we have been charged for and to our surprise they made us sit at home waiting for them and called 2 times to say they are coming to find out 3-4 hours later they will not come. Then i had to keep calling them whole day and stay on the line each time for min 10 min to get through to someone who had no clue of anything, they promised to arrange it for… Read Full Review

Report this review
★★★★☆

“treble sideboard and tv unit”

Written on: 08/02/2017 by Urquhartck242 (1 review written)

Excellent sales service. Very pleased with the product and the advertised product is exactly as described, which is often not the case with online goods. The white glove service and delivery was also excellent. thankyou Dell… Read Full Review

Report this review
★★☆☆☆

“Disappointed ”

Written on: 07/02/2017 by Sharawara (1 review written)

I ordered a coat stand on line, it said it was in stock but after a week I contacted Dwell to ask when it would be delivered as I had paid an extra £18 for delivery. I was told on the phone it was out of stock and I would have to wait another nine weeks. I told dwell on ordering it said it was in stock and they said it was a glitch on there system. Straight away they have taken my money for the oat stand and the cost of delivery but still haven't give me a date for delivery. Normal companies… Read Full Review

Report this review
★★★★★

“Great Service”

Written on: 05/02/2017 by kxRodriguez89 (1 review written)

I bought a sideboard. When it arrived, it was exactly as described and really good quality and value. The delivery guys were excellent. No fuss. Unpacked in seconds and removed all the packaging too. A thoroughly pleasant experience all round. Thank you… Read Full Review

Report this review
★☆☆☆☆

“Dwell delivery terrible”

Written on: 01/02/2017 by DuncanSmith (1 review written)

Ordered a sofa with Dwell. The original delivery date on the website was wrong, but rescheduled for two week's time. At the rescheduled time the delivery did not come and Dwell did not bother to contact me with any explanation. After many phone calls, I rescheduled the delivery again. Still not turned up, again no communication. Completely useless… Read Full Review

Report this review
★★★★★

“Great Delivery Service”

Written on: 01/02/2017 by Elise375 (1 review written)

This is a great site to order furniture for the home. Stayed in touch all the time about delivery date and time even phoneing on morning of delivery to state a time. The delivery drivers were so helpful putting the furniture together and removing all the rubbish. Was a problem with 1 item of my furniture which I didn't notice till they had left and Dwell support were great at resolving the problem and was rectived with minutes and my new replacement furniture was with me within a week great… Read Full Review

Report this review
★☆☆☆☆

“table and chairs (or not)”

Written on: 01/02/2017 by Elspeth99 (1 review written)

ordered table, agreed for dwell to hold on to until chairs available : 1) the chairs took an age 2) despite being told in an email the chairs would come with the table they did not 3) the table was damaged 4)the table is out of stock again and chairs coming separately 5) it was me that had to do all the calling and chasing 6) the refund of the delivery for the table was a pathetic recompense for the above… Read Full Review

Report this review
★★☆☆☆

“Waited all day for my delivery ”

Written on: 31/01/2017 by Lincoln156 (1 review written)

Accept the fact that it's an all day delivery very but when you get a call to say delivery is between 12 -2 then you kind off expect that. I phoned at 3pm and was told I should have had a call early morining to say that it would not be delivered that day. Lost a days holiday from work. Time is precious! Now have a new order and new delivery date. Pls don't make me wait in all day again. And. Messaged on FB and still not response. What happened to good old customer service ? … Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 29/01/2017 by Wenmhill (1 review written)

Again Dwell have excelled with their service. The delivery men put the desk together. We had a problem with the sideboard and a replacement was with us within a week. I have recommended the company to friends the quality of the goods and their customer service is excellent… Read Full Review

Report this review
★★★★★

“Purchase from Dwell”

Written on: 27/01/2017 by yxMarshall434 (1 review written)

This is my third purchase from Dwell, Hedge End. Friendly staff, helpful and polute. No pressure to buy and only gave advice when asked although always approachable and willing to help. The item I ordered came into stock on the date given and was ready for me when I called to collect. Excellent staff and store… Read Full Review

Report this review
★☆☆☆☆

“Damages!”

Written on: 25/01/2017 by VASmith52 (1 review written)

Well as per my last review I did say I would use Dwell again but, after this latest experience, never again. I ordered an item from the sale, which was still a high-end product but which upon unpacking was so badly finished that I have no alternative but to return the item, and I want a full refund and the offending item re-collected without delay as I live in an apartment and the item is stuck in the middle of my lounge. On this occasion I cannot condemn the delivery service, I saw the item… Read Full Review

Report this review
★★★★☆

“Good service ”

Written on: 25/01/2017 by 141Timmons (1 review written)

Tables are lovely and delivery swift and on time and well packed… Read Full Review

Report this review
overview