Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★☆☆
3.5 / 5
466
63.1% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★★

“excellent product, excellent Customer Service. ”

Written on: 01/08/2015 by hawcrala (1 review written)

The nest of tables was as described, of good quality, arrived as expected, and was well packaged. Nevertheless there was a small flaw in one of the tables. DWELL sent a replacement free, promptly, and without hassle. Very good Customer Service… Read Full Review

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★★★★★

“Now very happy”

Written on: 31/07/2015 by Snyderkv60 (1 review written)

I had to have an item originally purchased from Dwell replaced as it was damaged. They did so very efficiently and pleasantly and I am now very happy with my purchases from them. I would now be prepared to recommend them to a friend. If the first delivery team had been as helpful as the second I would have had no issues at all. The only issue I have is that there was a long period when I had to wait for the replacement item to be restocked by Dwell. I would have liked to know the weight of the… Read Full Review

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★★☆☆☆

“Damaged goods”

Written on: 13/07/2015 by Kamillak (1 review written)

I ordered a shoe cabinet and initially the product arrived damaged.i had to go back to the shop and order a replacement.The replacement product arrived undamaged and there was a sticker on the box which I understood that it was thoroughly checked before sending.I wondered why such stringent checks were not done in the first place.It took me three weeks and 2 delivery dates which has slightly inconvenienced me… Read Full Review

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★★☆☆☆

“Delivery overdue”

Written on: 06/07/2015 by Jordon221 (1 review written)

Advised product would be in the warehouse 28 June - still waiting to hear about delivery. Need to be kept better informed… Read Full Review

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★☆☆☆☆

“Poor Product, Terrible Customer Servie”

Written on: 03/07/2015 by bpfialho (1 review written)

I have bought from Dwell many times and have generally been satisfied with their products and their service. However after my last experience I will never buy from them again. I bought the Step Shelving Bookcase and was delivered the product twice.. both times damaged. The first time I asked for a replacement and the second time I just asked for compensation. I had to call them 5 times because no body every called me back when they said they would. Eventually I got a measly 20% back. I know… Read Full Review

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★★★★★

“great tables at a great price”

Written on: 02/07/2015

These unusual side tables were just what I was looking for and getting them at half price was a bonus. I had to collect them from the warehouse which was close to my home. Very cheerful polite and helpful staff. … Read Full Review

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★★★★★

“Great Delivery Service!”

Written on: 21/06/2015

Great delivery service and the lounge chair I ordered had all the pieces I need to put it together! I live in a block of flats where the delivery point is not that obvious. However everything was delivered on time and I received a very friendly phone call advising me of this. I would certainly recommend Dwell to others… Read Full Review

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★★★★★

“Excellent service from Dwell”

Written on: 19/06/2015 by 1989McKinney (1 review written)

Staff helped me choose the best table and chairs for my needs. Went into the shop several times before ordering and always met with lovely staff. Pleased with the table and chairs I ordered. Unfortunately there was a scratch on the additional table leaf used to extend it but when I telephoned the shop, they were brilliant. Let me keep this one until the new one arrives and gave me the expected date of replacement which they will send out to me. Well done!… Read Full Review

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★★★★★

“Grey dining chairs”

Written on: 17/06/2015 by Stephany65 (1 review written)

Superb quality of chairs. Super speedy delivery, much quicker than expected delivery of two weeks. Well done Dwell, I would definitely recommend you as a company… Read Full Review

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★★★★★

“Fabulous customer service”

Written on: 17/06/2015 by LHall54 (1 review written)

I was replacing chairs that I bought from Dwell 7 years ago because they were getting grubby and I wanted same ones.One arrived broken and customer services got it replaced within a week.I love Dwell and have used them for numerous items.Shop staff are fantastic at helping with orders and giving advice about items.I have never had the need to complain about anything before and was delighted at the service I got with the problem.5* service… Read Full Review

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★★★★★

“great service”

Written on: 17/06/2015 by Seamusr196 (1 review written)

Delighted with service everything very smooth delighted with product Will def use again… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 16/06/2015 by Julia123123 (1 review written)

Made an order online. Paid £39 pounds for delivery. Cancelled it as I couldn't be in the house to receive it in time. But still was charged for it, even though the driver never made that journey. Paid money for nothing… Read Full Review

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★★★★★

“Excellent service! ”

Written on: 15/06/2015 by Sheenum (1 review written)

Excellent service from the Dwell team. From helping with deciding the furniture to ordering & delivery! … Read Full Review

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★★★★★

“LP Platinum Record wall clock”

Written on: 15/06/2015 by Merritt263 (1 review written)

I saw the clock on the website and thought it was rafher funky. I decided to treat myself and I was not disappointed. It looks lovely on my wall (I did email Dwell a photo) so I was very happy. Quite a novelty item… Read Full Review

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★★★★★

“very good service”

Written on: 14/06/2015 by 45Hartley (1 review written)

THE STAFF AND SEVICE WAS EXCELLENT… Read Full Review

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★★★★★

“customer service amazing”

Written on: 14/06/2015 by MuhammadWentworth (1 review written)

I recently moved and had ordered alot of furniture. I had got confused as to what was coming from where and thought my furniture had not been delievered. Customer servies were very understanding when I realised I had infact recieved the goods and made a mistake. Thank you for your patience… Read Full Review

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★★★★★

“Good service, good customer care very understanding...”

Written on: 12/06/2015 by Carver3 (1 review written)

Good service, good customer care very understanding when I had made a mistake about a delivery that I have ordered… Read Full Review

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★★★★☆

“flat pack!”

Written on: 08/06/2015 by PaulFrith (1 review written)

Im perfectly happy to put the chest of drawers together. However, the symbol two men one hour was grossly misleading. It takes time to decipher the pictures in the manual. Some of these could have been clearer, to make sure the drawer runners etc were fixed in the correct place. and a major grouse-it could have been my error but I don't think so-the middle piece was symmetrical and could be fitted either way. Except that the pre-drilled holes only worked in one of those ways. Guess what, I… Read Full Review

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★★☆☆☆

“great stock bad service”

Written on: 04/06/2015 by Hajjamma (1 review written)

I was not informed my item had arrived in store for collection and it took me contacting Dwell direct to find out if it had been delivered a week prior. I was told my item would only have been held for 1 week (lucky I rang!). I asked the sales assistant in the shop if I could check my item and they were very helpful, though because of how well my item was packaged, we could only check the glass; of which was perfect. I wish we had checked the whole item but I thought because the item was… Read Full Review

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★★★★☆

“Sample colour swatches”

Written on: 04/06/2015 by Jeme15 (1 review written)

Received, thanks but did not expect to receive a vat invoice for free samples… Read Full Review

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