Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.5 / 5
477
64% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★☆☆☆

“Poor service dwell”

Written on: 27/08/2015 by Carollivingston (1 review written)

very disappointed with dwell! My order arrived incomplete and I was therefore unable to use the product. Frustrating considering i had chosen dwell partly due to the fact the product was required for a specific date and being impressed by the promise of delivery in 5 days. When arriving incomplete contacted dwell who advised they would send fixings within 3-5 days. Too late for specific reason for having the product but liked so decided to keep it. Fixings arrived on time as promised but… Read Full Review

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★★★☆☆

“Great Furniture when it arrives ”

Written on: 22/08/2015 by Slaughter299 (1 review written)

I have purchased over the last few years several items of great furniture from Dwell, Table , Bookcase , Bedside cupboard etc all have been very good but the delivery time has always been late or delayed. So lets hope the latest order arrives on time… Read Full Review

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★★★★★

“ANKARA corner sofa”

Written on: 18/08/2015 by Susan_Yates (1 review written)

the person I dealt with who helped me with the purchase of my sofa was extremely polite and helpful. Excellent customer service… Read Full Review

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★★★★☆

“Horizontal bar light”

Written on: 18/08/2015 by EllianaThomson (1 review written)

Bit fiddly to get correctly aligned but looks good now… Read Full Review

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★★★★★

“Service above and beyond!”

Written on: 16/08/2015 by Kats11 (1 review written)

The 2 delivery guys arrived and offered to unpack the furniture as it was heavy and I live alone. Unfortunately the front door slammed behind me, no keys or phone in my slippers!! Luckily they lent me their phones, I managed to m agent to call my landlady and they waited for her to arrive and then helped me in with the furniture. I was extremely grateful they were so kind to wait and help! Can't thank them enough. The cupboard is exactly what I need and looks great in my flat!… Read Full Review

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★☆☆☆☆

“worst ever service”

Written on: 14/08/2015 by TheresaRogers (1 review written)

I ordered 3 items on the 10th of May - it is now the 15th of August - thats over 3 months!!!- no word from dwell, some items are in stock according to the link, but they dont pick up the phone, provide no information and I am still wondering if I will ever receive the furniture I ordered… Read Full Review

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★★★★★

“Great product, excellent service!”

Written on: 12/08/2015 by djtowers (1 review written)

Ordered a canvas wall art print on Dwell's site and requested that it be delivered to the Glasgow store. Got a phone call from the store to let me know it had arrived and collecting it was easy. Staff in the Glasgow store were, as ever, really friendly and professional. The whole process was easy. Canvas looks great too!… Read Full Review

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★★★★★

“Wonderful service very professional ”

Written on: 12/08/2015 by Nathenv154 (1 review written)

Wonderful service very professional… Read Full Review

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★★★★★

“Consistently outstanding”

Written on: 10/08/2015 by demc (1 review written)

This company is excellent and gives outstanding customer care from start to finish. I normally order over the telephone as I like to ensure that I have all the details. This also enables me to benefit from any advice re the product, possible suitable alternatives and to discuss delivery dates. The items always arrive in perfect condition, delivered by fantastic personnel who really believe in and promote the quality of the product. I would thorough recommend Dwell for all round excellence… Read Full Review

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★★★★★

“I found the process of purchasing with Dwell very...”

Written on: 08/08/2015 by OdinJones (1 review written)

I found the process of purchasing with Dwell very straightforward. I have previously used the company and was pleased with the quality so I was happy to return and buy a range of bedroom furniture. I would be happy to recommend Dwell to anyone. My only criticism was I had a number of items in my basket awaiting payment, in this time unfortunately one of the items had gone up by £100, I emailed the company asking if they could give me the sale price and it was an resounding no. So I would… Read Full Review

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★★★☆☆

“Delivery of order between 7am and 1800. Actual...”

Written on: 08/08/2015 by JaelynnParker153 (1 review written)

Goods ordered and delivered are perfect. Only snag is my wife and I are 78 years old and were left to unpack the items and then get rid of all rubbish. This aspect tended to spoil what was otherwise an excellent service… Read Full Review

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★★★★★

“excellent product, excellent Customer Service. ”

Written on: 01/08/2015 by hawcrala (1 review written)

The nest of tables was as described, of good quality, arrived as expected, and was well packaged. Nevertheless there was a small flaw in one of the tables. DWELL sent a replacement free, promptly, and without hassle. Very good Customer Service… Read Full Review

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★★★★★

“Now very happy”

Written on: 31/07/2015 by Snyderkv60 (1 review written)

I had to have an item originally purchased from Dwell replaced as it was damaged. They did so very efficiently and pleasantly and I am now very happy with my purchases from them. I would now be prepared to recommend them to a friend. If the first delivery team had been as helpful as the second I would have had no issues at all. The only issue I have is that there was a long period when I had to wait for the replacement item to be restocked by Dwell. I would have liked to know the weight of the… Read Full Review

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★★☆☆☆

“Damaged goods”

Written on: 13/07/2015 by Kamillak (1 review written)

I ordered a shoe cabinet and initially the product arrived damaged.i had to go back to the shop and order a replacement.The replacement product arrived undamaged and there was a sticker on the box which I understood that it was thoroughly checked before sending.I wondered why such stringent checks were not done in the first place.It took me three weeks and 2 delivery dates which has slightly inconvenienced me… Read Full Review

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★★☆☆☆

“Delivery overdue”

Written on: 06/07/2015 by Jordon221 (1 review written)

Advised product would be in the warehouse 28 June - still waiting to hear about delivery. Need to be kept better informed… Read Full Review

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★☆☆☆☆

“Poor Product, Terrible Customer Servie”

Written on: 03/07/2015 by bpfialho (1 review written)

I have bought from Dwell many times and have generally been satisfied with their products and their service. However after my last experience I will never buy from them again. I bought the Step Shelving Bookcase and was delivered the product twice.. both times damaged. The first time I asked for a replacement and the second time I just asked for compensation. I had to call them 5 times because no body every called me back when they said they would. Eventually I got a measly 20% back. I know… Read Full Review

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★★★★★

“great tables at a great price”

Written on: 02/07/2015

These unusual side tables were just what I was looking for and getting them at half price was a bonus. I had to collect them from the warehouse which was close to my home. Very cheerful polite and helpful staff. … Read Full Review

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★★★★★

“Great Delivery Service!”

Written on: 21/06/2015

Great delivery service and the lounge chair I ordered had all the pieces I need to put it together! I live in a block of flats where the delivery point is not that obvious. However everything was delivered on time and I received a very friendly phone call advising me of this. I would certainly recommend Dwell to others… Read Full Review

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★★★★★

“Excellent service from Dwell”

Written on: 19/06/2015 by 1989McKinney (1 review written)

Staff helped me choose the best table and chairs for my needs. Went into the shop several times before ordering and always met with lovely staff. Pleased with the table and chairs I ordered. Unfortunately there was a scratch on the additional table leaf used to extend it but when I telephoned the shop, they were brilliant. Let me keep this one until the new one arrives and gave me the expected date of replacement which they will send out to me. Well done!… Read Full Review

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★★★★★

“Grey dining chairs”

Written on: 17/06/2015 by Stephany65 (1 review written)

Superb quality of chairs. Super speedy delivery, much quicker than expected delivery of two weeks. Well done Dwell, I would definitely recommend you as a company… Read Full Review

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