Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.8 / 5
937
70% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★☆☆☆☆

“Apalling Service - Unbelievably Bad”

Written on: 21/03/2017

I ordered a rug in February and received an email that I must contact the company to arrange a delivery. We did that and I received confirmation. I have waited in ALL DAY for it. I called Dwell, to be passed to somebody who said he couldn't help as the phone had gone through to a store but gave me a Royal Mail tracking number that didn't work. I then called customer services back who said the PRODUCT WAS OUT OF STOCK and I may get in in 4 weeks. No communication. No email. Shockingly bad… Read Full Review

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★★★★★

“Top Rate Service”

Written on: 20/03/2017 by StevenRamsey461 (1 review written)

Very professional from order from delivery. Excellent service all round. Delivered at the time they said. The delivery men were helpful and polite. Would buy again as the furniture was good quality… Read Full Review

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★☆☆☆☆

“Furniture is undelivered”

Written on: 18/03/2017 by Duncan215 (1 review written)

I have had 4 delivery attempts so far and I still have a missing item Delivery 1 - 2 x Paris Sofas arrived, 4 x Easel Chairs Delivery 2 - Enzo Table Legs (Only) Delivery 3 - Delivery men came empty handed with a Delivery note for 4 x Easel Chairs. Delivery 4 - Enzo Table Delivered I have had to make myself available for 3 days to receive my delivery. I'm extremely disappointed with the Delivery Service and the level of incompetence. … Read Full Review

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★★★★★

“two times Dwell sofas”

Written on: 16/03/2017 by Landon242 (1 review written)

Ordered two sofas, they arrived just as described and I am well pleased with my purchase - also the service was excellent and I will definitely use Dwell again. Would recommend them to friends and family… Read Full Review

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★★★★★

“Double Extending Wooden Dining table”

Written on: 16/03/2017 by Miloe328 (1 review written)

The whole process was extremely smooth. From going into the showroom and looking at their products we were immediately put at ease by the assistant. Very knowledgable about the item we ended up buying. We decided to put it on the wish list, that holds the price and it was a great idea as the price went up to £799 the following week. Choosing a delivery day we choose the weekend and we're given a slot between 12pm and 6pm. I was extremely surprised to receive a call at 8am saying that they were… Read Full Review

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★☆☆☆☆

“Avoid dealing with Dwell - Worst customer service...”

Written on: 15/03/2017 by Clark1962 (1 review written)

Bought Dwell Branch book case online on 11/2/17. Item arrived with mismatch screws/fittings. Several e-mails to customer services but they never reply! Several phone calls to Dwell. On one occasion was given a telephone number to contact but no one answers. On several other occasions the member of staff responded issue in hand and warehouse aware. Today is 15/3/2017, over a month since I bought the Dwell branch book case and issue not resolved. No one from Dwell bothered to contact me… Read Full Review

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★★★★☆

“Fabulous!! ”

Written on: 15/03/2017 by Nursepurse49 (1 review written)

Dwell has got to be one of my favourite stores and I'm so glad they've opened a branch in the Chester Greyhound Retail Park, I used to have to go all the way to The Traffird Centre so now it's so much easier to pop in and see what's new! Yes, it's expensive but this isn't your average high street store, the items they sell are fun, eclectic and most importantly - different! They sell amazing artwork, fabulous furniture and wonderful "stuff"! I've always found the staff to be friendly… Read Full Review

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★★★★★

“Fantastic Service!”

Written on: 15/03/2017 by Stacyr23 (1 review written)

I would highly recommend Dwell and its customer service team. Stupidly, having completed the purchase incorrectly, the team resolved my issue in a professional and extremely timely manner. Congratulations to such an expert team, it's not often that I receive such superb service from a Customer Service Team and would wish them to be acknowledged by their senior management team… Read Full Review

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★★★★★

“Compact floating shelf unit/”

Written on: 14/03/2017

Great! I love it. It's very sturdy and looks classy. A great shame I had to do a little self assembly. Wasn't difficult but my problem is arthritic fingers so I called in a friend to tighten up the screws. He was also very impressed with the quality. Would recommend your company to anyone… Read Full Review

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★★★★★

“bar table & chairs”

Written on: 14/03/2017 by RaymondPeck (1 review written)

Ordered the table and chairs easily on the website the delivery date was only a week from ordering. Delivery men were good and on time. All in all a good experience… Read Full Review

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★★★★★

“Perfect chairs and tables for the space”

Written on: 13/03/2017 by dsGarrett64 (1 review written)

The chairs and tables fitted perfectly in the space. The sales assistant and delivery guys were great from start to finish. Would recommend to friends and already have. The chairs are really comfortable in fact we keep sitting in the chairs now in our new kitchen rather than sit in the living room. We all be back to purchase more of the Dwell range in the future. Thank you… Read Full Review

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★★★★★

“Quick delivery and excellent service”

Written on: 12/03/2017 by 253Scott (1 review written)

Ordered on Monday - delivered on the Friday within the timeframe promised. Delivery chaps were excellent and very friendly. They put the legs on (sofa) and cleared away all the packaging… Read Full Review

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★☆☆☆☆

“A ladder desk”

Written on: 12/03/2017 by NatalieMoreno193 (1 review written)

I had an awful experience which still has not been resolved. I ordered a ladder shelf/desk from dwell. Apparantly there was a service to put the shelf/desk together but the delivery people dropped the package and left as quickly as possible saying that it was just a few nuts and bolts. Well it was not a few nuts and bolts and was quite a difficult item to put together and very heavy for me and my daughter to put up. I decided to send it back since it was just an impossible task. I still have… Read Full Review

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★☆☆☆☆

“Still not got all the pieces”

Written on: 09/03/2017 by Prezzo (1 review written)

Ordered a sofa and delivery all fine and on time, however pieces are missing to connect the sofa together and the feet are missing. 12 days later and numerous phone calls and chasing I still have the pieces missing as the bits sent out were incomplete. Really wish the company would act fast to resolve issues, it just takes forever to fix the mistakes. Still no closer to knowing when this will be completed… Read Full Review

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★★★★★

“Dwell Delivery”

Written on: 09/03/2017

I was very happy with the delivery of my sideboard. I liked that I was kept informed. The delivery men were polite and courteous. I appreciated that they unpacked and took the rubbish away. Good job all round… Read Full Review

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★★★★★

“Very Good Service”

Written on: 09/03/2017 by djMcClellan102 (1 review written)

The delivery men were very helpful. They had to lift very heavy furniture up a flight of stairs and then assemble it and they left everything very clean and tidy… Read Full Review

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★★★★☆

“Very satisfied good price looks great”

Written on: 03/03/2017 by SaulHickey499 (1 review written)

The adviser served us very pleasant and knowledgeable… Read Full Review

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★★★★★

“black gloss stools”

Written on: 01/03/2017 by uyCarpenter223 (1 review written)

I ordered through the Leicester shop and then collected the items from the store. The staff were very helpful and informative. The stools are great looking and modern. Extremely pleased would definitely buy again from dwell… Read Full Review

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★★★★★

“excellent customer service”

Written on: 24/02/2017 by ysWard404 (1 review written)

The first lot of furniture delivered was faulty but the lady in the shop quickly arranged for it to be replaced and all went smoothly.I am very happy with the furniture as it looks trendy and was well priced… Read Full Review

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★★★☆☆

“Nice item ”

Written on: 23/02/2017 by dottyvincent (2 reviews written)

Lovely occasional table - just what I wanted. Arrived in store a day before promised. However, I am still awaiting a refund on the £49 delivery charge ( changed my mind and requested store pick-up instead). Spoke to two different departments at time of order and they said a refund would be arranged immediately. Still waiting, so will now have to make contact again to get the refund… Read Full Review

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