Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.7 / 5
750
68% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★★

“Fun experience! ”

Written on: 25/07/2016 by 436Baker (1 review written)

After visiting a mainstream furniture shop where we had a very boring experience we stumbled upon DWELL. We liked what we saw as something different for my teenage daughter. The staff took all the time and attention during the buying process. And made it fun! Not pushing us in buying something but helping to make the right choice. And we returned the next day and had a similar experience and bought some more:-)… Read Full Review

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★☆☆☆☆

“Extremely poor Customer Service ”

Written on: 25/07/2016 by Delaney1969 (1 review written)

Ordered a coffee table online. Was supposed to get it on an arranged date. Didn't receive it, no one called ..I called..They said they are finding out from the delivery service and will let me know. They still didn't call so I called them a day later, they said they still don't know. Next thing I said..I would like to cancel it..They said first they need to find out where it is. And they said they can't refund u till they find out..What a shame… Read Full Review

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★★★★★

“Great service, exciting design”

Written on: 25/07/2016

I walked into the store merely as a window shopping exercise as I am still a few months off from buying a flat, but left with a rocker, a smile and not the slightest feeling that I'd been sold something. I now go into the store most weekends just to imagine myself with their furniture… Read Full Review

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★★★★★

“Dining room chair purchase”

Written on: 24/07/2016 by DejaWillis (1 review written)

I ordered six replacement dining room chairs as the old ones were getting a bit tatty after more than seven years service. I couldn't order online as there were problems with the portal so ordered by phone. Operative was very helpful and order placed. The chairs were tracked and duly arrived as promised. However, there was a problem with one of the chairs which wouldn't screw together so I contacted customer services, no quibble and replacement was bispatched very quickly. Excellent… Read Full Review

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★★★★★

“Beautiful”

Written on: 23/07/2016 by Rodgershg243 (1 review written)

I love evry single thing I got from dwell, it's stylish, modern, and the staff are so nice and helpful. Yes I recommend dwell. 5 stars… Read Full Review

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★★☆☆☆

“Poor delivery service”

Written on: 21/07/2016 by ColinFischer190 (1 review written)

Bought a sofa in the store in Stratford and was told how great the delivery service would be. The two chaps turned up and pretty much refused to try to get the sofa in the lift (we have managed to get a sofa with the same dimensions from dwell in the sofa previously) because they didn't think it would fit. They scuttled off with me barely having an opportunity to ask them to try. I was left to single handedly get the sofa up to the 5th floor and then into my flat and of course then set up… Read Full Review

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★★★★★

“Fab ! ”

Written on: 20/07/2016 by Galloway450 (1 review written)

What a great experience it is to visit the dwell store in Tollcross the staff could not be nicer or more glam! The store itself is an aladins cave of fabulous finds. Would highly recommend this store… Read Full Review

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★★★★★

“excellent service”

Written on: 20/07/2016 by Brendonc218 (1 review written)

Dwell replaced our chest of drawers with no quibble when we discovered a small flaw, taking us at our word and a photo. The new one arrived within a matter of days and again the delivery was done with the utmost care and good manners… Read Full Review

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★★★★★

“Great service ”

Written on: 19/07/2016

After days of sofa hunting we found one we liked in the Dwell store in Tottenham Court rd. Guided by Irena - a very helpful Sales person - we managed to bag a real bargain-a three seater sofa for under £400! The agreed delivery was on time and the sofa was delivered straight to our living room on the second floor - no issues! Thank you - really pleased with the service. The sofa is on the 10yr guarantee so let's see how it goes!… Read Full Review

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★★★★★

“Very happy :)”

Written on: 19/07/2016 by KierraWiley (1 review written)

I ordered two sofas from Dwell which was delivered super fast. I am extremely satisfied with the service and products! I couldn't recommend Dwell enough!!… Read Full Review

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★★★★★

“Really impressed by Dwell!”

Written on: 19/07/2016

(Brewer extending gloss dining table) Firstly I was impressed by their website, which contained all the specifications of their dining tables, including how they extend and store the extra leaf. Far better information than any other website I'd looked at. The website also lets you know which stores carry the items you want to view. On visiting both Tottenham Court Road and the Westfield Stratford branches, I found the staff friendly, helpful and informative. On delivery, I was firstly given… Read Full Review

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★★★★☆

“Efficient and no issues!”

Written on: 18/07/2016 by Kelly72 (1 review written)

We ordered dining room chairs from Dwell. They arrived on time, nicely pack and with no damage. Easy peasy… Read Full Review

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★★★★☆

“Excellent stylish, modern products”

Written on: 18/07/2016 by Griffo74 (1 review written)

I ordered a dining room table, sideboard and tv cabinet in my initial order. I then went onto order a drinks cabinet in a second order. The design and quality of all products are excellent. There was minimal installation (in fact we only had to fix the table legs to the table itself). The delivery costs were disappointing. In fact I was t sure I paid any for the first three items (although I must have). Thus wasn't pointed out to me at purchase in store. I only realised the charges when I… Read Full Review

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★★★★★

“Excellent quality product”

Written on: 18/07/2016 by Muirby464 (1 review written)

Had searched on shops and online for a low long unit for my lounge. All the ones I saw online that were suitable came in hundreds of little pieces! The range Dwell offered was in a different class. A little more expensive but so very well worth it, especially when all that was needed to assemble was attaching legs and shelf. Clear instruction. Quality attachments. Easy. Delighted with the product and it has been much admired. Only question is why is the delivery so much more expensive to… Read Full Review

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★★★☆☆

“Delivery promise not fulfilled, product great”

Written on: 18/07/2016 by icWagner23 (1 review written)

I ordered this product on line for my elderly stepmum and we also rang customer services who assured her that the delivery people would call her 1 hour before delivery of her product. They didn't. They turned up at 7.45 am in the morning without warning, waking her up and causing her to rush out of bed to answer the door (she has high blood pressure and COPD). Consequently, she felt unwell all day long. It would have been fine had they called an hour before as promised because she would… Read Full Review

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★★★★★

“Very good customer services ”

Written on: 15/07/2016 by GerardoRivera1957 (1 review written)

It's a shame our flat was too small for big sofa but very good service providers… Read Full Review

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★★★★★

“Really quite good”

Written on: 15/07/2016 by ANVA (1 review written)

A level of service that is rare nowadays. Understanding the customers ' needs and actually trying to engage their brains to attend to this rather than just complying with prescribed systems. … Read Full Review

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★★★★★

“Quality furniture, just what I was looking for.”

Written on: 14/07/2016 by jxCoffey392 (1 review written)

Quality furniture, just what I was looking for… Read Full Review

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★★★★★

“Very high service and customer care”

Written on: 13/07/2016

Very high service and customer care. The sales team is excellent… Read Full Review

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★★★★★

“Hadley bench”

Written on: 13/07/2016 by Dedat (1 review written)

Fantastic quality product and an appealing price drope of 31%. Customer service has always been top quality at Dwell… Read Full Review

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