Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★☆☆
3.4 / 5
61% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★☆☆☆☆

“Shocking Service ”

Written on: 21/12/2014 by zqLane201 (1 review written)

Constantly chasing back orders and no-one ever calls you back. Very poor customer service… Read Full Review

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★★★☆☆

“Good in sale. ”

Written on: 21/12/2014 by Daleyfi237 (1 review written)

Some items can be good when in the sale but otherwise over priced. Bought a chair at 20% off. 2.5 weeks after delivery it was reduced by 50%. Store would not honour extra discount. Very hard to get through to right person on the phone and long wait for the chair (6weeks). Not good customer care from customer service. Was promised call back but never got one… Read Full Review

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★★★★☆

“Rug”

Written on: 21/12/2014 by duMatthews103 (1 review written)

Excellent purchase, delivered on time, it was a gift and there wasn't an option to gift wrapping… Read Full Review

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★★★★★

“Excellent products”

Written on: 19/12/2014 by Caroline143 (1 review written)

Absolutely delighted with our sideboard! It is well-built, fantastic design, a stylish piece of furniture. We were kept well informed re delivery times etc. The men brought it into the house and placed it where i wanted it. Good service… Read Full Review

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★★☆☆☆

“Doesn't deliver”

Written on: 19/12/2014 by ofAyers272 (1 review written)

This is the third time I have ordered furniture from dwell and experienced delays with delivery timescales. I ordered a table in August with a delivery date of end of September which I was happy with. The date was put back until late October, then the beginning of November, then the end of November, and then beginning of December. Although I was given a further discount as a goodwill gesture I decided to cancel the order. I did place another order for a table that was in stock which was… Read Full Review

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★★★★★

“Hiccups resolved satisfactorily ”

Written on: 19/12/2014 by CarleeRowe351 (1 review written)

Initial order shipped with minor damage but this was swiftly replaced and we're very happy… Read Full Review

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★★★★★

“Table absolutely brilliant. ”

Written on: 19/12/2014 by Holland201 (1 review written)

Excellent customer service from start to finish. In store, nothing too much trouble whilst I was dithering between 3 tables! Everyone thinks it is perfect for our room. I shall definitely be returning… Read Full Review

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★★★★☆

“Top Qualty ,Stylish Furniture But Delivery Let them Down”

Written on: 18/12/2014

Very happy with quality , style and price of furniture but delivery Company spoilt the experience . We asked for a post noon delivery because we live 200 miles from the delivery address . Dwell promised that would happen but on the delivery day we received a call from the driver @ 7.30 am to say he would make the delivery @8.30 am . We were still 2 hrs away . He refused to come back . We eventually contacted the distribution company ( agent of Dwell) and they admitted they had ignored the post… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 18/12/2014 by lodonnell (1 review written)

Internet suggested that delivery times were approx 7 days - I had to wait 3 weeks as I lived in an 'outlying area'..... I live 5 miles from Glasgow City Centre. I had to pay GBP49 for the 'privelage' of getting my order, the Rotunda table and chairs, in three weeks. It arrived minus the legs?????? A message was received from customer services to advise that the next available delivery was into the New Year............WHAT????? I have now to have Christmas dinner Japanese style? … Read Full Review

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★★★★☆

“Very nice looking”

Written on: 17/12/2014 by Hancockbv387 (1 review written)

Very nice looking pieces of furniture and an excellent customer service. Not as high quality of the product as I would expect - finish goes off / chipes when assembling, just in a few places but still a bit disappointing… Read Full Review

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★★★★★

“Dining table delivery”

Written on: 16/12/2014 by xdPhillips295 (1 review written)

The experience was easy and my table was delivered on time. If I could make a suggestion to improve service. I had to wait in all day. I got a phone call 15 minutes before delivery. Even a morning or afternoon appointment the day before or on the day would have been helpful. There aren't many suppliers that still expect you to wait in all day… Read Full Review

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★★★☆☆

“Egg shaped fruit vase”

Written on: 16/12/2014 by FelixSchaefer (1 review written)

This base/ fruit bowl is a great design although the base I received has two black manufacturing flors which show on the front edge also the base is uneven so it won't stand without wobbling. The quality of manufacture is poor considering the price… Read Full Review

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★★★★★

“Oval glass table”

Written on: 15/12/2014 by Rodgers61 (1 review written)

Lovely shop and friendly, helpful staff. I was unsure which table to choose ( between 3) and visited store 3 times with my tape measure. Nothing was too much trouble and several tables were extended for me to check size etc. In the end I made my decision and a week later, it was in my house looking great. My son helped me to assemble the pedestal base and attach to the table. I made the right choice.......I am very happy with it and shall definitely be returning to Dwell… Read Full Review

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★★★★★

“Quality,, design, price and reliable delivery”

Written on: 12/12/2014 by Barcote (1 review written)

Use Dwell because of the quality of design of products is high but the prices reasonable. Purchasing is easy, no obstacles Delivery super efficient and flexible if delivery dates have to change. I would rec. friends to purchase from Dwell because of the excellent service provided. The catalogue is small, ( a bonus) yet packed with all the information required to make a purchase. Illustrations clear too. There was no part of the process that I could find fault with… Read Full Review

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★★★☆☆

“Ok but could be better”

Written on: 12/12/2014 by 1977Bentley (1 review written)

The quality of the product is a little questionable. A tv unit that with the lightest of touch the veneer scratches and comes of. Not ideal for a piece of furniture used daily. When picking up from the Tottenham Court Road branch the sales assistant was extremely rude, giving a lot of unnecessary attitude from the first word uttered. Needless to say I will keep the product because it looks nice but I won't be buying from here again. A shame… Read Full Review

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★★★★★

“Customer Service is tops”

Written on: 11/12/2014

The Stratford shop in the Westfield Centre is an excellent place to go. The staff were and are absolutely wonderful especially C, but others as well, in fact all I have dealt with. Excellent customer service. The customer care centre is quite good but failed to get back to me on a couple of occasions. However, they did sort exchanges and refunds efficiently. The big negative has been the delivery company that made mistake upon mistake. Not calling beforehand and when they left a message did… Read Full Review

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★★★★★

“Great service from start to finish! ”

Written on: 11/12/2014 by Kehoeec6 (1 review written)

I spotted a lovely sofa in Dwell but wanted to have a look around before I commited to the purchase. The staff were really helpful and checked to see if I had an account (couldn't remember if I had or not) anyway I did & had a note on my account for a 20% discount. I left the store with a card with all the details, new price and telephone number If I had any queries. I looked around but couldn't stop thinking about the sofa in Dwell. The next morning I called and placed the order. I chose my… Read Full Review

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★★☆☆☆

“Great customer service - awful products! What a shame”

Written on: 10/12/2014

It's sad to write badly about a company when the people are so nice, helpful and willing. Our story begins with the purchase of glass table, two bedside tables and two matching chest of drawers. We had to wait five weeks for the chest of drawers but that wasn't a problem as the team helpfully suggested they deliver the rest of the shipment earlier which they did. Unfortunately, when I opened the packaging for the table and bedside cabinets, the table had chip marks in the chrome where the… Read Full Review

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★★★★☆

“Quick Service”

Written on: 10/12/2014 by KyleighHowe (1 review written)

I telephoned to order a sofa bed and was received by a very friendly, efficient sounding lady who surprised me by saying the sofa would be delivered within a few days. And it was! Helpful delivery guys took it upstairs. Once I had it unpacked and up (easy to assemble but not so easy to get out of the box) I discovered it was exactly as it appeared on the website. No-one has slept on it yet - I imagine it's a bit hard and will be used only for emergencies, but for a sofa, looks fitting and… Read Full Review

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★★☆☆☆

“Waste of so much time. Not happy!”

Written on: 10/12/2014 by Maddox406 (1 review written)

I had to wait in three times to get this order right! once for delivery. It was scratched. Second time for another one and first one to be collected as instructed then the pick up man refused to take broken one. I had to wait in a third time to get faulty one picked up. What a disaster. My loss of earnings was greater than the original cost! Never again. No apology....nothing. As it happens I like the product I bought but it is not worth the hassle next time… Read Full Review

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