Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.8 / 5
1012
71% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★★

“Purchase of bed”

Written on: 23/09/2017

Excellent customer service. Attentive and professional… Read Full Review

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★★★★★

“Amazing After Sales Service”

Written on: 22/09/2017 by Mikeeee45 (1 review written)

Amazing customer service. Our 18 month old glass table developed a fault. I rang Customer Service who advised how I might fix it, but said that if it didn't, call back. I did, and without hesitation they arranged a replacement. Two strong men arrived and took away the old one, and brought the new one in. Really good service, and with a smile too… Read Full Review

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★★★★★

“Good quality ”

Written on: 21/09/2017 by Oldhit1948 (1 review written)

The furniture was well made and delivered on time. What more can you ask for?… Read Full Review

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★★★★☆

“great”

Written on: 18/09/2017 by Lee1952 (1 review written)

great table but the home delivery charges not good this needs a free delivery for any item more than 200… Read Full Review

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★★★★★

“best buys from super shop with super service”

Written on: 13/09/2017 by 485Curtis (1 review written)

The shop is most attractively set out with everything shown to advantage. The salespeople are most helpful and attentive. Our family already shop at Dwell stores and we would certainly encourage them to keep on doing so. We're hoping for some Christmas presents from there--- especially if there are some good sale prices… Read Full Review

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★★★★★

“Amazing innovative designs, great value, fabulous...”

Written on: 12/09/2017 by Marie385 (1 review written)

Amazing innovative designs, great value, fabulous staff..... right through to your doorstep ! Can't stay away !!!! Superb service… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 05/09/2017 by Cowanri83 (1 review written)

We bought a complex glass coffee table after 2 visits to a Dwell store. On neither occasion were we advised that it would not be assembled for us. We were charged £49 delivery and left with a mass of glass which required 2 people (according to the instructions) to assemble. Despite emails, a phone call and several review websites, such as this, not one attempt has been made to speak to us. If we had wanted a flat pack coffee table we would have bought one for a fraction of the price at… Read Full Review

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★★★★★

“Lounge furniture ”

Written on: 29/08/2017 by Kim146 (1 review written)

We are overall happy with our purchase however the bit that did leave a bitter taste was purchasing the unit at £599.00 then seeing it advertised a day later at £649.00 to be sold in the sale at £449.00 several days later. I did call and expressed my concern regarding the true price still waiting to hear back… Read Full Review

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★★★★★

“Dwell in Hove ”

Written on: 24/08/2017 by Aveiro13 (1 review written)

We fell in love with the Seville sofa after visiting the Hove store. The sales assistant couldn't have been more helpful. He spent a long time going through options that would work for our specific requirements and had some great suggestions for how we could furnish our newly refurbished living room. I can't recommend the Hove store enough. It was a beautifully set out shop and I will definitely be returning soon… Read Full Review

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★★★★★

“Great sevice”

Written on: 22/08/2017 by 379Clayton (1 review written)

A great service by everyone at dwell from the shop to delivery men will buy again much shopping with than other furniture stores thanks for help and advice… Read Full Review

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★★★☆☆

“Product packaging quality”

Written on: 22/08/2017 by Tyrellh311 (1 review written)

Ordered my furniture (5 items of furniture). When arrived 3 of the 5 were damaged. The build quality on one product was poor. Although I was not happy, they were very apologetic and would arrange replacements. The following week the replacements arrived and 2 of the 3 were damaged again. Now very disappointed as had to rearrange an appointment to fit in with their delivery. Whilst the sales and delivery staff have been very polite & apologetic, I must question the company's quality checking… Read Full Review

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★★★★☆

“Bar stools”

Written on: 14/08/2017 by ldAdair404 (1 review written)

We ordered 3 bar stools came on time one was damaged and it got replaced very quickly very impressed… Read Full Review

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★★★★★

“The friendliest delivery men ever ”

Written on: 13/08/2017 by McMahonbp181 (1 review written)

Very happy with the excellent service in store and efficient and ultra pleasant delivery men. Happy with the stylish furniture too and aim sure I will have much enjoyment from it for many years too come… Read Full Review

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★★★★★

“First but not the last”

Written on: 13/08/2017 by Jazlynn1988 (1 review written)

I was looking for a black desk, and Dwell came up trumps. It was easy to order, offered at a competitive price, and the option to collect from my local store was just the ticket. Delivery was quick, and the local staff let me know it had arrived. I was well looked after by the in store staff on my arrival, and helped to load the heavy item into my car. All in all a great experience. My first purchase with Dwell, but I suspect, not the last… Read Full Review

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★★★★★

“Great service”

Written on: 10/08/2017 by qxConnolly389 (1 review written)

I purchased. A chair from you that neede to be put together, I didn't want to do this so Ayas at Tottenham Court Road branch offered to do it for me, it was ready to collect when he said it would be. I was very pleased with the service I received… Read Full Review

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★★★★★

“Great Service ”

Written on: 07/08/2017 by debsmithl (1 review written)

Hi, I got great service and love the products. Thank you… Read Full Review

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★★★☆☆

“Still have my hole in the back of my sideboard, which...”

Written on: 06/08/2017 by BelenMcKenzie (1 review written)

Still have my hole in the back of my sideboard, which was promised to be dealt with , Still waiting for answers?… Read Full Review

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★★★☆☆

“Internet Website Colours are Not Closely Accurate”

Written on: 04/08/2017 by Gemma273 (1 review written)

Delighted with cost,delivery,service. Only let down was that the colour on the wooden face did not closely match that on the website. Phoned up and was told that they knew that and they needed to do something about it. I was offered a refund or replacement easily, however, I was committed to the unit at that time so decided to keep it… Read Full Review

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★★★★★

“Very good service ”

Written on: 04/08/2017 by Alysonj51 (1 review written)

Everything I bought I very happy with it good quality &alsoe.g. Delivery on time and arranging for return is great very happy with the service… Read Full Review

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★★★★★

“great service”

Written on: 02/08/2017 by Power93 (1 review written)

good after service thanks to the staff member who delt with my order… Read Full Review

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