Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.7 / 5
984
70.2% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★★

“First class service”

Written on: 18/07/2017 by tcRamsey449 (1 review written)

Extremely knowledgeable & helpful staff who go the extra mile… Read Full Review

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★★★★★

“Outstanding customer service experience”

Written on: 16/07/2017 by Anke_EST (1 review written)

Ordered our lovely sofa online from Dwell and we are really pleased with product and shopping experience! We never had purchased furniture online without seeing it first live :D I was bit worried but now so glad we did! Sofa looks as pretty as in pictures and is also very comfortable. Also weŕe very happy that it got delivered to our house with 4 days and we didn't had to wait for 12 weeks as some places. We would like to specially point out customer service since the professionalism and… Read Full Review

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★★★★★

“Great product ”

Written on: 16/07/2017 by Tyreman2 (1 review written)

Great service Excellant products not sure if I would pay full price for any dwell products but brought a rocking chair an a lamp in the sale at half price really good quality… Read Full Review

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★★★★★

“Didn't Dwell On It!”

Written on: 16/07/2017 by Denzel439 (1 review written)

We popped in store to look at dining chairs. We were enthusiastically assisted by your Sales Assistant who listened to our requirements and quickly provided the chairs in the various choices available. We chose black and made an order. Subsequent delivery was timely and went well. Thank you… Read Full Review

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★☆☆☆☆

“Text book example of how not to do it.”

Written on: 14/07/2017

Order delivered with an item damaged, and 2 items missing. 3 days later, and i've had no response to any of my issues. Clearly a complete lack of communication and willingness to do anything to address their issues. … Read Full Review

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★★★☆☆

“Delivery charges”

Written on: 11/07/2017 by mb1000 (1 review written)

The £50 delivery charge seem very expensive. Also if the product was not suitable I found it very surprising that you would incur another £50 delivery charge in order for it to be collected. Can you please explain? … Read Full Review

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★★☆☆☆

“Must try harder”

Written on: 08/07/2017 by ArianaGuzman (1 review written)

Hi Dwell, The staff at the point of sale and at the point of delivery were all fantastic and deserve a pay rise! Alas there it stops. We were given a delivery day, no time during the day, so we waited in all day. We realise that deliveries can take a lot of time especially when things have to be assembled. However nothing arrived and it did not help when we were told that it had not been loaded on the van in the first place as it was already full. Top Tip- Someone at the warehouse. Knew… Read Full Review

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★★★★★

“Great service all round”

Written on: 05/07/2017 by Gunnerv430 (1 review written)

The people I dealt with  in paisley, in Glasgow and in transport all give great service… Read Full Review

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★★★★★

“TV Unit”

Written on: 25/06/2017

White high gloss tv unit...so much better than i thought....it looks beautiful. I love the rounded edges which gives it a much softer appearance..(rather art deco) Three drawers ideal for cd's etc., One disappointment my husband says the feet not so good and feels they let it down, feel and look cheap. … Read Full Review

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★★★★★

“Excellent service provided!”

Written on: 23/06/2017 by NathanKeating (1 review written)

Excellent service and thye helped us furnish our whole flat… Read Full Review

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★★★★★

“Ordered a side table ”

Written on: 17/06/2017 by 286Smith (1 review written)

Saw a side table I loved and was served promptly. Collected it a week later and am very pleased with my purchase… Read Full Review

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★★★★★

“Simplistic quality!”

Written on: 13/06/2017 by Stuartfs1990 (1 review written)

I ordered an Oslo swivel chair and some art work, very impressed with the quality and the delivery happened on time. I shall shop here again. All the best "very happy customer"… Read Full Review

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★★★☆☆

“Having bought several items from you this year, I was...”

Written on: 13/06/2017 by AldoReynolds (1 review written)

Having bought several items from you this year, I was disappointed that your delivery charge has increased from £40 (including assembly) to £49 with no possibility of assembly. The person I dealt with at Westfield was helpful in arranging an alternative delivery service, but that still left me to arrange and pay for assembly, so I'll think twice about buying anything from Dwell again. I'm also disappointed that I can't buy another small grey sheepskin rug but understand that you don't stock… Read Full Review

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★☆☆☆☆

“Poor after sales”

Written on: 05/06/2017 by Whalenjy377 (1 review written)

First delivery damaged and not assembled or packaging disposed of. Contact to report damage and still waiting on a response. My friends are aware of my experience… Read Full Review

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★☆☆☆☆

“Words fail me”

Written on: 02/06/2017 by MrsSShah (1 review written)

I was called at 12.30 to pick up our Coffee Table asap on the same day as they can't store it. So we had no choice but to hire a large vehicle a 7 seater taxi to pick it up with my husband. My husband picked up the coffee table and noticed that the box was severely damaged, 3 large deep holes and gashes on the box to which the Dwell Staff stated that all the boxes come like that, and that the table will be fine inside you'll see! So my husband accepted the explanation and brought the table… Read Full Review

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★★★★★

“Best Service EVER”

Written on: 29/05/2017 by JorgeMcPherson331 (1 review written)

I ordered two pieces of furniture from Dwell. The sales staff were courteous and helpful. I was notified of delivery and Was astounded that it was Bank Holiday Monday. The delivery man rang me to say they would be with us within the hour And the furniture was delivered before 8.30 in the morning. Well done Dwell, will certainly be coming back to you and singing your praises to friends and family… Read Full Review

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★★★★★

“Superb Service”

Written on: 27/05/2017 by Raynesford (1 review written)

Excellent store at Castle Meadow Notts. The staff are very welcoming but not at all pushy, have great knowledge about the products they sell. We picked up a great bargain and the person I dealt with was exceptional, nothing was too much trouble, great asset to the store… Read Full Review

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★★★★★

“Sleek stone style! ”

Written on: 27/05/2017 by Paulajackson75 (1 review written)

I loved how helpful Yas was. She was very friendly and offered coffee which was gratefully received after a long day at work. She advised us that a stone colour unit would work better with our grey and black current scheme than the white colour and having just received this now I couldn't be happier. Thank you. The delivery staff were very professional and friendly too and called to confirm times on the day. I will definitely go back!… Read Full Review

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★★★★★

“click and collect a classy bargain!!”

Written on: 21/05/2017 by sandrah68 (1 review written)

Caught sight of a lovely throw in the sale and could not believe the price. Didn't need one really, but it looked so nice, and was such a bargain, I just had to have it. It is as good as it looked on the site, top quality, great design, a little bit different as have other things been which we have had from Dwell. Only one small glitch was that the website asked me to specify the day I would like to collect, but did not seem have anywhere to do it, so had to ring the specified store. No… Read Full Review

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★★★★★

“angled side table”

Written on: 20/05/2017

I was very pleased with the service I received at your Sidcup branch, and very pleased with the product.Fortunately it was a small item so I was able to pick it up from store myself,however I have seen several items in the past that I would have liked to have purchased but I do feel that your delivery charges are prohibritve… Read Full Review

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