Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★☆☆
3.5 / 5
432
63% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★☆☆☆

“oh dear...”

Written on: 26/04/2015 by Libbyo1974 (1 review written)

I ordered 6 eiffel chairs, thye arrived with two sets of legs damaged, I aksed for replacement legs to be sent, despite repeated assurances that they would be/had been despatched they did not arrive, this was particularly annoying as I took a day off work to be at home to receive them on the day I had been assured they would be delivered. Repeated phone calls to Dwell resulted in different advice, eventually the person on the order line number agreed that I should get a refund on the two… Read Full Review

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★★★★★

“Great product and service”

Written on: 13/04/2015 by LillyPayne454 (1 review written)

Great product and very friendly and helpful warehouse staff when I went to collect… Read Full Review

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★★★★☆

“good price, issue with order”

Written on: 11/04/2015 by rmms (1 review written)

Ordered 6 chairs. One came in the wrong colour. Another was stained. Had to get them collected and re-delivered. Customer service was fast and efficient. But would have preferred first time right delivery Instead of having to ring up and ask for a new delivery a week later. Otherwise, the items are good price for a nice design. Hope they last… Read Full Review

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★★★★☆

“sofa bed”

Written on: 07/04/2015 by ColeCook (1 review written)

Prompt delivery excellent value and replacement for faulty screw hole swift no quibble… Read Full Review

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★★★★★

“He service was good and the delivery went well. I...”

Written on: 05/04/2015 by Powell260 (1 review written)

He service was good and the delivery went well. I have no complaints whatsoever about this delivery… Read Full Review

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★☆☆☆☆

“No delivery”

Written on: 04/04/2015

I was told my furniture would be delivered in two weeks a month later and I'm still waiting!… Read Full Review

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★☆☆☆☆

“Extremely poor service - Still no goods -DONT BUY FROM...”

Written on: 22/03/2015 by SteveSugs (1 review written)

I recently purchased several items from the Dwell website which they claimed were in stock (they claim to have stock of many items which in fact is not the case). I paid over £500 and was assured the goods would be with me in a week. They never arrived and I wasnt informed of any problems. When I contacted them they informed me that one item was out of stock for 3 weeks and despite the other items being in stock they refused to deliver them until all items were in stock... Unbelievable!! I… Read Full Review

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★☆☆☆☆

“online order”

Written on: 22/03/2015

At time of ordering the delivery was 5 days by courier. Then when order was complete, IE too late to withdraw, I was told 2 weeks wait It is now almost 3 and I still havent had my order or any indication of when it will arrive. … Read Full Review

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★★★★★

“Chihuahua canvas”

Written on: 21/03/2015 by 1947MacGregor (1 review written)

Bought this in the sale and lovely item. The service and after sales service excellent… Read Full Review

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★★★☆☆

“The lady that helped us was very kind and helpful you...”

Written on: 19/03/2015 by DaltonDodd413 (1 review written)

The lady that helped us was very kind and helpful you had our chairs in stock but the dining table we wanted would not arrive in England till April a strange set up to ask people to be without a dining table on sale in your showroom. The furniture is very tasteful but you will lose customers if they have to wait over 2 months for a dining table… Read Full Review

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★☆☆☆☆

“Slow”

Written on: 14/03/2015 by Wallacehz61 (1 review written)

We were told we only have to wait 3 weeks well two and a half but now it's going robe 5 to 6 weeks… Read Full Review

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★★★★★

“Great modern furniture great prices and customer service ”

Written on: 13/03/2015 by Doolspj66 (1 review written)

I have bought many items from Dwell over the years. They have well designed good looking furniture at reasonable prices and quick delivery. I recently had an issue and their customer service department dealt with it quickly and to my satisfaction. Would 100% recommend… Read Full Review

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★★★★☆

“Oder for two chairs”

Written on: 11/03/2015 by Brisa96 (1 review written)

Delivered promptly, but one chair fauly. Very good service from Dwell to send a replacement and collect faulty item. Very happy… Read Full Review

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★★★★★

“Nice chair!”

Written on: 05/03/2015 by RachelRrrr (1 review written)

Bought this for my daughters bedroom, she loves it. Very comfortable chair, great for watching TV or gaming. The leather is soft and feels expensive. Very pleased with my chair!!… Read Full Review

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★★★★★

“Bookcase Tables and Chairs”

Written on: 22/02/2015

Great service. Lovely stuff. Helpful and prompt. They all look lovely in my new home. Contemporary and chic.Round table and white chairs make my dining kitchen look wicked.Walnut console table looks great in my bedroom and the bookcase is an impressive statement piece of furniture in my living room.Overall good value for money speedily delivered. Very helpful customer service staff also.One very happy customer. JD… Read Full Review

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★★★★☆

“Paris, The Sofas!”

Written on: 17/02/2015 by Johnspurs (1 review written)

I received 2 3-seater sofas last Saturday and overall the service from start to finish was thorough, helpful and professional, special mention must go to the delivery drivers who went above and beyond the call of duty… Read Full Review

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★★☆☆☆

“Very poor Customer Care Team (Call Centre). ”

Written on: 14/02/2015 by mgPadilla84 (1 review written)

Very good customer service at Westfield Stratford Shopping Centre. Call Centre terrible, no communication, every time I ve called I had difference answer. Took me couple of months to resolve problem with sofa and 2 1/2 days of my annual leave. For example they forget to put notice for delivery team that it's coletion too. … Read Full Review

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★★☆☆☆

“Mediocrity”

Written on: 14/02/2015 by Hollisai99 (1 review written)

The chair had no price on it. How odd. In store the delivery charge was quoted incorrectly and thus I was overcharged by a significant amount. It took two weeks to refund the overcharge. I suspect that the goods won't turn up on time. Invoice. Was supposed to be attached to email. Of course it isn't! Nice people but not very efficient!… Read Full Review

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★★★★★

“Vase”

Written on: 09/02/2015 by helenhollywood (1 review written)

I was most impressed with how easy it was to identify the object I required and how quickly I was able to order the integers and have it delivered. I would most certainly would recommend Dwell to my family and friends… Read Full Review

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★★★★☆

“HUDSON DESK AND RIPPLE CHAIR ”

Written on: 06/02/2015 by smj2710 (1 review written)

Overall pleased it would have been 5 stars above had the edge of the desk top been slightly damaged . Good online order process until the last step when I was unsure whether order had been acknowledged . But on ringing a very helpful young lady confirmed the order was received and then booked a delivery date . I have overcome the problem on the desk by turning that edge to the wall thus it is unseen . The colour matches the wall storage unit we bought 18 months ago , … Read Full Review

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