Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.7 / 5
823
69.1% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★☆

“Excellent service from Dwell & delivery people”

Written on: 29/09/2016 by 4BEARS (1 review written)

Excellent service from Dwell staff - especially as we had to make a late change to the delivery date due to a funeral. The people who delivered on behalf of dwell we very pleasant and helpful and communication was again very good… Read Full Review

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★★★★★

“Great service and so far good product”

Written on: 27/09/2016 by WeeDuncky (1 review written)

At last found the kitchen/dining chairs with arms we have been looking for for a long time. Also came in 4 different colours. We were reassured by Dwell staff that we could change them if we did not like the colour. We just had to keep original packaging. We did swap two and replacements arrived within timeframe stated. Helpful in helping us put boxes in car and whole process was easy and straightforward. Very friendly and helpful staff who were on the ball. This is the first time using Dwell… Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 27/09/2016 by Debbie_m10 (1 review written)

My experience with dwell has been fantastic. All my dealings with the lady and the delivery drivers were great - was so impressed with the customer service. Would highly recommend to family & friends… Read Full Review

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★★★★★

“Best service, high finish quality product & stylish”

Written on: 25/09/2016 by Jennifernguyen (1 review written)

I've recently purchased 5 office chairs, side glass table, centre piece lighting..... all come in good price, super quality. The guy at Totenham Court road couldn't be more helpful and friendly. We have paid with joy. Highly recommend!!!… Read Full Review

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★★★★★

“Furniture”

Written on: 24/09/2016 by ZackEnglish (1 review written)

Delighted with our purchase from Dwell. Arrived on time and kept well informed of delivery slot. Items brilliantly packaged too. Would highly recommend Dwell to anyone… Read Full Review

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★☆☆☆☆

“Worst experience of my life”

Written on: 22/09/2016 by EbruY (1 review written)

I have had the worst experience of my life with dwell and would not recommend them to anyone. It's a disgrace that they have damaged the item I've bought 3 times and now are refusing to replace it. It's not my fault they keep sending out inexperienced drivers to fix the bed I've bought and they keep damaging it. I have spoken to every person they've sent and they've all said they've never fixed the buddy bed with the extra guest bed before even though I've asked them to send me someone who… Read Full Review

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★★★★☆

“Unique furniture and easy after sales service”

Written on: 21/09/2016 by Morrowgm415 (1 review written)

Never bought from Dwell before so was happily surprised when we received our tv unit which looks like no-one else's. Quality is really nice of the Riven stone/walnut. The interior piston to the drawer didn't work but the staff were great at re-ordering it and made it all so smoothly rectifiable. Nothing was too much trouble. I wish the delivery was cheaper so that I don't have to travel to pick up the items. Now that we love the quality, we'll wait for the great sales again and then purchase… Read Full Review

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★★★★★

“Prompt and efficient”

Written on: 21/09/2016 by Nancy361 (1 review written)

I was able to make my purchase quickly with the aid of a very helpful member of staff at your Chester branch. My purchase came on time on the day that was agreed. I would definitely recommend Dwell to a friend… Read Full Review

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★★★★☆

“smart and reliable product and delivery service”

Written on: 20/09/2016 by actonorchard (1 review written)

knowledge of products in store can be improved. It took a long time to obtain detailed information about item.products are very good… Read Full Review

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★★★★★

“Brilliant service always”

Written on: 20/09/2016 by nbTodd476 (1 review written)

The guys in Glasgow are exceptional. Most of my business is in London and I have dealt with closet stores but I wouldn't use any other contacts as No problem can't be solved when you are dealing with them… Read Full Review

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★★★★★

“Dwell are the best”

Written on: 17/09/2016 by Zachariaha208 (1 review written)

I have ordered furniture for myself and my father and am really pleased with absolutely everything I have ordered. I ordered a shoe cupboard which said than it needed assembling imagine to my surprise when slivers men came and assembled. This makes service even better than it was before. I will defo continue to use dwlell I have been converted I us to use a large department store but I am more than satisfied with dwell… Read Full Review

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★★★☆☆

“Delivery”

Written on: 13/09/2016 by Reeceq1952 (1 review written)

Wrote twice saying they would deliver chest of drawers between noon and 6pm They arrived at shortly after 7am and banged on the door and phoned but we didn't hear. A neighbour told them we were at home but presumably asleep They called and delivered later in the day when we were out but our son was in They carried the( heavy) item up to the first floor as promised but did not (although they said they would) unpack and affix legs … Read Full Review

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★★★★★

“Purchase of Sofas”

Written on: 12/09/2016 by JaneEMSmith (1 review written)

The sales assistant, was very friendly and informative and made the purchase of my new sofas very easy. The furniture was delivered promptly and I was informed when the delivery would be on the day. The delivery men were polite and courteous… Read Full Review

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★★★★★

“Modern design and great value”

Written on: 12/09/2016 by sudhirtibrewal (1 review written)

I am happy with the design and quality of the product. Also icing on the cake is great value. I will definitely recommend to others. Delivery time is superb… Read Full Review

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★★★★☆

“great service”

Written on: 11/09/2016 by qoWillis125 (1 review written)

we went into the store looking for a replacement sofa. We spotted a small corner sofa that we liked and the lady was extremely helpful and friendly… Read Full Review

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★★★★★

“Gorgeous coffee table ”

Written on: 11/09/2016 by Izayah80 (1 review written)

Beautiful good quality coffee table. Fast delivery Thank you Dwell… Read Full Review

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★★★★★

“Excellent product and service on line and in store.”

Written on: 09/09/2016 by MM48 (1 review written)

I ordered a second side table having bought one in the Speke, Liverpool store. It was delivered quickly and pick up was easy. Friendly, helpful staff offered to carry it to the car, not needed but good to know the offer is there. The tables are stylish, useful and versatile. I have them in a bedroom/sitting room with a sofa bed but they are ideal as bedside tables or downstairs side tables… Read Full Review

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★☆☆☆☆

“Delivery driver never showed up after sitting in all day! ”

Written on: 09/09/2016 by Stuartayr (1 review written)

Arranged for furniture to be delivered between 9am-6pm on Tuesday 6th Sept. No option to book a delivery slot so had to sit in all day. Called the store at 4.30 to make sure the sideboard would arrive only to be told it would not! Cancelled item at that point and asked for full refund!… Read Full Review

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★★★★★

“very trendy look”

Written on: 06/09/2016 by Buchanansz305 (1 review written)

We have refurnished our flat with dwell furniture. We feel we have achieved the wow factor. Think charges for delivery are a bit much. The service in the stores isquite exceptional.. We visited two stores to see furniture rather than taking a chance on line. We were glad we did. Chose leather sofa as opposed to faux. The wardrobe was much bigger than we thought. Heavy to assemble in limited space. tollcross store gave help when we were struggling!… Read Full Review

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★★★★☆

“Dwell Chester”

Written on: 06/09/2016 by Hackettsu356 (1 review written)

Recently bought a White Branch Bookcase and large oversize glass picture for our apartment from Chester Dwell. Really pleased with the items. The staff could not have been more helpful and friendly. I'm delighted that there is now a Dwell so close to where I live… Read Full Review

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