Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.8 / 5
896
71% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★★

“Faulty part replacement ”

Written on: 19/01/2017

Very pleased with the response to our phone call to explain that a crucial part of our table did not have an internal thread. We were informed by email that it would be replaced and received the replacement without delay. Very good service… Read Full Review

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★★★☆☆

“good product -only mediocre service”

Written on: 19/01/2017 by Boydes469 (1 review written)

3 chairs ordered - initially 2 delivered in separate large individual cartons. Both cartons torn on arrival, one with one side completely torn out and the contents exposed. It took 10 days from notification of the problem, for the replacement and third chair to arrive, fortunately in good condition… Read Full Review

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★★★★★

“I now see what I ordered has come down in price which...”

Written on: 18/01/2017 by utSinclair176 (1 review written)

I now see what I ordered has come down in price which is a shame never know when to order from now on. … Read Full Review

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★★★☆☆

“Good product partially sucessful delivery”

Written on: 16/01/2017 by ADearman (1 review written)

After much searching for a three draw drawer wide enough to give plenty of storage but shallow enough to fit in the alcoves either side of the double bed the low enough and low enough to serve as a bedside cabinet - success I had found the Malone wide chest of drawers(product Ref110942). Ordered two one of each side of the bed as the design does just what I need particularly as the design allows the unit to sit without the legs and so be at just the right height. Unlike some designs the… Read Full Review

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★★★☆☆

“Great chairs comfortable and easy to assemble”

Written on: 16/01/2017 by Morrowrr274 (1 review written)

so i love the portela dining chairs initially got 4 grey ones or so i thought to match my grey lexington table. I decided after a while to purchase another two grey chairs online so i could sit 6 round the table. ordered my grey chairs online ad they duely came great! However they do not match the "grey"chairs ordered for me in the Glasgow Paisley store by Hatem...these 4 chairs are i can now see are in fact stone! I also i may add why is the lexington table only assembled in England on… Read Full Review

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★★★★★

“Purchase of mirror”

Written on: 13/01/2017 by ddawes (1 review written)

Service in Fosse Park was very efficient and attentive. Mirror sent to store for us to collect as advised. Staff all helpful and nothing negative to say. We are very happy with the mirror… Read Full Review

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★☆☆☆☆

“Customer Service ”

Written on: 13/01/2017 by nuO'Sullivan422 (1 review written)

A total mess up with my order and still all the items have not been delivered fed up of chasing and will be going on holiday for 10 days and will have to chase when I get back… Read Full Review

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★★★☆☆

“Purchase of Stellar table”

Written on: 12/01/2017

The first table received had probably been kept in a very cold place overnight and the central metal disc in the glass top had caused the glass to shatter. The second table received had a large noticeable area of rust on one of the horizontal legs where the chrome had failed. Very fortunately we had kept the central support from the first table and this one was acceptable. You made us wait a week for the replacement table rather than arranging a special delivery. Your salesroom staff at the… Read Full Review

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★☆☆☆☆

“Couriers let Dwell down badly. ”

Written on: 12/01/2017 by MonicaBoyd339 (1 review written)

I have ordered from Dwell previously and have been impressed with both the product and service however this time it was the total reverse. Basically the two bar stools were left behind a bush at the front of the house and remained there for two days & nights in January. The outside courier company used said they were signed for so I can only draw the conclusion because we weren't around for the pervious attempts to deliver them they basically completed the paper work. A complaint is now logged… Read Full Review

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★★★★★

“Fantastic customer service from Nottingham store ”

Written on: 09/01/2017 by DLW78 (1 review written)

I recently received some items - coffee table and tv unit which were unsuitable in terms of size. As this was just before Christmas, customer services where quite busy and so my call to them was redirected to the Nottingham branch. One of the staff there took on my query and made numerous phone calls on my behalf and was extremely helpful and efficient. I would rate his customer service as absolutely fantastic!… Read Full Review

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★★★★☆

“quite happy with service & delivery ”

Written on: 07/01/2017 by Luke485 (1 review written)

Overall happy with chair. Don't think qualitys as good since takeover. I bought same style sofa 3years ago upholstery seems better… Read Full Review

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★★★★★

“I was very satisfied with the product and the service ”

Written on: 06/01/2017 by Eganmu187 (1 review written)

I was very satisfied with the product and the service… Read Full Review

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★★★★★

“Brilliant Exceptional and Amazing”

Written on: 03/01/2017 by 166Butler (1 review written)

I would highly recommend dwell to everyone, brilliant & quick customer service. However would love to see little bit more variety in different furnitures… Read Full Review

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★★★★★

“Customer service ”

Written on: 02/01/2017 by Youngail (1 review written)

The new shop at Milton link is amazing a must see if you haven't been in yet the staff were so friendly and helpful… Read Full Review

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★★★★☆

“Very helpful sales team in store”

Written on: 02/01/2017 by C888 (1 review written)

I went back and forward many times in Dwell Westfield Stratford store and made serval purchases. I had good experience shopping there and all the sales team members are very friendly and helpful in choosing items and arranging deliveries. However I have to mention my last delivery (3 deliveries in total) was really unprofessional. As discussed in store they should assemble furnitures for me and take the packages and rubbish away. Upon delivery the two delivery men refused to do so and lied to… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 02/01/2017 by Jamie150 (1 review written)

Bought as gift. It was very well packaged but when opened on Christmas Day it was broken. Bought online. Can I return to store?… Read Full Review

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★★★★★

“He saved us in your New Maldon shop and the service...”

Written on: 31/12/2016 by 343Page (1 review written)

He saved us in your New Maldon shop and the service we receive was far and above which he had to do,I have order still opens I hope you still give me excellent service… Read Full Review

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★★★★★

“Coffee Table and Unit”

Written on: 28/12/2016 by kpHahn483 (1 review written)

The staff at Dwell are very helpful and knowledgeable about the products. The products are great quality. The coffee table was delivered on time and we were kept informed as to it progress. Great quality and style. Would definitely recommend and use again… Read Full Review

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★★☆☆☆

“Damaged item”

Written on: 17/12/2016

I informed the company of the damaged product they said they wanted photos. I sent these that evening and 5days later still haven't heard anything back… Read Full Review

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★★★★★

“couldn't be Happier!”

Written on: 08/12/2016 by simon1122 (1 review written)

The Convertable coffee/dining table was absolutely 1st class and i've to say what an outstanding service i.e the sales girls who've served me, She did a great job, very informative and knowledgeable. She showed me all my options and… Read Full Review

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