Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.8 / 5
876
70.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★★★★★

“Excellent service”

Written on: 01/12/2016 by byGarcia106 (1 review written)

Dwell have certainly got it right! We bought a sofa and there was a deep mark in the leather. I emailed them and within 4 hours customer services had contacted me, we agreed a solution and I had a replacement sofa a week later. It is so nice to find friendly helpful and professional staff… Read Full Review

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★★★★★

“great shop,, good design, nice staff”

Written on: 01/12/2016 by Snow319 (1 review written)

I BOUGHT A SOFA AND SOME CHAIRS ABOUT A YEAR AGO.;I JUST PURCHASED 2 DESKS I WANT TO USE JOINED TOGETHER. SORRY I CANT PUT NAMES, BECAUSE I GOT A VERY NICE AND EFFICIENT GIRL TO HELP TO CHOOSE . THE DELIVERY WAS LAST SATURDAY. DESPITE SOME PARKING PROBLEMS, THE 2 DELIVERY MEN MOUNTED THE DESKS AND WERE VERY HELPFUL. WHAT MORE TO SAY! … Read Full Review

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★★★★★

“Excellent Service & Top Quality”

Written on: 28/11/2016 by Connellal162 (1 review written)

Once again Dwell Tottenham Court Road excellent service. The employee was so helpful - great patient service. We would highly recommend the quality and price of Dwells products. Every step of the way for the delivery we were kept informed. The delivery guys were on time - quick efficient pleasant and removed all packaging leaving the area clean and tidy. So delighted with out dining table and chairs. Thank you once again Dwell for a stress free service. … Read Full Review

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★☆☆☆☆

“Office chair”

Written on: 27/11/2016

Was told that the chair would be available in store 3 days after purchase.Having heard nothing for 8 days I rang your Head Office to be told it had not been ordered but that was resolved and arranged for 2days later.Could not give me the stores phone number to contact them to see if delivery had happened.Fortunately it had… Read Full Review

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★★★☆☆

“Familiarity breeds ?”

Written on: 27/11/2016 by AndresClifford (1 review written)

Good chair. Collected easily. Assembled in no time. But an email came addressing me by my first name. Too familiar. We are not friends, just business contacts. (Mister) D J Armour … Read Full Review

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★★★★★

“Very happy with my order from Dwell, furniture looks...”

Written on: 26/11/2016

Very happy with my order from Dwell, furniture looks stunning. The service in store was fabulous, the team at Dwell go far and beyond to understand your needs… Read Full Review

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★★★★★

“Manchester branch ”

Written on: 24/11/2016 by KianHenderson55 (1 review written)

We recently moved into a new home and have already made 3 separate orders from dwell. The furniture is of very good quality and priced very reasonable. However the main plus point is the exceptional customer services. We had a couple of small chips on the furniture and they organised replacement straight away. There is obviously some waiting time however with the value for money we are getting we are happy to wait a few weeks. Would particularly like to mention excellent customer service from… Read Full Review

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★★☆☆☆

“3rd time lucky!”

Written on: 24/11/2016 by Buckley1985 (1 review written)

After ordering a lamp, the first arrived faulty with parts missing. The 2nd arrived in a dreadful state. Smashed glass and scratches all over the metal base. BUT the actual electrical cord was severed from the lamp, it looked like it had been cut with scissors . So clearly not fit for purpose! Although there is clearly some work to do in the quality control dept for dispatching damaged items ( as the damage to the items received was not done in transit ) I do want to commend the customer… Read Full Review

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★★★★★

“Great service”

Written on: 23/11/2016 by Kilgore1945 (1 review written)

Selection and ordering in shop, communication about delivery, delivery and set up where all excellent. I didn't have to chase anything up, all staff were polite and helpful. I would use again… Read Full Review

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★★★★☆

“WONDERFUL INSTORE SERVICE”

Written on: 18/11/2016 by nnHodges443 (1 review written)

Terrific experience visiting Dwell Southampton. Found exactly what was right for us, served by a delightful, helpful & patient store sales lady, who also arranged the fast delivery we received only 4 days later… Read Full Review

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★★★★★

“Reliable and good customer handling ”

Written on: 17/11/2016 by ShaneMurray195 (1 review written)

Whenever I needed something that'd make a statement, Dwell comes to mind. So far they have never disappointed me. Even when I complained about a scratch on my order they promptly sent a replacement for it. I have and will always recommend them to my friends and visitors for their unique design in furnitures which is what anyone would want for their home… Read Full Review

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★★★★★

“Very professional people ”

Written on: 17/11/2016 by Rodgers1993 (1 review written)

The product is five stars and the customer service is 7 stars . Well done and keep it up… Read Full Review

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★★★★★

“Oxford branch”

Written on: 17/11/2016

Friendly customer service and very accommodating. Great designs, just little too expensive… Read Full Review

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★★★★☆

“Miss ”

Written on: 08/11/2016 by qjGoodman126 (1 review written)

I am very happy with my product, but the only thing only problem I have they said they would deliver it Thursday between 7 -2 they ring 3:45 to say they cannot deliver it next Tuesday, but they ring back and say they will deliver it Sunday which was ok , I didn't had to take time of from work again , I think they stuff are very strong and value for money, Thank you… Read Full Review

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★★★★★

“Excellent service from Davide at Westfield Stratford store”

Written on: 08/11/2016 by 295Rasmussen (1 review written)

I have purchased many Dwell products in the past and have always been very pleased with them. My latest purchases were from Westfield Stratford store. I was served by Davide. He was incredibly helpful and patient while I was taking a very long time to make a decision. I was most impressed!… Read Full Review

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★★★★★

“Fast, friendly, efficient from beginning to end!”

Written on: 06/11/2016

The telephone assistant was so pleasant and helpful. She dealt with my questions about the item most efficiently and then took my payment and booked the delivery date straight away. I was amazed the delivery was to be in two weeks' time, much sooner than I expected. My sideboard was duly delivered at the appointed time by very careful and friendly delivery men, who put it in place and took away all the packaging. I am very happy with the sideboard and the whole experience was completely free… Read Full Review

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★★★★☆

“Great service would shop again”

Written on: 06/11/2016 by tcBrewer353 (1 review written)

Had a very good experience good relationship with linked shop dfs. Nothing too much trouble. Arrived swiftly. We would shop again. All staff were friendly helpful and professional. Thank you… Read Full Review

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★★★★★

“Service. Delivery and Quality were exceptional.”

Written on: 06/11/2016 by MyTaloHouse2016 (1 review written)

Rang to place an order for a light. Most efficient and helpful call handler. Light came when it said it would. The light was fantastic. Great quality and looked amazing. 10 days later electrician put light up and accidently broke one of the glass shades. Rang the call handler back who I dealt with when ordering. So helpful and was able to get me a replacement shade that arrived 2 days later. I can't praise Dwell enough. A very positive expierience all round. Thank you Dwell… Read Full Review

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★★★★☆

“contemporary coffee table”

Written on: 05/11/2016 by Ford158 (1 review written)

I purchased this table to co-ordinate with several pieces of contemporary Italian glass and lacquered furniture I already have. Although not quite in the same league, the size is perfect and it matches very well in colour and style and is of very good quality considering the price. I am very pleased with it and would consider ordering further deuces in the future. … Read Full Review

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★★★★★

“Great customer service, speedy delivery and great product.”

Written on: 04/11/2016 by Vaughn295 (1 review written)

Great customer service, speedy delivery and great product… Read Full Review

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