Recent purchase of glossy coffee tables

Dwell - www.dwell.co.uk (Post June 2013)
★★★★☆
3.8
72.0% of users recommend this
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Guest's review of Dwell - www.dwell.co.uk (Post June 2013)

“Recent purchase of glossy coffee tables”

★★★★☆

written by on 23/07/2017

Recently purchased circular gloss stacking tables and oval coffee table set. This was ordered online but the problem we found was that the delivery charges were not shown until AFTER payment had been made. This turned out to be £49 which I thought was a bit steep for coffee tables which fitted in the boot of the car. I was prepared to pay £20 - £25. We wouldn't have ordered if we had known. I rang and cancelled the order as there appeared to be no shops handy. However on checking store locations again we noticed Milton Keynes tacked on the end of the list after Scotland rather than being in alphabetic order. It is only a warehouse collection site but it does have end of line stock at bargain prices so it could have been put in order with an explanation that it's warehouse collections only with a clearance warehouse or something like that. Having seen that I called again and the order was reinstated for collection from Milton Keynes warehouse and the £49 was refunded. The customer service staff were really helpful and rang back the next morning to confirm the refund and the furniture was available for collection. The staff at the warehouse were very helpful and loaded the boxes in the car and took on board our comments about the ordering process which I've never come across before. Usually the cost of the products is subtotalled and delivery costs appear below that and then there is a grand total at the bottom. If you are happy you press to confirm the order. Not confirm the product costs without knowing delivery costs, very strange and a waste of customer and employee time to sort things out. However the human contact with staff members was excellent . The products were very well packed

  • Gloss white circular stacking tables (round) & oval coffee tables (2) at sale price

    Goods purchased & cost

  • Customer Service

  • Quality of website

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