Worst experience ever & it's not even over

Dwell - www.dwell.co.uk (Post June 2013)
★★★★☆
3.8
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ChrisBeale's review of Dwell - www.dwell.co.uk (Post June 2013)

“Worst experience ever and it's not even over”

★☆☆☆☆

written by ChrisBeale on 06/04/2017

I ordered two items with Dwell. The coffee table arrived with a missing part which meant they had to return a week later to set it up. The wardrobe arrived with a broken base which meant they had to return. Again. They returned and set up the wardrobe...but broke one of the glass draws. They returned to sort this out...but broke the same glass drawer. Current status: glass broken on wardrobe. A manager called on Monday to say 'I'm going sort it out and get something to you asap, I'll call back today'. No one called back. I called today, spoke to someone and begging him to be different to everyone else. No one called back. I have taken 5 days off work to receive two items and it's not over yet. Absolutely no one has taken charge of it, everyone passing the buck. Unbelievable.

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