Nice item but customer service needs improving

Dwell - www.dwell.co.uk (Post June 2013)
★★★★☆
3.8
From 1123 reviews
72.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Monserratj1990's review of Dwell - www.dwell.co.uk (Post June 2013)

“Nice item but customer service needs improving”

★★★☆☆

written by Monserratj1990 on 30/07/2016

I wanted a bookcase that wasn't a boring bookshelf and this item fitted the bill perfectly. It was fully assembled and exactly what I wanted but nearly £50 delivery charge was a little steep although it was a two man job. It all went downhill when I tried to get it delivered. The text booking system doesnt work, there is no customer service number only an order line which gets randomly put through to a store answered by untrained staff who have no idea about your order. The online chat system was down and I wasted a lot of time. Really disappointing that Dwell can make such a mess of a simple job such as delivery and customer communication. They were helpful when I complained and refunded the delivery charge as gesture of goodwill.

  • Hoxton bookcase £400

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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