Very disappointed

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edTucker327's review of Dwell - www.dwell.co.uk (Post June 2013)

★☆☆☆☆

“Very disappointed”

Written on: 03/09/2014 by edTucker327 (1 review written)

I ordered an office chair which didn't arrive. Call one to customer services. Dealt with very well by pleasant polite young man who said my chair was lost in the system but organised new item delivery in two days. Prompt delivery with warning but item had obviously been opened, scratched ,repackaged badly and sent out. Call two to customer services, same pleasant young man ( the one star is for him ) very apologetic again organised delivery promptly as before. On this occasion I saw that the box was battered and had been opened and taped back up so I inspected the chair, which again was scratched, and declined delivery of it.Call three to customer services delightful young lady very apologetic who is going to organise another delivery this time it will take need extra time because it is going to be 'quality checked' before dispatch. Watch this space! The customer service people are obviously well trained but that seems to be the wrong way round to me. Perhaps Dwell could invest in more quality checking. Then all customers who pay full price could get brand new items.

  • Goods purchased & cost

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Dwellcc's Comment

Written on: 08/09/2014

Good afternoon,

Many thanks for taking the time to provide us with some feedback with regards to your recent order.

I am really sorry that you had so many issues and I can assure you we take feedback like this very seriously as this is totally unacceptable. I can assure you that any products that are received back damaged either go to a clearance store or indeed in to the skip.

We are pleased to hear that the Customer Care team were helpful and arranged for your item to be fully quality checked prior to dispatch and we hope you have now received your item in satisfactory condition.

Please accept our sincere apologies for the inconvenience caused.

Kind regards,

Dwell Customer Care

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