Hard to find an 18 tog down duvet. This allseasons one i ordered arrived on time and well packaged. A very warm duvet that buttons together rather than presstuds. A good purchase. Will use again.

Please do not make the mistake of buying from this company! My 'new' duvet arrived stained, stinking of cigarette smoke, without any labels or packaging in an old dry cleaning bag! I did eventually get my money back although only because I got PayPal involved, but I am still out of pocket £16 for the return postage. Please stay away!

Please search their address in case the sellers have changed the company name, as I suspect they will often need to. That way, you can check whether they are trading under a different name. I purchased an Airstream pillow from duvetsonline.co.uk in April 2014 which was advertised as having a "delicate spring system inside" and being "Designed to help you breathe more easily". Well, what it didn't say was that it would be second hand!! When the box was opened, a smell of cigarette smoke poured out and very nearly choked the three people in the room. So much for "helping you breathe more easily". The pillow was supplied in a pre-opened clear plastic bag with a piece of brown packing tape holding it closed, looking very much like it had been opened, used and repacked again. It was disgusting. The pillow itself was completely different to the description on the website. It was loosely packed with hollow-fibre and did not contain any springs whatsoever.I expected a top-quality pillow for the £24 charged. What I received was no better than a cheap, market stall rag, that stank and was clearly unfit for use. I contacted the seller who was strangely not concerned to hear of my problems with the product! He told me to return it via Royal Mail for a full refund and promised to pay for the postage, which is his duty under the Distance Selling Regulations. He made an instant refund of the purchase price to my account at the end of the call, which gave me some confidence in him returning the postage costs when he received the item back. But guess what? He didn't live up to his promise. I have made a number of phone call to him which seem to suddenly get cut off, unless his answerphone takes the call, where it works perfectly well. He has not replied I have emailed him a number of times - with nothing other than a automated "We'll get back shortly" response. So I'm now down by the return postage cost of £8.00, which is probably 2 or 3 times the value of the piece of rubbish that he sent me in the first place. Duvets online (duvetsonline.co.uk) of Huddersfield West Yorkshire should be avoided at all costs.