Written on: 11/04/2013
We purchased a bed frame and mattress from Dreams Northampon 2,5 years ago. Delivery etc. was ok, but when the bed arrived, the headboard was chipped and the timber support frame for the mattress (wooden planks the mattress rests on) wasn't really the right size, it was a little too short, which we fixed ourselves with some DIY. We just accepted the chip on the headboard as the delivery guy wasn't willing to do anything about it and I thought taking it any further would probably be futile.
This morning I had a rather rude awakening as the bed just suddenly fell through on one side as part of the timber that keeps the frame in place snapped off. On yet more DIY repair, I concluded that the timber used was probably about the same quality as fire wood and that there are cracks visible all over the inside of the bed frame in the timber, suggesting we can expect more surprises soon. This is hardly what I would expect for a bed we paid quite a decent amount of money for. The last bed we had was from Ikea at a third of the price and that was still going strong after 5 years. We only got rid of it as we moved.
The mattress is also starting to get pretty worn, I'm starting to feel the springs in it, which is also quite disappointing, especially considering I turned it every year.
I'd never buy from Dreams again and would certainly recommend anybody else buying from them either.
As rated by our community of reviewers
" Satisfactory " Read More
" Watch out if you need a repair " Read More
" Terrible experience - worst delivery services ever " Read More
Written by joaoasilva
" 1424893 " Read More
" Worst customer service ever! " Read More
Written by Scoulson44