DivanBedsWorld Reviews - www.divanbedsworld.co.uk

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Single divan with drawers ”

Written on: 07/11/2014 by misslab (1 review written)

Cheap divan base, material pulled when putting handles on drawers, drawers don't close properly, ordered duvets & headboard which didn't get delivered with no explanation of where they were. Glad we upgraded the mattresses to quality silent night ones. Buy cheap, buy twice!… Read Full Review

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★☆☆☆☆

“Horrid customer service”

Written on: 16/09/2014 by sarah graves (2 reviews written)

Ordered what I thought was a 3/4 mattress but when it arrived I realised I'd made a mistake Was organising return (I noted when I ordered a 7 day no quibble return service) and was informed that it would cost me £40.00 and there was no alternative, I could not organise an independent return Think this price is over the top for a very light mattress… Read Full Review

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★★★★☆

“Delivered as promised”

Written on: 29/07/2014

What a stress! After ordering THEN reading these reviews I was panicking like mad, especially as I am due to go on holiday tomorrow (the day after the delivery date for our beds). I emailed the company yesterday and had a prompt,if slightly vague, reply and my blood pressure increased further. However, here it is, as promised, my sons new bed. It is well packaged and I received a pre-delivery text, as promised, and it came within the ETA. Needless to say I am extremely happy. It would be less… Read Full Review

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★☆☆☆☆

“Worst service ever...”

Written on: 03/02/2014 by chialihoh (1 review written)

How I wish I read these reviews. Do not deal with this company, they lure you in with cheap prices... But inevitability you get what you pay for. We waited 6 working days for a next day delivery and each day was put on hold for 45 mins to get through to their customer services line. In the end the bed was delivered dirty and items were delivered separately. I was offered a meager refund which does not come anywhere close to the time I have wasted on this sorry affair. They have offered to… Read Full Review

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★☆☆☆☆

“keep well away”

Written on: 25/01/2014

ordered bed for a monday delivery,took the day off work. the bed never arrived , cannot get hold of anyone at all ,eventually found out they had given me a refund , i am still waiting for the money to go back into my account that was a week ago PLEASE KEEP AWAY FROM THIS SHODDY OUTFIT… Read Full Review

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★☆☆☆☆

“A terrible and stressful experience”

Written on: 09/12/2013 by Alexia25 (1 review written)

Last Tuesday I ordered a Kingsize Divan bed online. It was marked as '2-3 days availability'. As my partner needed to get time off work to be home for delivery, we kept an eye on the tracking website. Dispatched on Thursday, but no contact. Finally we got through to the delivery company, XDP- only two of the three parts had been given to them. After a LONG time on hold, we spoke to customer service, who promised a Monday delivery and a refund of the delivery fee. Fast forward to Monday- the bed… Read Full Review

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★☆☆☆☆

“shoddy goods, poor customer service, late delivery”

Written on: 05/10/2013 by Howodd (1 review written)

I ordered a double divan to be delivered the following day, did not arrive, couldn`t get through on the phone, after numerous attempts was told to phone local depot at plymouth, eventually was told by them it would not be delivered for a further 24 hours. When it arrived Friday 4th October, the delivery guy pointed out the base was damaged, ie scuffed and dirty, he took a photo of it to record the damage. I decided to keep the bed to avoid further delays and hassle. When I removed the plastic… Read Full Review

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★☆☆☆☆

“Late Delivery Appaulling Service and Faulty Goods”

Written on: 03/10/2013 by hollygirl (1 review written)

I ordered a Somerset Divan Bed from Divanbedsworld for my Grandson on Thurs Sept 26th, when confirmation came through they had order the wrong size!!! I rang the Sales number to check "Oops what happended there" was the response so my order was amended with the correct size. If I hadn't rang I would have got the wrong size, well so you would think. I purchased on the understanding it would be delivered on Tues 1st Oct without fail as that was the only day I could take delivery I was assured… Read Full Review

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★★★★★

“Quick delivery of item as described”

Written on: 19/09/2013 by GardenBean (2 reviews written)

I ordered a divan bed base from this company and cannot complain as it was dispatched quickly with a courier who were able to be flexible on delivery dates which was very helpful. The range of bed bases was great and I am happy with the product received… Read Full Review

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★★★☆☆

“Just about ok”

Written on: 06/06/2013 by BradsDad (1 review written)

I got very nervous reading these reviews after I had ordered my bed. I started researching DivanBedsWorld because the couriers had said only 2 pieces of my 3 piece order and therefore wouldn't be delivering on the arranged day, i'd tried ringing DBW a couple of times only to give up after 2 45 minutes sat on hold due to a high amount of calls before ringing aforementioned courier (XDP Express) who were professional and helpful, they said that the 3rd piece would be likely to arrive next day… Read Full Review

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★☆☆☆☆

“Completely Useless Customer Service!”

Written on: 21/02/2013 by kknb2275 (1 review written)

Hadn't read any previous reviews about this company, but after I got involved with them, would certainly agree not to use this company. You phone their number to make and inquiry and they say they will phone you back. Firstly, why can't whoever they employ deal with such simple questions and secondly they don't return the call. Call back a second time and this time someone phones me back and promises to send out some information in the post the same day. One week later - nothing arrives. Call… Read Full Review

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★☆☆☆☆

“Divan Bed Centre”

Written on: 05/11/2012

For the past 4 months I have owned one of these Divan Beds that I purchased new from the company and thought I would share my opinion with others. From their website they come over as if they are all very big company however when calling their sales hotline be warned ' you are calling a call centre and not the company themselves! ' ~ The bed was delivered a few days later than promised and the courier company told me that he would probably see me again ( joking ) shorttly as he said he… Read Full Review

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★☆☆☆☆

“Do Not Touch This Company”

Written on: 03/07/2012

Purchased a divan bed which arrived with the divan Torn also had Numerous oily patches all over the mattress & base which was in a plastic casing????. We eventually decided after a lot of tooing & froing to cancel & request a full refund. White van arrived eventually with 2 people who were having hassle from their boss over the mobile, whilst trying to uplift the divan and not making a good job of it as kept dropping it.I spoke with the boss & told him to leave it out & finished call… Read Full Review

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★☆☆☆☆

“DO NOT USE. DivanBedsWorld - www.divanbedsworld.co.uk”

Written on: 08/09/2011

Please do not enter into any form of transaction with this shambles of a Company who trade under WORLD STORES. I went on their website and ordered a Divan Bed Base which was described as deliver the Next Day. Received confirmation but not of bed size. Telephoned to confirm and was told after waiting 30 mins that I had ordered a Single not a King as I had thought. I had ordered a King. So I gave up and cancelled over the phone and followed up with a e-mail as per the website. Having only the… Read Full Review

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