Direct Bedrooms Reviews - www.directbedroomsuk.co.uk

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Latest Reviews

★☆☆☆☆

“Worst company ever!”

Written on: 28/10/2014 by 1pintsize (1 review written)

Do not use this company, there next day delivery is a joke! I placed my order on 14th Oct 2014 requested delivery on fri 17th Oct they didn't deliver due to an address problem which they attempted to sort via email, a valid security issue that I had no problem with. Spoke to customer services next delivery date wed 22nd Oct my husband booked time off work to ensure we would be in for the delivery we were told we would received an email on the day of delivery. Midday Wed 22nd still no email… Read Full Review

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★☆☆☆☆

“WISH I'D READ REVIEWS - 2 WEEKS LATER STILL NO BED !!!!!!”

Written on: 28/10/2014 by 417Daniels (1 review written)

Ordered a bed on 16th October for my son it is now 12 days later with 2 failed promised delivery dates that have been and gone - was given another delivery date today for in another 6 days. Wholly unacceptable for a next day delivery company - my 10 year old son has now spent 2 weeks sleeping on a mattress on his bedroom floor. I have no faith that the bed will be delivered in 6 days time so I have cancelled the order and requested a ful refund and a call back from the manager - which looking… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid terrible company ”

Written on: 28/10/2014 by Wiley114 (1 review written)

avoid this company. Offer next day delivery and it doesn't turn up. I waited 4 weeks 8 different delivery dates and still ended up with no bed as had to cancel. It then took over a week to get my money back because they didn't process it. Called every day demanding to speak to a manager. 5 weeks on and still waiting to speak to a manager. AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“Take notice of the reviews and AVOID”

Written on: 24/10/2014 by 1986Wade (1 review written)

Placed a order for a double bed was told lie after lie about delivery.Cancelled my order and have been waiting over 2 weeks for my refund of £255.Like other customers I have been told more lies.Told calls would be returned,lie.Told manager would call me back within the hour cos he was on his dinner,lie.I called them back when the hour was up to then be told manager unavailable. Twice I have been told they would email me the screenshot of the processed refund.Guess what,not received.How are… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 22/10/2014 by 468McDaniel (1 review written)

I have ordered a bed 12 days ago, on the website is says next day delivery. I was calling them everyday, and everyday they were saying sorry we expecting some delays your bed will be delivered tomorrow. It was never delivered, everyday I was asking my neighborhoods to check it for me while I am at work. Today I have called them again, and they said it will be delivered next week, in 6 days. Which makes in total 18 days. And yesterday the lady confirmed it will come today. I asked to speak to… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 22/10/2014

Two failed deliveries, no communication, two wasted days at home. Finally contacted them to be told they are no longer using supplier and so we had been refunded! No communication or confirmation so then had to contact credit card company to confirm refund had occurred. Dreadful customer service, use at your peril… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 22/10/2014 by 234Coughlin (1 review written)

Your communication skills are absolutely appalling!!! I ordered a bed on 14th October which should of arrived on 15th then I get a email to say sorry there is a brief delay so it will be with you on Saturday 18th!!! Waited in the whole day with no sign of the bed, phoned this morning & surprise surprise the beds out of stock!!!!! Is your system not up to date with stock levels?! Safe to say I will never order from this company again. God help you if I don't get my refund this week. My little… Read Full Review

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★☆☆☆☆

“Awful company! ”

Written on: 18/10/2014 by EssenceAyers67 (1 review written)

We have never received our goods and refund since 20/09/14 all we had was lies after lies about delivery and refund of our monies. It was supposed to be next day delivery, given 4 different dates even confirming via email fro them! Had enough now reporting to Trading Standards and solicitors on Monday. I will get my monies back however long it takes! Direct bedroom now ignoring my emails despite us giving them 2 weeks to refund monies to our account!… Read Full Review

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★☆☆☆☆

“Next Day Delivery.. but the bed didn't arrive”

Written on: 17/10/2014 by Becky1641 (1 review written)

Not only did I wait all day for the bed to arrive, taking a day off work to do so, but I rang ahead and was assured it was being delivered before 6:30pm. When I rang the following morning, I was told it wouldn't be for a while because of some courier excuse. Terrible customer service. STAY AWAY!!… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 16/10/2014 by Guest80 (1 review written)

Ordered dressing table a month ago and still have not received any order or money back.They changed the delivery date 4 times and 2 times already promised to refund, but I still haven't money back. AWFUL customer service. It's really nightmare and days of stress… Read Full Review

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★☆☆☆☆

“delivery date changed 3 times”

Written on: 15/10/2014 by lime16 (1 review written)

direct beds claim next day delivery , ive still not recieved bed after 7days . irang only yesterday to be told tomorrow , just had email to say saturday. NEVER AGAIN… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM!!!!!”

Written on: 13/10/2014 by Ally12345 (1 review written)

The worse ever service i have had, i was promosed my double bed on 3 different days, staff totally unhelpful, if fact at one point i thought the company was a scam and i was not getting what i thought i ordered. In the end i had to chase the courier company who were more than helpfull and professional. Never again will i use them, i have never written a review regarding a company performance but i think you need to know what you are letting yourself in for!!!!!… Read Full Review

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★☆☆☆☆

“DO NOT USE . 8 CANCELLED DELIVERIES. STILL NO MATTRESS.”

Written on: 10/10/2014 by handbag1 (1 review written)

DO NOT USE. this is the worst customer service I have ever experienced. I have been told mattress arriving on 8 different occasions. they never call you back. Told me today to cancel order as they don't deliver mattresses any more. How can a bed company not deliver mattresss… Read Full Review

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★☆☆☆☆

“dont go any where near this company”

Written on: 10/10/2014 by xaProctor343 (1 review written)

i posted a review on this site.a few weeks ago.i was waiting nearly 3weeks for a small double bed to be delivered.it was meant to be 5 to 7days.after the 7days was up.not a phone call or a email.i rang the m up.and was informed still waiting for a delivery date.i got this for over 3weeks.itold them i would like my money back.it took another 3weeks to get that back.people like this should not get away with this.on the phone.your dealing with a bunch of RUDE schoolgirls.i dont thik this company… Read Full Review

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★☆☆☆☆

“stay well away from this company!!”

Written on: 06/10/2014 by Corey467 (1 review written)

after a whole week of being messed about by this company (bed not being delivered on days promised) i asked for a refund and 4 weeks later, i haven't received it yet. i am now speaking to my lawyer to take them to court! please do not deal with this comany… Read Full Review

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★☆☆☆☆

“Please do not ignore the negative reviews like we...”

Written on: 03/10/2014 by Harrer (1 review written)

Please do not ignore the negative reviews like we did.These people take your money under false pretences,knowing they don't have items in stock,then make repeated false promises to refund money.Six weeks waiting for refund now despite being told four times that the refund will be in our account within three working days.The Manager is conveniently always on leave when we call,and the girls on the phones don't seem to have two brain cells between them.They are probably on the verge of going… Read Full Review

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★☆☆☆☆

“Absolute Shambles!!!!”

Written on: 03/10/2014 by 334Gutierrez (1 review written)

Ordered a bed on Friday morning, expected delivery on Monday. Called on monday to be told that it would be delivered Tuesday. Called Tuesday to be told it would be delivered Wednesday!!! Said that this was not convenient and so it was agreed to deliver Friday. I called on Thursday to check that it was all booked in for Friday which they confirmed. Friday morning 9am called to ask if there was any idea of time that this would be delivered and was told that they didn't have that information yet… Read Full Review

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★☆☆☆☆

“waste of time! ”

Written on: 26/09/2014 by Markus72 (1 review written)

This company is a total joke ordered a double leather bed and chose the named day delivery option which was meant to be for wednesday the 24th on this day i got a email saying there was a delay and that it would get here for the thursday then when thursday came another email saying it would be the friday.... during this time i have had to take time off work or get someone to sit in my house... rang the company and there useless no apology and girls giggling in the background, very… Read Full Review

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★☆☆☆☆

“this company.is one hell of a joke”

Written on: 23/09/2014 by lovelykerry (1 review written)

i orderd a sall double neally 3weeks ago.and nothing.not a phone call or a email.all i got was still waiting for delivery date.the girls you talk to.sound like a bunch of schoolgirls.laughing in the back round.not good.so just rang.and hope i get my money back.not even a sorry.DONT USE THIS COMPANY… Read Full Review

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Lallyx's Response to lovelykerry's Review

Written on: 06/10/2014

the reviews seem to be the same situation as me should be reported to trading standards its took over two weeks to get my money back girls on phone are rude four delivery dates and no bed please do not buy from this company they lie about deliveries and payments

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★☆☆☆☆

“Customer Service”

Written on: 21/09/2014 by eoPorter9 (1 review written)

Placed order did not arrive and customer service was most unhelpful. Waited over four hours for return call which never happened, so I called to cancelled order. Awful service would never recommend… Read Full Review

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