Direct Bedroom Reviews - www.directbedroom.co.uk

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Latest Reviews

★☆☆☆☆

“don't buy from here”

Written on: 03/02/2015 by Hopper1966 (1 review written)

Worst place ever to buy from ordered my daughter's Christmas presents from here .six times the delivery has been arranged and has been cancelled every time. Now I am waiting on a refund. This place is a joke and should not be able to sell. Will be getting trading standards involved. Do not buy from here… Read Full Review

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Ryan1193's Comment

Written on: 24/02/2015

just to let you know you have the wrong site. this belongs with directbedroom. we have been having complaints that are for this company for quite some time. we are only a small company in cannock who actually do not sell any beds at all or anything over the internet other than handles we are a fitted furniture company our company is local not national. and for any one else who plans to leave us a review that is as ill informed and misplaced as this please take it to the correct site.

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★☆☆☆☆

“avoid this company like the plague”

Written on: 30/01/2015

how I wish I had of read the reviews before ordering 3 items last nov, all the bad comments are true, I am still awaiting a refund having had my delivery cancelled 6 times for a variety of rubbish excuses only to have the whole order cancelled, This company has a  totally incompetent manager who is always on his lunch and never phones you back, staff who answer the phones who have the most rude and disrespectful manners and shouldn't be employed.A truly awful company who should be investigated… Read Full Review

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★☆☆☆☆

“Please please do not use!!!”

Written on: 21/11/2014 by vicki712 (1 review written)

I ordered a dressing table from this company which did not arrive on agreed date. When I contacted them they said it was because they had none in stock and not getting more so would refund us. 15 emails, 6 false promises of refund in X amount of days and 2 failed manager call backs and my credit card company is now trying to recoup the money. Absolutely disgusting service. I have since bought the item elsewhere thinking I was getting a refund and so close to Christmas losing such a large… Read Full Review

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★☆☆☆☆

“COMPLETE NIGHTMARE! stay well clear of them!”

Written on: 14/11/2014 by prilly (1 review written)

My husband ordered a bed on 12th October, we very quickly realised it would be too big for our room but it was a Sunday so we could do nothing about it, the next day he called them to cancel the order which they said was fine, and later that day I ordered a different bed. NEXT DAY DELIVERY is what they claim on their website, I didn't receive any kind of confirmation email when I ordered so the next day I called them just to check it had gone through and that the bed would be arriving. They… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY LIKE THE PLAGUE!”

Written on: 12/11/2014 by Suepoys (1 review written)

Placed 2 orders at the end of September for goods totaling almost £500 and requested a delivery date of the 28th Oct. On the 27th Oct I rang to confirm delivery and was told my goods were out for despatch. At 16.37 I was informed by email that delivery now delayed and it would be the 29th Oct. On the 29th no sign of my furniture so rang them and was told it would now be Monday 3rd Nov (due to changing couriers). On Monday 3rd Nov I received an email advising that my order had now been updated… Read Full Review

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Suepoys's Response to Suepoys's Review

Written on: 17/11/2014

I finally got my refunds on the 14th November although did have to chase them at lunchtime as I'd only received one of them. The phone lines also started working again on this day. Has been the worst internet shopping experience I've ever had and in future I will be reading reviews before placing any orders and will never have any dealings with a company that's connected to Corban Direct.

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★☆☆☆☆

“We ordered a bed with this company a month ago, which...”

Written on: 11/11/2014 by Matias1964 (1 review written)

We ordered a bed with this company a month ago, which failed to show up the on three separate occasions we were promised delivery, by the unhelpful and rather dim witted customer service staff. Having finally cancelled the order I am still waiting for a refund 12 days later for £400. None of the phone numbers now work for the company, or Corban Direct which is it's other operating name, so I expect it's one into receivership. I believe this is a company that is set up to take money off people… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 04/11/2014 by 279Meadows (1 review written)

This company is awful, just avoid and you will not be taken by their missed deliveries and lies… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 28/10/2014 by 1pintsize (1 review written)

Do not use this company, there next day delivery is a joke! I placed my order on 14th Oct 2014 requested delivery on fri 17th Oct they didn't deliver due to an address problem which they attempted to sort via email, a valid security issue that I had no problem with. Spoke to customer services next delivery date wed 22nd Oct my husband booked time off work to ensure we would be in for the delivery we were told we would received an email on the day of delivery. Midday Wed 22nd still no email… Read Full Review

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Suepoys's Response to 1pintsize's Review

Written on: 11/11/2014

Have you had your money refunded yet as I was promised last Monday I would be getting mine in 3-5 days and as yet haven't received it although being promised it would be in my account by BACS payment yesterday. They now have problems with their telephone numbers so I'm only able to contact them by email

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★☆☆☆☆

“WISH I'D READ REVIEWS - 2 WEEKS LATER STILL NO BED !!!!!!”

Written on: 28/10/2014 by 417Daniels (1 review written)

Ordered a bed on 16th October for my son it is now 12 days later with 2 failed promised delivery dates that have been and gone - was given another delivery date today for in another 6 days. Wholly unacceptable for a next day delivery company - my 10 year old son has now spent 2 weeks sleeping on a mattress on his bedroom floor. I have no faith that the bed will be delivered in 6 days time so I have cancelled the order and requested a ful refund and a call back from the manager - which looking… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid terrible company ”

Written on: 28/10/2014 by Wiley114 (1 review written)

avoid this company. Offer next day delivery and it doesn't turn up. I waited 4 weeks 8 different delivery dates and still ended up with no bed as had to cancel. It then took over a week to get my money back because they didn't process it. Called every day demanding to speak to a manager. 5 weeks on and still waiting to speak to a manager. AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“Take notice of the reviews and AVOID”

Written on: 24/10/2014 by 1986Wade (1 review written)

Placed a order for a double bed was told lie after lie about delivery.Cancelled my order and have been waiting over 2 weeks for my refund of £255.Like other customers I have been told more lies.Told calls would be returned,lie.Told manager would call me back within the hour cos he was on his dinner,lie.I called them back when the hour was up to then be told manager unavailable. Twice I have been told they would email me the screenshot of the processed refund.Guess what,not received.How are… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 24/10/2014 by IndiaOrtiz (1 review written)

A disaster, avoid. Terrible customer service… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 22/10/2014 by 468McDaniel (1 review written)

I have ordered a bed 12 days ago, on the website is says next day delivery. I was calling them everyday, and everyday they were saying sorry we expecting some delays your bed will be delivered tomorrow. It was never delivered, everyday I was asking my neighborhoods to check it for me while I am at work. Today I have called them again, and they said it will be delivered next week, in 6 days. Which makes in total 18 days. And yesterday the lady confirmed it will come today. I asked to speak to… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 22/10/2014

Two failed deliveries, no communication, two wasted days at home. Finally contacted them to be told they are no longer using supplier and so we had been refunded! No communication or confirmation so then had to contact credit card company to confirm refund had occurred. Dreadful customer service, use at your peril… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 22/10/2014 by 234Coughlin (1 review written)

Your communication skills are absolutely appalling!!! I ordered a bed on 14th October which should of arrived on 15th then I get a email to say sorry there is a brief delay so it will be with you on Saturday 18th!!! Waited in the whole day with no sign of the bed, phoned this morning & surprise surprise the beds out of stock!!!!! Is your system not up to date with stock levels?! Safe to say I will never order from this company again. God help you if I don't get my refund this week. My little… Read Full Review

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★☆☆☆☆

“Awful company! ”

Written on: 18/10/2014 by EssenceAyers67 (1 review written)

We have never received our goods and refund since 20/09/14 all we had was lies after lies about delivery and refund of our monies. It was supposed to be next day delivery, given 4 different dates even confirming via email fro them! Had enough now reporting to Trading Standards and solicitors on Monday. I will get my monies back however long it takes! Direct bedroom now ignoring my emails despite us giving them 2 weeks to refund monies to our account!… Read Full Review

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★☆☆☆☆

“Next Day Delivery.. but the bed didn't arrive”

Written on: 17/10/2014 by Becky1641 (1 review written)

Not only did I wait all day for the bed to arrive, taking a day off work to do so, but I rang ahead and was assured it was being delivered before 6:30pm. When I rang the following morning, I was told it wouldn't be for a while because of some courier excuse. Terrible customer service. STAY AWAY!!… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 16/10/2014 by Guest80 (1 review written)

Ordered dressing table a month ago and still have not received any order or money back.They changed the delivery date 4 times and 2 times already promised to refund, but I still haven't money back. AWFUL customer service. It's really nightmare and days of stress… Read Full Review

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★☆☆☆☆

“delivery date changed 3 times”

Written on: 15/10/2014 by lime16 (1 review written)

direct beds claim next day delivery , ive still not recieved bed after 7days . irang only yesterday to be told tomorrow , just had email to say saturday. NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Do not expect delivery”

Written on: 30/09/2014 by 380Peacock (1 review written)

Ordered via DirectBedroom.co.uk which is Corban Direct in another guise. Ordered furniture last week expecting next day delivery. Obviously never arrived. Received an email saying there was a delay and delivery will be Saturday, trying to keep me sweet by offering a £20 voucher... Obviously never arrived (and no voucher) Called on the Monday to be told there's an unknown issue with delivery and will arrive in the next week.. again trying to keep me sweet by offering a £100 discount Was… Read Full Review

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