Direct Bedroom Reviews - www.directbedroom.co.uk

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Latest Reviews

★☆☆☆☆

“COMPLETE NIGHTMARE! stay well clear of them!”

Written on: 14/11/2014 by prilly (1 review written)

My husband ordered a bed on 12th October, we very quickly realised it would be too big for our room but it was a Sunday so we could do nothing about it, the next day he called them to cancel the order which they said was fine, and later that day I ordered a different bed. NEXT DAY DELIVERY is what they claim on their website, I didn't receive any kind of confirmation email when I ordered so the next day I called them just to check it had gone through and that the bed would be arriving. They… Read Full Review

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★☆☆☆☆

“We ordered a bed with this company a month ago, which...”

Written on: 11/11/2014 by Matias1964 (1 review written)

We ordered a bed with this company a month ago, which failed to show up the on three separate occasions we were promised delivery, by the unhelpful and rather dim witted customer service staff. Having finally cancelled the order I am still waiting for a refund 12 days later for £400. None of the phone numbers now work for the company, or Corban Direct which is it's other operating name, so I expect it's one into receivership. I believe this is a company that is set up to take money off people… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 04/11/2014 by 279Meadows (1 review written)

This company is awful, just avoid and you will not be taken by their missed deliveries and lies… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 24/10/2014 by IndiaOrtiz (1 review written)

A disaster, avoid. Terrible customer service… Read Full Review

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★☆☆☆☆

“Do not expect delivery”

Written on: 30/09/2014 by 380Peacock (1 review written)

Ordered via DirectBedroom.co.uk which is Corban Direct in another guise. Ordered furniture last week expecting next day delivery. Obviously never arrived. Received an email saying there was a delay and delivery will be Saturday, trying to keep me sweet by offering a £20 voucher... Obviously never arrived (and no voucher) Called on the Monday to be told there's an unknown issue with delivery and will arrive in the next week.. again trying to keep me sweet by offering a £100 discount Was… Read Full Review

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★☆☆☆☆

“ABSOLUT JOKE!”

Written on: 18/09/2014 by Noskos (3 reviews written)

Ordered on the 15th after 12pm so not eligible for pre 9am delivery the next day so decided to get it delivered on the 18th and took a day of work. Nothings arrived yet so I called the logistics company Direct Bedroom use and was on hold for 40 mins and then got cut off. Tried again and same again. Called Corban who apparently manage the sale on behalf of Direct Bedrooms and the lady advised that they probably haven't picked up the bed yet even though there is a tracking number for it and they… Read Full Review

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★☆☆☆☆

“DONT BUY FROM HERE”

Written on: 17/09/2014

For some reason I never looked up reviews for this site, probably due to it's appealing website which looks very legitimate. I ordered a bed and mattress from this company and revived confirmation it had been dispatched a few days later. A week passed and I had recieved nothing so I contacted the company and spoke to a very polite girl who advised me that they had had problems with their supplier and that the bed would be delivered a week later on the Tuesday. The Tuesday came and passed and no… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 15/09/2014

Most awful service I have ever experienced. Didn't deliver when they said they would. Took my money. I cancelled my order and almost a month later still waiting for a refund. No one authorised to resolve the issue, front line staff trained robots with scripts. Truly awful. Go to Bed World instead. Just as competitively priced and MUCH better service… Read Full Review

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★☆☆☆☆

“Good prices - poor service”

Written on: 11/09/2014 by Oxygen_thief (3 reviews written)

I ordered a lovely bed and mattress for a fantastic price, Direct Bedroom also offered free next day delivery which was fantastic for us as we have just moved into a new house and needed a bed for my son. I waited in the next day and when it started to get late I called Direct Bedroom to confirm the order was still coming. I was dealt with by a girl with a bad attitude who explained to me that because I hadn't changed the address on my credit card the payment had been blocked. I hold my hands… Read Full Review

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★☆☆☆☆

“Poor delivery service”

Written on: 11/09/2014 by Oxygen_thief (3 reviews written)

I ordered a lovely bed and mattress for a fantastic price, Direct Bedroom also offered free next day delivery which was fantastic for us as we have just moved into a new house and needed a bed for my son. I waited in the next day and when it started to get late I called Direct Bedroom to confirm the order was still coming. I was dealt with by a girl with a bad attitude who explained to me that because I hadn't changed the address on my credit card the payment had been blocked. I hold my hands… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 29/08/2014

The on line store that offers next day delivery and states 99% of their beds are delivered as required. I must have slipped into the 1% zone as my bed was not delivered next day, I ordered it on the 22nd August 2014, the delivery agents confirmed delivery would be p.m on 28th August by XDP Logistics (erm not next day!!) and to my annoyance the delivery was not received. I could not get hold of them by telephone and they did not reply to my email asking them to call me all I received in response… Read Full Review

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