D2D Furniture - www.d2dfurniture.co.uk Reviews

D2Dreview's Response to RayJJC's Review

Written on: 22/11/2012

Thanks for your comments, we appreciate your feedback. The issue in this case was that the bed had actually been delivered much more than 8 days before the time of the complaint. We don't have the information to hand because the problem was reported to us by phone, but we think that the furniture had been delivered between one and two months prior to the complaint. As such, we didn't treat the broken side rail of the bed as a faulty item. We still offered to replace the part affected and only asked that the cost of sending it by courier to the North of Scotland was paid

If any furniture is faulty then it is always replaced free of charge regardless of how long it has been owned. At the time we were convinced that the problem as described could not have been caused by a fault. Perhaps on reflection we could have agreed to split the cost of carriage with you as it does seem a lot, but was the true cost of delivering to your address