Corban Direct Reviews - www.corbandirect.co.uk

★★★★☆
3.6 / 5
66% of users recommend this
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Latest Reviews

★☆☆☆☆

“INCOMPETENT!”

Written on: 21/11/2014 by AustinCook139 (1 review written)

DO NOT USE THIS COMPANY SHAMBLES CUSTOMER SERVICES YOU HAVE BEEN WARNED!!!!!!!… Read Full Review

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★☆☆☆☆

“Awful company ”

Written on: 10/11/2014 by Dillon331 (1 review written)

So my story is pretty much the same as everyone else, ordered online for a new bed to be delivered in a weeks time, called the day before to check it would definitely arrive as I was taking time off work and was assured yes it would. So take the day off, call them at about 11am the next morning to be told 'na sorry no deliveries today' This happened again twice more - so 3 lost days of work in total. They couldn't care less that people are taking time off work. What makes it worse is they… Read Full Review

Suepoys's Comment

Written on: 11/11/2014

I have the same problem, have started a dispute through my bank & notified watchdog. I've been waiting since last Monday 3rd nov for my refund of almost £500 for orders placed at the end of September. Their phone line has also been down for the last 2 days, last update to me was money will be in my account by Friday - I'm not holding my breath

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Fyre4Ge's Comment

Written on: 12/11/2014

I have the same problems. Order cancelled due to stock not available, refund process refused, now they want my account and sort number details for a back review. My order was made through "bedroom direct". Seems I might as well get in touch with my bank and trading standards now.

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Andenny's Comment

Written on: 12/11/2014

Snap! I'm absolutely shocked and disgusted! Ordered a bed and mattress, not in stock after they took my money. I have emails full of lies, a refund was supposedly processed, two emails confirming this, no money in my account. Then some excuse the refund was refused by my bank, so they took my account details to process a BACS payment last Friday, still no refund. I'm now raising a dispute directly with my bank and I will be notifying Watchdog. How many more people are going to lose their money? Customer service is the worst I've ever come across.

I ordered the bed urgently as my 18 month old was somersaulting out of his cot and an accident waiting to happen, the new bed was for my toddler so my 18 month old could have his cot bed. Ordered for Saturday delivery. I then had to borrow the money to order another, which from Wayfair was delivered promptly next day, excellent customer service, unlike CORBAN DIRECT!

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★☆☆☆☆

“Dreadful Service”

Written on: 09/11/2014 by 304Duggan (1 review written)

Ordered a wardrobe with next day delivery option but preferred to have it on a different day. Contacted the company who said it would be no problem and I chose a nominated day for delivery instead. The day before item was due to arrive we called them for a rough time slot and they informed us wardrobe wouldn't be coming. (Good job I called and didn't take day off work.)They then said it but would be delivered following week. Tried to call/ email day before this delivery no response. So took day… Read Full Review

Suepoys's Comment

Written on: 11/11/2014

I've started a dispute with this company through my bank today as I've been waiting for my refund of almost £500 since last Monday. I was told last Friday it would be in my account yesterday as they'd had problems with their refund system so it would be processed via BACS. Informed today it will be in by Friday this week - unable to speak to anyone as the free phone number for corban direct is now dead & the number for direct bedroom has a fault. I have gone on line & reported them to watchdog - never experienced this sort of stress with on line shopping :(

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★☆☆☆☆

“Waste of time”

Written on: 07/11/2014 by debw555 (1 review written)

Ordered a wardrobe & a bed on 31st October - delivery date of 7th November agreed. I took the day off work to receive the delivery, called the company at 12pm to check it was on route, only to be told they could deliver either item and were giving me a refund. Didn't care about my loss of earnings or the fact I had ordered co-ordinating items from another store. No goodwill gesture & no explanation as to why the items were showing for sale on their website. Possibly the worst service I have… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 02/11/2014 by LandenFoster184 (1 review written)

We went with this company because it promised next day delivery. Two weeks later the bed hadn't arrived, with 3 delivery dates missed. At the time they blamed the delivery company - however I pressed them to provide me with contact details of the delivery company, and when I called them they had no details of any order to my address. When I challenged Corban on this they came up with a different excuse. So it seems they are quite happy to mislead their customers. In the end we got the bed… Read Full Review

Suepoys's Comment

Written on: 11/11/2014

Have you got your refund yet? I ask because I've had to start a dispute through my bank & have today reported them to watchdog

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★☆☆☆☆

“Do Not waste your time and money with this company”

Written on: 01/11/2014

Like many of you on here I never ever complain or have a reason to complain about things but I feel like I have been robbed and I dont see why they should get away with it. Ordered a bed frame chose date no bed arrived, next day called sorry problem cant deliver can deliver a week later, then got a message saying we are giving you a 25.00 refund for inconvience which to date we never received this was just to keep us sweet, but cant deliver until the next week again by midday thought i would… Read Full Review

Suepoys's Comment

Written on: 11/11/2014

I am having the same problem, they've had almost £500 of my money since the end of September. I've started a dispute today through my bank as I keep being told it will be in my account & it isn't & for the last 2 days their phone lines aren't working, I've also notified watchdog.

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★☆☆☆☆

“Lies,More Lies and a Rip Off ”

Written on: 30/10/2014 by 23Cleveland (1 review written)

Placed an order with them, all ok,they emailed saying the bed was out of stock, all still ok. Then get an email saying in stock with a delivery date, not delivered on said date. Lots of phone calls later, resulting order being cancelled, this was offered by them, which makes me thing that this is all part of the process. As expected weeks later we are still waiting for the refund ,so the saga continues. From a customer service side they are prime candidates for a consumer programme and I have… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to my worst enemy!!!!”

Written on: 26/10/2014 by BronniL (1 review written)

I have never written a review before but after such awful customer service decided I had no other option. I ordered a bed and matress for next day delivery back in August failing to deliver, they promised me it would be delivered 2 days later, waited in, failing that another 2 days later when told it was actually not in stock we agreed that I was to be refund my money, well 9 weeks later and countless phone calls still no refund (£329.99) Promise the world and can't even deliver an apology!!!… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 26/10/2014 by Stuartja158 (1 review written)

They didn't have the bed that I ordered, they lied to me for 2 weeks that the bed is on the way, I cancelled the order and asked for refund, month later still no refund and I have to complain again. It is so time consuming. Horrible service… Read Full Review

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★☆☆☆☆

“Bad or something worse?”

Written on: 24/10/2014 by Retty (4 reviews written)

My experience is that anyone thinking of buying from this company should immediately stop and look elsewhere. The only question to ask, in my experience, is whether or not this company sets out to provide a non existent service - or does it just happen without a more sinister intent? My story is pretty similar to many others: 1) Placed order (for a table and chairs) online - the order was accepted by Corban Direct and they took my hard earned money from me. 2) The Delivery did not show up… Read Full Review

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★☆☆☆☆

“Birlea Lynx 2 door wardrobe”

Written on: 23/10/2014 by Marlise (1 review written)

Would have give zero stars but unable to, ATROCIOUS CUSTOMER SERVICES. Ordered set of bedside cabinets and wardrobes on 4/9/14 and paid for them, bedside cabinets arrived (following my email enquiring about delivery) and I have been given 3 delivery dates for wardrobes and now am sent an abrupt email with wardrobes 'DISCONTINUED', no apology, no rectifying problem with return of bedside cabinets or any mention of refund, not even for the wardrobes. Have requested to speak to one customer… Read Full Review

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★☆☆☆☆

“Fraudulent: avoid at all costs”

Written on: 17/10/2014

I have never written a review for anything other than a restaurant before, but potential customers need to be warned away so they don't to through the same experience. I really haven't got time to go through all my dealing with them, but in summary: I ordered a bed and a mattress - attracted by the next day delivery promise and the reasonable price. It didn't arrive. As I'd received no confirmation email I called them to check that the order had gone through. They said they no longer dealt… Read Full Review

Retty's Comment

Written on: 25/10/2014

If you paid by credit card - or even a Visa debit card - you should contact the card company and initiate the "chargeback" process. This will raise a "dispute" with Corban Direct and mean that the money will not be charged to your account - the card company can take the money back and close the transaction.

Corban Direct has given you the same story as they gave me. I love the bit about assuring the customer that the goods will "definitely" be with them by the end of the day.

Avoid this company at all costs.

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★☆☆☆☆

“Avoid like the plague!!”

Written on: 14/10/2014 by simms01 (1 review written)

This has been by far the worst company I've ever dealt with. They've driven me to write a review, something I've never done. I ordered a bed frame for next day delivery, didn't get an email confirming so I called them. I was told my transaction had been rejected. I advised them to cancel that order and I would attempt another one. Made the order same story, no email so I called again and dealt with the rudest customer agent I've ever dealt with who told me that because I had two transactions… Read Full Review

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★☆☆☆☆

“DiISGUSTING DO NOT USE ”

Written on: 14/10/2014 by Crh33 (1 review written)

ordered a wardrobe for next day delivery to be delivered 2nd Oct. I didn't receive any contact from the company so I phoned the, the next day and spoke to an absolute liar who told me her colleague needed to speak to me about something but she was on the phone so would get her to phone me back. I waited and didn't revieve the call so phoned again to be told her colleague was still on the phone and she assured me she would phone me back that day. I never received the call. The next day was… Read Full Review

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★☆☆☆☆

“Probably the worst customer service ever”

Written on: 13/10/2014 by Tania190 (1 review written)

Ordered a dining set several weeks ago - web claims in stock and available for delivery next day - lie, lie, lie. Six delivery dates made and the goods never still not delivered. Told by a staff member a credit had been made, four days later another member of staff said it had not been done. One day I spoke to three members of staff, who all gave me different stories. No-one even bothers to email or ring to say the goods will not be delivered. If only I had researched them on the internet… Read Full Review

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★☆☆☆☆

“Disgusting Customer service”

Written on: 11/10/2014 by DB88 (1 review written)

This company are truly shocking and i wish i had looked up reviews / feedback before using them. Ordered a bed frame from their site and money was debited straight away. My partner decided to take a day off to receive bed as i work away from home all week. On the day of stated delivery i called the company to enquire how it was progressing, to be informed that the delivery would not take place as they had changed delivery company due to problems, i received no phone call to advise this. They… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT USE CORBAN DIRECT - TERRIBLE!!”

Written on: 10/10/2014 by MGB1991 (1 review written)

I initially used Corban Direct due to their relatively low prices and the promise of a delivery date of my choice. The website is also very professionally created and makes you believe you are dealing with a legitimate company. I recently moved into my first home and ordered a bed to be delivered on Friday 26th September. There were a few initial problems with my payment card (my fault as I had no entered the correct registered address of the card) I spoke to someone in customer services who… Read Full Review

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★☆☆☆☆

“AWFUL !!! Avoid at all cost”

Written on: 05/10/2014 by Christie83 (1 review written)

All I can advise is please do not use this company I don't think it's real ! No product no communication I never received 1 email and no return phone calls took awhile to get my money back and they still owe me £20 which I have been unable to get back. Every time I ring all I can hear in the back ground is other staff members apologising to other poor customers, I have heard this on three occasions I have rang. Honestly please stay away!… Read Full Review

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★☆☆☆☆

“Do not buy anything from this company. My daughter...”

Written on: 04/10/2014 by Glendalough (1 review written)

Do not buy anything from this company. My daughter ordered a bed last week and since then we had 5 delivery dates cancelled with rubbish excuses. Told then to change to a different bed as the one ordered was out of stock so did this and promised all fine for delivery next day. Guess what you have to ring them everyday and you get the same excuse but they will deliver the next day and on it goes. You cant speak to a manager or anyone senior apparently they don't deal with the customer. We… Read Full Review

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★☆☆☆☆

“absolutely terrible”

Written on: 04/10/2014 by Dean241 (1 review written)

Next day delivery what a load of rubbish they said to me 3 dates it woukd come so I arranged someone to be at my house while I work and nothing came .. phoned them up they didnt care at all asked for a refund and still not received my money back yet poor service terrible customer service avoid using this not worth wasting your time… Read Full Review

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