Corban Direct Reviews - www.corbandirect.co.uk

★★★★☆
3.8 / 5
72.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Corban Direct - www.corbandirect.co.uk

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Latest Reviews

★☆☆☆☆

“No delivery”

Written on: 17/08/2014 by Vaughn48 (1 review written)

Ordered goods which had a next day delivery ... company confirmed delivery by email and when I phoned to check. Still no delivery one week later. Nobody ever returns your calls and manager keeps avoiding customer contact. Eventually cancelled order and awaiting refund. Staff fobbed me off each time I rang. I will not use this site again ... beware .. website very professional looking but service awful!… Read Full Review

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★☆☆☆☆

“STEER CLEAR!!”

Written on: 15/08/2014 by Rankinni142 (1 review written)

This company is obviously a drop shop and do not hold any stock. They make promises about delivery that are never honored. When you start asking to cancel they'll offer you a partial refund to try and keep you hanging on. Do not accept any offers - they lie - your only option is to cancel your contract with them… Read Full Review

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★☆☆☆☆

“**AVOID THEM AT ALL COSTS!** NO DELIVERY & STILL NO...”

Written on: 13/08/2014 by Maija55 (1 review written)

I ordered a playhouse for my son's birthday from Corban Direct which was 3 to 5 day delivery. They took payment online from my card instantly but after a few days I was concerned because I hadn't heard anything. I called and they said it would be the following week but despite being given a date and waiting in all day nothing turned up. This happened again for a second time, only from me having to chase them up because they didn't contact me once about it. After being told it was being… Read Full Review

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★☆☆☆☆

“Don't touch them!”

Written on: 09/08/2014

Don't go anywhere near this company. Ordered a log store, fobbed off again and again when we chased delivery. Finally asked for our money back - did we get it? No. I'm reporting them to Trading Standards… Read Full Review

Stonhamparva's Comment

Written on: 11/08/2014

We have been refunded money and will not be taking this matter any further. It is worth pointing out that we chased item from May to July before it was resolved.

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Stonhamparva's Comment

Written on: 11/08/2014

We have now been refunded the purchase money and will be taking this matter no further. Will never use them again!

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★☆☆☆☆

“No Delivery - Poor Customer Service - Never Again”

Written on: 06/08/2014 by SCP14 (1 review written)

This has to be the worst web site that I have purchased (or attempted to purchase from) ever. At first we ordered a Pergola arch on 26th June - Web site stated 10 day delivery - initial delivery date came an went no contact from customer services - Telephoned and was fobbed off with "oh it will be with you on 16th July - called to find out why - "oh it will be with you tomorrow" - needless to say the following day came and went no Pergola Arch. The customer services department kept blaming the… Read Full Review

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★☆☆☆☆

“Missing box! Late ! Colours don't match!”

Written on: 05/08/2014 by Kpurser123 (1 review written)

Do not use this company. We had a box of go "missing" they reorder another box promised day after day delivery 9day later the new box turned up only the wrong colour phoned up have to wait a further 2 days for delivery. Poor poor customer service particularly from a guy who was very rude to me. still waiting for a call back from a manger. Save a lot of hassle and use an alternative company!!!… Read Full Review

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★★★★★

“Order the above item on Monday at 10:00 not many...”

Written on: 05/08/2014 by Lucylamplite (1 review written)

Order the above item on Monday at 10:00 not many places have this in stock normally a 14 day delivery item. Monday evening starting looking at reviews and panicked, not a lot of good reviews spend most of night thinking this is not going to be delivered tomorrow won't be able to get refund Etc..... Well how wrong could I be have bed, came within the time given by delivery company by email this morning and it's unpacked and ready for my little girl to sleep in tonight. Personally I think many… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 05/08/2014 by garden90 (1 review written)

I have just cancelled my order for a bouncy castle. Terrible service - item never turned up on delivery date - never returned calls as to next delivery date - made 5 calls each time I was fobbed off with a different delivery date. This was a surprise for my grandchildren who where visiting for a family occasion. They have given me a day when to expect the refund to go into my bank - lets hope they keep to their word.. this time!!!… Read Full Review

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★☆☆☆☆

“Would never use again”

Written on: 31/07/2014

I ordered a bed from Corban Direct and chose them over other companies due to their next day delivery, however it seems the next day delivery is just a load of rubbish. I was told that the order would be delivered between 9 and 12 on the day of delivery, it never arrived, I waited in all day and tried to contact the courier, but no luck in getting hold of the courier, and no sign of the bed. The next morning I contacted Corban Direct to find out what was going on and why it wasn't delivered… Read Full Review

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★☆☆☆☆

“Failing to refund on unavailibilty of product”

Written on: 31/07/2014 by Skinner228 (1 review written)

I ordered a chiminea cover for £25 which was charged immediately. It didn't arrive. On contacting them I was told they no longer supply this item. Why it was advertised is anyone's guess. They apologised for not contacting and said my money would be returned within 3 days. I contacted again and told it would be passed to the accounts department. I'm still waiting for my refund… Read Full Review

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★☆☆☆☆

“DO NOT ORDER”

Written on: 30/07/2014 by martinconstruct (1 review written)

Extremely bad service. Have chased them every day once the delivery date has passed and every time I got the same response: 'I can't tell you when you are going to receive it, we will let you know' and they NEVER EVER got back to yme. They wouldnt let me have their courier contacts so I could not check the delivery status with the courier directly. I kept asking Corban when the goods will be delivered whether it will be next week or next year. I never received any response so eventually I had… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 28/07/2014 by ikWhite177 (1 review written)

Worst customer service ever!!!!! Payed for product advertised as next day delivery. 8 days later still haven't received product. With no explanations or apologies from company. On daily attempts to find out what's happening with my purchase via phone I'm told it'll be arriving within the hour. !!!!! Every day. Within the hour of me calling. Today I called and cancelled as I couldnt wait any longer for my child's bunk bed. I was told it will take up to 5 days to re credit my account. Well we… Read Full Review

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★☆☆☆☆

“REALLY POOR CAN'T STRESS ENOUGH”

Written on: 27/07/2014 by KarleeLyon1963 (1 review written)

This company have no concern for customers, they take your money and have no intention of fulfilling the order. I ordered a climbing tower from these Horrendous people for my grand daughters birthday, this was not a cheap item but was in excess of £500,the birthday has been and gone and we are still waiting. How dare they post an Item as in stock when they know full well it isn't. NEVER EVER ORDER ANYTHING FROM THEM… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/07/2014 by andycun1 (1 review written)

We ordered a white triple bunk bed and the item was delivered in less than 24 hours, impeccably wrapped and completely as described. We are all very happy with our purchase and would thoroughly recommend this company. Was worried after reading the reviews but just goes to show you cant believe all you read… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 22/07/2014 by Andi1888 (1 review written)

Never have I experienced such bad customer service. After ordering a bench from Corban direct at the end of June the money was swiftly taken from my account. I received an email days later saying the order had been 'delayed' and they would refund my money within 3-5 days. After emailing them to find out what had happened I had to get them to confirm that the order had in fact been cancelled and not delayed. Apparently there were ongoing issues with this particular supplier, in which case they… Read Full Review

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★☆☆☆☆

“Not reliable.”

Written on: 21/07/2014 by Williamspk400 (1 review written)

Ordered an item of furniture and straight away got offered 10% discount which was lovely. Parcel arrived on time, but unfortunately, one piece was damaged. I phoned and was told to email pictures of the damaged piece so it could be replaced by next day delivery. (If sorted before 12.) Three weeks later and I am still waiting, I have been fobbed off on the phone, have taken days off work to await deliveries which never arrive, I have emailed more than ten times and got no response whatsoever… Read Full Review

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★☆☆☆☆

“HORRENDOUS COMPANY - DO NOT DEAL WITH THEM!!!”

Written on: 18/07/2014 by Grayson213 (1 review written)

Never have I had to deal with such an incompetent company. We have been waiting for over a month now for a delivery that was guaranteed within 2-3 days. I have called their "customer services" team probably around 30 times in the last 3 weeks, not once have I received a call back, as they promised. I have been guaranteed a delivery date 6 times now and every time nothing has arrived. It is absolutely ridiculous!! Their customer service representatives have been rude ans unresponsive, even… Read Full Review

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★☆☆☆☆

“Awful customer service ”

Written on: 18/07/2014 by Immanuela119 (1 review written)

I used this website to order furtuiture for the new home my husband and I were moving into. We ordered a bed and a mattress on next day delivery. I did not order all that I wanted as I read all of the bad reviews and thought I would give them a chance. I had ordered my item before mid day so I would be sure to receive this the next day as this would be my only day off work. I waited the next day and received no email to notify me when my item would be delivered. I waited until 3 pm and then… Read Full Review

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★☆☆☆☆

“appalling customer service and very poor quality product”

Written on: 18/07/2014 by Adeline1953 (1 review written)

would never use again or recommend to anyone. Gail Roger… Read Full Review

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★★★★☆

“Pleasantly Surprised”

Written on: 15/07/2014 by Giancarlo13 (1 review written)

Ordered a bed for my wee boy to be delivered Friday. Received an email to say it was coming early that morning, so jumped online and totally pranced reading all the below reviews. Called Customer Services and was informed they could get it to me the next day (Saturday), also confirmed this via email. Wasn't confident it would arrive, however, it all turned up the next day before lunchtime. So happy it came and I know there has obviously been a lot of issues with this company, they did manage… Read Full Review

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