Corban Direct Reviews - www.corbandirect.co.uk

★★★★☆
3.6 / 5
67% of users recommend this
  • Customer Service

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  • Value For Money

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Corban Direct - www.corbandirect.co.uk

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Latest Reviews

★☆☆☆☆

“Bad or something worse?”

Written on: 24/10/2014 by Retty (4 reviews written)

My experience is that anyone thinking of buying from this company should immediately stop and look elsewhere. The only question to ask, in my experience, is whether or not this company sets out to provide a non existent service - or does it just happen without a more sinister intent? My story is pretty similar to many others: 1) Placed order (for a table and chairs) online - the order was accepted by Corban Direct and they took my hard earned money from me. 2) The Delivery did not show up… Read Full Review

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★☆☆☆☆

“Birlea Lynx 2 door wardrobe”

Written on: 23/10/2014 by Marlise (1 review written)

Would have give zero stars but unable to, ATROCIOUS CUSTOMER SERVICES. Ordered set of bedside cabinets and wardrobes on 4/9/14 and paid for them, bedside cabinets arrived (following my email enquiring about delivery) and I have been given 3 delivery dates for wardrobes and now am sent an abrupt email with wardrobes 'DISCONTINUED', no apology, no rectifying problem with return of bedside cabinets or any mention of refund, not even for the wardrobes. Have requested to speak to one customer… Read Full Review

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★☆☆☆☆

“Fraudulent: avoid at all costs”

Written on: 17/10/2014

I have never written a review for anything other than a restaurant before, but potential customers need to be warned away so they don't to through the same experience. I really haven't got time to go through all my dealing with them, but in summary: I ordered a bed and a mattress - attracted by the next day delivery promise and the reasonable price. It didn't arrive. As I'd received no confirmation email I called them to check that the order had gone through. They said they no longer dealt… Read Full Review

Retty's Comment

Written on: 25/10/2014

If you paid by credit card - or even a Visa debit card - you should contact the card company and initiate the "chargeback" process. This will raise a "dispute" with Corban Direct and mean that the money will not be charged to your account - the card company can take the money back and close the transaction.

Corban Direct has given you the same story as they gave me. I love the bit about assuring the customer that the goods will "definitely" be with them by the end of the day.

Avoid this company at all costs.

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★☆☆☆☆

“Avoid like the plague!!”

Written on: 14/10/2014 by simms01 (1 review written)

This has been by far the worst company I've ever dealt with. They've driven me to write a review, something I've never done. I ordered a bed frame for next day delivery, didn't get an email confirming so I called them. I was told my transaction had been rejected. I advised them to cancel that order and I would attempt another one. Made the order same story, no email so I called again and dealt with the rudest customer agent I've ever dealt with who told me that because I had two transactions… Read Full Review

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★☆☆☆☆

“DiISGUSTING DO NOT USE ”

Written on: 14/10/2014 by Crh33 (1 review written)

ordered a wardrobe for next day delivery to be delivered 2nd Oct. I didn't receive any contact from the company so I phoned the, the next day and spoke to an absolute liar who told me her colleague needed to speak to me about something but she was on the phone so would get her to phone me back. I waited and didn't revieve the call so phoned again to be told her colleague was still on the phone and she assured me she would phone me back that day. I never received the call. The next day was… Read Full Review

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★☆☆☆☆

“Probably the worst customer service ever”

Written on: 13/10/2014 by Tania190 (1 review written)

Ordered a dining set several weeks ago - web claims in stock and available for delivery next day - lie, lie, lie. Six delivery dates made and the goods never still not delivered. Told by a staff member a credit had been made, four days later another member of staff said it had not been done. One day I spoke to three members of staff, who all gave me different stories. No-one even bothers to email or ring to say the goods will not be delivered. If only I had researched them on the internet… Read Full Review

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★☆☆☆☆

“Disgusting Customer service”

Written on: 11/10/2014 by DB88 (1 review written)

This company are truly shocking and i wish i had looked up reviews / feedback before using them. Ordered a bed frame from their site and money was debited straight away. My partner decided to take a day off to receive bed as i work away from home all week. On the day of stated delivery i called the company to enquire how it was progressing, to be informed that the delivery would not take place as they had changed delivery company due to problems, i received no phone call to advise this. They… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT USE CORBAN DIRECT - TERRIBLE!!”

Written on: 10/10/2014 by MGB1991 (1 review written)

I initially used Corban Direct due to their relatively low prices and the promise of a delivery date of my choice. The website is also very professionally created and makes you believe you are dealing with a legitimate company. I recently moved into my first home and ordered a bed to be delivered on Friday 26th September. There were a few initial problems with my payment card (my fault as I had no entered the correct registered address of the card) I spoke to someone in customer services who… Read Full Review

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★☆☆☆☆

“AWFUL !!! Avoid at all cost”

Written on: 05/10/2014 by Christie83 (1 review written)

All I can advise is please do not use this company I don't think it's real ! No product no communication I never received 1 email and no return phone calls took awhile to get my money back and they still owe me £20 which I have been unable to get back. Every time I ring all I can hear in the back ground is other staff members apologising to other poor customers, I have heard this on three occasions I have rang. Honestly please stay away!… Read Full Review

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★☆☆☆☆

“Do not buy anything from this company. My daughter...”

Written on: 04/10/2014 by Glendalough (1 review written)

Do not buy anything from this company. My daughter ordered a bed last week and since then we had 5 delivery dates cancelled with rubbish excuses. Told then to change to a different bed as the one ordered was out of stock so did this and promised all fine for delivery next day. Guess what you have to ring them everyday and you get the same excuse but they will deliver the next day and on it goes. You cant speak to a manager or anyone senior apparently they don't deal with the customer. We… Read Full Review

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★☆☆☆☆

“absolutely terrible”

Written on: 04/10/2014 by Dean241 (1 review written)

Next day delivery what a load of rubbish they said to me 3 dates it woukd come so I arranged someone to be at my house while I work and nothing came .. phoned them up they didnt care at all asked for a refund and still not received my money back yet poor service terrible customer service avoid using this not worth wasting your time… Read Full Review

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★☆☆☆☆

“Really awful, please avoid”

Written on: 01/10/2014 by Brooke308 (1 review written)

I ordered £800 worth of furniture and have now cancelled it. I should have rad these reviews first and I encourage you to not order from this website. I moved house and paid extra for Saturday delivery. I had family up and waited all day to assemble the furniture. As per the other reviews it didn't turn up and the customer services number was not available. When I got through to them on Monday they were really unhelpful and I cancelled the order and requested my money back. I still don't have… Read Full Review

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★☆☆☆☆

“shocking lack of service”

Written on: 01/10/2014 by alfred.p.raine (1 review written)

Ordered a fire pit for a friends anniversary and promised delivery on a certain date. Item did not arrive and told delivery problems but would deliver on another date. still did not arrive and after many promises cancelled order and told that monies had been repaid. No refund has been rec'd to date. thieving company with young girls having to appease irate customers. looked at reviews and wished I had done so before purchase. Makes internet purchasing look very dodgy… Read Full Review

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★☆☆☆☆

“Please avoid this company!”

Written on: 30/09/2014 by Buchananze191 (1 review written)

I didn't get next day delivery as most people who have reviewed this too. When it eventually came there was parts missing and the bed was damaged. You can tell there was no quality gone into it as the screws wasn't drilled in straight writing on the bed. I'm still without a bed after 2 weeks of emailing the asking for help. Really disappointed so please stay away!… Read Full Review

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★☆☆☆☆

“Don't expect a delivery!”

Written on: 30/09/2014 by twWhitaker191 (1 review written)

Ordered via DirectBedroom.co.uk which is Corban Direct in another guise. Ordered furniture last week expecting next day delivery. Obviously never arrived. Received an email saying there was a delay and delivery will be Saturday, trying to keep me sweet by offering a £20 voucher... Obviously never arrived (and no voucher) Called on the Monday to be told there's an unknown issue with delivery and will arrive in the next week.. again trying to keep me sweet by offering a £100 discount Was… Read Full Review

Marcandm's Comment

Written on: 14/10/2014

Still waiting for refund!! 14/10/14

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★☆☆☆☆

“DO NOT BUY FROM THEM.”

Written on: 27/09/2014 by Stephen1986lon (1 review written)

First thing to say CORBAN DIRECT AND DIRECTBEDROOM.CO.UK IS THE SAME COMPANY SO DONT BUY FROM EITHER. They say next day delivery and it will definitely not show up for weeks or months. I waited so long I cancelled my order. I've read all of the other reviews and hardly anyone seems to actually get their items delivered and cancel before it shows up after waiting for so long. The girls working on the phones are all thick as two short planks and they string you along with excuse after excuse… Read Full Review

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★☆☆☆☆

“Terrible company!”

Written on: 24/09/2014 by dvillaret (1 review written)

We ordered a bed from these guys on 25 Aug and delivery should have been within a few days. After a week I emailed them to chase the order but got no response. After another day I called them and was told that it was because their supplier had none in stock. They said they would chase the supplier and call me back that afternoon. I didn't receive a call back. I called them again the following day (09 Sep) and said to just cancel the order, they said a refund would be in my acc/ within 3-5… Read Full Review

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★☆☆☆☆

“Terrible company!!! DO NOT BUY from them!!!”

Written on: 23/09/2014 by DakotaHunt (1 review written)

I have to say that it is the same old story that the other customers. I bought a bed through Beds Direct ( but the money came out of the bank through Corban Direct) and it had a next day delivery. As in other reviews, the bed never arrived the day expected and I was not advised of this. After a call to the company, I was promised a next day delivery ....but of course still it did not arrived. So I called the company and I was told the bed would be delivered the day after. At that point I… Read Full Review

Marianchester's Comment

Written on: 23/09/2014

Sorry, I meant Direct Bedroom, not Beds Direct!!!

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★☆☆☆☆

“Stay away from this horrible company!! I ordered a bed...”

Written on: 22/09/2014 by ZaydenMcCulloch432 (1 review written)

Stay away from this horrible company!! I ordered a bed on three day delivery. Since I did not hear from the company on the delivery day I called them to find that the dispatch was rescheduled to the next day. No delivery on that day either. Once again, no-one bothered to contact me so I called them again only to be told they could not find when your supplier would deliver the item!!! I found the customer care (actually the lack of it!) extremely unprofessional and disrespectful for me to be… Read Full Review

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★☆☆☆☆

“Never Received Item ”

Written on: 18/09/2014

Tanalised Pent Shed: Delivery was stipulated for the following Friday having ordered and paid for the shed on the Sunday 31st August. Nothing arrived on the Friday. Telephone lines are shut all weekend. Emailed that weekend and messaged on Facebook, FB message back on the Monday saying someone would contact me. Nobody did and nor did I get an email response. Phoned Monday, was told the order wasn't picked up on the system until the Thursday before (4 days after ordering online) and it actually… Read Full Review

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