written by Duncan270 on 19/04/2015
This company is an absolute joke I actually feel sorry for the Customer Service team and have tried to remain polite as I appreciate the problem I had was probably not personally their fault. I ordered a bed from Direct Bedrooms part of Corban Direct. On the day it was due I called to make sure all was ok. I was told that it was out for the next day and that their date was correct total lie. This happened three times, eventually I cancelled
the order. It has taken 5 months and a Small Claims court order to get my refund and I had to threaten to contact the court to get the court fees back this took a further month.. I ordered this on a debit card the first and only time I never used a credit card...lesson definately learnt there. PLEASE DONT ORDER FROM THEM . Previous reviews would not have helped me because unfortunately they were for Corban and not Direct Bedrooms so I would not have connected them.
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