Dreadful Service

Corban Direct - www.corbandirect.co.uk
★★★★☆
3.5
From 561 reviews
64.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

304Duggan's review of Corban Direct - www.corbandirect.co.uk

“Dreadful Service”

★☆☆☆☆

written by 304Duggan on 09/11/2014

Ordered a wardrobe with next day delivery option but preferred to have it on a different day. Contacted the company who said it would be no problem and I chose a nominated day for delivery instead. The day before item was due to arrive we called them for a rough time slot and they informed us wardrobe wouldn't be coming. (Good job I called and didn't take day off work.)They then said it but would be delivered following week. Tried to call/ email day before this delivery no response. So took day off as assumed it would be coming, kept calling and eventually got through to someone who said "No its not coming. We'll refund you." So they took my money kept it for two weeks, did absolutely nothing and now I'm waiting for refund!

  • Wardrobe

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Value For Money

write a review

Suepoys's Comment

Written on: 11/11/2014

I've started a dispute with this company through my bank today as I've been waiting for my refund of almost £500 since last Monday. I was told last Friday it would be in my account yesterday as they'd had problems with their refund system so it would be processed via BACS. Informed today it will be in by Friday this week - unable to speak to anyone as the free phone number for corban direct is now dead & the number for direct bedroom has a fault. I have gone on line & reported them to watchdog - never experienced this sort of stress with on line shopping :(

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!