DiISGUSTING DO NOT USE

Corban Direct - www.corbandirect.co.uk
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Crh33's review of Corban Direct - www.corbandirect.co.uk

“DiISGUSTING DO NOT USE ”

★☆☆☆☆

written by Crh33 on 14/10/2014

ordered a wardrobe for next day delivery to be delivered 2nd Oct. I didn't receive any contact from the company so I phoned the, the next day and spoke to an absolute liar who told me her colleague needed to speak to me about something but she was on the phone so would get her to phone me back. I waited and didn't revieve the call so phoned again to be told her colleague was still on the phone and she assured me she would phone me back that day. I never received the call.
The next day was supposed to be the delivery day so took a day off, I then phoned back and the girl who had apparently wanted to speak to me answered stating she just wanted to clarify the delivery address. I asked her why 1. She hadn't contacted me when sh received the order to clarify and why it took me to contact them to find out they were querying my address, she couldn't answer. I then asked why she hdnt phoned me back the day before and she told me that her colleague had not even given her any message that I had phoned. She then told me my wardrobes would be delivered on the Monday. So.... Another day off work later, no delivery .... I phoned again and spoke with someone who told me they are due on Wednesday ont Monday and doesn't know why I would be told Monday as they were never going to o be deliver d on Monday. Another day off work.... Wednesday comes , no delivery again. I phoned again and was told they don't know why I was told wednesday because they are down for delivery for Thursday !!! So loosing my temper now I was assured by someone that they would come the following day and that she would personally contact me in the morning to confirm this.
Thursday morning came .... Another day off work.... someone phoned to say they were being delivered as promised ... Finally I thought.... Nope .... Again no delivery so I phoned again and got someone again who said they were down for delivery in Friday not Thursday I naturally lost my temper at this point to which she kept putting me on speaker phone as I was talking so that everyone else could hear and then also putting me on hold music whilst I was speaking. When I challenged her about this she seemed shocked that I realised what shI was doing , I request d a manger to be told he wasn't available I requested a refund to which she refused at first and then she put the phone down on me I phoned back and spoke with someone this time who gave me my consignment number said she would get a manager to phone me back and told me they would be delivered the following day I contacted the courier city link who said my delivery would be with metre following day , Friday
So another day off work, now Friday, and no delivery yet again
I phoned again and someone answered so u I requested someone else she asked me why and I said because I wasn't happy with her attitude, she then denied ever speaking to me. So, then passed to someone who said she would get a manager to phone me back I'm still waiting and it's been 5 days since I first requested a manager to speak with
I then contacted city link the courier who said my wardrobes were now at their depo but they didn't have an appropriate vehicle so they couldn't deliver them and they would be with me by Monday!!!
Another day off work on Monday so I contacted city link first thing in the morning then on 3 separate occasions and was told all times that my delivery would be with me that day. On the 4 th call I was told that they have never left the depo and that they would be with me the next day Tuesday!!!
So I phoned Cobarn again and someone answered I gave my name and she out the phone down on me so I phoned back , got someone again I didn't give any of my details and asked to speak with a manager again on wasn't available and I was told she would put me down for a call back she was about to end the call when I said " do you not need my details then" she wasn't even going to ask!!!
So now it's now 12 days since I should have had next day delivery and I have no goods and can't speak with anyone
Service is appealing and I'm utterly disgusted DO NOT USETHIS COMPANY

  • wardrobe £299

    Goods purchased & cost

  • Still waiting

    Delivery

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