Terrible company!!! DO NOT BUY from them!!!

Corban Direct - www.corbandirect.co.uk
★★★★☆
3.5
64.0% of users recommend this
  • Customer Service

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DakotaHunt's review of Corban Direct - www.corbandirect.co.uk

“Terrible company!!! DO NOT BUY from them!!!”

★☆☆☆☆

written by DakotaHunt on 23/09/2014

I have to say that it is the same old story that the other customers. I bought a bed through Beds Direct ( but the money came out of the bank through Corban Direct) and it had a next day delivery. As in other reviews, the bed never arrived the day expected and I was not advised of this. After a call to the company, I was promised a next day delivery ....but of course still it did not arrived. So I called the company and I was told the bed would be delivered the day after. At that point I cancelled the order, I told them this is not what they said in their website.
I waited for the refund and more lies...the money had left their account so I should contact my bank, but the money never reached my account. As in the delivery, I should wait a couple more days!! and then after another call, I should wait a few days more...At that point I understood they did not want to proceed with the refund of the money. However, by then I had realised that Corbandirect and Bedsdirect were sister companies and searched on line finding this and other threads. So I send them an email ( a second email, the first was never replied) stating the facts and also I was aware of this company reputation by the terrible reviews and how fraudulent they were operating. I stated I would file a complain if they did not refund me the money. I did not hear anything for a few days and yesterday I received an email with no explanations whatsoever but stating the money had left their account on Friday and should check with my bank for a pending refund. Today, I received the money in my account. Of course they only refund me the money after the last email I sent them, previously they were lying.
Be very careful with this company, this is their operating system and they expect you to give up after such a hassles so they do not have to refund your money.

  • £119

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Marianchester's Comment

Written on: 23/09/2014

Sorry, I meant Direct Bedroom, not Beds Direct!!!

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