Calia Italia - www.caliaitalia.com

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★★★☆☆
2.5
43.0% of users recommend this
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Latest Reviews

“Poor quality and very bad customer sevice”

★☆☆☆☆

written by Diisgusted on 27/06/2017

Wouldn't give Calia any stars really, had to give them 1 star to get this review on, £3200 for the worst settees I've ever had, complained and they sent Homecare out to do a report, take pictures of faults, and to open setee from bottom and fill with more stuffing and sponge seats which looked very cheap. Homecare said they were only doing a report, Calia said home care were coming out again to fill seats in 2 weeks time, then changed their mind and cancelled Homecare, then said they were not prepared to do anything more for us. Don't buy from this company, poor quality goods, creased leather, different shades of leather that really stand out, corners of leather that look like they've not had enough stuffing in. I'm left with inferior settees that I don't know what to do with, everyone who has seen these settees in my house cannot believe they cost £3200, they look cheap and nasty.

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Was this review helpful? 5 1

“Not happy with product”

★☆☆☆☆

written by Shay56 on 05/08/2016

I paid a lot if money for corner unit and chair arm and set have collapsed after only15 months .i am thinking of selling it or dumping it that is £3500.00 wasted.march

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“Fantastic couch if you can find it second hand”

★★★★★

written by Martin307 on 18/07/2014

Let me just say up front, I got my couch second hand at a local thrift store, so my review is from it already being second hand and having no idea where it has been and who the previous owner is. Oh yea...I'm from the other side of the pond. Someone must have ordered this and had it shipped over to the U.S. I got my couch dirt cheap because it had some light cat scratches on it. This is the softest leather I have ever felt in a couch. The frame is extremely solid andthe couch is heavy and buit like a tank. Solid wood legs, nice thickly padded built in seat cushions and back. You literally sink into this thing. I would never have considered or been able to afford this had I not found it used, so I'm not going to remark on the brand new cost of these, as that doesn't apply to me. All I know is the construction is fantastic in every way. I must have one of the couches that was made before they moved over to china. As mine had animal scratches on it, they ate obviously not totally impervious to that, but what leather couch is. Bottom line, if you could get your hands on one of theolder couches, I would totally go for it. Seems like the new couches have quality control issues, based on other reviews, and I would probably steer clear of them. Sorry, but I wasn't able to figure out which model I have. Mine is black brown, three seater, with dark wood stained legs. Kind of a lower profile contemporary look. Definatel over stuffed back.

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“brilliant”

★★★★★

written by SADIEANDROXIE on 25/05/2014

we purchased our calia suite 12 years ago and I have not seen anything better or more comfy and the leather has improved with age. It just looks as new as the day it was delivered. It is still modern after all this time. I would recommend this, although at the time it seemed a lot of money it has been so worth what we paid.

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“i have not been able to use mine for over a year”

★☆☆☆☆

written by offcorsa on 15/02/2013

don't waist your money. the wheels on my sofas has been broken for over an year now. scs, guardsman,caliaitalia stay away. I did not and got bitten. will see what the ombudsman can do.

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“Leathersofaworld nightmare DONT BUY!!!”

★☆☆☆☆

written by on 05/04/2012

If you look at most of the reveiws of leathersofaworld you can see that they have written them. I purchased a sofa set from leathersofaworld last year, they make it easy to buy as you can buy on-line and the price is cheap. Unfortunately you get what you pay for, the sofas are very low standard and even though they claim they are "BONDED leather" I could not tell the diferance between BONDED leather and cheap PVC. As it was only for the spare room and they look quite modern I kept it. BIG mistake! after only a few months it started to split and crack, its looks so bad I have to put a blanket over it. I called leathersofaworld who informed me that they would get in touch with their suplier and then get back in touch with me, they didnt. When I called again they said the person handling my complaint had left and then took all the details again. Again nothing, when I called they said we are still waiting to hear from their suplier and will call me as soon as they know more. They never called. If I call they ask who I spoke to before to which I am told he isnt in today call back next week. They just fob you off with one lie after another. Dont make the same mistake I did, dont give them your money.

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“We bought in 2000 a 2 & 3 seat couch, they have been...”

★★★★★

written by christopherbell on 26/09/2010

We bought in 2000 a 2 & 3 seat couch, they have been moved to three different homes and have had two dogs on them the last four years. I love these I was thinking about replacing them but it seems that they might of changed how they make their products as I see lots of bad reviews. I guess you csn say it took me 10 years to write this review but I will say If I can find this brand with the quality I found before I'd buy them right away I think we pais around 3k each.

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“I bought a 2 seater and 2.5 seater brown leather...”

★★★★★

written by on 10/01/2010

I bought a 2 seater and 2.5 seater brown leather lounge 4 years aga and am very happy with the quality, comfort and look of them. They have been well used and show no deterioration. I look after them with leather cleaning and conditioning produscts and expect to get more years good use from them. Perhaps, like cars, you can get a 'lemon', but my experience has been very positive.

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“We purchased a calia leather couch (2 seater and 3...”

★★★★★

written by on 03/10/2009

We purchased a calia leather couch (2 seater and 3 seater) "catherine" style in 2001, and keep thinking when should clean or condition it, but have done nothing to it - apart from cleaning up what the kids have split on it. We still think it looks good and went shopping today for another couch but were disappointed that Nick Scali now import everything from China. Disappointing to hear the other reviews but our experience was very different.

Tip - put your hand down the back of the seat to see if the couch manufacturer cuts costs and uses material where they don't think you'll not the leather.

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“Purchased calia sofa and loveseat in 2003. The color...”

★☆☆☆☆

written by fleuey on 11/06/2009

Purchased calia sofa and loveseat in 2003. The color was beautiful.

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“Around 4 years ago, we purchased a Calia Italia sofa...”

★★★★★

written by nmilton on 25/04/2009

Around 4 years ago, we purchased a Calia Italia sofa and 2 arm chairs with black, natural tanned, non-coated leather which we believed would retain it's natural appearance, touch and texture better than coated leathers. We follow the same strategy with our shoes, selecting natural leathers to ensure perfect breathability, and concluded the same philosophy was best with the furniture.

It took a long time to find a manufacturer who offered quality natural uncoated leather rather than the normal coated leathers offered by ther majority of manufacturers. We thought that natural leather would allow the leather to stretch and break in a natural way without the manmade coatings splitting, and allow the furniture to be sat upon without the manmade polyurethane coatings rubbing off as happened to our previous sofa.

We have since moved houses and the furniture was put into store for four months, with the sofa standing on its end in the storage crate. The sofa is incredibly heavy and was dropped by the removal company when delivered to our new home.

We are very happy with our investment. The leather has retained all of it's original appearance, the break lines are natural, the surface texture as new, the cushions stretched an natural. The sofa is totally unscaved from it's harsh life. As things stand, it is unlikely that we shall need to change our sofa and chairs for at least another 5 years, and hopefully not in our lifetime. The foams are confortable, and as new. The straps are showing no signs of collapsing.

A great product.

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“We purchased our sofa 2 x 2 seater and 1 x single...”

★☆☆☆☆

written by on 14/02/2009

We purchased our sofa 2 x 2 seater and 1 x single seater from Calia Italia and they were delivered 2005. After the 12 month warranty expired we noticed that the foams were beginning to collapse and it was difficult to raise ones self from the seats. The foams were repaired under insurance but too late the whole business is now with the financial ombudsman but the out come is possibly not good for us. Today we went to the furniture outlet from whom we purchased the suite only to be told that they had discontinued the product range from Calia Italia and were sourcing from a Spanish supplier something very similar
we would not recommend to purchase from this manufacturer.

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“We have purchased a calia-italia sofa through designer...”

☆☆☆☆☆

written by RRMU on 21/03/2007

We have purchased a calia-italia sofa through designer sofa at the ideal home exhibition. The very same day after it was delivered we called designer sofa to inform that the recliner was faulty and it had damaged our floor. We are very unhappy with the very poor service as we are still awaiting response from them. I would not recommend anyone to buy a sofa from designer sofa and I would definitely not recommend a calia-italia sofa as their quality control service is very poor as otherwise we would not have been sent a brand new sofa that was faulty.

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Janikfe's Response to RRMU's Review

Written on: 20/08/2010

I found this review very helpful because...I have made a very similar experience. Designer Sofas are an unprofessional company who do not follow any due diligence when advising customers, nor do they provide any customer service when problems arise. I have also been ignored when raising issues and they are even unable to show empathy or apologise. Save yourself the hassle. Should you want to buy from them anyway, get everything - and I mean EVERYTHING - written down in detail and signed by two of their sales people. Read their purchase agreement carefully before you sign, as you will probably find you won't want to do business with them anymore.

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“After only 2 years, the leather on the Eleanor sofa...”

★☆☆☆☆

written by shelleymarsh on 21/11/2006

After only 2 years, the leather on the Eleanor sofa and chair that I bought from Calia Italia cracked and peeled, although we carefully followed the manufacturer's care instructions. The leather turned out to be bicast, not genuine leather. The manufacturer insisted that we used a harsh solvent to make it crack. We're left with expensive furniture, of poor and disappointing quality that the manufacturer will not recognize.

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342386_Dfenney's Response to 267787_shelleymarsh's Review

Written on: 02/02/2008

I found this review helpful because it was informative.we have just placed an order with designer living for a calia italia sofa and am now considering whether i should cancel my order after reading the two reviews on calia italia products.<br/><br/>would like to know since these reviews were posted whether the issues have been resolved.

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Asked by Fraseralan on 18th August 2017 Report this content
I image an electric recliner armchair from Calia and it has started making a constant noise (like an alarm); the only way I can get it to stop is to press and hold the button in for adjusting the chair to the fully upright position. What can I do to stop this noise?

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