Written on: 06/07/2012
We weren't even looking for a sofa that day - although we knew we needed one. We saw the store and decided to pop in for ideas. we wandered in and after a few minutes were offered assistance. We had a quick chat outlining our needs and were quickly pointed to a few options. We looked around the store and saw several options that looked promising - and each time we needed to ask a question, Cairan seemed to appear !
Bottom line - we found the perfect sofa combination and were quickly signing up.
What was good?
Fantastic service from Cairan. After the first contact, he was never far away, but neither was he too close.
Loved the ipads to show options, colours, costs and to streamline paperwork.
Delivery within 3 days - brilliant!
What was not so good - seemed to take a long time to process paperwork - but I suspect that was part of the required paperwork, which would have been much worse without the ipads
Delivery information tracking pretty good. Arrive 10 minutes outside delivery slot - which was a shame but not the end of he world
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