Buy-Sofas-Online Reviews - www.buy-sofas-online.co.uk

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★★★★☆
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Latest Reviews

★☆☆☆☆

“have been riped off by buy sofas online”

Written on: 02/05/2015 by BrayanNoonan (1 review written)

i ordered a celtic sofa bed november 2014, when eventually deliverd 3 weeks later it did not fit the door so refund was promissed witch i still dont have. stay away from this company… Read Full Review

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★☆☆☆☆

“County Court Judgement”

Written on: 17/03/2015 by Martinstraz (1 review written)

I have obtained a court Judgement against Buy Sofas Online for failure to pay refund on sofas that were returned on 24 Dec. The director Adam Greenfell is a liar and cheat. He made repeated promises and excuses that were total lies. Am pursuing refund thru credit card company… Read Full Review

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★☆☆☆☆

“Company shut down”

Written on: 14/03/2015 by shellrowley (1 review written)

I was waiting weeks for my sofa to be delivered as they kept changing the delivery day. Then the day before last delivery date was arranged I received an email saying the company has closed down. I am waiting on PayPal to go through the claim, refund policy which could take few weeks. Reason for this review is that the site is still online so hope no one else loses out… Read Full Review

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Droberts82's Response to shellrowley's Review

Written on: 20/04/2015

This is terrible, I can't believe they can still show their website when they've shut down. I'm in the same situation with them trying to get my money back from Paypal. They're now trading again as sofasavings.co.uk which makes me even more mad that they can just start up again under different name.

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★☆☆☆☆

“Buy sofas online”

Written on: 05/03/2015

Do not touch this company have been waiting 6 weeks for sofa which should have been delivered within 10 -15 working days paid them £900 had email today the only one I have received from them to say they have ceased trading do not part with any money am now having to go through my bank to get refund which I have been told could take weeks to sort out with endless forms to fill out hope this is of help website is still up and running don't be misled… Read Full Review

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★☆☆☆☆

“The Company has Stopped Trading”

Written on: 03/03/2015 by nick117 (1 review written)

I have received an e-mail today informing me that the company has ceased trading. They have my money £488 and I am left with nothing to sit on. I paid by VISA debit card. What do I do now it took me 6 months to save this money. ABSOLUTLEY GUTTED… Read Full Review

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Emerald786's Response to nick117's Review

Written on: 03/03/2015

I received the same email today. When I tried contacting them on the numbers they've provided. The number does not work. I'm very concerned about this. I've paid over a grand for a set of sofas I've been waiting over a month for when they said they would have it delivered to me within two weeks of ordering. Have we just been ripped off completely?

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Nick117's reply to Emerald786's Comment

Written on: 03/03/2015

Hopefully not, I paid by VISA debit card I am hoping I will be covered.

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★☆☆☆☆

“Do not go near this company”

Written on: 03/03/2015 by Catherineobrien (1 review written)

Stay away from this company! They have no morals! I am currently pursuing my case through trading standards!! The sofa I bought my daughter is full of holes, this was the most money I have ever spent in my life having been made redundant from my job, thought I would "treat" her. Apparently our sofa has been subject to accidental damage! We sat on it !!! This was my first ever substantial Internet purchase, this company has put me off Internet shopping for life. NEVER EVER AGAIN!!!!!… Read Full Review

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Shardz88's Response to Catherineobrien's Review

Written on: 25/03/2015

Have you had any luck with trading standards. I have the same issue with my sofas. spoke to company house and found out the company has gone into liquidation as from today. They said i must call the creditors to see if they can sort something out for me apart from that there is nothing trading standards can do for me as the company has dissolved.

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★☆☆☆☆

“Stay Well Away From This Company!!!”

Written on: 26/02/2015 by Owenae431 (1 review written)

Ordered The 'Caroline leather recliner' set 2 piece and 3 piece around September 2013. However at time of purchase they did not have the 3 seater in stock but agreed to deliver the 2 seater within 2 weeks in which they did. My 3 seater arrived around December 2013 and was very happy with my purchase. However, September 2014 my 3 seater sofa started to tear due to manufacture fault and I called company straight away in which the lady I spoke to was very helpful and seemed interested in trying… Read Full Review

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Gillian_Grant's Comment

Written on: 28/02/2015

I am having the exact same trouble and with the same sofas!! My 3 and 2 seater both tore in a few months. I have been fighting for months now. First I was told I was getting replacements and now told I would have a refund. I have waited more than a month and still no communication. The director is never in and doesn't answer my emails or calls.

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Shardz88's Comment

Written on: 28/02/2015

I completely understand your fustration. I didon't even require a refund and the dodging the bullet. Now I feel I want a refund because of the unprofessionalism of the company. My advice to you is to log the case with trading standards. The lady on the phone was very helpful advised me to write a letter recored delivery and give them a reasonable time frame to reply to my request. Also try seek alternative contact numbers etc. If no joy then get back in touch with trading standards and escalate the case.

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Cathyobrien1's Comment

Written on: 03/03/2015

I could have written this review myself, exactly the same has happened to me. We have nearly £1,000's worth of ripped sofa due to manufacture fault. Do not go near this company. I also am pursing through trading standards to attempt to have our site repaired, but once they have your money they old not care less.

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Shardz88's Comment

Written on: 24/03/2015

Apparently the company has now closed down. This is disgusting service. I jus lt want my money back so I can buy a more reliable sofa set else where

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Taitai's Comment

Written on: 28/05/2015

Exactly the same as me, I had the Verona sofas, the so-called was falling off and coming up all over the within less than 6mths , contacted them, sent out a 3rd party (Servico), who told me its because of body lotions ( I rarely use them), I just laughed in the blokes face and told him not to be so stupid. He then told me the front of the cushions and seats weren't leather and their own customer services had told me the back and sides weren't leather, don't know if any of it is but description was leather. After not getting back to me after Servico, I contacted them again, they told me it had been resolved and I agreed with the problem!!!! I wanted to take them to court for Trade Description, guess I've got no chance now. Also in less than a year the springs in the seats are all coming up making the seat lumpy and uncomfortable.

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★☆☆☆☆

“stay away from buy sofas online!!!!!”

Written on: 23/02/2015 by JulianRossiItalian (1 review written)

worst service ever!!! Never recieved my sofa and had a million excuses for why my delivery never came … Read Full Review

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★☆☆☆☆

“Don't Buy any Sofas from Sofa on Line”

Written on: 27/01/2015 by StellaUrquhart357 (1 review written)

They are a company nobody should ever touch, the evening before the delivery I was called and informed that the Sienna suite I had ordered was damaged and that it would take 10 to 12 weeks for it to arrive in stock. They then tried to Palm me off with a cheaper pair of sofas, I did finally choose an alternative which was delivered. On arrival the driver and helper unloaded the sofas on the drive and after removing the packing in full view of the neighbourhood then put the pieces together and… Read Full Review

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Spanner2905's Comment

Written on: 23/02/2015

Have you got a telephone number for them??? I'm due a sofa today...... Hasn't turned up??

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Rachey1212's Comment

Written on: 24/02/2015

Hi have you managed to get a contact for them? I'm also awaiting sofa but their phones seen to of been cut off

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★☆☆☆☆

“Do not buy anything from this company.”

Written on: 24/01/2015 by jim54321 (1 review written)

I bought the 3+2+1 Sienna brown leather suite. I Was told to go look in my local SCS shop and see the same suite. Sure enough it was there ( in black ) Large, luxurious and very comfy. Bought it online in November as promised delivery before Christmas on the 20th Dec. Suite eventually arrived on 18th Jan 15. I admit that delivery guys were very good and built the suite in my living room. Thought it looked a bit smaller and different to the SCS one, but delivery guys had already gone by this… Read Full Review

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Michaelchatterton's Response to jim54321's Review

Written on: 28/01/2015

This sounds exactly like the my experience I would not trust or buy anything from them.

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★☆☆☆☆

“Hampshire leather sofa”

Written on: 24/01/2015 by 82Jordan (1 review written)

purchased leather sofas from this company,they ripped within 4 months ,got in ,touch with them and all I seem to get is the run around,very disappointed with the quality of service I received and would sincerely suggest that people invest their hard earned money on furniture from elsewhere… Read Full Review

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★★★★★

“colorado leather sofa”

Written on: 23/01/2015 by tillysmam (1 review written)

Having checked quite a few sites online I came across this one. I phoned customer Service to check item was in stock they said yes and it could be delivered in five days. The company kept me informed by phone from the time i placed the order to the day of delivery. The delivery men were extremely helpful and efficient. I am very happy with the professional and pleasant attitude of everyone I dealt with… Read Full Review

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Spanner2905's Response to tillysmam's Review

Written on: 23/02/2015

Have you got a telephone number for them as the one on their website and confirmation to email isn't working and I'm slightly worried as to where my sofa is?

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★★★★★

“Fantastic Service ”

Written on: 19/01/2015 by Josieshel53 (1 review written)

I would like to thank Buy-Sofas-Online for the amazing service I have received. I called their depot after spotting a three seater & two sweater sofas which were perfect for my new living room. I asked if they were still available & if they could be delivered on that Thursday 2 days away . they checked and called me back to say they didn't have any left but they would try another depot. Thursday arrived and my sofas arrived. I was so surprised and needless to day very happy. I couldn't thank… Read Full Review

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★☆☆☆☆

“total liars”

Written on: 28/12/2014 by CharityMcCabe1975 (1 review written)

Ordered and payed with PayPal £698 on 8 Nov 2014 after noumourous phone calls and lies and excuses even of the director was still left without anything to sit on over Xmas period would not touch with a barge pole thanks to PayPal who sorted out refund brilliantly… Read Full Review

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★★★★★

“Sofa Experience”

Written on: 12/12/2014 by pfHerndon337 (1 review written)

The staff member concerned was extremely helpful and this gave us confidence in your firm. We wish to thank you for sending us the sofas we required to Spain . The quality is very good and the service brilliant… Read Full Review

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★☆☆☆☆

“Awful service!!!!!”

Written on: 10/11/2014 by uwMcFadden481 (1 review written)

I must admit the sofa I ordered (ethan suite 3 corner one) the quality is amazing and I cant fault it! the service on the other hand is absoloutley awful. I placed my order at the beginning of september and was promised that it would take 10 - 15 working days for it to arrive. by this time I was promised a delivery date, when this day came I had a call from the company saying it would be a week late. It was delivered a week later but instead of sending me a 3 corner 1 they sent me a 2 corner 1… Read Full Review

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★★★★★

“love my broklyn style leather set of recliners!”

Written on: 03/11/2014 by zaria (1 review written)

Couldnt be more happy with my sofas! The lady i spoke with was really helpfull and friendly, the delivery and installing of sofas were done promptly! Sofas are beautiful there spacious and look really classy in my sittingroom the recliners actuakly go all the way back like im laying in bed! My kids and hubby love them and so do i especially for the price i payed im really impressed!… Read Full Review

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★☆☆☆☆

“shocking service”

Written on: 30/10/2014 by t2014 (1 review written)

Where do i start!! I was emailed 2days after ordering (wednesday) and told my sofa would be delivered on the monday, i took the day off and waited for nobody to show up, i contacted them and they told me they hadnt sent the email so i forwarded it to them and they apologised and said my sofa would be with me on wednesday. So i took another day off (unpaid) for them to ring me at 3pm to say it would actually be coming thursday but the chair had a fault so i would have to wait again. i took… Read Full Review

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★★★★★

“Excellent service and quality”

Written on: 20/10/2014 by JamesKidd (1 review written)

I rarely if ever would leave a review on anything.However, the value, service and quality I was shown was second to none. The delivery guys went above and beyond...cannot fault it. Tremendous value for money… Read Full Review

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★★★★★

“brilliant sofas excellent customer service ”

Written on: 29/09/2014 by mobin1980 (1 review written)

We bought leather sofas from buy sofa online and was shocked in the way we was dealt with they were so helpful to us they even went far as keeping the sofas in the ware house for over a month and was so helpful in our circumstances we would recommend them to our friends and family they have excellent customer service and the sofas were really good quality and very comfortable… Read Full Review

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