customer service shocking will not be recommend to anyone

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Bedstar - www.bedstar.co.uk
★★★☆☆
3.3
58.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Bedstar - www.bedstar.co.uk

“customer service shocking will not be recommend to anyone”

★☆☆☆☆

written by on 29/03/2017

orderd bed 5 weeks ago did not tell us it was out of stock .had a day off work awaiting for the bed no bed never phoned or email that the bed was out of stock after endless phone calls and emails bed arrived 5 weeks they had our money customer service staff need to retain on how to speak to there customers they were rude ,they never said sorry once will not use again.they did say I could have another bed but I needed to pay more

  • single bed

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Carolincha's Comment

Written on: 11/10/2017

Yes. If a bed is not suitable they will charge you to take it away - and a hefty price too - scary - my experience with staff was similar - rude and unhelpful. Only deal with taking money - do not care about customer satisfaction.

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