Bed Store Reviews - www.bedstore.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“worst company”

Written on: 04/07/2016 by Perry50 (1 review written)

Avoid at all cost. Dreadful product and dreadful service. My daughter ordered a bed which arrived very damaged. To arrange a replacement and collection is proving very time consuming. After countless calls the new bed has been dispatched to the wrong place. How difficult can it be for a bed company to deliver a bed to the right place and in good condition. Clearly for Bedstore very difficult ! To make matters worse hers was removed the day the damaged one was delivered as we did not know… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 07/06/2016 by Cathyv1 (1 review written)

I ordered a mattress from this company on the Wednesday and selected Saturday delivery because I work and weekends are the only time I'm off. By 1.30 pm on the Saturday I had heard nothing. No confirmation email or delivery confirmation. I will add at this point they took payment from my bank straight away. Rang this company to double check that they were going to deliver. The guy on the other end of the phone was abrupt and told me they had. Tried to deliver at 9 am that morning. NO THEY… Read Full Review

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★☆☆☆☆

“Avoid this group”

Written on: 12/04/2016 by Bauerjj277 (1 review written)

Sales and delivery do not liaise. Alerted by email to delivery coming on the day I chose and it did not arrive. I took the day off work for this. Next day received email to arrange delivery but they had no knowledge of the prearranged date. If it turns up tomorrow as now arranged, I will be amazed. Wish I had gone to Dreams or JL and will never use them again. Don't be persuaded by other reviews which have clearly been cleansed… Read Full Review

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★☆☆☆☆

“Bed order”

Written on: 07/04/2016 by Vaughnf112 (1 review written)

We ordered a bed, with a guaranteed next day delivery, We now have it ten days later. We were told they could not deliver it on the day requested, because only three boxes had been received, instead of four. When they finally delivered there were still only three boxes, and the delivery driver explained they were 'a bit behind'. He couldn't take it up to the bedroom because he was on his own. I would never order from this company again, or accept that their sales prices quoted are genuine. I… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 04/04/2016 by MrJinks2016 (1 review written)

Ordered a new bed for my disabled sons new house - got a text at 10am on day of delivery saying they weren't coming & no alternative date. My son had to sleep in a local hotel for his first night in his new home. Takes ages (ie 30 mins) to get through, they break promises in not phoning back & one employee put phone down on me. In the end we sourced product from a local shop who delivered in one hour. Dealing with Bedstore has been my worst online retail experience in years - they truly are… Read Full Review

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★☆☆☆☆

“Poor, Poor, Poor”

Written on: 01/04/2016 by Baillied (1 review written)

I ordered a bed and mattress from the website before 12 noon on Thursday as I was in a rush and wanted next day delivery. I received confirmation of the products and the delivery choice. The following day it got to mid afternoon and no bed. I rang customer services (good luck here) and after 25 minutes listening to music on hold and recorded announcement finally got through to someone who told me that because I lived in Scotland that the bed would not be delivered next day and would go via a… Read Full Review

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★★☆☆☆

“Don't believe the delivery”

Written on: 19/03/2016 by Moodywn6 (1 review written)

I ordered a cabin bed from a competitor but didn't deliver after promising three dates. I cancelled the order and got the same Bed from bed stores. I didn't realise it seems to be the same company behind both stores (world stores) again i chose delivery on the 12th March but it didn't arrive. I then got a call saying it would be ready for delivery from Thursday 17th March so I asked for Saturday 19th March. The lady confirmed it would be delivered today (19th March) surprise! No delivery!! I… Read Full Review

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★★★★☆

“Speak as you find..........”

Written on: 16/03/2016

I was very worried after seeing all of the negative reviews for Bedstore.co.uk on here but I have to be fair and say that they have delivered I promised. I ordered a bed and mattress combo late on Monday evening and chose a delivery date of Wednesday. Because of all of the negative reviews I rang their customer service (you do have to wait around 10-15 minutes to get an answer) to ensure the order would be delivered. I was reassured everything was in order. Lo and behold, I got an email and… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 09/03/2016 by Nashha39 (1 review written)

I ordered two items and selected a delivery day. Waited in all day, no delivery. When phoned it was impossible to get an answer and on more than one occasion I was cut off after 10 minutes on hold. Eventually completed an online contact form and have been dealing with the same person for nearly a week. Have been given the same message daily, blaming the delivery company for the problems. Have now requested a refund for the second time but as yet have had no response. I feel their Customer… Read Full Review

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★★★★☆

“Better than expected”

Written on: 23/02/2016 by ErikTaylor (1 review written)

I almost cancelled my order after reading the recent reviews on here, glad I didn't though. Product got delivered to my door 2 days after I ordered, nice chap, even helped me carry all the boxes up to the flat. High quality stuff, missing a couple of small parts which is frustrating, but had spares from our old bed and I've emailed for replacements anyway. Don't be put off, quick delivery and pretty fair prices for what you get… Read Full Review

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★☆☆☆☆

“I ordered a bed frame, headboard and mattress on 24...”

Written on: 29/01/2016

I ordered a bed frame, headboard and mattress on 24 hour delivery nearly six weeks ago and spent over a thousand pounds. After numerous email and phone calls, the frame and mattress finally turned up 2 weeks late. I'm still waiting for the mattress. If I call to pretend to be a new purchaser of the very same mattress, they give me a delivery date in 4 days time??? I can't even get through to customer support to get a refund. I've had the phone put down on me twice and am now in contact with… Read Full Review

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★★★★★

“Never Been Happier”

Written on: 08/01/2016 by Cookedk134 (1 review written)

I ordered a bedroom furniture set from Bedstore on Christday day, it said 3-4 weeks wait which was fine, I then looked at all the reviews for this company and started to regret my decision, almost cancelling it. I am so glad i never did though, the customer service was amazing, would reply to emails and FB messages almost instantly and i recieved my goods today which was a great surprised. The goods themselves were very high quality, Delivery drives were very helpful and curtious. I would… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 28/12/2015 by abford (1 review written)

• 27th November 2015 I placed my order for a divan base, mattress plus headboard and paid in full by credit card. These items were offered as a package on their website. I requested 9th December 2015 as the delivery date. Order confirmation arrived by email the same day. • 8th December 2015 I found and interrogated their ‘Track your Order’ facility and discovered the headboard, although already paid for, had not been included with my order. • 9th December 2015 their delivery men… Read Full Review

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★★☆☆☆

“I wish I had read these reviews first...”

Written on: 04/12/2015 by Evelyn498 (1 review written)

I just received a call from the delivery company to schedule the delivery that I was expecting TODAY! That's a day off work wasted. And what makes it worse is that the product I've been told is to be delivered, is the wrong mattress! I've now spent well over half an hour waiting to speak to someone and even when I called back and selected the "order" option in the telephone menu they could only put me through to the enquiry option as they only opened at 9 o'clock!!! Why I was being told my… Read Full Review

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★★★★★

“Friendly service, excellent product, delivered on time”

Written on: 27/11/2015 by Rebecca36528 (2 reviews written)

Ordered new mattress over the phone. The customer service was brilliant. Moving into a new flat and got my postcode wrong, he was very helpful and managed to find it for me. Wanted it delivered on move day after 10am. I got a text two days before to confirm delivery date. On delivery day I got a phone call at 9.55am. They were 15mims away. Which was good because so was I. I arrived 2 mins after they did and the chaps carried it into the room I wanted it in. Very well packaged and protected… Read Full Review

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★★☆☆☆

“Bad with a little bit of Good”

Written on: 17/11/2015 by Blazen62 (1 review written)

I ordered a mattress and bed frame from bed store over the phone which was all fine and was told that because I ordered before midday then i quailified for free next day delivery so i thought great I have that day off work so that should work really well. That evening i recieved a text saying that they are now unable to deliver the bed frame as planned so please dont wait in for it. A few minutes later i got a text saying that the mattress is on the way and will arrive on time, so i thought… Read Full Review

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★☆☆☆☆

“the worst service ”

Written on: 14/11/2015 by MayraRodriguez (1 review written)

the promised 3 hour delivery window .. guess that went out of the window as I was not notified having a full time job means I can't afford to hang around at home the whole day and wait for a delivery don't offer a service you can't provide simple as that the first and the last time I order something of this site and you can do yourself a favour and stay away there are better shops with a def. much better service well it's really not hard to be better than this ... poor service… Read Full Review

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★☆☆☆☆

“Appalling service!”

Written on: 22/10/2015

I experienced a catalogue of errors when I ordered a bed and headboard from bed store. The added drawer to the bed was broken, the second drawer inaccessible in its location and no handles provided on the drawers. Furthermore the headboard did not arrive on the allocated date. This could all be dealt with if it weren't for the fact that it is impossible to speak on the phone to an advisor as the lines are constantly engaged giving the misleading impression that someone will answer shortly. They… Read Full Review

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★☆☆☆☆

“Offer next day delivery. Text the next day that it's...”

Written on: 22/10/2015 by Nayeli39 (1 review written)

Offer next day delivery. Text the next day that it's no longer possible. No customer service. Phone just rings forever. Don't go near them… Read Full Review

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★★★★★

“Somerset Divan Bed”

Written on: 19/10/2015 by milodad (1 review written)

Had to write to congratulate you on the quality of service I received from your company. Bed delivered on time by two very efficient and polite men. Well done… Read Full Review

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