Bed Store Reviews - www.bedstore.co.uk

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★★★☆☆
2.9 / 5
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Latest Reviews

★☆☆☆☆

“I ordered a bed frame, headboard and mattress on 24...”

Written on: 29/01/2016

I ordered a bed frame, headboard and mattress on 24 hour delivery nearly six weeks ago and spent over a thousand pounds. After numerous email and phone calls, the frame and mattress finally turned up 2 weeks late. I'm still waiting for the mattress. If I call to pretend to be a new purchaser of the very same mattress, they give me a delivery date in 4 days time??? I can't even get through to customer support to get a refund. I've had the phone put down on me twice and am now in contact with… Read Full Review

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★★★★★

“Never Been Happier”

Written on: 08/01/2016 by Cookedk134 (1 review written)

I ordered a bedroom furniture set from Bedstore on Christday day, it said 3-4 weeks wait which was fine, I then looked at all the reviews for this company and started to regret my decision, almost cancelling it. I am so glad i never did though, the customer service was amazing, would reply to emails and FB messages almost instantly and i recieved my goods today which was a great surprised. The goods themselves were very high quality, Delivery drives were very helpful and curtious. I would… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 28/12/2015 by abford (1 review written)

• 27th November 2015 I placed my order for a divan base, mattress plus headboard and paid in full by credit card. These items were offered as a package on their website. I requested 9th December 2015 as the delivery date. Order confirmation arrived by email the same day. • 8th December 2015 I found and interrogated their ‘Track your Order’ facility and discovered the headboard, although already paid for, had not been included with my order. • 9th December 2015 their delivery men… Read Full Review

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★★☆☆☆

“I wish I had read these reviews first...”

Written on: 04/12/2015 by Evelyn498 (1 review written)

I just received a call from the delivery company to schedule the delivery that I was expecting TODAY! That's a day off work wasted. And what makes it worse is that the product I've been told is to be delivered, is the wrong mattress! I've now spent well over half an hour waiting to speak to someone and even when I called back and selected the "order" option in the telephone menu they could only put me through to the enquiry option as they only opened at 9 o'clock!!! Why I was being told my… Read Full Review

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★★★★★

“Friendly service, excellent product, delivered on time”

Written on: 27/11/2015 by Rebecca36528 (2 reviews written)

Ordered new mattress over the phone. The customer service was brilliant. Moving into a new flat and got my postcode wrong, he was very helpful and managed to find it for me. Wanted it delivered on move day after 10am. I got a text two days before to confirm delivery date. On delivery day I got a phone call at 9.55am. They were 15mims away. Which was good because so was I. I arrived 2 mins after they did and the chaps carried it into the room I wanted it in. Very well packaged and protected… Read Full Review

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★★☆☆☆

“Bad with a little bit of Good”

Written on: 17/11/2015 by Blazen62 (1 review written)

I ordered a mattress and bed frame from bed store over the phone which was all fine and was told that because I ordered before midday then i quailified for free next day delivery so i thought great I have that day off work so that should work really well. That evening i recieved a text saying that they are now unable to deliver the bed frame as planned so please dont wait in for it. A few minutes later i got a text saying that the mattress is on the way and will arrive on time, so i thought… Read Full Review

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★☆☆☆☆

“the worst service ”

Written on: 14/11/2015 by MayraRodriguez (1 review written)

the promised 3 hour delivery window .. guess that went out of the window as I was not notified having a full time job means I can't afford to hang around at home the whole day and wait for a delivery don't offer a service you can't provide simple as that the first and the last time I order something of this site and you can do yourself a favour and stay away there are better shops with a def. much better service well it's really not hard to be better than this ... poor service… Read Full Review

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★☆☆☆☆

“Appalling service!”

Written on: 22/10/2015

I experienced a catalogue of errors when I ordered a bed and headboard from bed store. The added drawer to the bed was broken, the second drawer inaccessible in its location and no handles provided on the drawers. Furthermore the headboard did not arrive on the allocated date. This could all be dealt with if it weren't for the fact that it is impossible to speak on the phone to an advisor as the lines are constantly engaged giving the misleading impression that someone will answer shortly. They… Read Full Review

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★☆☆☆☆

“Offer next day delivery. Text the next day that it's...”

Written on: 22/10/2015 by Nayeli39 (1 review written)

Offer next day delivery. Text the next day that it's no longer possible. No customer service. Phone just rings forever. Don't go near them… Read Full Review

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★★★★★

“Somerset Divan Bed”

Written on: 19/10/2015 by milodad (1 review written)

Had to write to congratulate you on the quality of service I received from your company. Bed delivered on time by two very efficient and polite men. Well done… Read Full Review

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★☆☆☆☆

“Customer service non-existent!! Dreadful CS!!”

Written on: 28/09/2015 by Colindavidson73 (1 review written)

Bedstore prices were good online but communication between customer and company is non-existent! They took my money quickly but nothing since. Constantly on hold on phone, no one ever answers. Avoid this company at all costs!!!!… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 21/09/2015 by AngryJB (1 review written)

I ordered a headboard from this company, they sounded good, delivery date of your choice. I received a text to say my order would be delivered at a certain time. I took a day off work for this delivery, it never arrived, no call or text to say why it was not delivered. I tried to call the company but each time I could not get a reply, I was on hold for over half an hour I had to give up, no response from my email. If you call and choose the option to place an order they answer straight away… Read Full Review

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★☆☆☆☆

“Absolutely rubbish service”

Written on: 18/07/2015 by Stack73 (1 review written)

Sent wrong checklist & instructions but not stated on them items missing promised to be delivered still waiting… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE”

Written on: 03/07/2015 by Hhuyt (1 review written)

Customer service representatives were very rude. They were inflexible with delivery dates and refused to deliver to my door but instead wished to leave in a public area and expect me to carry it to my home. I have problems with my knees and wouldn't be able to do this but the showed no sympathy. Worst company I have dealt with in years!!! Stay very very clear of them!!!… Read Full Review

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★☆☆☆☆

“Read other reviews and stay well clear!!!!!!”

Written on: 10/06/2015 by Joys19 (1 review written)

Stay well clear of this company. 5 weeks and still no bed frame. Taken 2 days off work and still no delivery. Total lies and lies and lies. Won't say much more because many people have written negative reviews and not worth repeating them. My little one is in tears following the long wait and from me every other day saying 'The bed is arriving today'. I wish I had researched the company before being tempted to buy just on the basis of their glossy webpage. Oh by the way now they say we don't… Read Full Review

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★★★★★

“Redeemed themselves!”

Written on: 29/05/2015 by Square2304 (1 review written)

I feel I ought to write a positive review as I couldn't fault the service of Bedstore. I ordered a bed from one of their sister companies (bedroom world), read the negative reviews and then cancelled and reordered with Bedstore, not realising they were both part of world stores. I emailed bedroom world to cancel the order and they replied within a day confirming it had been done. After a couple of days, I emailed to point out that according to the XDP tracking info, it had not been cancelled… Read Full Review

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★☆☆☆☆

“Terrible delivery service”

Written on: 22/05/2015 by AidynSheridan472 (1 review written)

Ordered 4 beds and given a delivery date of 19th May. Didn't receive anything. On 20th May 4 bed frames and 1 mattress turned up. Left a message on the website. No response. Rang the company. Said they would be delivered on 21st. Driver rang saying he couldn't deliver until 8 o'clock at night. This didn't happen. Contacted the delivery driver with another address local to the first. Said he couldn't deliver anywhere else and would deliver today. Tried ringing the driver many times… Read Full Review

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★☆☆☆☆

“Warning - terrible service! ”

Written on: 13/04/2015 by kurtismcgonigle (1 review written)

Firstly, I've ordered my bed frame from bedstore.co.uk recently and although the communication was bad...I received the bed 2 days later and so far it's ok. I've ordered a new mattress for the new bed for moving house. This is where the trouble started. I got an email cofirmation from bedstore with stated next day delivery. The delivery day came and went with no mattress delivered and no communication from bed store, leaving me worried that I wouldn't have a mattress to sleep on in my new… Read Full Review

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★☆☆☆☆

“Nightmare Service DO NOT USE No Bed & No Refund”

Written on: 14/02/2015 by martinkingwell1965 (1 review written)

I found their website then googled their name and reviews. All the reviews were great so ordered a set of bunk beds for my grandkids. Over a week later I've realised the reviews I was reading were for a different company with a similar name (my fault) but big mistake. Still no sign of my bed, no sign of a refund, they never respond to emails, calling them is a waste of time as all they will say is that it is with the delivery firm, the delivery firm never answer the phone instead your asked to… Read Full Review

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★☆☆☆☆

“Delivery and customer care rubbish.”

Written on: 10/02/2015

Like so many others got sucked in with delivery promise on web site. Do not believe them it is rubbish. Ordered 10am Friday promised Monday, Monday came and at 3pm phoned to be told bed not been collected delivery would be Tuesday. Tuesday came no bed just another load of lies from customer service team. Still waiting of bed ! E mailed CEO at Worldstores , never bothered to answer. Avoid them, they are a shambolic outfit who once they have got your money could not give dam about the customer… Read Full Review

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