Bed Store Reviews - www.bedstore.co.uk

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Latest Reviews

★☆☆☆☆

“Amateur or fraudulent?”

Written on: 21/08/2014 by Julia3putt (1 review written)

Taken 2 days off work, waiting for double mattress. Still hasn't arrived. The tracking system told me my order number was invalid. I waited 20 minutes on hold for customer services and so tried the order number, which, quelle surprise, was answered immediately. Obviously he couldn't help. What more to say! An appallingly shoddy company has my £500 and I have no goods. Pity their website isn't more honest with delivery predictions, which appear to be plucked out of the air randomly… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 12/08/2014 by MarkDobson (1 review written)

Item never arrived after taking a day off work to accept it's arrival. Promised a call from a manager which never happened Unsurprisingly there were no managers who could talk to you. Basically a rubbish company in my opinion, with considerable complaints on the net... I advise to stay well clear and buy from a repeatable company such as Dreams… Read Full Review

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★★☆☆☆

“Casual attitude”

Written on: 06/08/2014

The website says free next day delivery or choice of delivery day. Wrong. Saturday delivery is £30 extra, and in my case even though I ordered on Thursday, my item didn't turn up on the Saturday nor was there any warning of this. Awkward, because it was a weddding anniversary present! After some chasing, it turned up on the following Tuesday. The customer service people were polite but passive and it was a while before it occurred to them that the least they could do was give me the £30 back… Read Full Review

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★☆☆☆☆

“totally incompetant service”

Written on: 22/07/2014 by GCox2 (1 review written)

delivered 1st package of 2 on schedule. 2nd package 'lost in transit' and nobody able to locate. after promises from supplier repeat delivery failed a further 4 times with no confirmation e-mail, phone call or text. Bed re-ordered and still didn't turn up as promised. Ordered exactly the same bed from a totally different supplier who delivered full package next day within the time slot specified. two couriers sent to pick up returned package (waste of time for one) - bed finally turned up… Read Full Review

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★★☆☆☆

“Fail to deliver on day as agreed”

Written on: 04/07/2014 by Stephenson31 (1 review written)

I ordered a bed and mattress with an agreed delivery date as I had to arrange for someone to be at the address. The bed arrived as agreed but the mattress was not delivered. I had to rearrange delivery and arrange for someone to be present. They will not deliver weekends and only at specific times. Not a good deal when you are working. Does not take into account customers requests… Read Full Review

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★☆☆☆☆

“BUYERS BEWARE...”

Written on: 03/07/2014 by JadenQuinn (1 review written)

Ordered a bed base on 11 June 2014, after paying told it would be delivered 25 June 2014, despite the rubbish they deliver next day. Then told it would be 1 July 2014. Staff are clearly trained to deal with annoyed customers and basically try to full you with bull shit.The bed base arrived with no 10 year guarantee as promised. Rang and a brain dead said your receipt is your guarantee, no where on the e receipt does it mention 10 year guarantee. The company could and probably will go pop in 12… Read Full Review

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★☆☆☆☆

“Never buy anything from this company”

Written on: 05/06/2014 by ibRossiItalian228 (1 review written)

We ordered a single bed online on 25/05/14, I chose the delivery date as 28/05/14, I took a day off on 28/05/14, I waited all day , there is no bed delivery at all , this is a terrible company, please never buy the bed from this company! They advertised as next day delivery , but they will never deliver the bed in time. … Read Full Review

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★☆☆☆☆

“Worst Company ever”

Written on: 05/06/2014 by comondore (1 review written)

I ordered 2 wardrobes but were not delived due to them being damaged, now they say the range is discontinued and cant fulful the order. no offer of replacement. DO NOT EVER USE THIS COMPANY!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“NEXT DAY DELIVERY? TOMORROW NEVER COME'S.”

Written on: 28/05/2014 by 162Conway (1 review written)

So let's set the scene I have dcorated my two boys bedroom with the desired colours and paper of there choice. All that is missing is a nice new Bunk bed that they have wanted for a while. I had shopped around but all delivery times were ages away,I then came accross the Bed store website. Next day delivery!! Great I thought, I can have them in ready for the weekend. I was given a delivery time which gave me chance to book a day off work and take the old down and dispose of and put up the new… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!”

Written on: 03/05/2014 by Saroar (1 review written)

This company are absolutely useless! There agents have NO standards of customer service, they could not care less about your order or your complaint. We ordered over the phone on the Monday and the agent didn't confirm my order back to me or any of my bank details. So I asked her to confirm the total price to me. It was wrong. She then realised she ordered me a single bed not a double. She finally put the order through right and the bed was to be delivered on the Wednesday. HALF OF THE BED… Read Full Review

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★☆☆☆☆

“Do not buy from these jokers”

Written on: 03/05/2014 by jamesbradshaw210 (1 review written)

Do not buy from this place. Wont call them a company because a company has professional people working for them. Bought a bed off them and received half a bed base. Over a week later the other half has still not arrived. Said they would deliver on the saturday and I checked there delivery schedule and they dont deliver on saturdays. The list goes on and on of mistakes promises and out right lies. Cant say this strongly enough. DO NOT BUY FROM THESE JOKERS!!… Read Full Review

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★☆☆☆☆

“Cannot deliver the goods in more ways than one”

Written on: 02/05/2014 by TopCat1960 (1 review written)

"Order before 12 noon and you will get next day delivery" apparently not. My wife ordered the bed before 9.00 am and double checked later by telephone in the day to be sure that it would be delivered the following day, she was told "the mattress will be delivered tomorrow." She now considered it safe to take a day off work and house sit. By 4.00 the following day it had not arrived so I rang to check, I was told that it had never been possible to deliver when they first promised and we had… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 18/04/2014 by Marleyh253 (1 review written)

Ordered, chose delivery date, received confirmation... Waited fro delivery from 8am til 4pm, contacted bedstore. First operator assured me the bed would be with me shortly, only to speak to a colleague and inform me it would be the next day. I asked for an explanation, and they hung up.... Called back, operator claimed a new phone system was to blame, asked about my delivery and was told it was a courier issue, but my bed was at my local QPD depot. Called the depot, they had no record of… Read Full Review

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★☆☆☆☆

“Worst service!”

Written on: 17/02/2014

I ordered from this website as I needed a quick delivery to one of my flats as i had tennants moving in. The beds I ordered were in stock so I placed the order for next day delivery. However only the bed frames arrived, no mattresses! I called Bed Store and waited on hold for 57 minutes! They were extremely unhelpful, said sorry but there was nothing they could do and that the mattresses 'should' turn up the next day (Friday). But what a surprise, no mattresses came on the Friday! They… Read Full Review

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★☆☆☆☆

“NOT WORTH THE STRESS!!!”

Written on: 31/01/2014 by UNHAPPY_customer_II (1 review written)

DONT ORDER OFF THIS COMPANY!! THEY OFFER EMPTY PROMISES! TERRIBLE, TERRIBLE SERVICE. DELIVERY GUYS ARE RUDE and UNCOURTEOUS. TOTALLY UNPROFESSIONAL SERVICE AND PRODUCT OFFERING - ESPECIALLY BARING IN MIND HOW PROFESSIONAL THEIR WEBSITE IS. DONT BE FOOLED! I ONLY PURCHASED FROM THIS COMPANY DUE TO NEXT DAY DELIVERY. I HAVE TAKEN THREE DAYS OFF WORK IN TOTAL THIS WEEK WAITING FOR A KINGSIZE DIVAN AND A DOUBLE DIVAN. PROMISES OF DELIVERY AND EMPTY APOLOGIES. NOT HAPPY - NEVER AGAIN. BE… Read Full Review

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★☆☆☆☆

“Disgrace never buy from here!!”

Written on: 25/01/2014 by Carbed1 (1 review written)

I paid £235 for a car bed for my 3 year old son i dismantled his for the thursday waited in alday and nothing came its now saturday n hes been sleeping in my bed with me since he hasnt got 1 now baring in mind i am due my baby any day i could do without the stress and money problems av ran everyday since god knows how much my phone bill will be av had no emails and no1 will answer the phones even the xdp delivery services dont answer theres they must be making a fortune from all ov us its a… Read Full Review

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Softie2's Response to Carbed1's Review

Written on: 31/01/2014

if you can find an address to serve court papers on this company I would appreciate it if you could print it on this columkn as so far I have not been able to find an address for them but I am contacting the credit card company as it is over 100 pounds and the do help recover costs

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★☆☆☆☆

“Truly APPALLING - Avoid at all Costs”

Written on: 24/01/2014

This company supplied a poor-quality Buckingham 1000 bed that was not the bed ordered and which cost £100 less than that ordered. There is not a chance of contacting them - they do not answer emails (they send a standard 'brush-off' email), they do not answer their 'after sales support' phone and their sales team does not want to know. It is no coincidence that you can get through on the sales phone line but not on the after-sales support line. When I spoke, in desperation, to a member of… Read Full Review

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★★☆☆☆

“no custumer service!never answer to email or phone!”

Written on: 16/01/2014 by mario_bumbi (1 review written)

i just bought a bed and a mattress!they send the bed with some delivery company!the delivery staff was very rude!i order a matress and it said on the web-site they give you2 free pillow wich they never send it!i try to contact customer service but NO CHANCE!I TRY VIA EMAIL VIA PHONE THE SAME RESULT! TAKE CARE WITH THAT PEOPELE!I NOT RECOMEND THEM… Read Full Review

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★☆☆☆☆

“Traumatised - Horrible service and quality ”

Written on: 15/01/2014 by Pedro_amda (1 review written)

I ordered a bed , it said next day delivery but it came 4 days late. I was supposed to have received a prado ottoman bed and instead I received a Berlin ottoman bed wich I wasn't aware of. After opening the boxes I found two spring loaded bed sides for the same side of the bed making its assembly impossible. After this I tried to phone the company several times, phone lines aren't 24hrs and are terribly expensive to phone I had to phone twice and spent a total of 40£ on calls , never received… Read Full Review

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★☆☆☆☆

“Avoid this company!”

Written on: 14/01/2014 by CShackell (1 review written)

Ordered a bed for next day delivery on the 29th December. After 3 failed attempts to deliver i cancelled the order. Different excuses such as it is the christmas period, one of the boxes has gone to the wrong depot, suppliers on holiday, delivery problems. This company take at least 30 minutes to answer on average each time and can never give you a definate answer when the bed can be delivered. Cancelled the order 5 days ago with promised refund. Stated it would take 48 hours to go into my… Read Full Review

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