Bed Store Reviews - www.bedstore.co.uk

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Latest Reviews

★☆☆☆☆

“Nightmare Service DO NOT USE No Bed & No Refund”

Written on: 14/02/2015 by martinkingwell1965 (1 review written)

I found their website then googled their name and reviews. All the reviews were great so ordered a set of bunk beds for my grandkids. Over a week later I've realised the reviews I was reading were for a different company with a similar name (my fault) but big mistake. Still no sign of my bed, no sign of a refund, they never respond to emails, calling them is a waste of time as all they will say is that it is with the delivery firm, the delivery firm never answer the phone instead your asked to… Read Full Review

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★☆☆☆☆

“Delivery and customer care rubbish.”

Written on: 10/02/2015

Like so many others got sucked in with delivery promise on web site. Do not believe them it is rubbish. Ordered 10am Friday promised Monday, Monday came and at 3pm phoned to be told bed not been collected delivery would be Tuesday. Tuesday came no bed just another load of lies from customer service team. Still waiting of bed ! E mailed CEO at Worldstores , never bothered to answer. Avoid them, they are a shambolic outfit who once they have got your money could not give dam about the customer… Read Full Review

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★☆☆☆☆

“WHERE IS MY BED???”

Written on: 23/01/2015 by Frank39 (1 review written)

Bought a bed from BedStore on 27th of December. First delivery date was for 6th January..never arrived. Have received 4 subsequent email and text message alerts that bed would be delivered..and I am still waiting!!! Has been impossible to talk to anyone at Bedstore or the courier! Cancelling my order! Totally unacceptable!… Read Full Review

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★☆☆☆☆

“Very poor service, reliable delivery is a joke”

Written on: 23/01/2015 by jzFowler336 (1 review written)

Called and place an order early Friday, was informed bed would be delivered on the Monday. Called on Monday for delivery update, waited 25 minutes for answer, was informed that the bed had not even been collected from the supplier. Called on Tuesday,waited 15 minutes for answer,was informed that the bed had been collected for overnight transport to delivery depot. Called Wednesday, waited 25 minutes for an answer, was informed that the bed had still not reached the delivery depot and to either… Read Full Review

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★☆☆☆☆

“Waiting Game”

Written on: 13/01/2015 by poO'Leary72 (1 review written)

Ordered on the 31st of Dec 2014 so I picked a delivery date of the 9th of Jan 2015 which i thought was very doable, but how wrong can someone be? waited in all day, took the day off work, so i phoned them up after being on hold for 30min was told there was a problem with the delivery service due to a back log from Christmas. I was then told it may come on Monday, it didn't neither did it come on Tuesday. So i phoned them again now ive been told 3 parts have been scan and they are waiting for… Read Full Review

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★☆☆☆☆

“Waiting for a delivery and can't don't anyone”

Written on: 30/12/2014 by Rockyhappy (1 review written)

I have ordered a bed, which by all means should be delivered today. I have had no confirmation email, I hve tried to contact them via there website but for some reson won't let me. I have filled out my email my order number and my question, countless times, but there then is no way to hit send. I can't find a phone number to talk to someone. So I have not been to work waiting for a delivery that I have no clue whether or not it is coming… Read Full Review

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★☆☆☆☆

“Tell me lies, tell me sweet little lies !!”

Written on: 18/12/2014 by Rodrigop297 (1 review written)

Worst company I have very used. They tell you any old rubbish on the phone and the delivery company are just as bad. Next day delivery is a joke !! Ordered on a Friday, after waiting in on Tuesday (expected delivery day), no show. Told only one part of the bed had been dispatched so would be next day, Wednesday. Received text from delivery company with time of between 10am and 1pm, no show again. Phoned delivery company twice on the Wednesday who said it was definetly on its way. No it wasn't… Read Full Review

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★☆☆☆☆

“Worst Experience”

Written on: 10/12/2014 by Makayla4 (1 review written)

I ordered a king size bed online which qualified for next day delivery. I waited in all day however it did not arrive. I had to phone the courier who said that the driver had been in a crash and that even if if the bed had been delivered they only have one part of my bed?! I then phones world beds and spike to Penny who promised they would contact the courier and arrange for the bed to bed elicited on a Saturday free of charge. I then received a txt message the next day saying that the bed… Read Full Review

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★☆☆☆☆

“Read our experience before buying!”

Written on: 19/11/2014 by WinnerSam (2 reviews written)

I'll do my best to keep this long winded tail of woe short about the company that Jasmine Harman shamefully endorses for her own financial gain without any research in to the type of company they actually are. I can say this based on the 100s of reviews from unhappy customers who have had very similar horrible experiences. 1. Order made with bedstore.co.uk. Next day delivery guaranteed. That day was supposed to be 10 days ago. 2. Item was a bed and mattress - we moved in to new house on the… Read Full Review

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★☆☆☆☆

“Empty promises - Bed Store”

Written on: 14/11/2014 by PJWhite (1 review written)

Ordered a bed from Bed Store on Tuesday 11 Nov. website prominently states you can have free delivery/next day delivery/day do choice. "Chose" Friday 14 nov and agreed with sales person on phone. Arranged a holiday from work. Started to doubt when no 3 hour delivery slot advised by courier ( no luck getting through to them). Called bed store and spoke to manager who advised bed wouldn't be delivered today as it had not left the depot yet. I should never have been promised a day by the… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 07/10/2014 by Sickofshoddyservice (1 review written)

Bed not delivered on set day despite taking a day off. Told part of it had gone to wrong depot when I rang - they didnt bother contacting me! Rang again the next day still no idea when I would get the bed and to cancel the order would cost me delivery! Both members of staff answering the "customer service" line were completely clueless and unable to help in any way and apparently there is no-one in a more senior position available. This company is unprofessional unhelpful and I believe capable… Read Full Review

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★☆☆☆☆

“SHOCKING! ”

Written on: 02/10/2014 by rfFry1968 (1 review written)

Worst online company I've ever come across! They promised a delivery for which I took a day off. Order never came. Called up and they advised it had been delivered to another flat which it hadn't been. Called up to see what was going on the day after and they didn't have a clue! Asked for a refund and they told me they have to get the good back before they can process this. Was passed through to a manager who, when there was a mention of the financial ombudman, then told me it would be in my… Read Full Review

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★☆☆☆☆

“Still awaiting delivery”

Written on: 19/09/2014 by meb1943 (1 review written)

Ordered a mattress on the 31st August with a delivery date of 8th September. There was a no show and then again on the 15th. Today I was told that the courier company would arrange for a delivery on 22nd. Of course there was no message from them. If no delivery by 22nd, I will request credit card company to arrange a reversal of my payment. Strongly recommend caution in dealing with this company as they demonstrate potential for bankruptcy. … Read Full Review

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★☆☆☆☆

“Amateur or fraudulent?”

Written on: 21/08/2014 by Julia3putt (1 review written)

Taken 2 days off work, waiting for double mattress. Still hasn't arrived. The tracking system told me my order number was invalid. I waited 20 minutes on hold for customer services and so tried the order number, which, quelle surprise, was answered immediately. Obviously he couldn't help. What more to say! An appallingly shoddy company has my £500 and I have no goods. Pity their website isn't more honest with delivery predictions, which appear to be plucked out of the air randomly… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 12/08/2014 by MarkDobson (1 review written)

Item never arrived after taking a day off work to accept it's arrival. Promised a call from a manager which never happened Unsurprisingly there were no managers who could talk to you. Basically a rubbish company in my opinion, with considerable complaints on the net... I advise to stay well clear and buy from a repeatable company such as Dreams… Read Full Review

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★★☆☆☆

“Casual attitude”

Written on: 06/08/2014

The website says free next day delivery or choice of delivery day. Wrong. Saturday delivery is £30 extra, and in my case even though I ordered on Thursday, my item didn't turn up on the Saturday nor was there any warning of this. Awkward, because it was a weddding anniversary present! After some chasing, it turned up on the following Tuesday. The customer service people were polite but passive and it was a while before it occurred to them that the least they could do was give me the £30 back… Read Full Review

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★☆☆☆☆

“totally incompetant service”

Written on: 22/07/2014 by GCox2 (1 review written)

delivered 1st package of 2 on schedule. 2nd package 'lost in transit' and nobody able to locate. after promises from supplier repeat delivery failed a further 4 times with no confirmation e-mail, phone call or text. Bed re-ordered and still didn't turn up as promised. Ordered exactly the same bed from a totally different supplier who delivered full package next day within the time slot specified. two couriers sent to pick up returned package (waste of time for one) - bed finally turned up… Read Full Review

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★★☆☆☆

“Fail to deliver on day as agreed”

Written on: 04/07/2014 by Stephenson31 (1 review written)

I ordered a bed and mattress with an agreed delivery date as I had to arrange for someone to be at the address. The bed arrived as agreed but the mattress was not delivered. I had to rearrange delivery and arrange for someone to be present. They will not deliver weekends and only at specific times. Not a good deal when you are working. Does not take into account customers requests… Read Full Review

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★☆☆☆☆

“BUYERS BEWARE...”

Written on: 03/07/2014 by JadenQuinn (1 review written)

Ordered a bed base on 11 June 2014, after paying told it would be delivered 25 June 2014, despite the rubbish they deliver next day. Then told it would be 1 July 2014. Staff are clearly trained to deal with annoyed customers and basically try to full you with bull shit.The bed base arrived with no 10 year guarantee as promised. Rang and a brain dead said your receipt is your guarantee, no where on the e receipt does it mention 10 year guarantee. The company could and probably will go pop in 12… Read Full Review

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★☆☆☆☆

“Never buy anything from this company”

Written on: 05/06/2014 by ibRossiItalian228 (1 review written)

We ordered a single bed online on 25/05/14, I chose the delivery date as 28/05/14, I took a day off on 28/05/14, I waited all day , there is no bed delivery at all , this is a terrible company, please never buy the bed from this company! They advertised as next day delivery , but they will never deliver the bed in time. … Read Full Review

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