written by Saroar on 03/05/2014
This company are absolutely useless! There agents have NO standards of customer service, they could not care less about your order or your complaint.
We ordered over the phone on the Monday and the agent didn't confirm my order back to me or any of my bank details. So I asked her to confirm the total price to me. It was wrong. She then realised she ordered me a single bed not a double. She finally put the order through right and the bed was to be delivered on the Wednesday. HALF OF THE BED TURNED UP! Called the customer service team, they were unapologetic and unhelpful! Couldn't give a reasonable amount off the cost of the bed! It was supposed to then arrive today (Saturday) still not arrived! I will be calling them Tuesday and going to Trading Standards.
Very unsatisfied!
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