Terrible customer service when there is a problem

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Venere www.venere.com
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Johnson399's review of Venere www.venere.com

“Terrible customer service when there is a problem”

★☆☆☆☆

written by Johnson399 on 17/12/2014

BEWARE! I was looking for a hotel room in New York City for 3 people who needed 3 separate beds. Venere was the only one of the on-line travel services that found me one. I booked it; they took my money. It was not cheap. Except such a room did not exist in the hotel. I had to share a bed with a colleague; exactly the situation I had wanted to avoid. OK, these things happen, but Venere's customer service after the fact was appalling. Extensive communication with Venere  showed clearly that Venere holds only contempt for their customers and that their business practices are fraudulent. I will never use Venere again.

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Angela16's Comment

Written on: 11/07/2015

i agree customer services dont care once they have your money. my booking was meant to include breakfast but not only did the hotel have a different booking code for me from expedia rather that venere,com, it didnt include bfast, so my holiday cost lots more than if i booked with another company or direct with the hotel. service was appauling

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