written by SimpsonAnn on 03/10/2012
I've had nothing but fantastic experiences booking with this agency. I've booked two cruises (2009,2006), three tours(2002,2005), and a safari(2011). I must have saved anywhere from 30% to 60% just by booking with Vacations To Go. My husband did the booking back in the nineties and we always went over our budget.
From what I've found, not very many agencies will actually price-match and guarantee great service.
I would also like to say that, although my Vacations To Go agent did seem busy (...that's actually a good sign, he always followed up within 24 hours. He also seemed interested in how my trips went.
I think this agency has around 500 agents. The whole company isn't to blame if there is just one bad apple in the bunch. I've worked in retail for 15 years and I've seen customers who just can't be pleased and are unwilling to compromise because they want something for free
My suggestion? You can't fire with fire. Calm down and be reasonable about your complaint before you expect someone to take you seriously. Otherwise, you will come off as belligerent and nobody will want to assist you.
As rated by our community of reviewers
Koechlein's Response to SimpsonAnn's Review
Written on: 16/08/2013
Well written! It tells me that one must research the agent you are dealing with to trust the company