written by 1964Harris on 23/01/2015
I was booking my tickets for my Mum and I to travel back home from Liverpool, when an error message came up just as I'd entered all my bank details. Before rebooking them I checked my emails to make sure nothing had gone through and it hadn't, so I continued to process with buying the tickets again. When I looked at my bank statement I saw that the ticket money had come out twice. Knowing that I had bought advanced singles I thought no way am I going to get that money back, but I went online to chat with one of their advisor's (Natalin Fernandes) who was more than happy to help. After checking a few details she was able to refund me the first amount no problem. Very friendly, great help, credit to the train line!!
As rated by our community of reviewers
Thetrainline.com's Comment
Written on: 25/01/2015
Hi
Thanks so much for your 5 star review.
I'm glad to hear you got in touch straight away. Although issues like this are very rare, we will do what we can to help you and if possible refund the tickets.
I'll also be sure to pass your feedback to Natalin. We love it when customers let us know how happy they were the service and we certainly want you to feel valued.
Thanks again!
Joanne :-)