Written on: 28/07/2014 by Catchembeingood (1 review written)
VERY disappointed with the Train Line. Bought online return tickets for my son who was travelling from Edinburgh to Glasgow. He duly arrived at the station with his booking ref number + credit card - however the machine would not produce his ticket despite several attempts. As he was now running late he purchased (with cash) replacement tickets. Unfortunately the barrier retained these as he used them.
Having now called The Train Line - they will not refund the price of the ticket as he has no 'proof' of purchase of his replacement. Surely they have means to check an attempted withdrawal from their machines?
It's hard and expensive enough being a parent without having to pay double for train fares....
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