Written on: 22/07/2014 by 99Mary99 (1 review written)
I wanted to travel off peak from Derby to London 2nd June returning 3rd June, Trainline charged me £258.50 . I will never buy from trainline again, they are the biggest cons ever. i bought a ticket on line to London, but it seems the one i chose was for one day travel. they refused to return my money. I wanted a return ticket off peak left at 5 in the evening and returning next day at 9 pm. but trainline charged me £192.50 just to go to London, one way!!?? they said i have clicked on the wrong option. I wanted a next day return but it seems i clicked on the one day travel ticket. So i had to pay another £66 to return to Derby on the next day at 9 in the evening.
I asked trainline to refund the return part of my one day travel ticket and they refused. I wanted to change my ticket and they refused.
it is very crafty of them to put the options next to each other, I wonder how many more people have made the same mistake.
never buy from trainline, they are the biggest cons.
As rated by our community of reviewers
" Appalling, completely dissatisfied customer " Read More
" Nice " Read More
Written by Hpch
" Disgraceful - never ever again " Read More
" Do your research! " Read More
" They don't care " Read More