no access to tickets

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Antonioj304's review of The Trainline www.thetrainline.com

“no access to tickets”

Written on: 29/06/2014 by Antonioj304 (1 review written)

yesterday 28th june i had booked tickets to london through the trainline.
at the station i could not access my e mails to get the booking reference so had to re-buy the tickets at the station
on trying to get a refund today i was told they would refund the money minus £10. i certainly will not bother to use this system again!!

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Thetrainline.com's Comment

Written on: 30/06/2014

Hi Antonio,

I'm really sorry to hear you've chosen not to use us again :(

We did everything that we were supposed to, the tickets were booked and made available - as requested.

If you weren't able to access your email, although unfortunate, it's not something we have any control over. We did send the email to begin with, what happens after that is really out of our hands.

We can be/ could have been contacted through a number of different ways - most of them free of charge. We have phone, Live Chat, Twitter and Facebook.. all monitored 7 Days a week (Phones: 8am-10pm, Social Media 8am-8pm weekdays and 9am-5pm weekends).

The refund that you were offered is standard across the rail industry and would have been same no matter who or where you purchased the ticket from.

Again, I am sorry to so you leave us but all the best.

Craig

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