Lies & misdirection

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Guest's review of The Trainline www.thetrainline.com

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“Lies and misdirection ”

Written on: 05/04/2012

Booked a ticket online from Australia. Website clearly says can change travel date by ringing this number. Rang the number told no- have to book a new ticket and we'll send a refund later on. Sure you will; how many people fall for that I wonder? Asked to be put through to complaints. Refused. Asked to be put through to supervisor - who told me the same thing (contradicted by website) and then put me through to- wait for it Scots Rail which had nothing whatsoever to do with the ticket or the train. These people are crooks; how are they allowed to operate?

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