Written on: 16/10/2011 by mohit (1 review written)
First time booked a holiday with Make My Trip (MMT) and it would be my last time. In fact should be last time for all the people in my group. It’s the worst holiday experience I ever had in my life.
We booked holiday to Chiang Mai, Thailand during Durga Puja (holiday time in Kolkata), 2011. It was a group tour (4 nights) and MMT had chartered the flight. It was a short holiday to an offbeat destination and perfectly suited us. We made our bookings and also got the confirmation number. Later around 3 weeks before Pujas when one of my friends showed interest in the said holiday, I tried to show him the details from MMT website. But to my surprise the package no more existed on the web, the helpline told that Chiang Mai package is SOLD OUT. The very next day I got to know that our trip is cancelled because of flight arrival issues at Chiang Mai. It is difficult to believe that they have started bookings without getting all the approvals, maybe there were not enough bookings. They offered to return the money or take an alternate package of Bangkok-Pattaya. We had already been to BKK/Pattaya, so requested for some other alternative but to no avail. The time was very close to Durga Puja and all air ticket prices had sky rocketed; we could either go to Bangkok/Pattaya or no vacation. We chose to go. Some days later I found from a daily mailer from MMT that they are also running 4 night package (similarly price) to Bankok/Phuket. I called them and requested to shift us to the later holiday package but they denied.
Now comes the holiday part. We were excited, wanted to enjoy the holiday and not repent on what had already happened. But again we were let down. We arrived at the Bangkok airport at 4.30am. We were taken for breakfast, the food was pathetic and we came out hungry. Then we went to Pattaya and reached our hotel at around 10am. We were promised early check in at the time of booking but we got the room at 1.30pm. Being tired we slept, whole day was wasted. Very bad start indeed, all the people in the group were frustrated. The frustration continued throughout the trip because of the guide. He was totally confused, was not able to manage the group and said different plans for the day every time we meet him. All these lead to lot of chaos, confusion and time wastage.
However, I would like to mention that the hotel (both Bangkok and Pattaya) were the same what they promised and were excellent. Rest of the meals in the tour was also good.
MMT is a reputed name in India and I expected a lot from them, but was highly disappointed. I wanted to share my experience so that the readers can take an informed decision while booking holiday package through MMT. Just wanted to add, I had made flight bookings through MMT website several times but never had any issues.
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