Make My Trip, www.makemytrip.com

HORRIBLE CUSTOMER SERICE

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Guest's review of Make My Trip, www.makemytrip.com

★☆☆☆☆

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“HORRIBLE CUSTOMER SERICE”

Written on: 26/05/2011

I booked my tickets from Tirupathi to Hyderabad from makemytrip.com site. The customer service is THE WORST. I haven't been able to contact any one over phone for the last 3 full days. Cancellation/changing the dates make us loose MORE THAN half the amount we paid. They don't say it anywhere when you book the tickets. And they don't let us modify/cancel the reservations online. I could find so many people on live chat, but they kept transferring me to each other and I had to write my whole story over and over. They always take my call back# and say I would get a call back within 24 hrs but I have waited for 3 full days so far, but no one called me. The phone#'s listed on their site don't work. I thought they were outdated, but the customer service people kept giving me the same non-working # over and over. That means they purposely DON'T WANT to take any customer calls.
I pity myself of being trapped.

Value For Money

Guest's Comment

Written on: 27/06/2011

I agree to what you said....the worst customer care service I ever expereinced.
I got three tickets to India and one of the name was misprinted. They charged me extra amount for cancellation and sold back the same ticket for very high price(even though they had tickets in other flights for lesser price-they knew that I can't book the third ticket in another flight as I can't separate my parents). It costed 1000$ more for me. They charged me the foreign transaction fee on my card. They charged me the amount both times when I used the card even though I had conversation with the customer care for the second time and they promised it will not happened(they charged huge amount). They refunded my foreign transaction fees after 30 days and ticket cancellation amount after 45 days(even though the cancellation form clearly mentions 8-10 business days). And guess what...they refunded me the wrong amount....after several emails and treating them that I will file a case against them; they refunded the remaining amount in 60 days. Finally, if you have patience in dealing with irresponsible customer care service, you can go ahead with them

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