Written on: 26/05/2011
I booked my tickets from Tirupathi to Hyderabad from makemytrip.com site. The customer service is THE WORST. I haven't been able to contact any one over phone for the last 3 full days. Cancellation/changing the dates make us loose MORE THAN half the amount we paid. They don't say it anywhere when you book the tickets. And they don't let us modify/cancel the reservations online. I could find so many people on live chat, but they kept transferring me to each other and I had to write my whole story over and over. They always take my call back# and say I would get a call back within 24 hrs but I have waited for 3 full days so far, but no one called me. The phone#'s listed on their site don't work. I thought they were outdated, but the customer service people kept giving me the same non-working # over and over. That means they purposely DON'T WANT to take any customer calls.
I pity myself of being trapped.
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