Over 5 weeks and items have not been delivered. They emailed me after 2 weeks saying that DHL made a mistake and they would replace the order. Now 4 weeks later and still no delivery, and they are now ignoring my emails.

This company has taken my credit card money for items that have never been delivered and it is now over three weeks, and to add insult to injury they do not have a telephone number or e.mail for us to respond to as the ones they advertise are not there in UK at all as I have tried to communicate with them to no avail, this is bad company policy on Vitasunn part and a sham as far as far as I am concerned, It is fraudulent to take the money and not deliver the goods.

It's been 12 days since I ordered but the products have not yet come. For 7 callings to their call centre and 4 emails have not been responded. It seemed like online fraud because I couldn't contact them at all and my credit card was charged already. Should I inform the police or Ombudsman for this case?

I got my package quickly. THe shipment had been split in 2 and even though they were stamped at the same time, I got the delivery on 2 different days (danish mail has issues). I contacted vitasunn and got a friendly fast response and got the last part of the shipment the day after. What I dislike is the way they package things. THe melatonin I rodered works perfectly. So I know it's legit. But it feels a little shady not to recieve the products in the original packaging.

You will wait ages to receive your order. But the worst thing is the packaging. I'm just shocked that its packed in plastic vacuum bag instead of original box. Who will ensure you that its the exact thing you have ordered? The sticker on the bag ?:D.. it makes me laugh how they tricked me. On their original vitasunn web page you can find reviews from customers - there is mentioned that this is because original packaging doesn't fit the envelope :DDD.... what a bull sht ... There is no guaranty on that - expiration date or so - THIS IS NOT ACCEPTABLE - Don't risk your health by taking these pills. I don't believe its purity. I don't understand how can such an companies do their business legally. I mean there is no excuse or any explanation which will lead to my acceptation for this package.

I was told my product was dispatched one day after ordering. 2 weeks later, and numerous phone calls and emails later I was told from a vitasunn representative that Australia post had my parcel.. They didn't... There was no tracking on my parcel, so how could they tell me it was in Australia... Lies.. Then they went on to blame 1st class post for losing it. Their customer service is appalling, no returning of emails and calls.. Then to blatantly lie to me is completely unexeptable. I don't think it was ever sent, they took my money and didn't provide my goods. Unfortunately not the only person who has been through this. They have bad reviews, with one person saying they operate out of a house... Terrible I've requested a refund but by no means am I holding my breath!!

It has been over 21 days since I paid with Paypal for my order of Melatonin.I did not receive a confirmation email at the time of ordering.I emailed Vitasunn many times through my email accounts and their website contact page but did not get a reply.I then contacted them again through Paypal and still no reply so I have had no other option but to escalate to a claim through Paypals resolution centre. I will not use Vitasunn ever again and would advise other people to find an alternative supplier as it apparent from my experience that Vitasunn have no intention of fulfilling orders or communicationg with customers about their orders.I wish I had looked on the review centre before I ordered with Vitasunn!

Continually chasing an order you only get an answer phone and no calls are returned. Is there anybody there????? Now I 've read all the other similar reviews complaining of exactly this. There is general agreement, frustrating and disrespectful. My advice, stay well away, they do not deserve to be in business.... if that is what this could be called.

Having ordered a product over two weeks ago, I am very disappointed to say that I have not as yet received it despite the money being taken from my account immediately. I have tried to contact them, but as yet I have been unable to speak to anyone and noone has replied to my e-mails. I order frequently online and this must be the worst company that I have tried to deal with.

Have ordered from Vitasunn on many occasions. In the past their service was reasonably good, but what happened recently has chnaged my opinion. I set up a repeat order for my wife for some cream. The repeat order didn't work and the cream was never received. Then they told me they had sent the cream out and there would be no charge. However, the cream hasn't arrived and that was well over two weeks ago. I wrote to them again a few days ago but haven't received an answer. Very sad to be treated this way. Hope they improve in the future. I can't recommened them anymore :(

I ordered my vitamins from Vitasunn as they advertise themselves as 100% customer satisfaction guaranteed. I complained as I hadn't received my items within the time stated. Before I got any reply I had to leave numerous telephone/email messages asking for a tracking number and simple explanation as to the whereabouts of my order. When they finally got back to me they stated that I had to wait 4-7 working days (I had already waited longer than that). I contacted them again stating I still hadn't received my items, and when I eventually did get a reply they stated that I would receive my items within 48 hours time of that message. When I hadn't received my items by this new deadline, they stated that they had located my parcel and that I would receive my package 2 days later or be given my money back. When I didn't receive my items or any message from them explaining what had happened to my parcel I upgraded my case to a paypal dispute, something I didn't want to do, but was left with no choice. I consider this company totally incompetent and am 100% dissatisfied customer.

I ordered a product more than a week ago, and the item has not arrived. the website says on the front page "Fast dispatch" which is so untrue! The "Unbeatable Customer Service" is actually true in them being the worst and indeed unbeatable Customer Service. I spend £10k on online shopping and this company is the worst i have ever encountered! So far the experience with the company is horrible - Left 3 voicemails, sent 4 e-mails to the company and no response!